310 comments found.
Hi,
1) Each time WP release update I can’t get easily update your theme! I even you new update and still when I try to install the update it direct me to the blank page. I don’t have this issue with other themes.
2) I’m not getting notification when you release update even though I ticked to be notified on Envato.
Hi.,
Thank you for contacting us.
1) We will check into the auto update of the theme using the envato plugin. Until then please follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Now go to Dashboard > Appearance > Install Plugins. If you check the “Update Available” link in that section, you can see the plugins which all needs to be updated. Just click the update button of each plugin to update it to latest version.
2) Please contact the envato support team regarding the mail issue, since th envato team is the one who sends you emails for theme updates.
Regards., DesignThemes Support.
HI,
I followed all your instruction but I’m still not able to update WP to version 4.6. Still directed me to blank page!!
Hi.,
You need to update the wordpress or our theme to the latest version?
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, can update it.
Regards., DesignThemes Support.
Site credentials sent!
Hi.,
Kindly., Updated wordpress version 4.6.please check it
I feel really stupid but I cannot edit the pages on my site. The “Add Any Content Here” box will not allow me to type in it and I do not see any other “text” box. Is there a setting somewhere that controls the Page Builder features?
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
When editing pages using Multi Host Page Builder i can not view the contents, it is all blank. How would i be able to see the contents so i could edit them?
Hi.,
Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Now go to Dashboard > Appearance > Install Plugins. If you check the “Update Available” link in that section, you can see the plugins which all needs to be updated. Just click the update button of each plugin to update it to latest version.
Regards., DesignThemes Support.
I have problem with template, i dont know why but dropdown in menu is not working, i dont have totop button anymore, i didnt even logged in wp-admin and i got these errors.
Hi.,
Please update our theme with latest version 1.5.3 and check the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard > Appearance > Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Hello, i did all that you wrote, and it didnt fix my problems
After update, i cant edit my page contents, only white space showing
Hi.,
1) Please try disabling the external plugins, other than the theme recommended plugins and check the issue.
2) The issue has been resolved. Please have a look.
Regards., DesignThemes Support.
I have disabled all plugins except multhost is provided. I cant edit my page contents, only gets blank screen
Hi.,
Your menu dropdowns are not working fine. Also we checked your home page and about us page and we can edit the contents without any issues. Please have a look.
Regards., DesignThemes Support.
I still get blank on page edit
Hi.,
Send us the page link which you cannot edit.
Regards., DesignThemes Support.
Hi.,
Please create this page once again and the issue will not arise again.
Regards., DesignThemes Support.
Hello, my website is just Arabic Language RTL so how can I change all theme to be RTL only i mean everything
Hi.,
Just change the language to any RTL language in Dashboard > Settings in the backend and have a look.
Regards., DesignThemes Support.
It doesnt work. I do it but the same even the logo is still in the same as LTR
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login details) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
hi i download you theme 10 times but still show 1.5.2 in style.css! but i see you add changelog for 1.5.3
i have disable select your style part from the panel but it is still available why? and when im login on wp panel “select your style” Disappears, and when log out from wp panel still show
Hi.,
1) It seems that we have missed to change the stylesheet version number, but the theme that you have downloaded it latest version. You can continue with that itself. We will update it in our next version.
2) You can disable it from Dashboard > KidsLife > General > Others > Disable Style Picker > Yes > Save All. Please have a look.
Regards., DesignThemes Support.
2) yes i disbale it from dashboard,in LTR LOOKS Good! but in RTL still show! please check it yourself in rtl version and you CAN see this style picker Still show! thanks
Hi.,
Just copy and paste the code under the buddha panel > Integration > General > Custom CSS
.rtl .dt-style-picker-wrapper { display: none; }
And finally click Save all then have a look.
Regards., DesignThemes Support.
I have a problem with the page builder, I need to upload a video so you can help me fixe it, but in your support page there is not a place to ask for support or place a request.
Hi.,
1) You can upload the video from the media section and use the url in the pages section. Else you can directly use the youtube or vimeo video links in the pages.
2) For posting the support tickets in our forum, just login and select your theme from this link http://wedesignthemes.com/support/forums/ and go to the bottom of the page to create support tickets.
Regards., DesignThemes Support.
Can’t get any support, there isn’t any create support tickets in your site, I need help urgent
Hi.,
For posting the support tickets in our forum, just login and select your theme from this link http://wedesignthemes.com/support/forums/ and go to the bottom of the page to create support tickets.
Regards., DesignThemes Support.
Hello, after updating wordpress to 4.5.3 the editor in your theme is not working anymore i cannot write anything.
please help, thanks in advance.
regards, ibrahim
Hi.,
Please comment the php code as shown in the screenshot and then check the page builder issue.
http://prntscr.com/aronneRegards., DesignThemes Support.
HI there did what you asked me, the wysiwyg is still not working properly.
I can write text, but the buttons are not avalable. The text tab is writeable but the visual part not. But on both parts all the buttons are missing.
waiting for reply, thank you very much.
nevermind my last post fixed it, thanks for the help
Hi.,
Glad that you have fixed the issue.
If you found any difficulties, please feel free to contact us. We are always ready to help you.
Regards., DesignThemes Support.
When clicking through to view the cart there is just a blank page, please could you advise on when this will be updated to work correctly. Nick
Hi.,
The slider has been installed. Please have a look. Please change it with your own images. We cannot give you the exact time frame of the next version. We will update and let you know.
Regards., DesignThemes Support.
Hi, The WHMCS order form does not work. Please could you update this. Nick
Hi.,
The WHMCS software update is a big task and it cannot be done at once. It will take some time to update. It will take about 1 week to update the theme will latest version.
Regards., DesignThemes Support.
Thank you, Please could you let me know as soon as this is done? Nick
Hi.,
OK, We will let you know once this is done.
Regards., DesignThemes Support.
HI, Has the WHMCS theme been updated yet? Nick
Hi.,
We are having some issues with the WHMCS software and we are still working with their support team. Will let you know once this is updated.
Regards., DesignThemes Support.
Hi,
I am having some issues with the theme to make the slider appear as it appears on the Hope page three demo.
Please could you provide detailed instructions on how to enable these navigation items for this slider.
Nick
Hi.,
Hope you’ve got the “dummy-flat-revslider.zip” file along with your downloaded theme package. So you can get it once by importing that sample slider demo data simply.
Currently, you can use those navigations only on “Auto Responsive” mode of the Revolution Slider layouts.
However, we’ll get back to you all with the update ASAP, and help you get those navigations on any other Revolution slider modes (likewise Custom, Fixed and Fullscreen layouts) as well.
And we’ve used the navigation text and icons from theme’s default stylesheet now. So you can change those things simply from your “style.css” file (at Line.No: 1131 approx) itself.
Regards., DesignThemes Support.
Hi,
I have auto responsive turned on and I am using the dummy-flat-revslider file..
Would you please send me a screenshot of how you have setup the navigation in the demo.
Nick
Hi.,
Hope that the following screenshots will help you get a better understanding on it..
First, please have a look into the below links, to check your Revolution Slider settings page,
http://prntscr.com/bt4ktj http://prntscr.com/bt4l3oThen, move into your main stylesheet and make sure you have the corresponding CSS as shown here,
http://prntscr.com/bt4nv2Regards., DesignThemes Support.
THank you for your response.
These are exactly the settings I have and yet I am unable to get to this work 
Bit of a shame seeing as everything else is perfect.
Hi!.,
Kindly, mail us your site credentials (WordPress admin login & FTP access login detailss) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
sent
Hi.,
Let us know your domain name and FTP login details as well.
Regards., DesignThemes Support.
sent
Hi , any luck?
Hi.,
It seems that revolution slider has updated some codes in it latest version and so the problem has occurred. This type of slider will work with revolution slider 4.6.3. Can we update that version of revolution slider and make the navigation to work?
Regards., DesignThemes Support.
Sure
Hi.,
Let us know your FTP login details as well, so that we can upload the revolution slider plugin version of 4.6.5. Using the admin details we cannot do it.
Regards., DesignThemes Support.
Hi.,
Let us know your FTP login details as well, so that we can upload the revolution slider plugin version of 4.6.5. Using the admin details we cannot do it.
Regards., DesignThemes Support.
FTP details sent
Hi.,
The FTP details that you sent did not work. Please send the correct details.
Regards., DesignThemes Support.
Sent again
Hi.,
The slider has been installed. Please have a look. Please change it with your own images.
Regards., DesignThemes Support.
Is your product supports :
1- multi-language-support
2- Right-to-Left Language Support
3- Is Theme WHMCS updated? Is the latest version of WHMCS
Hi.,
Thank you for contacting us.
1) Yes our theme support multi-language.
2) Yes our theme supports RTL
3) We have not updated our theme to latest WHMCS software. We will update it in our future versions.
Regards., DesignThemes Support.
I purchased extra support for this theme and cannot access support. I created an account and this theme cannot be found in the system. Help??
Hi.,
Let us know your exact issue along with your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
Hello, i newly buy your template but i have some probleme with Page Builder. For example : when i click Pricing Table Settings for editing, Page Builder give me blank content or there 4 pricing Table. So how i can solve it ?
Hi.,
Kindly, send us the page link where you have the issue, along with your WordPress and FTP Login Credentials through the right bottom form located @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi rsriram,
I develop in my local machine and not in my host website.
It’s possible to verify in another way ?
The “Core Design Features Themes Plugin” plugin is not working properly. Not allow me to edit the “post” in wordpress 4.5 with php7
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
The Theme is not at all compatible with the new wordpress 4.5.2. the WISYWIG editor is going nuts and doesn’t save anything
Hi.,
Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard > Appearance > Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
Can you send this image http://wedesignthemes.com/themes/dt-multihost/wp-content/uploads/2015/05/banner.jpg in PSD or create for us like this just to be transparent https://www.duo.rs/wp-content/uploads/2016/04/biznis-paket-2.jpg ? Our e-mail: info@duo.rs
Hi.,
Please get back to us after 2 days. So that we will send you the PSD files.
Regards., DesignThemes Support.
OK. Thank you
Hello, can you send image ?
Hi.,
We are trying the retrieve the PSD file from our older hard disk. It is taking some time. We will send you by Monday.
Regards., DesignThemes Support.
Ok no problem
Hi.,
Thank you.
Regards., DesignThemes Support.
Hi,
1) is this theme compatible with Visual Composer? In need to use with WHMpress plugin shortcodes.
2) Would you consider to make your theme compatible with WHMpress plugin? WHMpress plugin has great features and it is good value since it is One-off cost unlikely your chosen WHMCS Bridge integration. I need WHMCS Bridge Pro features to work with your theme which is expensive ongoing cost. If you make compatible with WHMpress plugin you will certain increase the sale of this theme.
Hi.,
1) Sorry we have not tested our theme with any third party plugins other than the plugins listed in the themeforest page. So we cannot guarantee for that plugin to work with our theme.
2) Sorry we have no idea about updating this theme to make it compatible with WHMpress plugin.
Regards., DesignThemes Support.
Dear Author when we made changes in content module through admin,changes are showing in website but content are not showing in backend like when i am editing/creating my page using any of your Multihost page builder module(like Add Any Content Here Module),the content is not showing in backend after updating the page.whatever page i open and a content within it i can’t see it but its actually there. Module is not working properly.
Any Suggestions??
Hi.,
Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.
i) Download the theme from themeforest page.
ii) If you have made any custom changes in the code, please take a backup of it.
iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.
iv) Go to wp-content/plugins/ through FTP.
v) Remove the folder designthemes-core-features/ from wp-content/plugins/
vi) Then Login to Dashboard > Appearance > Install Plugins. Install the Designthemes Core Features plugin. That’s it. Now you are updated to the latest version.
Regards., DesignThemes Support.
ok….Thank You…!
i have updated as per your instructions but issue is still same
Hi!.,
Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Regards., DesignThemes Support.
i have sent please have a look
Hi.,
We are getting database error “Error establishing a database connection” while loading your site. Please check this issue with your hosting team and get back to us.
Regards., DesignThemes Support.
hi,
the tabs-horizontal module is not working on my page correctly when i’m adding a DT short code for columns then its not working…
Any Idea..?
Hi.,
1) We checked the page builder contents and it is showing fine in the backend. Please check this screenshot http://prntscr.com/b0x193
2) The tabs shortcode is working fine. We created a test page and it is working fine http://yourdomain.com/test-tabs-page/
Regards., DesignThemes Support.
hi, in the add content here module when we use short code for dividing a column thats not working…..please Suggest?
hi, in the add content here module when we use short code for dividing a column thats not working…..please Suggest?
Hi.,
Kindly, Send us the page link where you have the issue.
Regards., DesignThemes Support.
this issue is on all pages
your entire theme is crap..
shall ask for refund
Hi.,
We checked your site in the test page http://hostcot.com/test-tabs-page/ for column shortcode and it is working fine. Please check the above link pasted.
Regards., DesignThemes Support.
any Idea?????
Hi.,
It seems that you have not clicked the columns link. Check the screenshot for the section you need to click http://prntscr.com/b29akr Also check this video for creating the columns http://www.screencast.com/t/2F89gZFQLV
Regards., DesignThemes Support.
Ok.. thank you
Hello, after i send you my ftp details and you updated my site for mobile stycky is disabled. I cant get working when edit pages pricing menu i get blank. Can you help me?
Hi.,
The issue has been resolved. Please have a look.
Regards., DesignThemes Support.
OK. i see. thank you
Hi.,
Thank you.
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end 
Regards., DesignThemes Support.
In footer menu i have only 3 columns, how can i get 4?
ok i see. thank you
Hi.,
Thank you.
Let us know, if you find any issues in future.
Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!
Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end
Hello, how to change page loader image?
1) If you want to have a custom icon image on your theme preloader as we used in our html version, just get into the "header.php" file on your theme directory. 2) So you can find the following lines of code thereby. <div id="loader-wrapper" style=""> <div id="preloader"> <div id="ico-loaders"> <div id="ico_loader1" class="flat_ico_shape" /> <div id="ico_loader2" class="flat_ico_shape" /> <div id="ico_loader3" class="flat_ico_shape" /> <div id="ico_loader4" class="flat_ico_shape" /> </div> </div> </div> 3) And you just have to replace with the following lines itself. <div id="loader-wrapper" style=""> <div class="loader"> <!-- the component --> <div class="pre-loader" /> </div> </div> 4) Now you can turn up your heads into the CSS folder, to replace the "pace-theme-loading-bar.css" file with the new one attached here. https://www.dropbox.com/s/0w6cf6oli7e84qo/pace-theme-loading-bar.css?dl=0 5) Once if you've replaced the above CSS file, you can then change the image simply, by adding your own with the name of "loader-ico-logo" into the same "images" directory thereby.
