282 comments found.
I can’t install the theme, installed prestashop fresh without any result.
I’m getting always “Bad configuration file” after the upload.. also via FTP.
Please assist.
i’m using now 1.6.1.4 before 1.6.1.3 both same error.
Hi, many thanks for using the our theme! Please extract the file first. Follow the our documentation step by step. If you still have the same problem, please open a ticket here https://fieldthemes.ticksy.com/
Best Regards,
Can I use adsense modules without any problem?
Hi, yes you can use them without any problem. Thank you for interested in the our theme!
BTW, is there any way to make more smooth the effect of the menu?, I mean, is too “aggressive” when stick to the top.
Just that, I thinking seriously buy your theme. My store needs a little update.
Hj, yes we have other options in Back Office. We will help you.
We opened a ticket on your website becasue the LOGIN doesn’t work. Without the login we can’t start working. Please help and fix this. We are already waiting for 5 days now for this problem to get fixed. We need your help ASAP
We sent over 5 replies on our ticket and the problem was not solved (amongst other problems like newsletter not working, some translations are not saving etc). Also we receive very little support for our problems and it’s not ok.
Hi, thank you very much for using the our theme! We are on vacation. We will come back to work on the next Monday. We will try to sovel the issues asap. Please be patient! Best Regard,
Dear Sirs, we are NOT using your theme because YOUR theme is not working. The customers can’t login and can’t purchase the products.
Please help us fix it do not throw a question and then leave it as it is.
You asked us something and we replied but did nothing to fix the issue…
We have deadline teal tomorrow to fix the website,
Thanks
Sorry for the delay! What is the ticket number?
i have an error stylesheet is missing when i uploaded the theme
Hi, thank you very much for using the our theme! Please open a ticket here https://fieldthemes.ticksy.com/
We will help you asap!
Can you please provide an update to #650291, thank you.
Hi, we already answered you. Please follow your ticket. Thanks!
Hi, How do I change the background of staticblock ?
for example in the static_home_center_custom, the image static_home_center.jpg
Thanks
Hi, thank you very much for using the our theme!
Please see the attached image, you can see the image link. You can replace the image with your new image or edit link
http://goo.gl/LCiqqdSorry but I need change the block “static_home_center_custom”
The code is
NEWYORK IS A GREATEST THEME FOR PRESTASHOP
bottom .This is Photoshop version of Lorem Ipsum. Proin gravida nibh vel velit.Lorem ipsum dolor sit amet, consectetur adipiscing elit. In molestie augue magna. Pellentesque felis lorem, pulvinar sed eros non, sagittis consequat urna.
purchase nowBut dont show the image ”/themes/newyork/img/static_home_center.jpg” This is the image that I need change
attache imagen
http://www.awesomescreenshot.com/image/929708/53068d5f20301b2261927e12cf21d7e0Thanks
Hi, please submit a ticket here https://fieldthemes.ticksy.com/
is there a demo from the back office??
Hi, thank you very much for interested in the our theme! Unfortunately, we don’t have demo Back Office.
Please help?
Hi, thank you very much for using the our theme! Please submit a ticket here https://fieldthemes.ticksy.com/
Best regards,
i bought only by .html files that did not come, you can send me?
Hi, thank you very much for purchasing the our theme! Do you want HTML version?
Yes
Sorry, the our theme is Prestashop version only. We don’t have HTML version.
The theme design is great and customer support is at top level. Thank you once again for it.
Thank you very much! Happy New Year 2016! Wish you all the best!
- the backoffice menu voice “FIELDTHEMES” shows no icon;
- in “Manage Theme Customizer / General” the first switch “Show paneltool” wrongly shows the same caption of the “Enable Countdown Timers” switch.
Just my 2c.
Yes, thank you very much for your feedback! We will update it asap.
Best Regards,
Is the product sell countdown feature bundled with the New York theme for Prestashop?
Yes, it is.
Going to purchase the New York theme NOW!!!
Thank you so much! Hope to see your purchase asap.
Purchase completed
Many thanks! If you need any help, please submit a ticket here https://fieldthemes.ticksy.com/
Best regards,
How to enable the countdown for a product?
Hi, please see this image http://goo.gl/BkF5k4
Best regards,
Thank you!
When you enter the product detail page, the countdown timer is gone. It would be great to show customers the countdown information in product detail page also. Is there a way to do this? Maybe you can embed this feature permanently in the theme, I think it could be interesting for all the theme users
Yes, thank you very much for your feedback! Currently the theme doesn’t have that function. It’s need to custom.
Hi. Im having issues installing the theme. Prestashop keeps giving me issues on step Configure your database. Ive tried everything with no success and so did the person i hired at themefores to install it for me and no luck just keep getting the (Database Server is not found. Please verify the login, password and server fields (DbPDO). Also called my host with no luck. i have the right IP add and log in info. Is there anything u would recommend? thanks
Hi, thank you very much for using the our theme! Please use the latest version of the theme. Try a fresh install at localhost first. If the problem is still persists, please submit a ticket here https://fieldthemes.ticksy.com
Best Regards,
I have the Homepage 4 version of Newyork theme. My problem is that the “brand slider” doesn´t works: it shows brands but like a unordered list, not like a slider.
Hi, thank you very much for your feedback!
Please submit a ticket here
https://fieldthemes.ticksy.comWe will manage to help you asap.
Best Regards,
this item have premade layouts? thanks!
Yes, it has all the premade layouts.
I just wanted to leave a quick review so far of my experience with Fieldthemes. I have had the theme for around 1 week and I have sent around 8 emails and received a response answering the question within 24 hours. Really fantastic service and the theme is great. I had a previous theme and the support was very poor and asking me to do all the work. The documentation guide is really in depth and anything not included you can just ask Martin and he sends a screenshot with the answer. Thanks
Thank you very much for your kind of words! It’s our pleasure to help you. Don’t forget to rate the theme please!
Best regards,
Hello, Can you please tell me how to remove the “theme settings” which appears on the theme? I want this to be hidden from customers. Thanks!
Hi, thank you very much for using the our theme! Please go to Back Office > FIELDTHEMES > Manage ThemeCustomizer > General. Then turn off the Paneltool.
See attachment in your email for more details.
Best regards,
hi, When a customer logs in to their account, here is what you see above: ‘Hi, Allegra Delarenta! ”... His name does not appear … how to fix this?
Hi, thank you for your feedback! Please use the latest version of the theme! If the problem is still persist, please send the site info the the our email fieldthemes@gmail.com. We will help you fix it.
Best Regards,
Thank you, I’ll try
You’re welcome! Good luck!
Great support and theme! Quick and helpful answers
Thank you very much Don’t forget to rate the theme please!
Best Regards,
can you add this feature in your theme?
“smooth scroll”
show items by scrolling:
demo: goo.gl/dV2FWZ
Thanks for using the our theme! Please contact us via email fieldthemes@gmail.com, we will help you.
Best regards,
can you please add this feature in your theme? i want to start my project with your theme
Hi, sorry we don’t have a plan to make it yet.
in there any update for prestashop v 1.6.1.5 and add this feature ?
Hi, yes we updated the theme to compatible with Prestashop 1.6.1.5. Sorry, we don’t have a plan to make the “smooth scroll” function.
