205 comments found.
Hi,
I purchased versatile theme a couple of years ago. Can you tell me why I have never received any updates from you, Envato or Themeforest despite this. Does the theme not have to be updated??? My website has now been compromised as a result and I am extremely pissed off with Envato, Themeforest and you.
I want to know what the latest version of the theme is and to be sent the latest one. I also want to know how often each theme is normally updated and why I have been sent no updates!! I am new to wordpress and only updated my wordpress installation and plugins. I did not realise I had to update my theme too. It never crossed my mind especially since I never received any updates or even notifications that my theme was outdated.
Very angry customer
Oops. So sorry for posting my last message. I was panicking and did not check things properly. On double checking I found that you have sent me updates so the fault lies with silly me. Jeeze, I have a lot of fixing to do now. Sorry again.
no worry 
If you have further problems, please feel free to create ticket in our support site so we can help looking
Thank you very much!
Just bought this theme, and have a few questions: 1. is there a way to make the header/background image resize to 100% of the browser window (ie it will fit to the size of the current window, whether mobile or desktop)? the background and header seem to just be the full size of the image, regardless of the size of the browser window. 2. is there a way to remove the page title from each page? 3. can we have a different header background for each page?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, Does this theme comes with bootstrap ? If not is it easy to add bootstrap and use its features ? Thank You
Hi, great theme does it come with child theme? Thank you
Child theme isn’t included but this theme supports child theme and we have a guideline to create in the doc 
how do you change logo URL .. i want it to go to a custom URL .. and no i dont want to open a retarded ticket anywhere i just want my question answered… If you want to open a ticket open it .. send me the answer to jaynurrun@gmail.com... thx
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
terrible support.. cant even answer simple questions
Can you please check the ticket : https://goodlayers.ticksy.com/ticket/786943 ?
Our supporter answered already and please be polite. Our supporter/dev are only in there, not here.
I love this site and plan on using it for my professional presence as an author/writer if… does the background video that so captured my attention (someone drawing and using the computer) come with this theme? If not, where may I acquire it? Thanks!
You have to purchase it separately. Please check on this : http://videohive.net/item/design-at-desk-w-keyboard-mouse-tablet-sketch/7616653
Cheers!
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, Is the theme is ok for Wordpress 4.5.2 and Woocommerce 2.6 ? Best Regards
Hi,
Yes you can go for that.. but make sure that you’re running the latest version of theme (https://goodlayers.ticksy.com/article/1893/ )
how do i change this image on posts..? I dont get it. http://imgur.com/Pci9kY8
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
thats bullshit…
Excuse me. Did you open the ticket yet?
How do I use a Youtube video as a background in the slider?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
I need all quote results to be sent automaticly to different person according to the location and according to the order ( each business get a quote, no th same one…) Anyone know how to add this option in versatyle?
Hi,
Sorry we don’t have that system in this theme. You may need to seek for plugin for that purpose.
Cheers!
I found 2 issues in the single product page.
After clearing selection options, the [add to cart] button return to WC default color, see this image:
https://gyazo.com/c21eb6e1058058358bf44d3379462c66
When there are 2 attributions and one of them with clear button, the table style are messed up by the clear button.
see this image:
https://i.gyazo.com/b076feb214a7370b829828344424f2ff.png
hm, I just tried to fill multiple option and made a clear button but it seems to be fine : http://demo.goodlayers.com/versatile/product/classy-men-shoes/
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Anyway, make sure that you tried to disable all other plugins first and see if it’s solved or not. If possible, please try on other hosting or perhaps local host as well. We’re not sure if we can help fixing this or not as it’s pretty specific issue.(may only occur with your computer or your hosting)
I dont use other plugins, and what I am talking about is exactly displaying on your demo page you have just made.
The clear button messes up the option table, dont you think move it out site of the table will be better so all the selections align regularly.
Anyway, I already solve this by editing your theme, what I am thinking is to upgrade your theme without issues, not to edit the template again.
On the demo :/ ? hm, that’s weird cause it’s working fine on my end. Anyway, can you please illustrate how to make the problem occur and what code you edited to fix the problem?
Thank you very much!
Yes, it works.
I was not meaning something functionally wrong. What I am telling is styling.
If you dont think the position of the clear button standing in a wrong position, then sorry.
Hi, for this theme, does it come with all the underlying photoshop files for the content material?
It comes with photoshop but no images included
Why don’t you include a Child Theme?
We don’t have it but you can create it easily following this : https://goodlayers.ticksy.com/article/1894/ This theme supports child theme.
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
The Team page on the website we created has just been restored. https://ilgroup.com/il-group-management-team/ It seems every time we go to update the site in WP it crashes the page. How do we fix this?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi,
I am using your theme to develop a new website for a client. On the site (http://debapay.com/wp2016/) at the bottom of the page just above the footer, there is a comment section for wordpress. I don’t want this, and I can’t see how to remove it. I notice it is not present on the demo site. How would I go about removing this?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Will do thanks
is the facebook photo album integration still working? I have the latest version installed and it’s still not pulling pictures. What am I doing wrong?
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello! We’re having issues with pagination in the last WP version, could you help us? Thanks!
Please try to update the theme. We fixed this in last theme update
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com (Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello there,
I am interested in purchasing this theme or the Total Business theme, however, I have a quick question, before I make the order.
I have to implement a mini Ajax calendar into the front page. With some digging on the plugins page, I have found this plugin (https://wordpress.org/plugins/event-list-calendar/) which should display the calendar via shortcode.
My question is, will the shortcode work through your page builder so that the mini calendar will be displayed correctly on the front page? https://s.w.org/plugins/event-list-calendar/screenshot-3.png
Thank you for your information, Tjasa Frida
Hi,
Yes you can place shortcode directly into our page builder
Thanks for interest by the way
Hello, since last theme update, in portfolio single page section, youtube embeds aren’t showing and page trying to load it infinitly (Inside Portfolio Thumbnail Type option in back office). But no problem with youtube’s in lightbox in general portfolio page (Thumbnail Video Link in back office). What can be the fix for that?
Regards.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello !
Is the theme is ok for Wordpress 4.4 and Woocommerce 2.4.12 ?
Regards.
Please do not update to 4.4 yet. There’s a problem with pagination and we’re working on it.
For Woo, it should be fine.
Cheers!
