222 comments found.
Hi there, I send message to your developer as I need some help from him but its 2 days ago no reply and i need to resolve the issue as soon as possible kindly look upon that
Hi Daniyal,
I check on our support system and see your ticket http://prntscr.com/aw5qwt. Our developer replied for you 9 hours ago.
Please check your email.
Thank you very much!
i am installing the demo data and i tried it in both ways like install demo and quick install demo but nothing happens reset theme option bar fills then no action kindlly help
i am installing the demo data and i tried it in both ways like install demo and quick install demo but nothing happens reset theme option bar fills then no action kindlly help
Hi there,
Please reply your ticket via email. Our developer will help you.
Thank you very much!
Hi, If i apply changes to cortana theme options like changing the logo footer images etc nothing happens kindly assist
Hi there,
Please reply your ticket or create new ticket on our support system and give me your admin acc, ftp acc. Our developer will check for you.
Or you can check theme requirement follow this documentation: http://www.cortana.osthemes.biz/wp-content/uploads/documentation/#!/installdata
Thank you very much!
Hey,when Im doing RTL mode some of the galleris in the services is gone. how can i fix it. https://i.imgsafe.org/de565a6.png thanks
Hi,
Thanks for you purchase. Please create ticket on our support system: http://support.osthemes.biz . Our developer will help you resolve this issue.
Thank you very much!
When I install the theme it gives error the other options the theme offers and this message appears when installed.
broken themes
The following themes are installed but incomplete.
name CortanaMain Stylesheet is missing. Delete __MAC OS X Stylesheet is missing. Delete
Please I need a solution.
Hi there,
Firstly thanks for your purchase. Please download Installable WordPress file only http://prntscr.com/aqyzpx . If you download All files and documentation please unzip before install. Because have many files in this package.
Thank you very much!
Hi there, I want to change all the yellow color like bars buttons etc etc in some other color is there any way to change so it will be apply to whole theme ?
Hi,
Thanks for you purchase. Please create ticket on our support system: http://support.osthemes.biz . Our developer will help you resolve this issue.
Thank you very much!
I bought this theme cortana but when installed it asks me to buy the plugin and I’ve bought the whole package. Please I need a solution.
Hi there,
Cortana included premium plugins: Visual Composer, Revolution Slider and you don’t need to buy anything. You just follow the installation instructions.
If you need plugins update version. Please create ticket on our support system: http://support.osthemes.biz . Our developer will help you.
Thank you very much!
Hi there, I bought this theme 2 months ago but unfortunately i miss all the details like purchase code and even the password for my email address to recover that so is there any way to get the things back thankue
Hi there,
Please follow this instruction to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you very much!
hello i need to ask that is this theme support feature of newsletter subscription and form filling so that client fill the form and company receive email from the client etc ?? if not then if i need to add these 2 feature how much i have to pay ?
Hi,
Please create ticket on our support system: http://support.osthemes.biz . Our developer will help you.
Thank you very much!
Hi! I really love this theme, but I am worried about one thing. Is it possible to show the new blog in a grid similar to projects in the “3 column with padding” layout?
Hi there,
You mean is Blog with grid layout? Unfortunately, currently Cortana not supported Grid layout with Blog.
Thank you very much!
I can´t use the visual composer anymore! why?
Hi,
Please create ticket on our support system: http://support.osthemes.biz . Our developer will help you.
Thank you very much!
After the last 2 upgrades my site is still not letting my upgrade past 1.0.5, why http://prntscr.com/argp9i
Hi there,
Don’t worries. Our latest update still is 1.0.5. It only fixed some small problems of 1.0.5.
Thank you very much!
Okay just wondering because my download files widget still isn’t downloading the documents. Any update one when that will be fixed?
Please download latest version. This issue has fixed.
Thank you very much!
Can you please let me know which file to update. I’d prefer not to update all files. Thanks
Hi there,
Please remove and reinstall Cortana Framework Plugin. This issue will resolve.
Thank you very much!
HI , Have purchased your theme and tried the install via wp with zip file and theme will not install and it says “The package could not be installed. The theme is missing the style.css stylesheet.” can you advise. thanks
Hi there,
Thanks for your purchased. So that we can best assist you, please create your ticket here: http://support.osthemes.biz . Our developer will help you resolve this issue.
Thank you very much!
ok, do not install demo data, and not to do. I opened a ticket and the answer does not help me. They can repay the money?
Hi there,
Please give me your email. We will check on our support system.
Thank you very much!
One again! I cannot open a ticket. I did not purchase the template I am simply managing it for a client they were the ones who purchased the theme
Hi there,
Please ask them to send you a Purchase code. We can not assist you if no purchase code.
Thank you very much!
Hello, thank you for this beautiful theme. I’m trying to enable the revisions for custom post types (Our Team, Portfolio and Services), but I’m not sure how to do it. I believe I have to add a function in the child theme but I have two problems; (1) I can’t find the initial declaration of the Custom Post Types, I though they are always declared in the functions.php?! (2) I’m not sure how I can edit a Custom Post Type using the child theme.
I’d appreciate the help of the author or of anyone more experienced than me on the matter.
Hi there,
Thanks for your purchased and sorry for late reply. So that we can best assist you, please create your ticket here: http://support.osthemes.biz . Our developer will help you resolve this issue.
Thank you very much!
save & generate css
Not saved.
There was a problem with your action. Please try again or reload the page.
That there will be errors.
Hi there,
Thanks for your purchased and sorry for late reply. Please check your email. We supported for you via our support system.
Thank you very much!
Hi maybe you can answer my questions on here as I seem to be having issues openning a support ticket.
1. How can I change the “get a quote” box input fields on the popup. 2. I still cant get the rev slider banner working in services pages The banner only shows in the body section of the page.
Thanks
Hi there,
Please give me your purchase code and open ticket on our support system: http://support.osthemes.biz
Thank you very much!
Also my blog (news page) is still showing up as news. I want to change it to resources if I could. I changed the page-heading.php and archive-product-heading.php but both are still showing up as news. Any suggestions?
Also the 404 page is still showing your header even though I changed all the setting. http://prntscr.com/aldthu
My clients site went live last week, so if there is a quick work around until the next update that would be great.
Hi there,
Firstly thanks for your purchase.
I/ Change Header:
1. Use cortana-framework.pot - Find and Delete 2 files “g5plus-framework-en_US.mo” & “g5plus-framework-en_US.po” (wp-content / plugins / Cortana-frameworks / languages) => http://prntscr.com/a5jb5g
- Copy 2 files “cortana-framework.mo” & “Cortana-framework.pot” (attachment) on Languages folder (wp-content / plugins / Cortana-frameworks / languages) => http://prntscr.com/a5jcyc
2. Use Loco Translate Plugin
- Add new language => http://prntscr.com/a5je6m - Select language => http://prntscr.com/a5jefy - Sync language => http://prntscr.com/a5jeu6 - Find and translate string => http://prntscr.com/a5jfa2 - Click Save
II/ Change Logo:
To change the logo please follow the instructions below: 1. Site Logo: Go to Theme Options / Logo http://prntscr.com/a359oq 2. Custom Logo: Go to page want to change > Edit Page > Meta Option / Page Header http://prntscr.com/a357tb ==> Custom logo http://prntscr.com/a358mz
If you need other assistance, please open ticket on our Support System:http://support.osthemes.biz Thank you very much!
Hi there, I’m gonna need for you guys to get back to me ASAP. I sent an email with the issue on the Rev. Slider several days ago. The Rev. Slider that came with your bundle is not working 100% with this theme. The Shadow feature isn’t showing and under Slider Settings – all of LABELS under General Settings, Layout & Visual, Navigation, etc ARE NOT Showing, they’re blank spaces! I did attached some screenshots on my email so you can see.
I contacted Theme Punch on the Rev. Slider Plugin and they said I should contact the Theme’s Developer on this matter. Let me know please. Thank you.
I’ve identified the cause of the issue stated previously. Your CORTANA Framework Plugin is causing it. Please see my E-mail for more info. Thank you.
Hi khoavo.
Thanks for your response. We will check and response for you soon.
Thank you very much!
See screenshot: http://prnt.sc/akvlt9 Where’s the settings to change the background image or to make it a solid color instead? Thanks!
Hi there,
To change background Imahe from the dropdown menu in the header please follow:
1. Go to xMenu: prntscr.com/aiutco
2. Co to Customize Style: prntscr.com/aiutrs
3. Save changes. Clear browser cache and refresh your site.
Thank you very much!
Hi,
how to place a custom image in “home preloader” ?
Thanks !
Hi there,
The current version of Cortana we do not support custom image for Preloader. However you can custom with less in the following directory: wp-content/themes/cortana/assets/css/less/loading
Thank you very much!
Hi,
I updated last theme version (105) but Download file still not working 
I choose PDF and link a pdf file but nothing works. Can u help me ? I send you acces to CMS by PM
Hi there,
Sorry for late reply. Please create ticket on our Support System and give me your admin acc. We will check for you.
Thank you very much!
Sorry, our support system: https://support.osthemes.biz
Hi thanks I have managed to add the slider using visual composer but it only displays in the “body” section of the page. Please see http://quadscene.co.nz/services/agriculture/
I cannot seem to be able to add it as a banner or slider above the page
Thanks
Hi there,
Thanks for your purchase and sorry for late reply. Please create ticket on our Support System and give me your admin acc. We will check for you.
Thank you very much!
Hi there for some reason I cannot lodge a ticket the page will not load
Is there a way to remove gallery from the services pages?
