225 comments found.
how to fix SSL error Blocked loading mixed active content “http://fonts.googleapis.com/css?family=Montserrat”
Hello,
Please submit a ticket to our support system and provide us with your website address. We will do all the best to help you.
Hi,
Could you tell me why I am unable to successfully upload an image through uploader. It keeps giving me an "http error" every time I try to load some of my own images.
Thanks
Hello,
Please submit a ticket to our support system and we will do our best to help you.
Hi, i’m interested in your theme and just want to make a few inquiries before going any further. My current site is http://st-thomas.org.au/ with a custom Wordpress theme.
1) Can sermons be uploaded via URL (not to youtube/vimeo, but to externally hosted site)? And if so, is it possible to import our existing sermons and their metadata tags (without manually adding 900+ in)? 2) Will this integrate with ‘Gravity Forms’ plugin (or have a better form and paypal linked system)? 3) Can I remove the DONATE button and other items from that top menu (location, register | login)?
Thank you!
Hello,
Thank you for interest in our theme.
1. Currently sermons are uploaded using mp3 files manually to the media library. There is no extra functionality for these purposes.
2. We don’t guaranty theme full compatibility with 3rd party plugins as they were not tested together. You can test it and if you will have any issue you can contact us.
3. Yes you can remove any items.
Regards.
Hey. I didn’t buy the Theme myself but I’m a co-worker: any ideas why the countdown thing isn’t visible anymore?
Hello, we need to test this on your website. Please submit a ticket and provide us with your website address and admin panel details.
hi there. I like your design, but I have a question, why I can’t change Home Slider?I can’t click any button and change any element ( Image, type,layer), can you tell me what I can do? Thank!
Hello,
I’m sorry that you are having issues with our theme. Please submit a ticket to our support system and our team will help you to solve it.
Thanks
I can’t submit anything, webpage error.
Hello Support,
I just want to ask what is the exact size of the Logo image and Logo Image (fixed header)
Thanks
Hello,
You can upload logo of any size. The area will be changed depending of the logo size.
because if I check the site in Firefox the logo is cut. http://www.minaresdachurch.org/contacts/ Also where can I change the address in the themes. THanks
Please submit a ticket regarding logo issue. Address can be change in the Theme Options > Contact info section.
Hello Team,
I am interested in your great theme to one of my clients. Before buying, I have some questions about it :
1 / Do you know if your theme is compatible with “MailChimp” plugin to integrate a newsletter ?
2 / Is Your theme compatible with “PayPall” and other payment plugins ?
3 / Are the following plugins included in your theme ? - Revolution Slider - Essential Grid - Events Calendar
Best Regards
Isabelle
Hello,
Thank you in the interest in our theme.
1. We don’t guarantee theme full compatibility with 3rd party plugins as they were not tested together. If you will have any issues using it please contact our support team and we will investigate this.
2. We supply this theme with PayPal Donations plugin which allows you to connect your PayPal account.
3. Yes, these plugins are included in the package.
Regards.
Hello, Your theme looks great and your support too. i have a couple of questions prior to buy this theme for my client: 1. in people section do you support categories or groups of people so as to display them grouped via a category? if not, does this person(post type i assume) supports tags so as to filter via tags instead of categories for persons? Basically clients wants to display people based on some kind of filter either category or tag
2. does your Visual composer plugin have the counter addon in it ? its the addon that shows different numbers of smt
thanks again for your reply
Hello,
Thank you for such a kind words.
1. Yes you can create groups and display them as different blocks.
2. We have a basic Visual Composer in the plugin with any add ons.
thank you for your quick reply
You are welcome!
Hi, I just purchased, and found that the “Visual Composer” plugin provided will not install, with the error “header not provided” Any advice on how to move forward?
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
Hi,
I am having problems with the integration of Uber Menu in the GraceChurch Theme. I want to put a photo in each element of the submenu. But the theme doen´t allow me to. I want to create my menu in the apparence-menu, not in personalize; because there, i lose the options that i want to use.
Here is the image of the menu locked, that i want to make it work.
http://aliciabarrientos.com/graceThank you
Alicia
Hello Alicia,
Unfortunately we don’t guaranty proper work of third party plugins with our theme.
It is not a problem of the plugin. It a problem with the theme. The menu creation is a core WordPress feature, and in this theme is blocked. And I would like to know what can i do to create a menu in the common wordpress way.
Thank you
Please submit a ticket to our support system and our team will check the issue: https://ancorathemes.ticksy.com/ Also please provide us with your website admin panel details.
Hi,
I am trying to change the icons in the home (that always appear with an open book) but I didn´t find the way to change it. Is it posible?
Thank you
Alicia
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
i can’t seem to figure out how to change the header color from the bluish color and I’ve tried everything
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
Hello! I wonder if Visual Composer plugin is included in the theme, or have to buy it separately?
Hello, yes this plugin is included in the package.
Ive noticed a problem with the ‘services’. For some reason while editing the site the three sections listed as services ‘Our Community’ ‘Our Mission’ and ‘Join a Group’ change and have white blocks behind the text and i don’t see anyway to remove them, even changing the style doesn’t remove them. What do you think this could be?
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page. Thanks
done
This is a great design Do you orange btn color can be changed all at once? Dozens of change is difficult
Hello, unfortunately this can not be changed in one place. You will need to edit in admin panel and some of them in the css files.
Thank you
You are welcome
I really like theme but I’m noticing some layout issues. For example: http://gracechurch.ancorathemes.com/event/christian-leadership-seminar/ right below the title of even there are some alignment issues.
Hi, thank you for the report. We will fix this asap.
hi man can tell me what the plugin (link) that you use for the events?
Hi, we are using The Events Calendar plugin.
thank you 
You are welcome.
Does theme have an option to upload the audio and video in sermons?
Hello, yes you can upload audio and video into the theme.
Hello. I would love to buy this theme to build a website for my church. Does the theme have a one-click feature to make it into a boxed layout?
Hello, yes we supply boxed version with the theme.
I love the theme. I have a question though. Are you planning to add a real sermon section to the website?
e.g. A ‘post type’ or seperate part in the backend where you can automatically add sermons (video and/or audio) and maybe pdf or extra files?
This would really be important to me. I want to let people add sermons and have them come up automatically on a page without them having to understand to much about wordpress (this is why a shortcode wouldn’t work)
Hello Ylja,
Thank you!
We will discuss this section with our developers and probably they will embed this.