47 comments found.
Hello, I bought youp theme and I am installed theme. I have no one picture on my pages. Can you help me plesae.
I can’t activate some plugins too.
Just provide your site URL and admin access, we will install the demo for you. You can send details here : https://themeforest.net/user/jthemes/
WPBakery Visual Composer breaks the website once it is installed and activated
The support fixed my issues in just a couple of hours after I contacted them. Great Job Guys
Thank you so much for your nice comments, Please rate us here https://themeforest.net/downloads
Hello, I want to buy the theme. Is it compatible with the current WordPress version? And what about PHP 8 version? Thanks
Yes, It’s compatible with current Wordpress and PHP 8
Hi i am interested in this theme however the preview button shows an error – cant connect to database. Could this be fixed so i can view the full template. thanks
Please check it again
It was a server issue. Thank you for your message on this 
I am deeply upset. I bought a landing page theme and a wordpress theme and both did not work at all. I would love to get my money back.
May I know what exactly is not working, Please send your site admin panel and FTP server details on jakjim@gmail.com and we will try to assist you as much as possible
Best Regards, jim
When i create second and third “Services” section, the slide effect does not work.
Please help, thanks.
Our theme support only one services section in a page because its using a js code and thats why it will work on single tab not on multiple same tabs.
Presales notify: I checked your demo page with my Samsung s7 Edge’s default browser. It has a problem when click sub-menu jump to head position. Please check & fix it and email me. Thx.
Can you please send me screenshot for it because we can not see any issue at our end
Also please send us admin and ftp access too
Hello Jthemes, Is there a way to change the “High Light” section background image? Looked thru all of the documentation and I can’t seem to find anything except how to set it up. Thanks in advance.
What is Highlight section? Please send me screenshot so I can answer you
Sent.
I got nothing on my email
I sent another email. There is no way to include an attachment. The website is Lily8massage.com I am looking to change the background image on the section that says “Walk-in Welcome”.
Please check your email
HI. Please help to support
1. how can i change background image of “High light” or ” Special Offer ? 2. WHen i create any item such as Highligt, Seperator, Gallery page , they does not appear in full width as demo. Please have a look at link as below. Please advise how to fix.
my site: http://nangnguc.thammydaiviet.com/ THanks
Issues resolved already
How do I take off the beauty spa logo to put my own?
Please open header.php file and find
<!- START LOGO ->
......
<!- END LOGO ->
and replace with the below code
<!-- START LOGO -->
<div class="container">
<div class="row">
<!-- ======= Logo Here ======= -->
<a class="logo wow fadeInDown" data-wow-iteration="1" href="<?php echo esc_url( home_url( '/' ) ); ?>" title="Beautyspa">
<img class="img-responsive" src="<?php echo esc_url(AfterSetupTheme::bautySpa_return_thme_option('logo','url'));?>" alt="Beautyspa" />
</a>
</div><!-- end row -->
</div><!-- end container -->
<!-- END LOGO -->
Once this is done, Please check again and let me know if it works for you.
Thanks Regards, jim
Hi, congratulations: your theme looks great, but before I buy it I have a couple of questions: 1) is it possible to have a slide less higher then this? I mean, just 300-400 px; 2) is it possible put a form in the slides? Thanks & Regards, M
Hi,
For the first point, we can help you to reduce the height.
2. Currently we don’t have form in slides but we can do exclusively for you at a small additional cost. Let me know if this works
Thanks & Regards, jim
Hi Jim, thank you for the answers: how much small the additional cost for the form in the slide? Thanks & Regards, M
It will cost you $35 extra and that form will send information to your email id and we will use contact form 7 plugin for it
OK Jim, where could I write you privately to understand the way to do it and further informations I need, please?
Hi,
You will find a form on bottom right to contact us
http://themeforest.net/user/jthemes/or email us on jakjim@gmail.com
Thanks jim
Hello Jim, I sent you an email. Did you read it?
Yeah and I have replied.
Hi there, I contacted you several days ago to see why my theme is not working properly, I sent a username/password for the site. I have not received a response from you yet. Please help as the gallery is not editable, nor does it work properly…. thank you
Please check my email, As we checked I could not see any issue so please send me screenshot to get a better understanding
Ciao, ho un centro estetico, mi piace molto il tuo tema, prima di acquistare vorrei chiedere se si può velocizzare l’apertura del tema. Vedendo la demo ho paura che il caricamento sia troppo lento per i visitatori. Mi piacerebbe molto acquistare il vostro template.
Hi,
Can you please write in english
Thanks & Regards, Jim
Ciao, ho un centro estetico, mi piace molto il tuo tema, prima di acquistare vorrei chiedere se si può velocizzare l’apertura del tema. Vedendo la demo ho paura che il caricamento sia troppo lento per i visitatori. Mi piacerebbe molto acquistare il vostro template.
Please write in english so we can answer you
Hi there, I am trying to import the sample data as shown in the documentation page, but cannot find it in any of the zip files. Can you please help?
Pleaee send me your admin details and I will check it for you
Hello there, I wonder if you can support with the language problem. Right now it only support English, I wonder If you can add Vietnamese . and also the language switching function. The theme is awesome, it fit perfectly with what im expecting for a spa website. Language is the only problem that I have so far.
Thank you
Hi,
You can use it for multiple language by using wp multisite
We also have WPML compatible so you can use multiple language easily
Compatible, do you mean able to use WPML after I pay for it ?r is WPML embedded within the theme itself already ? Thank you for your support
You have to install wpml plugin and you can use it with our theme
wpml is not embedded in theme, you have to download and install wpml plugin
I set Home as first menu http://nimb.ws/537TYK but not showing in website http://nimb.ws/lfLV9d What’s the matter?
Can you please share your purchase code so we can verify you as a customer
I can’t, because it’s client’s project. Client bought himself and sent me website login to me. Please tell me, it’s not a big deal for you.
Please check client’s name in wp panel http://nimb.ws/lfLV9d I think this name should be in his themeforest account name. Thanks
I’m sorry we can not provide support untill we see purchase code. You can ask your client to provide it.
I got purchase code from my client. Please send me your email address, Client forbid me to use in public. Thanks
Please send it with the contact form on our profile
http://themeforest.net/user/jthemes/I sent message! Please verify and help me. Thanks
Please send me admin panel details too
I sent login in your message, please show me how you do that, so I can understand this themes functionality. If other client wants to build spa site then I could suggest your themes. Otherwise, I can’t suggest this complex themes. Thanks
I have answered all questions. Thr was nothing wrong with our code. I have made it for you in admin and now its showing as per your need
Please check my reply, there is an issue with the slider. In home page, I have my desired slider but in blog there is different slider. Why does this happen?
I have answered you on email
Thank you
How to change/add Team’s social link/URL? I set them: http://nimb.ws/6Zntra but only first link [fb] working and other all link showing/pointed same page URL. What’s fix? Thanks
Can you please send me admin panel access details so our developer can check it for you
Didn’t I verify by purchase code? What do you need more to verify?
Its required to avoid false support request. We have already given you alot of support but we require to verify from client so we know that we are working for the actual client.
Its just a small email from client through our profile and thats it. If you know the client than just ask him. It should take only a few seconds for him
Didn’t I authenticate by purchase code? Are you a robot? Didn’t you see I asking help for the same website?
Are you a robot who can not ask client to just write a confirmation email to us. We really wanted to verify your client with you to make sure we are giving support to right person
Think who is the robot while you can check previous message about confirmation? Why I need to re-authenticate you for the same website?
I got an email from someone who told me to give support but that profile is also not showing him as a purchaser of the theme so you tell me whats going on?
Hello brother, this is the final help, tell me how can unlink the contact form email. Currently, it links up [example: mailto:mail@mail.com ]and open to new window, the and client needs it show as plain text. Thanks
Please see this screenshot http://nimb.ws/QcXP0A
Im not in office and will back tomorrow so I will check into it tomorrrow
Thanks man!
Hi,
You can unlink it from
builder/shortcodes/contact-form.php file
line no 52
Hope this helps
Thanks & Regards, jim
hello,
is there a option to remove “STYLE SWITCHER” in admin panel?
and what is the difference between Parallax mode and the normal mode?
Hi,
Style switcher can be removed from removing code in footer.php. Also in parallaxe, background images/object float differently.
Thanks & Regards, jim
