696 comments found.
In Showcase Products I only see 10 products. How can I see all
Hi
Did you import all demo content? If so please post your question on our forum and add a url to your page and the code used.
Did you enable pagination in the product element?
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Do you only have access to the latest version if you are paying for support? My installed version is 1.8 and doesn’t show updates available on the themes page but on the product page it shows 1.9.2 is the latest version.
Hello,
There is no update notification system embedded to the theme, we just send emails when there is an update available. So, you all need to go to your Accounts -> Downloads page and re-download the theme for the updated version. Also, you may want to consider this plugin that allows you to update themes via WP admin panel with your purchase code. https://github.com/envato/envato-wordpress-toolkit
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
does the product enquiry form support automatically putting the product name in the message/subject of the mail so the owner knows what the order enquiry is about? if yes, how exactly?
Hello,
You can use Contact Form 7 plugin https://wordpress.org/plugins/contact-form-7/ instead the built-in contact form, theme does support the plugin.
Use special mail tags of the CF7 plugin, inside your “Message Body” http://contactform7.com/special-mail-tags/ you can use [_url] and [_post_url]
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi, thank you, that seems to be what I want. Can I automatically include this form in every new product page? (so a default value for one of the freetabs) How would I do that?
Hi,
Unfortunately, we don’t have an easy solution for now that but will provide a solution for these kind cases with one of the future updates.
Hi,
What would be the harder solution? I can work with advanced custom fields, but I have no idea if I can import those custom fields there. Or can I add it somewhere in the php files?
Thanks
Hi Again,
The long way is really long so what i can do is; we’d provide you some files from the next version and a function that lets you change any tab content for all products at once. Please register our support forums after you purchase the theme and start new thread by referring this subject. Thanks
Hi, I can´t find the social networks icons. In products showcase are all icons I want to quit it. How can do it? I look for icons in config.php files but I dont find there it . Can you help me, please? Thanks, I hope your answer.
Hi
The answer to this you can find in our forum
http://support-rt.com/forums/topic/globally-turn-off-social-share-buttons/ http://support-rt.com/forums/topic/tutorial-disable-social-share-buttons-from-posts-and-products/You can get access to our forum with the theme purchase code.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hi,
I created some sections on one of the landing pages, where I added buttons. Can I add an action on click that will open a popup with a Java Script form from provided by mailing system provider. Is there any build in option for that and if so, which one? Thank you in advance
Hi,
I am sorry, but it is not available by the developers design. I will bring this thread to the developers attention and if he decides to implement the suggestion you will see in one of the next updates.
However if you see no further information on this here or in a future update release overview of what has been added. adjusted or fixed, then he has decided against.
Maybe there is a addon for the visual composer by a plugin which can do so.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hi, in your theme, my headings are cut off on mobile. I don’t use the page heading but the Heading Element in VC.
Hi
You should not enable the row overlap in the first row below the header.
Checkout the row options 11) in the visual composer screen in the online documentation in http://docs.rtthemes.com
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Please can we use this theme as product catalogue (remove add cart option) and is it support RTL and support Arabic language
Hello,
Yes you can use the catalog only and yes it supports RTL languages.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
I had problems with this theme related with malware. My hosting is Bluehost, and i have been suspended because there is some vulnerability related
this was the file infected : wp-includes/customize/general.php
Hello,
The file is one of the core files of WordPress and i can tell that this is not a theme issue. The theme has been built by using core WordPress API and if you have any problem with malwares it is probably infected by a 3rd party outdated plugin that has a security hole or it infects directly from your computer by using your FTP software / stored passwords. I recommend that, change all your paswords, have your backup and start again with a fresh WordPres install (or do a file compare with original WordPress, it is probably infected to other files also ) Then make sure your computer is not infected and remove any plugin that you are not sure about it is up to date or has any issue. Let me clarify that this may happen with any theme even the default themes of WordPress.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing my themes.
Best Regards
Hi
You can find a how to cure your website in our forum
http://support-rt.com/forums/topic/recover-from-a-hacked-website/Most likely you got hacked over a non update or outdated plugin
Best regards,
Theme support
Hi rtthemes support, I’m trying to activate the Slider Revolution using purchase code bought from this theme, but keep getting message that code is invalid. Is it a problem during installation or how can I activate this. Thank you!
Hi
You cant activate the plugins with the theme license code. It is explained in our forum
http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Can you please take a look at your theme in Explorer. For some reason the side menu doesn’t function the same way as it might with Safari, Chrome, Firefox. Is this a known bug, which won’t be solved or is planned? Thank you.
Disregard my last message…. I meant to say that there may be a problem with the side main menu on Chrome for PC (using Microsoft Surface)? It doesn’t seem to have the same hover effect as on other browsers. Thank you.
Hello,
I just checked the http://rttheme19.rtthemes.com/ with IE11 on Windows 8.1 and couldn’t notice any issue with the sidebar. Can you please provide me more details about it. If there is an issue, you can be sure that we’ll fix is asap. Thank you.
Hi
What os is your surface running? Windows 8.1 or win 10? What version of Chrome?
Best regards,
Theme support
Surface Pro 4 (m3), Windows 10 Pro (v.1511), Google Chrome 49.0.2623.112 m
Hello,
We have a different sidebar for touch devices such as Surface, Ipad etc. So it is normal to have different view than a regular computer.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi After WordPress 4.5 updated. wpbakery Visual Composer does not work ?
Hi,
You need to update the theme to the latest version 1.9.1.1 This version will come with the latest version of Visual Composer and Revolution Slider plugins as well.
Please note that, you’ll need to delete or disable the Visual Composer plugin first before install/update again via Appearance -> Install Plugins page. (for this version only)
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Thank you 
ok
Thank you ok
Hi.rtl support?
Hi,
Yes, the theme comes with full RTL support.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
I hope you will continue to update this team now when the RT 20 theme has been released.
Hi, Yes we will continue to update the theme as well! You’ll see some new features and demos soon. Thanks!
Sounds great
just updated the theme and the visual composer doesn’t work. What should I do?
Hi, You need to update visual composer also to the latest version which comes with the theme. If you having problems with the auto installer ( appearance -> install plugins ) delete the plugin first of upload via FTP. The zip file can be found inside the /rttheme19/rt-framework/plugins/packages folder.
Also please check; http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi, my client purchased this theme. I was hired to design a website. I have a major issue that I failed to troubleshoot. It seems like the theme is not loading css and js files. The page is completely grey, the vertical navigation is grey with no styling. But, when I press customize, and the customize panel opens on the left, the layout looks normal, as it should. Vertical menu background is shown alongside all other styling options. As soon as I close the customize menu, the website goes back to grey mode. Any thoughts?
I figured so far that dynamic-style.css is not loaded at all. When I manually include it in the header, page renders normally. Still, this is no solution.. Thanks.
Hi
Do me a favor and create a user account on our forum with your purchase key and check out this page.
http://support-rt.com/forums/topic/steps-to-take-before-posting-a-thread/It walks your through all the steps to narrow down the problem. If all does not help get back to us in that same thread in the forum.
You can find our forum here.
http://support-rt.com/On styling and customizer settings not applying you need to export the settings, reset the settings and import the settings back in.
It is explained in our forum and documentation.
http://docs.rtthemes.com/rt-theme-19-documentation/#section-8Make sure you use the latest theme version and plugins that come with the theme.
Any further question please post in our forum.
Thank you.
Best regards, Theme support
Hi again,
do you have the de_DE.po for the german language? I need the translation for the search field and for the contact form.
Thanks in advance. Michael
Hi
All shared translations are to be found in the forum
http://support-rt.com/forums/topic/share-your-translations-with-other-users/You can find how to translate on the forum.
http://support-rt.com/forums/topic/translating-themes-by-using-po-files/http://docs.rtthemes.com/#article-17304
If you have any further questions please create a account at our forum with your purchase key. http://support-rt.com
Best regards,
Theme support
Hello, I tried updating VC from Install plugins page and manually with latest version and they both failed. Now what?
Hello,
What is the error message? Did you try to delete the old one then install the new one? You can also try to install via FTP, the plugin’s zip file can be found inside /rttheme19/rt-framework/plugins/packages/ folder.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi
We have about this on our forum.
http://support-rt.com/forums/topic/visual-composer/If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
None of your solutions worked for visual composer, I tried updating the theme, delete the plugin/re-install the plugin via appearance page, etc etc nothing works. Can you please provide a solution that actually works? the link on your support page does not point to anything new we don’t know. Thx
Hello,
What is the error / message? You should be able to install as you did in the first time. You can find the zip file of the plugin inside /rttheme19/rt-framework/plugins/packages/ folder and try to install via FTP or regular plugin installation screen of WordPress.
That is exactly what I did (like 5-6 times now) and the VC does not appear on any pages or posts I try to edit (and VC for pages and posts is activated in VC settings). I did it by manually ftp the new js_composer folder to plugins folder, not working, I try via appearance, not working. I have install the updated version of rt 19 theme, did everything again and again like you say and it does not work.
The version of the VC plugin is Version 4.11.2 and I have installed the latest version of RT 19
Hi,
Did you try to disable your plugins other than bundled with the theme. ( RT-19 Extensions, Visual composer, Revolution Slider ) One of your plugins may have a conflict with WordPress 4.5
If you did already, please create a new ticket on our support forum at http://support-rt.com so we can contact you in private to ask other details about the issue.
Can you tell me what RT-19 Extensions plugins do and if I disable it what will be the consequences? thx
You need to disable all plugins other than RT-Theme 19 Extensions Plugin, Visual Composer plugin and Revolution Slider plugin then test it again to see if the problem solved. If not, please open a ticket on our support forum and provide us as much details as possible.
Hi
Disabling the extension plugin will disable all the theme custom post types, shortcodes and theme abilities you need to have all the great features of this theme.
Now the next step we would suggest is to walk by all steps as explained in our forum in this thread. http://support-rt.com/forums/topic/steps-to-take-before-posting-a-thread/
Once that does not resolve your issue you confirm that to us in our forum in the thread with your issue that you did walk by all the steps and in the next reply in your thread you need to supply us ftp and wp-admin logins and urls so we can investigate this any further. We also require that all plugins except the ones that come with the theme are turned off to rule out any conflict and that you are using the latest theme build and plugins.
We requested you now several times to post this issue on our forum but you keep on posting in here. I wonder why as here we cant help you properly. Like all other developers and plugin builders we have a forum where we deal with user issues, questions, theme problems etc.
Why we use a forum?
1) We cant provide support here at envato. It is not setup for this purpose. The comments here is about presale questions. (Note: We do answer some simple questions in here, but all others are redirected). Any user asking for support here at envato with not easy to fix questions is kindly asked to attend our forum. So please respect that request and use our forum. Thank you for doing so.
2) We can only provide extensive support through our forum and thats is why we ask every user in here to use that way to receive support.
3) You cant provide logins, urls and passwords in here at envato as the whole world can read these. But you can on our forum as we have private mode in the threads. We want to keep your personal logins, urls etc private and secure.
To reply in private mode in our forum checkout this image. It will explain howto do so.
http://i.imgur.com/wkcmO2H.jpg
4) The forum speeds up the answering process and resolving your issues by days.
Note : Consider that we live in different time zones and like we reply here on evato we reply during our day time shift which might not be yours.This could cause a waiting time of max 12 hours in the worst case.
So i want to ask you once again if you could you be so kind to create a forum account and post your issue(s) in there in order to give us the ability to help you the correct and fastest way.
Best regards,
Theme support
Visual Composer- how to update it?
Hello,
You should able to update via Appearance -> Install Plugins page. If you get any problem with the tool, you can update by manually via FTP or plugins page. http://docs.rtthemes.com/#article-3340 http://docs.rtthemes.com/#article-11324If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
An error occurred while updating Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.
Please just delete the plugin then install again via Appearance -> Install Plugins page. You don’t need to purchase anything else to update Visual Composer plugin that bundled with the theme.
Hi
We have about this on our forum.
http://support-rt.com/forums/topic/visual-composer/http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/
If you have any further questions please create a account at our forum with your purchase key. http://support-rt.com
Best regards,
Theme support
how to update RT-Theme 19 | Extensions Plugin?
Hello,
You should able to update via Appearance -> Install Plugins page. If you get any problem with the tool, you can update by manually via FTP or plugins page. http://docs.rtthemes.com/#article-3340 http://docs.rtthemes.com/#article-11324If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
The old version won’t be removed.
An error occurred while updating Visual Composer: To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.
Please just delete the plugin then install again via Appearance -> Install Plugins page. You don’t need to purchase anything else to update Visual Composer plugin that bundled with the theme.
Hi
We have a thread about this on our forum.
http://support-rt.com/forums/topic/visual-composer/
http://support-rt.com/forums/topic/plugins-that-come-with-the-theme/
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.com
Best regards,
Theme support
Hey, I have installed the new Wordpress Update 4.5, but now the Visual Composer not working anymore. Do you can place the new Visual Composer Update within Theme?
Hello, The theme will be updated in 24 hours and the most recent version of the plugin will be included. You can see the previous comment if you need have hurry.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi
the answer to fix this is right above your question in here
http://themeforest.net/item/rttheme-19-responsive-multipurpose-wp-theme/10730591/comments?page=16&filter=all#comment_12925900Best regards,
Theme support
The theme has been updated! Please download version 1.9.1 via your account / downloads page.
