1303 comments found.
Hi, I’m having this issue. I have created destinations, transport types, extra items, and then I created availabilities but when i search for a transfer this appear:
“No search results found Please try different search paramters in the search form above.”
Please, help me!
Please signup at our support center and submit a new ticket. Include all the details about the issue and your site URL.
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Thanks
Where i can edit the content of advanced search widget? where is the main file?
wp-content/plugins/transfers-plugin/includes/widgets/widget-advanced-search.php file
Hi, im having this issue since i updated when i search for a transfer this appear
You have not selected a valid transfer. Please use our advanced search facility to find and select a valid transfer before proceeding.
also im having issues on footer because i placed this code you gave me on css file
.footer-sidebar .widget_sp_image {
float: left;
padding: 0 15px !important;
}
this code was to make the widgets horizontal instead of vertical but code doesnt work.
plase help me
Hi,
please submit a new ticket at our help center. Include all the details about the issue and your site URL.
Please also privately include your WP and FTP login info when creating the ticket. Our support team will help you out.
Thank you
I tried to change the Transfers Icon features widget icons, after I set an Icon and save and I refresh my page, it’s not show the little icons.
Hmm, maybe because the icons are not included in the media library?
Hello,
most likely, yes. When you add your own icon classes to the list, you also need to create css for those classes and host images (or font files).
Thank you
Could you help me, how and where can I add the icons to css?
Lets do an example:
Lets say that myIcon is your custom class that you have added to the list in theme options.
In your style.css file your would need to add the following:
1. If using an image:
.myIcon {
background: url(ImagePathToYourIcon.png) 0 0 no-repeat;
width: 35px;
height: 35px;
}
2. If using a font:
.myIcon {
font-family: "YourFontName";
}
.myIcon:before {content:"/unicode symbol provided by your font";}
You can also extend the list with the whole icon pack that is available here. You can either use the free raster format and add icons as explained in step 1 or purchase the font, upload the css and font files to your server and add the classes to your list. No custom css would be needed in this case.
You can also open a ticket at our support center, provide your URL and custom coding and we will help you with the css if needed.
Thank you
Hello! Is it possible to get contact with the support on skype? Regards, Osztheimer
Hi,
No, we do support for non technical issues here on the dashboard and for technical issues on http://themeenergy.ticksy.com
Thanks,
Is there any way to change the font type of the theme? thanks
Only via your child theme style.css at this time.
Okay! Thanks! 
You are welcome.
I tried to change image at the main page, I tried to refresh the page when I did the upload, still not working. Do I have to give some fix picture size to get it done or why is not working? Any idea? Thanks
Is it possible to make automatic slider for example with 3 different picture what is change automatically just like in the revolution slider?
No, that is something you would need to custom code.
Okay thanks.
You are welcome.
Dear Support! Is it possible to change the theme color to different colors not like the defaults? Regards, Balu
There are a set number of color schemes you can select from Theme options. If you want to create your own color scheme, you would need to have a look at how we created the existing ones and do the same for a new color scheme.
Thank you for your quick answer! Yes actually I would like to make my own color. Could you show me how can I change that? 
You will find theme scheme files in wp-content\themes\transfers\css. They are prefixed with ‘theme-’.
To create your own you would name your file ‘theme-mycustomscheme.css’
You would then enter your color styles into this file.
And finally, you would edit options.php and find the following array.
$color_scheme_array = array(
'theme-pink' => esc_html__('Default (pink)', 'transfers'),
'theme-beige' => esc_html__('Beige', 'transfers'),
'theme-dblue' => esc_html__('Dark blue', 'transfers'),
'theme-dgreen' => esc_html__('Dark green', 'transfers'),
'theme-grey' => esc_html__('Grey', 'transfers'),
'theme-lblue' => esc_html__('Light blue', 'transfers'),
'theme-lgreen' => esc_html__('Light green', 'transfers'),
'theme-lime' => esc_html__('Lime', 'transfers'),
'theme-orange' => esc_html__('Navy', 'transfers'),
'theme-peach' => esc_html__('Peach', 'transfers'),
'theme-purple' => esc_html__('Purple', 'transfers'),
'theme-red' => esc_html__('Red', 'transfers'),
'theme-teal' => esc_html__('Teal', 'transfers'),
'theme-turquoise' => esc_html__('Turquoise', 'transfers'),
'theme-yellow' => esc_html__('Yellow', 'transfers'),
);
And add your scheme file to the array as so:
$color_scheme_array = array(
'theme-pink' => esc_html__('Default (pink)', 'transfers'),
'theme-beige' => esc_html__('Beige', 'transfers'),
'theme-dblue' => esc_html__('Dark blue', 'transfers'),
'theme-dgreen' => esc_html__('Dark green', 'transfers'),
'theme-grey' => esc_html__('Grey', 'transfers'),
'theme-lblue' => esc_html__('Light blue', 'transfers'),
'theme-lgreen' => esc_html__('Light green', 'transfers'),
'theme-lime' => esc_html__('Lime', 'transfers'),
'theme-orange' => esc_html__('Navy', 'transfers'),
'theme-peach' => esc_html__('Peach', 'transfers'),
'theme-purple' => esc_html__('Purple', 'transfers'),
'theme-red' => esc_html__('Red', 'transfers'),
'theme-teal' => esc_html__('Teal', 'transfers'),
'theme-turquoise' => esc_html__('Turquoise', 'transfers'),
'theme-yellow' => esc_html__('Yellow', 'transfers'),
'theme-mycustomscheme' => esc_html__('My custom scheme', 'transfers'), );
Thank you!
You are welcome.
Hi – I can’t log on to support it says my purchase code is for a different Envato product ? Anyway I’m getting lots of fatal errors ” Fatal error: Cannot call overloaded function for non-object in /home/***/public_html/wp-includes/class-wp.php on line 567 ” on many attempts to change settings and sometimes even trying to view the page
Are there any other plugins you are using with the theme? The easiest way to test issues is to disable all plugins you are using and just test the theme with the default Transfers plugin installed.
the error occurs when I activate contact form 7. Also when I go to Transfers Availability I get the following error message: Warning: Transfers custom tables do not exist. Please navigate to Theme options and click the Create tables button in the Database tab to create them.
Did you navigate to Appearance -> Theme options and click the button?
Thank you for your prompt reply !
yes that worked any idea why contact for 7 is throwing up issues? is it necessary or can I do without it also your instructions include a section on custom icons yet they are not there as an option?
Also Having put in availability I attempt to make a booking within these dates but when I click Find a transfer it does not take me to a search results page it just displays the same dates on my home page (I’ve created the advanced search page using the advanced search page template)
Did you select the search results page from dropdown when you added the widget to home content sidebar?
hi, a pre-purchase questions: the booking in the home page, automatically appear when i create more destinations or it’s necessary put a shortcode? thanks
Are you referring to the search widget?
Thanks
i think yes
This is a widget that you place on the page.
Our theme works like this:
1. You create destinations. 2. You create transport types. 3. You create availabilities/seasons for these destinations and transport types. 4. Everything else is then taken care of by the theme automatically.You can familiarize yourself with our theme further by reading our theme documentation here: http://themeenergy.com/themes/documentation/wordpress/transfers/
Thanks
Hello! Is unbelievable the issues of your theme and unfortunately with no ending! After spending hours to see how the dam this theme is working I will once again need your “fast” that hopefully this time you will have! Please check these for me!
1. how i can hide the post details, author, date etc!! nothing from regular wp theme coding seems to work on yours!! 2. How i change the image on testimonials? 3. still sidebars are not working not matter adding them your way.. page content disappear on enabling them. 4. top menu can be sticky on scrolling?
Can I have your answers here because on my tickets you responding almost a week after with no solutions at the end.
Thank you for the asap response!
Hi,
1. Our theme, just like any other theme or any other website for that matter that uses html and css, can let you hide elements of html using css placed in your style.css (parent or child theme).
2. You can change the background image using class .testimonials
3. Where are sidebars not working?
4. This code will make header sticky through your website:
.header {position:fixed;top:0;left:0;width:100%;z-index:9999;}
We respond to all tickets and comments as soon as we get to them.
Thanks
Hello So since you do not have an area for custom css, where I have to place the code for sticky menu and what to add for the post details not to appeared? Because we both know that we tried with some other custom and we have not managed! so please let me know where to add these specifically
thank you again!
Also I have install wpl translating the pages, post and works ok! but not on the services! How I translate the services? thank you!
how can I hide the Header Title and Breadcrumbs because with the sticky header now is now showing nice!
thank you
Hello,
the following code will help:
.site-title {display:none;}
Thank you
Please reply to me ,i am waiting
We do not work on weekends as we clearly indicate on our sales page. I have replied to your other comment.
Thanks
Thanks so much all of your help,i try to create my own site, i appriciate on your help,i try to fix my self,please explain how to change a map,it is showing usa address,?
i already open a ticket
Are you referring to the map in contact page?
Hi themeenergy Admin – 4 months ago you announced this:
themeenergy Author 4 months ago – 05.DEC.2015
””“1. We will release a patch soon (next few days) that will allow you to enter availabilities on an any to any basis to better cover for people that want to set the same availability values for various destinations and transport types.”””
STILL WAITING PATCH – Any to Any Destinations.
Please give us a final date to release.
Hi,
We are still working on the upgrade. We will release it as soon as it’s ready.
Thanks
I need get help to fixing a booking system, but your instruction is not clear for me, i try to add trip Bookings,but its not working,i already do WooCommerce integration but its not functioning,i already add destinations.even home page service radio button not working,please explain what to do i already asking support ,and waiting get your support , thanks please Note your step by step instructions not mention well .
Please create a ticket on ticksy so we can help you.
Thanks
i already create ,Thanks
Please provide your ticket id or url.
Thanks
Hi, I have two product categories and I am trying to upload an image to each one of them but nothing happens! Any idea why?
Are you trying to do this in WooCommerce categories?
Yes!
That is probably because you need to configure permissions on your wp-content/uploads folder.
Have you tried going to WP Admin -> Media and tried to upload images there? Do they upload there?
I have uploaded photos in media library and I have uploaded them to products, but When I select to upload an image to Product category, nothing happens!
I deactivated all plugins except woocommerce and still no luck! I have tried this with Firefox and Safari on a Mac and Firefox on a PC. Any other suggestions?
I still can’t create a ticket to provide credentials, in case you need them, but you can take them from my first and only ticket https://themeenergy.ticksy.com/ticket/680670
Hi, i managed to solve the issue, I changed to Twenty Fourteen theme and I was able to upload photos to product categories. I even activated all plugins again and I was again able to upload photos, so it was the theme that created the conflict. Just thought you should know. Thanks anyway!
Ok thanks for pointing that out.
It is possible when you choose a pick up location only show the possible drop of location?
That is something we will soon release in an upgrade.
Thanks
But when? I have a client that want the theme, but need to do this.
It is our policy not to release deadline information. We have had bad experiences with upset people over issues with deadlines in the past.
Thanks for your understanding.
thanks
You are welcome.
Hello! I tried to import the sample data demos, I already uploaded it but I don’t see the demos on my site. Any idea? Regards, Balu
Hi,
Can you provide more information with regards what exactly do you see?
Did you follow the step by step instructions we provide in our theme documentation: http://themeenergy.com/themes/documentation/wordpress/transfers/Hello I solved this problem Thanks! My other question is, how can I change the booking system’s words to other languages? Is the only way is the WPML or I can change it manually in php, css? Thanks! Regards, Balu
Other question: I tried to upload picture to the Transfers: Hero Unit Widget but it’s not working. The picture size was alright. After I push to save settings nothing change. Any idea? Thanks!
If you intend to run your site in multiple languages then we advise you use WPML.
If however you simply intend to run your site in a language that is not English, we recommend you use the program poedit to translate the default.po file found in the theme’s languages folder. You can learn more about localization in our theme’s documentation here: http://themeenergy.com/themes/documentation/wordpress/transfers/#!/localizationWith regards uploading the Hero Unit Widget image, please refresh the page and try again.
Hello,
Is there any way using a plugin like http://www.wpallimport.com/ to collect all the prices information in a XML file and then provide its URL to some portals to export prices daily or weekly?
thank you
We have not tested any plugins unfortunately.
Hello,
Is it possible to integrate Google Map API in your theme ?
Can you share some screenshots of the admin panel ?
I’d like to know more details about the steps of the customer’s buying process . It seems that it’s not possible to enter exact adresses as a pick-up point in the homepage, is there a form that customer can fill in the next step for providing their informations? (adress, number, etc…)
Once the customers paid, can we send them automatically their bills ?
Thanks you
Hi,
Our theme does not integrate with any external API.
You will find the complete theme documentation online here: http://themeenergy.com/themes/documentation/wordpress/transfers/Our theme uses WooCommerce for payment processing so collecting addresses and sending orders is all automated.
Thanks,
Thanks for the link
Is there a free way to use multilanguage ? I’ve seen that we have to pay 29$ and then 15$ / year for WPML. Polylang could work with your theme ? Thanks you
Users have been using other multi language plugins as-well, however we have not tested the theme with other plugins therefore we cannot ensure full compatibility.
Thank you
Thank you again for the late response!
Is totally unreasonable to have a section that you are adding availabilities ?”from – to” .. and the system to bring in the “from” section also the “to” areas.. Really no sense! If I would not be on the end of the project and so busy on many others, I would for sure change the theme! Now I will just need to work with a simple form as booking!! Totally waste of money theme and a late support with no solutions just confirming the low abilities of the theme!!
Hi,
As I have indicated with a reply to your ticket, what you are asking is for custom code to meet your specific requirements.
Unfortunately we do not do customizations as we are 100% committed to making our theme more useful and more functional for all our customers.
I advise you to hire a programmer to customize the theme to your specific needs.
Thanks
Hi, I wanted to create a Helicopter charter website using this theme, however there is a particular multi leg function that is available in the HTML version of the template which is not there in the wordpress version. What can be done? Thanks
Hi,
The multileg function is not a feature of our WP theme at this time.
You would have to custom code this functionality if you need it.
Thanks