109 comments found.
I upgraded the file but suddenly my page keeps loading and only gives me the heart with a white screen – www.theweddingagency.be
Can you help me solve this
Hello,
Firstly, Please make sure that you are using Everline version 1.7.1 or higher. If you are using lower version, please update your site to our latest theme version.
You can refer to this article to know how to update this theme: https://www.templaza.com/blog/how-to-update-your-wordpress-site-safely/321.html
To update Visual Composer manually, you can refer to update steps mentioned in this article: https://www.templaza.com/blog/visual-composer-security-vulnerabilities/216.html
Let us know if you need any further information!
Best Regards,
Hi Is there and option to build sections: TEAM and PRICING?
Hello,
Thanks so much for your interest in our theme. Regarding to your question, currently, there are no option or elements to create these 2 sections.
We will consider these sections and may update in next versions.
Let us know if you need any further information.
Best Regards,
My plugin visual composer is not working, says I don’t have the license, but I have always used this theme. How to solve this?
Hello,
For this problem, pls make sure that you are using the Visual Composer version 4.11.2 or 4.11.2.1. If you are using lower version, please download our theme and update this Visual Composer manually.
Because this plugin is included in theme, firstly, you should update your site to the newest theme version. Then, you can use new version of this plugin.
If you have any problem, please create a ticket. And we can give you detail instruction.
Thanks and Best Regards,
Hi templaza! Great Theme! I checked out the product page. I put a few images on the product page (product galery), but cannot click on these images. Does the theme don’t support this feature?
Hello,
Thanks so much for using our theme. Regarding your problem, could you pls create a ticket and send us your site?
We will help you to check it.
Best Regards,
Hi there! Iam working on my local PC. To upload the site and open a ticket is too much work, because i didn’t do anything with your theme. Just installed it (with content) and the product galery doesn’t work. So pls tell me, is this feature not included?
Hello,
We rechecked the theme and there is an error here. Please leave your email here. I can send you the fixed version.
Best Regards,
Thank you!
Email sent. Please help me to check your email again 
Best Regards,
You sent an email without an update.
Hello,
So sorry. Please check your email again.
Best Regars,
Thanks, the product galery is working now. But you kicked the product-image. The overview-page shows the product-image. On the product-page I just can see the galery, but not the product-image.
Hello,
If you don’t want to show product image in product page, you will not include product image in Image gallery: http://tinypic.com/r/2vdjzox/9
And you will have your gallery (not includes product image): http://tinypic.com/r/4u9f6a/9
Best Regards,
Friend are you planing to update woocomerce files in you theme? it allways couses trubles
Hello,
In new version, WooCommerce files have already been updated.
Could you please tell us the theme version you are using?
Thanks and Best Regards,
Last version but woocomerce saying there are outdated files
Hello,
Could you please create a ticket and send us your site and admin account?
We will help you to check it.
Thanks and Best Regards,
My support expired))
I don’t think so. I still see the Purchased signal coming with your name. It mean your support is still valid.
Best Regards,
Hello, I use the header style 3,but the logo can’t adapt automatically on the devices. How should I solve the problem? Thanks.
When I using Our Story and Image Content, The image has been the same problem.
Hello,
Thanks so much for using our theme. Could you please create a ticket and send us your site and admin account?
We will help you to check it.
Best Regards,
Few issues I need help figuring out.
1. How do I disable the search? I want disable it for now and then enable it later on. I didn’t see this in the theme options.
2. Changing the site’s fonts is not working from me. http://tinypic.com/r/mij2b/9
3. When someone does search, and finds nothing, they get nothing instead of a message, can that be changed? The default search results is some what lack if they look for something that’s not there.
4. Rev slider stopped working after updating WP to 4.4, this theme and all it’s plugins, including rev slider. Rev slider is just showis the loading bar but doesn’t display any images.
5. The countdown element (style2) isn’t great for responsive, and the image that i’m using in the left field is repeating and there’s no option to tell it to not repeat the image. What should the image dimension be for this? Currently I’m using a 800×300 image in there.
For no. 5. I figured out how to change the css so that the image stretches completely to fill in whatever the width of the device might be, but there’s no way for me to save it in my custom css because you have inline styles, adding a background-size: cover; fixes the issue but it can’t be applied because the element doesn’t have such options, can you please add this in?
also for no. 5, i’m actually using style 3, like this one. http://wordpress.templaza.net/everline/home-style-3/ for the countdown timer, but the image is not looking that great. it’s repeating and I don’t see why, I’m also getting spacing issues that appears now since updated everything. I’m getting padding where there isn’t suppose to be any.
Hello,
1. Currently, there is no option to hide this search. You can use CSS to hide it. In case you want to use it later, you just delete this CSS: .tz-search{ display:none;}
2. Could you please show me where you want to change? In Body Selector box, you added wrong class. In this box, you should add classes standing for places you want to change. Please send us your site as well.
3. We will update it in next version.
4. Could you please help me to check again whether you are installing our latest theme version? The problem with WordPress v4.4 has already been fixed since version 1.7.1. Now the latest one is version 1.9.
5. Can you please send us your site for checking? About the padding problem, you can refer this topic for more detail: https://www.templaza.com/Forum/news-and-announcements/9702-problems-with-visual-composer-4-9-and-4-9-1.html
Thanks and Best Regards,
Yes I’m running 1.9, w/ wordpress 4.4. Also a new problem that started occurring since the update, all my regular pages are showing a share icons towards the bottom right like a blog post would. I’ve set it to hide and in the theme options but it’s still showing. Where do i send you my site? I don’t want to post it in the public channel.
Hello,
Please create a ticket – a private system and send us your site. If it’s convenient for you, please send us your admin account as well.
We will help you to check all the problems again.
Best Regards,
Can you please update your sales info in the Item Details tab of this site, it would be nice to outline the details of what you updated along with an actual updated change log (this would help your sales greatly if it didn’t still say “New version 1.8 is available since January 15, 2015”. Creating some new promo graphics for each big change is a great way to increase more sales for you. Just thought I’d put in my 2¢
Hello,
Thanks so much for your feedback. Actually, for each update, we also attach change log. You can see these change logs in Item Details tab: http://tinypic.com/r/2luxtsp/9 You can scroll down the page to see it.
We will consider about adding graphics for each big change. Thanks again for your suggestions
Best Regards,
Thanks!
You’re welcome
Hello,
Thanks so much for contacting us again. I’ve seen your site but not found images changed size.
Also, according to policy of Themeforest, your support duration is expired. You can extend this duration to receive technical support on Themeforest.
Thanks and Best Regards,
I will resolve problems my self (as I did I before when item was supported) If check my site with web archive you would see the difference in images! Actually we can do this way: I don’t need support! I would like to have comment What’s wrong with the theme? And why it always says it has not updated woocomerce files? Is it working normally with last version of woocomerce? Just comment it without support))) if you able
Hello,
We are so sorry but could you please send us an screenshot where you are mentioning?
About WooCommerce files, we have already updated in upcoming version. Or you can update these files yourself. Please go here for detail instruction: https://docs.woothemes.com/document/fix-outdated-templates-woocommerce/ You still can use the current theme version normally.
Best Regards,
One question is resolved!) Can you comment how to remove quick view button?
Hello,
To remove the quick view button, you can hide this hide this class: .woocommerce .tzmeta-item .tzquick-view
About your product single page, I see it’s ok now: https://i.imgsafe.org/80f2ba6.jpg
Best Regards,
It’s ok now!) were do i hide the class? .woocommerce .tzmeta-item .tzquick-view
or how?)
{ display: none;
Everything done! thanks a lot! Good luck & prosperity
Glad to hear that everything is ok
Best Regards,
Hi there,
How can we reverse the Countdown timer to count? Would be perfect if there is an option to reverse it after the Countdown reach to Zero.
Please advise how to make the Countdown timer to count the days after reaching the specific date?
Best Regards.
Hello,
Thanks so much for contacting us. From what you’ve written, do you want to have a Countup option? In current version, there is no option like this.
We will update in next version. Please wait for us to update your site with this version.
Best Regards,
Hello,
Wow that sounds good to me. Can’t wait to see that on my site.
I am so excited!
Thank you so much for that update.
Best Regards.
We are planning for this version, so that it will be released soon. Thanks so much for waiting for us 
Best Regards,
Also, if possible, can you let me know a way to turn off infinite scroll of portfolios and have traditional pagination? its pretty buggy and does not work consistently. Thanks!
Hello,
We are so sorry but in current version, there is no option to turn off this scrolling.
Now, to change infinite scroll to traditional pagination, we have to edit in code.
Please create a ticket and send us your information including your site, admin account and FTP account. We will help you to do this.
Thanks and Best Regards,
Buonasera, ho acquistato il vostro tema ma ho problemi nella sezioni collezioni, in quanto non fa scorrere le immagini, la sezione della musica è bloccata, e dal celluare il menù non è cliccabile. Come posso risolvere questi problemi? Saluti. Veronica
Hello,
Thanks so much for purchasing our theme. To help you check the problem, please help us to create a ticket and in your ticket, please send us your site and admin account.
We will help you to check it.
Thanks and Best Regards,
Hi, I’m not able to remove the colored circle that appears under my logo (header style 1) and it seems that the template makes my logo very smaller. Can you help me please? Thank you
Hello,
Thanks so much for contacting us. Could you please help me create a ticket? Then we can give you detail for this problem. In your ticket, please send us your site as well.
Thanks and Best Regards,
I am having an issue with firefox and the revolution slider. when you navigate to another page / application and the slider is going, when you come back to the page / tab with the slider, it will not progress to the next slide. This seems like quite a big bug and i cant figure out how to resolve. Please help!
Hello,
We are so sorry but this problem is caused by Revolution Slider plugin only. You can do a test by activating default WordPress theme.The same problem still appears with default theme.
Please contact to the support team of Revolution Slider. They will help you to check it.
Thanks and Best Regards,
yea, i understand this, but since this slider is advertised as working with your theme, and it is not, i would hope that you would help to seek the answer. It would be greatly appreciated~
Hello,
As I explained, we tested Revolution Slider with default WordPress theme and this problem happened with these themes too. It means that it is caused by the Revolution Slider, not the themes you are using. Thus, we are unable to give you exact solution.
We are so sorry about it and hope you understand for us.
Thanks and Best Regards,
This is unfortunate, as they are saying the solution is dependant on you and that it is an issue with the theme. This is quite frustrating and I hope to see a resolution so the theme and all the items included work as advertised. https://i.gyazo.com/5e09976ef9b6b07ef160d456676ce284.png
perhaps if we were able to update to the latest version of the slider from your theme download that may help. Please let me know if you can provide this. thanks
Hello,
We are so sorry for this. We will update Revolution Slider in next update. If it’s urgent for you, please leave me your email here. We can send you the latest version of Revolution Slider plugin. Then, you can update this plugin.
Thanks so much for your patience!
Best Regards,
It is quite urgent, i am being forced to launch this site with the glitch due to deadlines. If you could email info@pixalien.com the files that would be amazing. I thank you very much for responding so swiftly and professionally.
Hello,
I’ve just sent you an email. Please help me to check it again.
Thanks,
Excuse me , I have a problem here, when upload the “everline.zip” theme , the wordpress say “Are you sure you want to do this?” can you fix this , thanks !!
i use Version 4.4.2 wordpress
Hello,
Thanks so much for using our theme . For this problem, you can follow one of 3 solutions below:
Solution 1: Upload the theme file via FTP orr Cpanel.
Solution 2: Speak to your host and ask them to increase your file upload limitations for WordPress
Solution 3: Inside your wp-config.php file, add this line at the top of the file: define(‘WP_MEMORY_LIMIT’, ‘128M’);
Please help me to check it again.
Thanks and Best Regards,
Is there any way to get a paginated portfolio page? Infinite scroll doesnt seem to load properly unless I am missing a setting.
Actually, it seems like infinite scroll wont work if the slug is /portfolio … odd
Hello,
Thanks so much for contacting us. In our localhost, everything is fine. To help you check the problem, can you please help me create a ticket and send us your site and admin account?
We will check in backend for you.
Best Regards,
Is there a version of the social icons that come with the them that changed them from white to the theme color, so that when they are on a white background they so not disappear?
Hello,
At this moment, we have not yet had the update version for this problem. But I have already added CSS to Custom CSS for you to change the color of these icons.
Please help me to check your site again.
Best Regards,
Amazing theme
Thanks so much for your compliment
The menu for pages that aren’t the home page is way off, huge amount of padding. I would like to close that up some to make it look nicer. Also, the logo on the home page isn’t centered in the circle, I would like to fix that too. I also attempted to change the cursive font to a different one following the instructions but it isn’t working for me. Am I missing something?
Hello,
Can you please help me to check the URL again?. I can’t open this link for checking.
Thanks and Best Regards,
I added custom font just as the documentation said to do it, but I can’t see how to change the font on Revolution Slider. How do I get the font to be selected there for that text?
Hello,
I opened the link you sent me. It is an empty page. Can you check it again?
To change font, after you add Google URL and Font family, you need to add classes which stand for positions you want to change.
Can you please tell me where you want to change font?
Also, can you please create a ticket? It is convenient for us to give you detail technical support via ticket.
Best Regards,
That is so weird that it isn’t there now! I updated the theme files through FTP to be the most current version, now it’s not there at all!
I will create a ticket for all the things I need help with, but now, there is nothing there to help with!
You need a new ticket system! I was entering in a ticket, went to look up other information, came back to it and was logged out. I lost all my typing. Very inefficient.
Hello,
We are so sorry for this inconvenience. This problem is partly caused by the new version of Joomla that we are using. We are trying to fix it as soon as possible.
Thanks so much for your patience!
I purchased this theme on creative market and I am having the same problem as another customer. I have uploaded the theme, etc but the heart icon just keeps spinning and the page never loads. Can you please help me? I can give you my purchase information for creative market?
Hello,
Thanks so much for your purchase. This problem happens when you update your site with WordPress 4.4 or 4.4.1.
We have already fixed this problem in latest version. Please download new version and update your site with this version.
If you have any further problem, please go here to create a ticket: https://www.templaza.com/tz_membership/addticket
We are always ready to help you.
Thanks and Best Regards,
I purchased the theme on creative market just days ago so unless that is the latest and greatest version then I need you to send me a file to download the latest version- otherwise I don’t know how to get the newest one? in themeforest its easy but creative market doesn’t work like that? PLease help?
Hello,
We are so sorry for this problem. We have just re- upload newest version of Everline to Creative Market. Please login and download it again.
If after you download and update your site, the problem still exists, please create a ticket in the link I sent or leave your email here. I will send the file for you.
Thanks and Best Regards,
