151 comments found.
?Hello, I bought the Charity template for Wordpress, I tried to install it 3 times but always show me all widgets and templates space with the Visual Composer code. Can you help me to fix this problem? Please!??
Please send details via our support Center. We will check the issue.
Hi. i just put my twitter ID, consumer ID, etc. in the footer 3, and nothing happens in the page. The only tweet that it shows is ”#46 years ago” that is not mine. Please help!
Please send details via our support center.
I am using this theme. It doesn’t seem to be responsive on phones. How can I make the required changes to make it responsive.
The theme is responsive, please send details via our support center.
Q1 > Is it possible to have custom fields in the “Your details” ? It appears after clicking the “Donate” button. I want to add some checkbox and custom field. I found the file” class-charitable-registration-form.php” at charity plugin. I don`t know how to approach.
Q2 > Redirect to registration page if users are not logged on. Just like I wrote above, I want to some custom field at registration page too.
Hi, We used https://wordpress.org/plugins/charitable/ You can hire a developer for adding those issues. Or can send a ticket via our support center. We will try to give direction.
Hi. I just submitted a ticket on your support site for Visual Composer help. Thank you. #799333
You will get reply.
Please help. Ticket #749510
You will get reply shortly.
Hi guys, i want to create a website that lists charitable causes and allow the public to create funding raising pages for those specific causes.
E.g. a cause could be to save the panda’s, a page would be dedicated to saving the panda’s, how it will be done etc.
The public can then create a project towards that cause, like run a marathon etc and have their own goals towards it.
Money raised would be allocated towards that cause and collected in paypal.
Can this theme do that? or can you help point me in the direction?
Hi, Our theme has all the required features except frontend submission. The person needs to contact with you or he should have access. Then he can submit the cause.
Submitted support items with no response. Nice theme but the support is awful and the demo content does not render inside of visual composer. Would not recommend…
Please give your ticket ID
Hello, I’ve submitted a ticket a few weeks ago with no reply ( ticket number #749510). Please help.
Hi, Sorry for the late. You will get reply shortly.
Hi, is it possible to get hold of a PSD template of the theme so I can mock up a preview for a client who is interested in purchasing it for there site? Many thanks in advance
Hi, We will give you PSD if needed. You need to purchase and then need to ask PSD via our support center.
hello i want to suport i was purchased, a number of errors like visual composer not working in frondend editor, mega menu no working, search button ot working..
Please send a support mail via support center. We will help you.
Hello, It appears that the included version of Visual Builder is incompatible with WordPress 4.5. Many of its shortcodes, such as [tpath_feature_box] and [tpath_vc_content_carousel] are simply not working. As this has been a problem for over a week, we are wondering if you are able to address this quickly?
We submitted a ticket already; it is #751814.
Also, your automatic demo import tool isn’t working properly; I had to manually import your included xml, Slider Revolution, widgets and theme options files.
Thanks.
We decided to purchase a Visual Builder license because we are under a very tight deadline but the [tpath_feature_box], [tpath_vc_content_carousel] and any other shortcodes beginning with tpath still do not function, even with Visual Builder udpated. Therefore, the template demo data does not look like the live preview you provided.
We are dead in the water without your assistance. Please help.
You will get reply shortly.
How can i delete the heart icon on the campaings gallery?
Please send details via our support center. We will give you direction.
Mobile is not working right on my client’s site. He bought the theme and can’t figure out why it’s wrong. Can you help? LINK: http://www.tiedtosolutions.org/
Please send us a support ticket via our support center.
Hi. Is it any way to add a custom icon on the “become a volunteer” page instead of the flat icons, line icons and font awsome gallery?
Thanks.
Please send details via our support center. We will help you.
Hi, I’m having a problem installing the theme with the demo data, I have opened a ticket, but I have not gotten any response as to progress or anything.
My Ticket number is: #743888
You will get reply shortly.
Hello, with the latest WP release it is causing issues with Visual Composer (I have a few other sites that I have already updated). When you will you update this theme with the latest VC 4.11.2.1?
Please send us a support ticket. We will give you updated plugin
I emailed you. Looking to get that plugin so I can get things working again. Thanks
hi I have just purchased this theme and trying to get it to look like the demo but its failing miserably , pleas can you advise how can we get it to look exactly like demo
Please send your site details via our support center. We will help you.
I am still awaiting resolution on the Revolution Slider/product key issue, but i also need help with why the custom CSS isnt working.
Specifically, I am tryin to change the color of the header background, the footer/copyright text and some other simple CSS changes that should work with CSS class edits in the General Settings tab of the Theme Options; however, none of the custom CSS eits will apply. I even made some changes to font using the Styling tab of Theme Options, and those wont work either. So I am stumped. Why arent simple theme customization working?
For the record, I’m a professional web designer/developer, and have been for 15 years so I’m well familiar with HTML/CSS. This theme is buggy.
Plz help.
Please give your ticket ID if you already have. If you have not yet send us ticket, Please send it via our support center. We will help you.
I just purchased theme here and tried to register the revolution slider and am getting a “product code is invalid” error message although I’ve never used thsi theme anywhere else. Also, I tried to submit a ticket through your support center and was also told that the product key was invalid. there are no typos. I am copying directly from the text file. i’ve also tried the PDF. I cant even reset the code using API. I am very upset. Please help.
Hi, Please submit the ticket without purchase code.
The support system will not allow me to. Your site states: “We can only provide support via our ticket system if you provide a valid Purchase Code for the product you selected above (how to find the purchase code).”
Just ignore the notice and submit it