441 comments found.
Hello, may I know how I could change the icons into custom icons? Thanks
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello,
I’ve a question. I need to update theme. So I have to know that my theme settings like “theme styles” and “theme options” will be safe (after when I do the update like in your instruction) and don’t change to default? Is update process is safe for my settings?
Thanks!
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Doesn’t seem right that I would need to extend my support when the newest theme update is broken out of the box. There’s clearly a code bug in writing the path to this resource since this is the error that’s shown when I preview the updated theme:
http://pilgrimchicago.orgpb.frontend.css/?ver=4.5.2 Failed to load resource: net::ERR_NAME_NOT_RESOLVED http://pilgrimchicago.orgts.frontend.css/?ver=4.5.2 Failed to load resource: net::ERR_NAME_NOT_RESOLVEDHello,
You are using old version of plugins with the newest version of the theme. That’s why these paths are not correct. Here is an instruction how to update theme: http://quanticalabs.com/wp_themes2/fable/instructional-videos/updating-theme/
Hi guys, is the theme really tested on WP 4.5??
Thanks!
Hello,
Yes. Theme is fully compatible with the newest version of WordPress.
Hello.
When I import the demo, site icons do not matter together. All icons do not appear.
How to solve this problem?
Awaiting.
Look error:
snag.gy/bGNmlY.jpg
snag.gy/31KDWk.jpg
snag.gy/vgbA3O.jpg
snag.gy/qQveKo.jpg
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, I found the problem. I disabled the plugin Better WordPress Minify and importing the demo worked properly without errors. Thank you.
Hello,
Nice to hear that problem has been resolved. Let me know if you will need more help.
Hi, Theme demo data installer does not work, could you please help.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I tried to login to your Support form, I still did not get support. Please response here what exactly I need to do to use the Demo Data Installer? I would like to do myself if not please refund the money back
Hello,
Please check my reply on Support Forum.
We would like to know what setting you are going to do, we are not comfortable with giving the ftp and wp admin info. Please let us know what setting we need to do in order to import the demo data.
Hello,
To get help, please kindly visit our Suppor Forum: http://support.quanticalabs.com/forum. We don’t provide support via comments system on Envato. Thank you.
It is very difficult to change the colors of the theme if you do not want the same color scheme as the demo.
You have to go through 50 different categories containing many color options within them.
This takes a tremendous amount of time just to even try out a different color scheme.
While the author explains this detailed customization as a benefit, It makes it very difficult to change the over all color scheme.
It is a good theme if you like the exact colors in the demo.
I would not have purchased if I knew it was such an effort to change the colors of the theme.
Hello,
Yes, you can change each color separately – this functionality has been added in reply of buyers requests. I believe that it could be hard a little, so we prepare more general tool to change these colors. Thank you.
Great to hear! Do you know when this will be implemented? Thank you
Hello,
It will be added in the next update for sure, but hard to say something more about release date at this moment.
I bought fable theme almost year ago. Suddenly I can’t find team custom post type in my site. I know support has expired but I didn’t change anything for this to happen and I need a fix a soon as possible because the site has to go online very soon. I didn’t update anything of the site (plugin, theme, php version…), this problem just suddenly appeared.
Hello,
To get help please kindly visit our Support Forum: http://support.quanticalabs.com/forum. We don’t provide support via Envato comments, unfortunately. Thank you.
I’m trying to ask to support forum but it says me that support has expired and I can’t access.
Hello,
In this case you have to extend your support.
I didn’t do nothing and theme doesn’t work anymore, so now I have to extend support? I read I’m not first having this problem, is it right?
Hello,
I cannot simulate such issue on original theme, so I think that something was changed.
I didn’t do anything, website was closed for months. I think you know the problem, cause I’m not first customer saying this problem.
Hello,
You’re the first one which describe such problem.
Hello,
Please try to update your theme and all plugins to the newest version: http://quanticalabs.com/wp_themes2/fable/instructional-videos/updating-theme/. Maybe you are using old version of theme with the newest WP.
I tried but when activate new version of theme I’ve this error: Fatal error: Class ‘TIPlugin’ not found in /web/htdocs/www.mysite.com/home/wp-content/themes/fable/ti_config.php on line 61 Wordpress version is 4.2
Hello,
Unfortunately, this is all what I can do in this case. Please extend your support and create new topic on Support Forum.
my website seems to be not working properly. can you help ASAP?http://www.rsprep.com/
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I just extended my support but I am unable to create a new ticket.
Hello,
Please send me e-mail with access to your WordPress dashboard and FTP. I’ll check this.
Just did
Hello,
Please check your mailbox.
Thank you so much! I also need to update the theme but before every time I update the theme, it caused an error with the builder. I will send a ticket. Thanks again, you guys are amazing.
Hello,
You’re welcome.
Is this theme compatible with nextgen gallery plugin? The reason I asked is because I would like to upload batch files (like 100 images to a gallery. Nextgen does this really well
Hello,
To get support please kindly use our Support Forum: http://support.quanticalabs.com/. Thank you.
Hi! I have updated the theme and received this Fatal error message: Fatal error: Class ‘TIPlugin’ not found in …../wp-content/themes/fable/ti_config.php on line 61
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, on psd files only appear the icons. We need all pages complete in psd. Please where I can download?
Hello,
You can download PSD here: http://quanticalabs.com/home/get-psd/ (this is a complete PSD file). If you need more help, please visit our Support Forum: http://support.quanticalabs.com/forum. Thank you.
Hello,
How do I use the Gmail SMTP component in the form?
I test the plug-in WP-GMAIL and works but the theme Fable is not in my Gmail account reports access not permitted.
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello, it is possible to provide an HTML version of this theme?
Hello,
HTML version of this theme will be available soon on marketplace.
Do you have any target date? We like the template, but we need html only.
Hello,
Template is almost ready. Will be available within next 2 weeks.
Let’s wait, thank you!
Hello,
You’re welcome.
The html version is almost?
Hello,
Yes, we are almost ready.
Hello,
Any news?
Hello,
Yes. We will upload template on marketplace tomorrow.
I researched and html version is not yet available. New forecast?
Hello,
Template has been uploaded on marketplace about 9 days ago, but it still is waiting for approval by reviewer: https://drive.google.com/file/d/0B4HVX3MvkDQ-TGM2UTVTNk5Rams/view?usp=drivesdk
Hello, an HTML version is already available at: http://themeforest.net/item/fable-children-kindergarten-template-/15683871 Thank you!
Hello, do you offer installation? and how much?
Hi! I tried activating my Theme Demo Data Installer and received this error message: Fatal error: Class ‘TIPlugin’ not found in /home/thegold7/public_html/moorecolour/wp-content/themes/fable-2/ti_config.php on line 61
Hello,
Support for all our items is conducted through our Support Forum: http://support.quanticalabs.com/forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I think the limited support is fine for a 6 month time period. The only thing I would ask them to do differently is instead of completely denying access to my account after the suport period is up. Let me see my previous questions and the support teams answers. If I had new questions I wouldn’t mind paying more. Also, paying to see a support forum is kinda ridicouls. If you can search through the theme forum without the ability to ask questions that should be provided free of charge since I am not taking up any valuable time of the support team. To sum it up, if you want to look up a problem or how to go about editing a certain section of the theme, please pay us more to have access to similar questions asked by other in a similar situation.
Hello,
Thank you for your suggestions. We will consider all of them.
Hi, http://quanticalabs.com/ is down. I can’t see the demo, I hope you fix it soon
Hello,
We have a temporary issues related with our server migration. We are working on it. Thank you.
Hi, I can’t acces your support forum. Link to live-demo is also not working. What is going on ? Thanks.
Hello,
We have a temporary issues related with our server migration. Our support forum is not available at this moment. To get help, please kindly send me private message using contact form from my profile page on Envato: http://themeforest.net/user/quanticalabs. I will provide support via mail.
24 hour later…there is no support….even sent a support ticket but no response. Extremely dissapointed…
Hello,
We have a temporary issues related with our server migration. Our team are trying to resolve these problems. Thank you.
Hello, I recently purchased this theme and I am not happy.
It is broken: http://173.254.28.36/~panthes2/
Please help, I hVe a few years experience working with themes but this si the first to install and break this bad.
Email: learn@touchtrained.com
Henry
Hello,
The best way to get help is using our Support Forum: http://support.quanticalabs.com/forum
Here is a solution of this issue: http://support.quanticalabs.com/forum/topic/11593/demo-data-installer-hanging#post-56168
