65 comments found.
The visual composer will not update and we have already paid for it, we will not be hoodwinked again to pay for it twice. HORRIBLE and the template will not work or update … Albertino …. so glitchy ….
Hello,
Our theme is fully working with latest Wordpress and Visual Composer version. if you purchase Visual Composer and it is not updating I suggest to contact plugin developer.
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email tony@themerex.net
Hi I am intersted in buying your theme. However I am wondering if the theme includes possibility to upload .pdf and e.pub documents to showcase them and the possibility to download them by the user. Do you have any demo site that would show how this is possible. Thank you!
Hello,
Thank you for your interest in our theme.
You can add pdf files for download but unfortunately theme does not included any built in readers fore pub or pdf files.
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occured for reasons beyond our control. Please take our apologies for any inconvenience caused.
How to increase size font (top menu) and change Color (top menu).
Please submit a ticket to our support system and we will provide you with required instructions..
Hi, nice template. Is there a purchaseable HTML version as well? (I’m sure you did it before WP version 
)
It looks hard to start with WP version and make it back to simple HTML.
Thank you, Peter
Hello,
Thank you for your interest in our theme.
Unfortunately this theme is available as Wordpress version only.
Thank you.
You are welcome.
I could not downloaded your theme that I have just bough.It seems themeforest system has problem. Please Help me?
Hello,
Probably there are some technical issues with ThemeForest servers. You can try again later or contact their support team.
How to increase size font (top menu) and change Color (top menu).
Please submit a ticket to our support system and we will provide you with required instructions..
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Hi, I like the theme. Just a few pre-sale questions:
1. Does this support background video and parallax sections? I know Visual Composer can, but can your theme support this out-the-box?
2. Is it easier to change the theme colors without custom code, e.g. through the theme options area?
3. Do you support fluid, full-width layouts?
Thanks!
Hello,
Thank you for your interest in our theme.
1. Yes our theme supports this functionality out of the box.
2. Most of the theme colours can be edit in Theme Options but some of them you need to edit in the css files,.
3. Yes, theme has win layout. You can see it here: http://scientific.ancorathemes.com/home-2/
Great thanks, I bought the theme and I must say I really like it, top job!
Quick question, I have setup WooCommerce successfully, however, I want to add the cart/checkout to the menu (just like you have with the search icon) How can I do that?
FYI, I don’t just want simple text within the menu, but I want the cart/checkout icon. Also, this should increment once a user adds a product to the cart.
Keep up the great work!!
Cheers, Darren
Thank you for your positive feedback!
Please submit a ticket to our support system and we will check this request.
Regards.
On the contact page if I don’t specify an item the label should not show up with nothing underneath it, Don’t hard-code in the labels for them either I would prefer to specify my own and for god sake can you give things a unique class or id so that I can get rid of them with css myself i.e. the labels that display even though they are empty on the contact page.
Hello,
I’m sorry that you are having issues with our theme.
Please submit a ticket to our support system, provider us with website address and please be more specific regarding the issue.
What is the carpeta.zip I have installed ?. I’m getting installation failure. I am trying to install this .zip: ThemeForest-15202531-albertino-science-research-technology-wp-theme-wordpress-theme
and folder albertino.zip
I made a translation of the taductor Google
Hello,
I’m sorry that you are having issues with our theme.
I already replied on your ticket. Please check it.
hello. I found your 2 templates very attractive: 1. car-repairs 2.Albertino-Science Researh. Im thinking to buy Albertino-Science but This templates has no such features in car-repairs: 1. shop 2. make an appointment 3. login-register 4. 2 languages support. Am I wrong or Can I have these features with Albertino-Science Research templates?
Hello,
Thank you for your interest in our theme.
It has login-register functionality as any other wordpress theme. Unfortunately Albertino theme comes without shop and appointment functionality.
You can install Wocoommerce plugin to enable shop functionality.
hi.rtl support?
Hello,
Thank you for your interest in our theme.
Unfortunately it does not supports RTL.
On the single service template, the top says post started with the date and post views/comment counter. How can I remove that? I couldn’t find it in the templates. I can easily do it if you can guide me exactly which template or file I gotta modify. Thanks..
Hello,
Please submit a ticket to our support system and we will provide you with instructions.
does it come with demo import? thanks!
Hello, yes we include dummy data into the theme to make your website look like the demo.
Hi i have some pre-sale questions. Is it compatible with latest version of wordpress?? will you guys support if any kind of help i need ???
Hello,
Thank you for your interest in our theme.
Yes this theme is compatible with latest wordpress version. We offer help for basic theme functionality and installation. We don’t offer customisation services.
Okay Thanks for quick reply….i’m an advanced user, i may need some helps in basic functionality and some minor customization. You guys just need to guide, if i need anything. Is it comes with demo content??
Yes you will get demo content which you can see on the live demo but images are copyrighted and we include them in the package for demo purposes only. You can not use them for the website.
nice theme, version home 2: is it possible to view autostarting videos instead of the fotos and to lay text over the videos?
tnx
Hello,
Thank you for your positive feedback!
Yes revolution slider supports such functionality.
hello, one more question: your theme is compatible with visual composer, but doesn’t include it. but it includes the revolution slider?
Hi, it is compatible with Visual Composer and both plugins are included in the package but with limited license agreement. You can use them but we don’t provide purchase code.
Hi, i use Woocommers on my site which i ‘m thinking to change for this. Will the Woocommerce plugin work with this template? Nice template by the way!
Hello, we don’t guaranty that theme full compatibility with 3rd party plugins as they were not tested together. Each 3rd party plugin has customs scripts which can cause compatibility conflict with the theme.
is it wcag 2.0 ready?
Hi,
Unfortunately our theme is not wcag 2.0 ready.
