696 comments found.
Is it ok to upgrade to Wordpress 4.5.3 with this theme? I just want to make sure before i go ahead.
Hi,
Yes, it is compatible with WordPress 4.5.3!
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
I need to urgently update to the today’s new release but I’m not getting the option in the CMS to update the theme. What do I do?
Hello,
We have explained several update methods on this page http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Best Regards
Hello, I’ve translated “home” in the breadcrump, i’ve tried in .po file but it does not work
Hello,
We couldn’t replicate the issue! Can you please check your translation once again with the loco translate plugin to see if everything is correct https://wordpress.org/plugins/loco-translate/
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
hello there…
i have client which the developer before buying this theme with them account, but now the client give the development this theme on me….i just wondering, how i can get the supporting without any purchase key ? cause i see on the dasboard virtual composer do not working on this theme…
should i buy the new theme or what ?
No Answer ?
Hello,
You are welcome to join our support forum with the purchase key that provided with the purchase. You can ask the info from your client. Best regards
lol i wait 3 days and you give the answer like that ?......you dont read carefully my question…the client do not have the purchase key…only the previous developer before have the key…and i can reach the previous developer
please please n please …give the right answer
Hello, We are sorry being late to answer. We usually reply within hours!
Without a purchase key, we can’t verify the license so your client mush have one.
Regards
Hello, how can I change the permalink of portfolio posts?
Hello,
Please use the account which you purchased the theme or sing up to our support forums http://support-rt.com with the purchase key to get support. Thank you for your understanding.
Hi We are looking at purchasing this theme. We would like an email optin box, that links to Mailchimp, on every page. Is this easy to add?
Hello,
There is a free, official plugin from Mailchimp at https://wordpress.org/plugins/mailchimp-for-wp/screenshots/ you can use it with the theme.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Clear web deisgn, easy to customize, professional technical support term, five star.
Thank you very much for your kind feedback!
Hi
I was planing to use this them for my website. I am not a developer. Does the theme comes with the sample data so that it could look like the demo site after installation? It will we easier to change image and content that way.
Hello,
Yes, the theme comes with a demo importer tool. Once the import completed you can edit all the contents that seen on the demo website.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hello, I installed the plugin qtranslate that, as I read, it is not compatible. In fact, the Visual Composer plugin stopped working for me. I tried deleting the qtranslate plugin, but Visual Composer still does not work. Do you have any suggestions on how can I can fix it?
Hello,
We need to take a look in your admin panel to analyze the issue. Please move this question to our support forum at http://support-rt.com we will need your logins and a bit more details. Thanks.
Best Regards
Hi guys, I’m using the Content Box with Image module at my homepage with a featured image. The problem is that this module is using the original image which typically is very large and heavy. Since WordPress generates different image sizes, how can I manage to use one of them with this control?
Hello,
We’ve just replied you on our forum http://support-rt.com/forums/topic/image-sizes-on-content-box-with-image/#post-82888
Hi, This theme includes visual composer for edition? Its possible to make a page only for distributors, who has a special and different price? Maybe Login and password? Thanks
Hi,
1) Yes, Visual Composer plugin included! 2) We support password protected posts https://codex.wordpress.org/Using_Password_Protection but to get more complicated stuff you should take a look for a plugin. I found this one but not sure it works for your case https://wordpress.org/plugins/wholesale-pricing-for-woocommerce/
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hi
There is also a nice tutorial on the internet on this
http://businessbloomer.com/woocommerce-hide-price-add-cart-logged-users/Best regards,
Theme support
Hi, since the last update I can’t add a product category thumbnails. Will this be fixed in the next update?
Hello,
We’ve fixed the issue with version v1.9.2 ( April 23, 2016 ) Which version do you have running on your website? Can you please check and let me know?
Hi. I heard about your new upcoming update for RT19. Do you have any time schedule for this? Will it be full compatible to the last version? thanks!
Hello,
Yes we are working for a new update and it will be available in a couple of weeks. The new version will be FREE and as always it will be compatible with your current install 
Thanks for asking!
By the way, I just wanted to clarify that, the theme is working properly and the new update is just for new cool features!
Hello, you have an estimated date for the launch of a new corporate theme? The RT-Theme 20 is specific to health. I wonder about a more general theme.
Hello,
We have a new theme in the review queue and also working on a big update for RT-Theme 19. Why don’t you consider RT-19, it is still fresh Thank you for asking!
I already use RT-19. But I’m trying something new.
What is the theme name under review?
Themeforest reviews, checks every new theme and this process takes about 45 days.
Hello, this is a great theme. I got problems with contact form, theres only send correctly to some accounts ( gmail for example) but no others (even some accounts using google apps)do you know if this can be a theme error? thank you
Hello,
I don’t think it is the theme error but you can try this free plugin https://wordpress.org/plugins/contact-form-7/ to create a custom contact form and use instead of the built-in form. The plugin is a very popular plugin and have been using by over a million website, so it should resolve the issue you having now. We officially support the plugin and designed it just like the built-in one.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
I was wondering if you could help me.. I just moved my rt-19 site to a different server. Everything’s up-to-date (i double-checked), but the rt-extension plugin kills the wp-admin (empty page shows) when activated. Funny thing is: the front end shows fine when the plugin is activated, but the back-end goes, blank; when the plugin’s disabled, the admin site is back on, but the front end is, of course, screwed up. I tried to: - use different theme, to no avail - de-activated ALL plugins, but RT-19 extensitions – still the admin site is blank. - tried different browsers is this something that’s just came up…? would very much appreciate your help.
Hello,
Most probably, there is a php error in the admin that generated by the plugin due to conflict or a missing file. Since your WordPress debug mode is off you only see the blank page. First, turn the debug mode is on then send us the php message so we can understand the issue. Also, please move this question to our support forum at http://support-rt.com so we can ask your credentials in private when needed.
Hi To add to above reply : We advice when moving a website to use the duplicator plugin. Can you please try that. Miving a website any other way could cause many issues when one tries to alter urls in the database manually.
In our forum there is a tutorial on this
http://support-rt.com/forums/topic/tutorial-how-to-move-your-demo-test-wordpress/Best regards,
Theme support
I moved the question to the forum, thanks
Hi
Thank you. I saw your forum question and answered.
Best regards,
Theme support
hi, can you please tell me if i buy this theme i can install any of the 11 demos from the downloaded files? i really dont have a lot of coding experience therefore i just want to make changes to whatever demo i choose. many thanks
Hi
You can install any demo from within admin area in the theme customizer. The only thing left after installing is importing the revslider examples that are included in the download package from themeforest.
You can find more details also here http://docs.rtthemes.com
Please feel free to ask if you have any further questions.
If you feel insecure on this there is also a theme install package service at themeforest available for you to buy.
Best regards,
Theme support
How can I change the number of product on my page if it only allows 5 product, but I actually I need to add more? How can I do it? Thank You for your asistentes
Hi
Can you please create a user account on our forum with your purchase key and post your question(s) / issue(s) in there? Include a url to your problem page.
http://support-rt.com/The product list element and or shortcode comes with settings to limit the amount of products shown.
Thank you.
Best regards, Theme support
I tried to enter my purchased code but this comes up Sorry, but that item purchase code is invalid. Please make sure you have entered the correct purchase code. I don’t have any other code.
Hi,
Your account here (Orlandoexclusivetravel) also doesn’t confirm the purchase! You may need to contact with envato support about the issue if you don’t have another account that you purchased the theme.
Hi
You can send me a email to support@rtthemes.com with info about your purchase key, purchase username, date and theme and we will check the code.
Best regards,
Theme support
Hi there, For the product catalogue I need a pretty advanced filter.
Examples: t-shirts, sweaters / colors / brand / organic,budget / big sizes.
Is this available in the theme? Thanks
Hi
The portfolio items have filtering sorting ability. The products do not. Maybe there is a filtering plugin which can do the trick. For now there are only categories to group the products.
Best regards,
Theme support
You can select more than one category for each item. Also, you may consider using WooCommerce plugin which has advanced filtering for products. The theme also supports WooCommerce plugin.
I cant see anymore Visual Composer, Can Help me with that
Hi
Please update the theme and plugins to the latest version.
http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/If that does not resolve the issue then walk by all of these steps.
http://support-rt.com/forums/topic/steps-to-take-before-posting-a-thread/If that does not resolve the issue create a thread with your issue on our forum with a url to your website.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comThank you !
Best regards,
Theme support
