132 comments found.
Hello,
I just bought the theme. But when I installed it on wordpress, I can’t reproduce the demo. Can you help me ? There is a documentation with a tutorial ?
Thank you in advance. Very good day.
Hi, yes there is a documentation file in the downloaded package, if you need further help please create a new topic about it in our support forums, our support team will happily help you, thanks.
http://www.pixelwars.org/forums/Hi,
It appears that the contact form isn’t working. I’m not receiving any of the messages.
uxmu.co.uk
Hi, please create a new topic about it in our support forums, our support team will happily help you, thanks.
http://www.pixelwars.org/forums/does it include the demo content?
yes, of course.
Thanks a lot. I am really very much interested in this theme. Sometime in other them after importing the demo content all images, features images and widgets are missing in other themes. So please confirm me that after importing the demo content it should look like exact the below link which you have shown below.
http://themes.pixelwars.org/?theme=empathyAfter importing the demo content it should look like this and also i will install woocommerce or EDD in this theme so please let me know will it work in EDD or woocommerce or not?
You can mail me more details in “info@aeltechnology.com”
Thanks Upendra
Hi, we didn’t test the theme with woocommerce and so don’t recommend the theme for you, you better look for a theme with official woocommerce support 
Ok. So if i will buy the theme then could you please help me to setup the theme like the below?
http://themes.pixelwars.org/empathy/And will it also includes with stock images and demo content?
Hi, documentation and dummy data is available withing the package, and we can help you on our support forums if you have trouble about having your site as the demo site. Stock images are not included within the package due to the copyright restrictions.
Thanks.
Hi There, Can I know how big the demo theme size in MB ? Thanks,
Hi, the package is about 1mb.
Hello, I wanted to ask can you remove pages and order them according to my requirement? Like can i make Portfolio page as mainmenu? Also i wanted to know if i can change and use my own custom icons?
Also i don’t want the map background in contact can i remove it? wants to confirm how customisable this theme is before buying
Hi,
1-) yes you can add/remove or order pages on homepage.
2-) yes you can set your portfolio as your homepage (first page to appear on your homepage).
3-) custom icons for menu can be possible with some lines of custom css code that we can help you on our support forums. Btw here is the list of icons available in the theme;
http://themes-pixeden.com/font-demos/7-stroke/4-) yes you can remove the map from contact page.
Have a nice day.
i pruchased it and wanted to ask some questions. When i go to the support page on your website it asks me to register or login and when i press register it take me to wordpress log in screen??? can you please help??
My question is that can eliminate space between my portfolio so that it looks a single image instead of 2 images? I have a very long image that i want to cut into 6-7 pieces and then use it on screen so that they load as separate images but look as single image.
THanks
Hi again, you can use this link to register to our site;
http://www.pixelwars.org/wp-login.php?action=registeralso make sure to check your spam box for the password mail.
Thanks.
I would like a refund on template. Not as customizable as expected. too many restrictions
Hi, sorry to hear that, but everything should be as described in the item description. If you need help about using the theme you can always use our support forums for further help;
http://www.pixelwars.org/forums/- if you think the item is not as described, you can start a refund request here;
https://themeforest.net/refund_requests/newHave a nice day.
I would like a refund. I am finding there are too many restrictions on this theme in reqards to layout etc.
Hi, sorry to hear that, but everything should be as described in the item description. If you need help about using the theme you can always use our support forums for further help;
http://www.pixelwars.org/forums/- if you think the item is not as described, you can start a refund request here;
https://themeforest.net/refund_requests/newHave a nice day.
Hi,
It’s one of the coolest theme to use as a v-card! The responsibles help you for all the questions about template also.
Don’t think twice to choose it.
Thank you so much!
Best regards,
Hi Betul, happy to hear that you liked the theme 
Hello! Is it possible to use video on the homepage background ?
Hi, sorry it is not possible by default.
Hi, is it possible to display the blog posts filtered by category (and a category menu)?
Hi, sorry it is not possible by default.
Ha! You did finally resolve the bug with the menu not responding when clicking to fast! I have already forgotten about it ^^
Hi, yes we have fixed it with the latest update.
Hi! is it possible to change the contac page background? and how?
Hi, please use our support forums for support requests, thanks.
http://www.pixelwars.org/forums/Hi, Does it support RTL languages?
Hi, not tested the theme for RTL.
Could you please test it and inform me? I’m really interested in your theme but I’m afraid whether it’s not support RTL language as I want to use for my Multilanguage website. Thanks
Hi again, sorry we can’t test it for RTL as we are really busy with ongoing projects.
Have a nice day.
Lightbox doesn’t work anymore? Goes directly to URL.
Art
Hi, please use our support forums for support requests, thanks.
all ok sorry.
Art
Hi there!
I´m currently thinking about buying this theme, as it really looks great and would be a perfect fit to my project.
Sadly, Google PageSpeed Insights hits it hard (48 / 100 and 58 / 100) – is speed an issue here (which, in case, you guys are working on ;))?
Thanks!
Hi, I see your concern, I believe caching and minifying resources can be easily fixed with appropriate plugins, generally if you are happy with the loading times of the real site you can go for it.
Have a nice day.
I too confirm the above comment concerning scrolling, It is very jerky and impossible to scroll using a macbook pro 2015 15inch (trackpad), Obviously and issue with the Jquery Scroll plugin, If i were to buy that theme, i would remove it and revert back to the default scrolling for sure.
Hi, this is really odd, we haven’t used any scrolling plugin for the homepage, it is just inline scrolling of a div, so it should be fine on any device, also just checked on Macbook Air/OS X 10.11.1 and latest chrome it scrolls totally fine with the trackpad, what is your exact test platform : os and browser version?
I went ahead and purchased the theme, however I’m still unhappy with the scrolling as mentioned previously. I’m using a Macbook pro 13 inch Early 2015 “NEW” i just got this laptop. Running El Capitan 10.11.3
Thank you for the support
Hi, can you create a new topic about it in our support forums including your browser version also.
Thanks.
Hi, I have just realized that the “x-button” in the porfolio items has disappeared. So basically when I open an item, I am unable to close it using that button. Thank you in advance for your help. Here is my website : http://shahimim.com/
Hi, please use our support forums for support requests, thanks.
http://www.pixelwars.org/forums/HI, I would like to buy this item, but there is a problem I had with the live preview: it’s impossible to scroll the page with mouse. It will be the same in the purchased version? thank you
Hi, i just checked our demo site and i can’t detect any issue with mouse scrolling, what is your test platform: os/browser version?
Still planning to release a html version of empathy theme? I need it in a week.
Hi, we might release it in the next week. Thanks.
Awesome. I will wait.
Hey, html version is out!
http://themeforest.net/item/empathy-a-vcard-template/15106332Hey, is it possible to use the Theme with the WooCommerce Shop Plugin? And is there some kind of predefined Page for the shop? I dont want a shop page, which doesnt looks like the Design of all the other pages 
Hi, sorry Empathy theme is not tested with any e-commerce plugin, you should probably look for a theme that supports WooCommerce.
Have a nice day.
