134 comments found.
Hi guys, I’m looking for a way to add a button anywhere on the site, that will make the registration form to show. Is there a way to do so ? Thanks
Hello,
Thank you for choosing our theme. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Thank you!
Thanks
Hello, please check reply in ticket system. Feel free to contact our support operator once you get questions. All the Best!
Thank you very much for your continuos support.
You are welcome. We have received your tickets so you will receive replies shortly. Have a great day!
The support site still not accepts the purchase code. At least my code. 
I mailed you the code and the purchase date as well. But here you can also see the “purchased badge”, that means I am your customer. 
Hello, I have tested your shortcode and got a message that purchase code is for a different Envato product. Could you please double check your purchase code?
I already checked it ten times. :/ First of all I downloaded the text version of the license file, after downloaded the pdf version of the license file. There are the same purchase codes in.
I saw in this topic that this is not the first anomalia about the purchase codes here.
Hello yokozuna, Please contact me via email cole@themerex.net with all your questions so I could assist you! Looking forward to hear from you!
Thank you. Mail sent.
Hello, i have replied your email. Please submit a ticket once again.
Thank you very much. Seems to work.
You are welcome.
Your ticket system not accepts my purchase code.
I got a problem with a team member’s section. After editing the demo data, all members are gone, no info present on the front page, however in Visual Compposer I see all members (7) with modified data and images.
Hello, thank you for purchasing our theme. Could you please contact me via e-mail and provide your purchase code so I could make a test? My email is cole@themerex.net
Concerning VC issue. I need to test your website in order to check this issue. Please contact me via email and try to submit a ticket once again.
Looking forward to hear from you!
Thank you. You got mail.
Hello, I have replied on your email. Please check. All the Best!
Hello, i want just to activate the licence of Revolution Slider and Visual Composer and the same thing for Royal Slider.
Hello,
Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Thank you!
Yeah, I’d like to put a support ticket in on the support not accepting my purchase code. Worked fine before. Getting an error: Sorry, that purchase code is for a different Envato product.
Hello, sorry for any inconveniences. Please send me your purchased code so I could test. My email is cole@themerex.net
I resolved the issue I was having and sent you an email. Let me know when this is fixed. Thanks!
I have seen your email. Feel free to contact our support operator once you get questions. All the Best!
Thanks!
Well… I tried to submit a support ticket again to leave a comment, but it won’t take my purchase code!
Sorry, that purchase code is for a different Envato product.
Still not working! Sent you another email.
Hello, thank you for choosing our theme. Please contact me directly via e-mail: cole@themerex.net and provide your purchase code so I could check it. Looking forward to hear from you!
I replied. Appears to be working now. Thanks for the support!!!
You are always welcome!
Hello,
I can’t find out how to edit the blue section containing “Our Mission, Our Projects, Our Campaigns, etc)
Please don’t tell me to submit a ticket, because I already tried that, and it wouldn’t accept my purchase code.
I just need to know how to edit that section.
Thanks
Hello, in order to edit section below the slider you need to go to Appearance => Theme Options => Header&Footer and make changes in User’s header content there. Please try to submit a ticket once again as far as this is not a support forum here. Thank you!
Thank you.
My purchase code is still not working, and I’m having issues with the fixed menu.
Hello, please contact Envato support to resolve the problem with your purchase code.
Hello sir,
If you have any issues with posting tickets to themerex.ticksy.com, you can post private ticket in the category Presale questions. This category does not require a purchase code. In this case we will check your purchase code manually and do all our best to help.
Best regards
Hey guys, i am trying to submit a ticket but when i enter my purchased code it pop ups a message saying is not valid, and i am typing the correct number…
Hello, sorry for any inconveniences, please try to submit a ticket once again.
Nick, we try to submit the ticket and is imposible… It shows us the same message.. The ticket we want to submit is regarding the offer you guys have for installing the theme. Can you guys install the theme for us? let us know what are the steps for payment and installation.. thank you
Hello, here is direct link to submit a ticket https://mockingbird.ticksy.com/submit/ Looking forward to hear from you!
Great theme! I can’t seem to figure out how to remove “right way” underneath the Logo scroll on the homepage demo content?
Also, how do I edit the “our mission” etc underneath the slider on homepage demo content?
Can you please help?
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Dear customers,
We are pleased to announce that our support service system is back to online. Thank you for your patience and cooperation.
Best regards
Hi, great theme! Can i set the mail color as i want?
Hello, Sure, you can set color as you want. Best regards.
Dear Customers, We are sorry for the inconvenience. Temporary ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies. Best regards.
Hello,
It looks like your Demo site doesn’t work — no menu, no search, no settings, ...
Please check it.
Hello, Can you specify which browser do you use? I have checked in Chrome and Mozilla Firefox, it works in a proper way there. Best regards.
Now the demo site works again. Beforehand – as you can see from the above post by user puiu too – it didn’t work in any browser.
However, please activate the comments again so that we can see and test the comments too.
The validation of the comments was something special in your theme because you didn’t use the default odd error page of WordPress but a client side validation (javascript, Ajax), didn’t you?
Hello, Can you specify do you mean comments for template blog posts? Best regards.
Yes, I mean the comments for template blog posts. They are deactivated now. Please activate them again.
Hello, We have activated comments. Comments are activated for logged users. Best regards.
How to login? What are the credentials to login please?
We have opened comments, you can view them Best regards.
It looks and works fine. Thank you
You are welcome!:)
Hi guys, One suggestion: make a better demo website. I feel your theme is more than a simple page (no menu) and few posts.
Hello, This theme has several types of homepage, different gallery view and slider view. There is a menu with different layouts. They are all default pages. Why did you decide that theme is a simple page without menu and few posts? Best regards.
Pre-sale question: How does Donation system work? Is it a plugin? Compatible with PayPal? Gateway?
I could not find any info in documentation or theme description. Does not function on demo either. Thanks!
Hello, Right now it is just a cap. In a several days there will be new theme update. It will use special plugin, that uses pay pal. Best regards.
Where can I find documentation on full instructions? I am having a hard time finding where I can edit “Our Mission, Products, Campaigns, etc” as well as the google maps. Would appreciate your direction and help.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi ThemeRex,
This is a great theme. I have one question though. Where to remove “Posted | by | in” in the blogstream section? I tried to find but I failed. Please help.
Regards,
Maciej
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I would like to have the logo situated in the center of the banner instead of the left.. How do I make that change?
When I look in my phone I notice that the slogan disappeared and the logo sits right above the revolutionary slider, How do I make that change?
How can I make the logo smaller in mobile site and larger on PC?
Thank you!..
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Thanks.
good afternoon! I bought you a theme RIGHTWAY. On the main page on the HOMEPAGE FULLSCREEN can change your images to their ( ( ( Tell me how to change them ! Thank you in advance .
Hi,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
http://themerex.ticksy.com/Hi, I like your theme. I have one question: is there a font Helvetica Neue LT Pro included?
Hello, this font is not included, but you can add any font that you need. Best regards.
I just bought your theme and I would like to know if i buy a font from: http://www.fontsquirrel.com/ , can I upload and use it for my site?
Hello,
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello,
Please, contact us via ticket system. It will be much faster and more effective.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
So every single and simple question, I need to fill out a support form?? really????
Hello, Question can be simple from your side, but in many cases it requires description, providing information about files, testing of your website and additional details. It is not convenient to do it in comments, that is why we suggest to submit a ticket. About your issue with font, yes you can upload this font to your theme. Best regards.
