165 comments found.
Hi edge, I want to include a featured picture on the blog, but I donot want to appear the bigger before the title .. can I configure this? Thanks
Hello,
If you mean to remove featured image from single post pages, yes, that can be done with some css. Submit a ticket to https://edge.ticksy.com , with a link to your site, and our support will write you the css for this.
Edge
Hello edge I have a problem with the carrousel module on my Home Page In Desktop appears correct, but in mobile version you can see 400 pixels of white Boton If you see the code the problem in this line:
@media only screen and (max-width: 480px) .edgtf-section.edgtf-parallax-section-holder { height: auto! important; min-height: 400px; }
If you turn off “min-height: 400px;” option the module will adapt to the mobile version
What I can do to solve this problem?
Thnaks
Hello,
We need to take a closer look into this, so please, include your site URL and wp-admin credentials and submit a ticket on our support forum at https://edge.ticksy.com/ where some of our agents would assist you.
Edge
Edge, i´ll send you a ticket to https://edge.ticksy.com/ with wp-admin editor user & pass
Thanks 
Thanks for following up on this.
I have a problem with the ¨ at the backend I write: “§ 10Mängelansprüche” and at the frontend I see this “§10 Mängelansprü che” http://fobix-bilderwerkstatt.de/agbs What can I do to improve it?
Hi,
This depends on how the font you chose is rendered on different browsers. So, you can try another font that fits your needs.
Edge
Hi Edge,
When do you reply on ticksy? Looks like you are more active on this comment section than on ticksy.. 
Ticket ID #777511
Regards!
Hi,
Your ticket has been answered, please check the ticksy
Edge
Thank you for the answer I provided user and pass 4 days ago, can you please give a look?
Thank you in advance.
Hi again,
Check ticksy please and reply back to them, so they can continue work on it.
Edge
Hi, I replied immediately because the website is more broken than fixed right now
Hi again,
Support team has answered to your ticket again, they’ve updated the theme for you. Try disabling third-party plugins you use on your site like they advised, and reply back to them if the issue is still on (should be resolved then).
Edge
Hi, I am keen to purchase your theme ‘Oxides’ and would like to use the ‘Office Home’ template, however there are a few things I’d like to know first:
1. Is it possible to display the latest portfolio projects on the homepage like you have done with the blog posts in the demo site?
2. Do the images in the image slider at the top of the home page come from portfolio projects or blog posts or a mixture of the two?
3. Is it possible to make the images in the image slider link to a specific project or blog post when you click on them?
4. Can you have more than three images in the slider?
5. On the homepage, is it possible to show some of the latest products from the shop?
I’d be really grateful if you could answer these as I’m looking forward to trying out the theme. Many thanks!
HI,
Glad to hear that you want to use this theme!
1) Yes, this will be possible. You will need to use our theme element Portfolio List which has few different layouts, which you can also see on our Demo site.
2) These images were added manually from Media library, so you can set there whatever images you want to be shown.
3) This is not possible with this element, but you can use Rev Slider to get this behavior you mentioned, cause this plugin comes with our theme and provides these options.
4) Yes, you can have as many images as you want.
5) Yes, this is also possible. You will need to add Recent Products element to your homepage.
You are welcome!
Edge
Thanks for your swift response- that is really helpful. Good to know these things are all possible.
You are welcome!
Hi: I used portfolio like service, but i need to change the url
is possible change www.something.com/comunicacion-digital/ to www.something.com/comunicacion-digital/?
Hi,
If I understand what you would like to accomplish correctly, you can change the portfolio single slug by going to Edge Options > Portfolio, and inputting the slug you would like to use in the Portfolio Single Slug field. This will change the default slug (“portfolio-item”) to the slug you would like to use.
If you would like to change the slug of a portfolio single item, you can do that by going to edit that item, and editing the url here: http://screencast.com/t/msQLk6x5fVRr
Edge
Hi!
We just purchased this theme. Loving it so far! Really smooth setup, so we really appreciate that.
We would like to use the included slider “New Slider” as the base for our slider because we love all the styling and settings, however we would like to shorten the height up a bit. We have shortened the grid, however the height doesn’t respond, so there seems to be a forced height somewhere else in the slider? We have been digging through the main settings as well as the individual slide settings and can’t seem to find where the forced height is coming from. Would you be able to direct us to where we can remove that so we can shorten the slider up?
Thank you so much!
Hi!
Adding these two css adjustments seems to get this done for us, but we wanted to check if we handled this properly?
rev_slider_5_1_wrapper {
max-height: 650px!important; }
.edgtf-slider-inner { max-height: 650px!important; }
Thank you!
oops sorry! forget to add the code properly in the comment 
Here is the correct css we used:
#rev_slider_5_1_wrapper {
max-height: 650px!important;
}
.edgtf-slider-inner {
max-height: 650px!important;
}
Hi,
Could you please submit a ticket to our support forum at https://edge.ticksy.com/ with a link to your site and temp wp-admin access so our support team can take a closer look and see what they can do to help.
Edge
Hi!
Ok, we have submitted our ticket to support. Thank you so much!
You’re welcome.
Edge
Hi!
We submitted a private ticket 3 days ago. We have not received a response, and we cannot locate the ticket in our ticksy profile. Can you please provide an update on our ticket?
Thank you!
Hi again
We tried to locate your ticket with this username but without success. May I ask you to try to submit another ticket on our support forum https://edge.ticksy.com/ and some of our agents would answer you there. Thank youEdge
Hi,
Ok, we just submitted our private ticket again. It is Private Ticket #781917 for the Oxides theme and the subject is “Slider Height”.
We’re posting the question here as well in case the ticket disappears again :\
?Hi!
We just purchased this theme. Loving it so far! We would like to use the included slider “New Slider” as the base for our slider because we love all the styling and settings, however we would like to shorten the height up a bit. We shortened the Revolution Slider grid, however the height doesn’t respond as Revolution Sliders usually do, so there seems to be a forced height somewhere else assigned to the slider. We have been searched through the main slider settings as well as the individual slide settings and couldn’t seem to find where the forced height is coming from.
We then added this css to our child theme, and it seems to achieve what we want with the height:
rev_slider_5_1_wrapper {
max-height: 650px!important; }
.edgtf-slider-inner { max-height: 650px!important; } ?We just wanted to wanted to make sure that handled this properly or if there was a different way we should go about shortening the height of this slider?
Thank you so much!
Sorry again – here is the proper code we meant to include:
#rev_slider_5_1_wrapper {
max-height: 650px!important;
}
.edgtf-slider-inner {
max-height: 650px!important;
}
Hello,
Your ticket has been handled by our support agent. Please, check response on ticksy.
Edge
PERFECT! Thank you SO much!!
You’re welcome
Hi,
This message appear in my portafolio “Sorry, no posts matched your criteria”. What does it mean?. I can’t see the images.
Viviei
Hello,
Please check the portfolio list element settings , maybe you have set category slug which doesn’t exist or has no items in that category?
If the problem is still on, submit a private ticket to https://edge.ticksy.com with a link to your site and WP admin access, so we can inspect this.
Edge
Hi Edge Themes,
Maybe you mean: ‘fashion-slider’ or ‘simple-slider’ I always got error like that when i import the slider… Why?
Anyway i like your themes, Waiting your feedback,
Thank you
Hello,
Did you import demo revolution sliders? Because those aren’t imported automatically with demo import. In your WP admin, you should go to Slider Revolution -> Import Slider and you need to navigate to xml export/revslider folder within your theme folder (check the theme package you downloaded from themeforest once you purchased the theme) and upload the sliders you want.
If you have problems with that, submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access, and we will help with demo sliders import.
Edge
Ok its working, many thanks ..
Abbie
You’re welcome. Glad we could help.
Edge
I have problem with Logo Header Mobile. The menu flap the logo, what can i do. My logo is 374×75? Thanks
Hello,
Important to know is that you should upload twice bigger original logo image in Edge Options -> Logo, than what you want it to be displayed on site, because of the compatibility with retina displays.
So, for example, if you upload logo that’s 160×80px originally, it will be shown as 80×40px on site.
Also, maximal height is restricted by Header height that you can set in Edge Options -> Header (for initial and sticky header).
Edge
Hi! I’ve missed the last 2 updates, could you help me with this? my website is not working fine..how to install updates by wordpress? thanks!
I have just a little CSS customization for header (logo area)..thanks again
Hi,
We are sending you instructions for updating theme and required plugins.
Here are the instructions for theme update http://oxides.edge-themes.com/oxides-documentation/#!/getting_started_updating_oxides
After updating the theme, you can update Visual Composer, just go to Plugins -> deactivate and delete it, and you’ll get a notification to install it since it’s required plugin, so just click on it and install/activate it. You will get the latest included version that way. Make sure you have main Oxides theme activated while performing this updated (not child theme if you’re using it)
Also, you will need to clear browser cache after this.
Edge
Which contents folders I have to replace? is it possible to do it automatically by wordpress or is it mandatory by ftp? thanks
When you connect to your server via FTP client, navigate to wp-content/themes/oxides, and replace the content of that folder with the content of new, extracted oxides folder, you downloaded from themeforest.
For auto update from WP admin, you need to configure and use Envato Toolkit plugin, there’s no other option for auto update.
Edge
Hello. I see that you have your logo-wrapper at 37px tall with a max height of the container at 88px. My concern is that my client’s logo needs to be taller (approx 80px) since there is a slogan below business name, and I wanted to ensure that your theme’s nav/menu area will expand vertically without display issues (or reduction of necessary margin/padding), especially in mobile. Please advise. Thanks.
Hi,
The logos displayed on your site are limited in size by header height. To make your logos retina ready, upload ones that are twice as high as the header. This principle applies to all logos you upload.
So, you can control it going to Edge Options -> Header -> Header Height. And when it comes to mobile devices, you will need to navigate to Edge Options -> Header -> Mobile Header http://screencast.com/t/msWfzrO5
Edge
Nice that you have provided for height in Edge options (which I trust is the same for your Oxides theme). Will be purchasing soon, thanks.
Glad to hear that!
You are welcome!
Hello I get this error ? Uncaught TypeError: $template.get is not a function?? composer-view.js?ver=4.8.1:165
Hello,
Please submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access information?
Before that, just make sure you’ve updated the Oxides theme to the latest 1.2.1 version, and update Visual Composer after it to 4.11.2.1 that’s included in latest theme update.
Edge
Hallo Edge Themes,
- I have a problem, i want to activate the slider revolution however my purchase code is invalid
- Are you have step by step or documentation about the installation?
Abbie -
Hello,
1. We bought extended licence for the included plugins. We will provide updates of the plugin with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation.
You can ignore the messages for further activation you’ve got in your admin area.
2. Please read the intro chapter of our theme’s documentation, you can find the information on how to install the theme , and import our demo content http://oxides.edge-themes.com/oxides-documentation/#!/getting_started
Edge
the visual composer is not included!!! Don’t buy this theme the support is the worst!!
Hello,
Visual Composer is included into all of our themes, including Oxides of course. Latest theme update we released two weeks ago – includes latest version of Visual Composer 4.11.2.1
Please tell us the ID of your ticket you submitted to our support team so we can check this?
Edge
Hi,
They don’t respond quickly, they´re delayed a week…. I need the support, I cant edit the template, the visual composer is included, but I have to activate it and that cost extra money…
Viviana
Hi again,
We always try to reply all the tickets as fast as possible, due to large number of tasks it can take up longer sometimes, apologies for that.
Our support will process your ticket now, hope they will now help to get all the issues sorted out.
Edge
Hello,
I have a 3 column portfolio page set to show 9 portfolio images with a show more button, however the show more button doesn’t work, when it’s clicked on it, it just disappears as it does in your demo.
Also, once all of the categories have been clicked in the menu, on the 7th click they no longer react. This happens on your demo page also.
http://oxides.edge-themes.com/portfolio/3-columns-full-width-2/Thanks
Hello,
Please submit a ticket to https://edge.ticksy.com , wtih a link to your site, and our support team will inspect this. We just checked our demo, and it did not break after 7th click on filters on the pasted url.
Edge
hello, the Visual Composer is not working. we have the final wp version and your theme, can you help?
Hello,
Make sure please that you have Oxides 1.2.1 version, and Visual Composer 4.11.2.1 version, that’s included.
If yes, please clear your browser cache, and check this again.
if the problem is still on, submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access , and our support agents will check this and help you.
Edge
Hi,
i’m having issues having the import feature to work. basically i wanted to import demo data but the progress bar will not complete. have tried numerous times and would stop at different point, some at 40% and 80%. all these while having to wait for at least an hour.
tested this both on a local install and via hosting. both either with fresh wordpress install and with existing website data.
hw to workaround with this issue?
Hello,
Most of the time when demo import process is stuck, it’s related to low server resources.
But to be sure, please submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access, and we will assist you to get the demo properly imported.
Edge
the import somehow was able to complete not after having to resubmit the import form for about 3 times, both on my local wp install and on hosting. continuing the import process from the previous run. dont know if this is how it should be done, but it worked anyways.
though i’m trying to have it work on a wp site with existing contents, and seems to be taking much longer compared to a fresh wp install. 10% for about half an hour passed.
Hi again,
It should not take that long, couple of minutes approximately. Please contact our support team so they can check this and help you with demo importing.
Edge
Hiii goood day!! How are u??
I have a little question… how can i add a video in a single portafolio?
I read the documentation, and looks something like this: “Video Lightbox” but i don’t find this option in Portfolio, http://prntscr.com/ax73m9 i try but appear this: http://prntscr.com/ax73zz
Thanks very much!! Greetings!
Have a nice day =D
Hello,
You should add Video by going to your WP admin -> Portfolio -> Single portfolio item, and under Edge Portfolio Images/Videos (single upload) embed your video http://screencast.com/t/3ZF1KVNtQ
If you still have issues adding it this way, submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access, and our support will help more.
Edge
Thanks! Y need your support because i have the same answer, thank you! I will submit a ticket right now.
No problem, thanks for following up on this.
Helloooo Good Day, i sent 4 support tickets in the last week, i am still waiting for your answer, dont forget me please, greetings and hugs.
Hello,
Please tell us the IDs of your tickets so we can inform our support? Thanks
Edge
Hi.
I have recently set up your theme and installed the plugins that come with it but i am not sure how to active certain ones like rev slider and visual composer, are these not included and must be paid for separately?
Thanks,
Hello,
No need to pay anything additionally.
We bought extended licence for the included plugins. We will provide updates of the plugin with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme. Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation.
You can ignore the messages for further activation you’ve got in your admin area.
Edge
Hi, Thanks for your reply.
That’s what I thought, And what I meant was after installing the theme and plugins there showing as if they are trials or something, asking for the activation code. Other then just installing them is there something else I need to do to activate the license?
Thanks.
Hello,
No need for anything else. You just need to install/activate them like any other plugin, and that’s it, you can start using them
Yes, that notice will remain there, but like we explained – your plugins are legal and we used extended licence to include them in our themes.
Edge
