192 comments found.
I’ve already bought/use the Barber theme. Now we want to use also WooCommerce. Is it possible to integrate Woocommerce in the Trimmer styling, without to buy the whole Trimmer Theme (because they are almost the same)?
Hi,
for support please open ticket via support tab.
Best regards.
I’m thinking about buying your theme, but when I look at this page on a mobile device, there are no times. I would not be able to buy this theme until this is fixed. http://barber.premiumcoding.com/booking/
Hi,
thanks for reporting the bug. This will be fixed in the next update. Thank you.
Kind regards
Hi guys, on template where’s the “default blog”? I found only: mini blog (left and right sidebar or full width). Thanks in advance
Hi,
for support please open ticket via support tab.
Best regrads.
Hi, thanks. I register my profile on premiumcoding.com. I haven’t recieve any approval and then i can’t login on our website. Thanks.
Hi,
what is your ticket id?
Best regards.
Hi guys, need to re-open the ticket but my password seems wrong. The reset password module don’t send me anymail? Can you help me, please?
Hi,
with which mail are you trying to reset passwors so I can send you new one.
Best regards.
Where can I edit the color for the botton in the footer ? This color doesn’t change with the PMC settings.
“footer-buy-button”
Hi,
the easiest way would be to add this line of css to custom style css box in styling tab in theme’s options:
.footer-buy-button a {background:#000;}
and save the settings twice. Thanks.
Kind regards
The importer imported twice, how do i delete the double import?
Hi,
please write via our support tab and we can help you out there. Thanks.
Kind regards
Hi your support forum doesnt have a thread for the Barber theme. Please could you add one. I have posted a support request about mobile styling in the ‘feature request’ forum as a proper thread was lacking. Many thanks. Paul
Hi,
please open ticket via support tab.
Thanks.
Best regards.
i have tried to but you dont have a section for the Barber theme in your support area on your website. I put the issue into your requested features area instead.
Hi,
ok, thats ok also. We will add the barber theme to the list. Thanks.
Kind regards
hi i buy theme for my barber shop I have problem with the import of demo
Hi,
please contact us via support tab and our support can install demo content for you 
.
Kind regards
thanks. where are their support not find
I’m still baffled on how come can this very flimsy page builder remove blocks, elements and formatting without me asking for it = without clicking on a “delete” link and saving the template… unbelievable! Very disappointed.
Hi,
sorry to hear that, but do you think theme is really that bad and only have two one star rating in which one is yours 
If you are not happy with the theme please contact Envato for refound.
Best regards.
Not trying to be negative for no reason. I have purchased many themes on this platform on behalf of my clients and it’s the first time I decided to not handover this back-end and page builder to my client as I’m afraid they will loose the whole content of their website. Maybe the good ratings are from people who don’t have as high standards in coding as I have, but I do think the theme and particularity the page builder hasn’t been tested enough. Losing data is the worse thing that can happen to a website you can imagine.
Hi,
thanks for the explanation. I am not sure why this is happening on your client’s site. But if that would happen for everyone, I doubt the theme would get any ratings higher then 1. I mean if all the users would be loosing content randomly. I agree that loosing content is the worse thing. Again we are happy to issue a refund if you are not going to use the theme. But you need to contact Envato support about it (you can tell them we agree with refund). Thanks.
Kind regards
I have gone through this process and am now awaiting for a reply from Envao Support. Thanks.
Ok, let me now in our ticket (support tab) once you get an answer. Thanks.
Hey, where can i change the lightbox for Images? find nothing at the css file for that. Please let me know
Hi,
for support please write via support tab in theme’s description. Thank you.
Kind regards
Hi, I installed theme and imported demo content via PMC Import. Web looks fine, but there is 1 problem – slider. There are missing 2 pictures and text effects are not working. Please help me repair it.
Hi,
for support please write via support tab in theme’s description and our support will check it out. Thank you.
Kind regards
When I put a simple link under a team member in the description area and save, it shows %22 before and after the link. Is there a fix for this? I’m coding the link correctly.
Not sure what the issue is, but I removed the quotation marks from around the url and it works. So the fix is to remove quotes.
Hi,
thanks for the information. We will check this out. Thanks.
Kind regards
No problem. Love the theme!
Thanks, I am glad you like it:)
Hello,
Before I buy this theme, can you let me know the difference between barber and trimmer? The commerce product?
I saw the live demo is similar but different. No page sample on trimmer also.
Thank you.
Hi,
yes basically the only difference is in the addition of WooCommerce for the Trimmer theme.
Kind regards
Does it mean barber + woocommerce = trimmer?
Sorry for asking this because I didn’t the barber demo in the trimmer version? For example:barber home version 3.
The trimmer live version looks like only cover several barber features.
Hi,
yes, you can have all the blocks that are used in Barber also on Trimmer. Thanks.
Kind regards
Hello, I’m not able to install the theme using the PMC plugin. It just hangs
Hi,
please write via support tab and provide wp logins and our support can check it out and do an install for you. Thanks.
Kind regards, Ales
every time i try to make a change to the template and save it i get 
ERROR! message… Please help
Hi,
can you please open ticket via support tab.
Thanks.
69373
i did#69373
Hi,
we answered in the ticket. Thank you.
Kind regards
Hi I need some help on how to activate the booking system? It’s asking me for a “Purchase code”?? Also who do I make the booking system visible om my booking page? Thanks! Denice
Hi,
can you please open ticket via support tab.
Thanks.
I have view the videos and all info but I can’t find out what is missing, some silly configuration. Could you please have a look and tell me please??
Thank you.
http://websquesuben.com/peluqueriatesta/servicios/stop-and-grow/Also I would like to know if you have the theme translation made for spanish. Thanks
Hi,
for support please write via support tab in theme’s description. Unfortunately we don’t have a pre translated version in spanish.
Kind regards
Hello,
is there a way to update from Barber to Trimmer with keeping all data intact?
Is there a discount for buying Trimmer for old Barber customers? Since it’s basically the same theme except support for WooCommerce.
Hi,
it depends what kind of data. You will keep all posts, pages and other content. Some styling might be changed (but not much). We would like to give a discount but unfortunately Themeforest doesn’t allow any sort of compensation. Maybe we can offer some extra help with installing the theme and some minor customization.
Kind regards
Hello, I am trying to make a simple update to some text within the PMC Page Builder and every time I click save its saying Error then it temporarily shuts down my website for at least 5 min. then I can re access the site….
I tried signing up for your support on Zendesk however, I can’t get signed in….
Any help would be appreciated!
Hi,
for support please read : https://premiumcoding.com/registration-process-at-premiumcoding-support/
Best regards.
Since one month no response in your ticket-system. what is going on?
Request #66269
Hi,
support staff did answer you, but we you didn’t replied.
Best regards.
and what is the answer?
1 week later and again no response
I get all your mails til the 30. November. And from the 1. of dezember i get nothing! no responce!
I want my money for the extended support back!
Hi,
I am sorry there was a mistake where our support staff didn’t forward the ticket further to us. I have now forwarded this as urgent to our senior staff. My apologies for the inconveniences.
Kind regards
Hi, I purchased and installed the Barber Premium theme but I can not get the included Slider Revolution plugin to work. Every time I view the front-end, the slider appears light grey and does not show any of the images. Can you please help?
Hi,
for support please open ticket via support tab.
Best regards.
