391 comments found.
Google map not loaded after updating the API key anyone can help me to solve this issue. Thanks
Hi,
sure it will work. Please submit ticket also ur support is expired, please renew it.Thanks, zozothemes
page tittle background if it is parallax i have problems with background positions. i have it bottom-center but when parallax works, then it is always on the top. can you help me?
Please post ticket in our support center to keep track. Thank you
Hi,
Can you tell me how to change the media breakpoint for showing the mobile menu?
I’d prefer the mobile menu to show at around 800px.
Thank You
Hi,
Please add the below css in your custom css, (Theme options > General > Custom css) and check it.
/* ---------- MAX 800PX ---------- */
@media screen and (max-width: 800px) and (min-width: 768px){
/* Navbar Collapse */
.navbar-header {
float: none;
}
.navbar-toggle {
display: block;
}
.navbar-collapse {
border-top: 1px solid transparent;
background:#34495e;
box-shadow: inset 0 1px 0 rgba(255,255,255,0.1);
}
.navbar-collapse.collapse {
display: none!important;
}
.navbar-nav {
float: none!important;
margin: 7.5px 0px;
padding:0px;
}
.navbar-nav > li {
float: none;
margin-bottom: 5px;
}
.navbar-nav > li > a {
padding-top: 5px;
padding-bottom: 5px;
}
.navbar-collapse.collapse.in { /* NEW */
display: block!important;
}
.header-main-section{
z-index:99;
}
.header-main-section .navbar-collapse {
background: #ffffff none repeat scroll 0 0;
border-bottom: 1px solid #e1e1e1;
border-top: 1px solid #e1e1e1;
box-shadow: 0 5px 5px rgba(0, 0, 0, 0.1);
}
.container-fluid > .navbar-collapse, .container-fluid > .navbar-header, .container > .navbar-collapse, .container > .navbar-header {
margin-left: -15px;
margin-right: -15px;
}
.navbar-collapse {
border-top: 1px solid rgba(0, 0, 0, 0);
box-shadow: 0 1px 0 rgba(255, 255, 255, 0.1) inset;
overflow-x: visible;
padding-left: 15px;
padding-right: 15px;
}
.main-right-mobile-nav .zozo-main-nav li > a{
color:#000000;
}
.main-right-mobile-nav .zozo-main-nav li > a {
background: #f7f7f7 none repeat scroll 0 0;
display: block;
line-height: normal;
margin: 0 0 5px;
padding: 10px 15px;
}
.navbar-collapse.in {
overflow-y: auto;
}
.navbar-left .zozo-main-nav > li:first-child > a,
.header-section.header-fullwidth-menu .zozo-main-nav > li:first-child > a {
padding-left: 15px;
}
.zozo-main-nav.navbar-nav > li > a {
background: #f7f7f7 none repeat scroll 0 0;
color:#000;
}
.header-section .header-main-section .zozo-main-nav > li,
.header-section .header-main-section .zozo-main-nav > li > a,
.header-section .header-main-section li.extra-nav,
.header-section .header-main-section li.extra-nav > a,
.header-section .header-main-section li.extra-nav i,
.header-section .header-main-section .header-toggle-content,
.header-section .is-sticky .header-main-section .zozo-main-nav > li,
.header-section .is-sticky .header-main-section .zozo-main-nav > li > a,
.header-section .is-sticky .header-main-section li.extra-nav,
.header-section .is-sticky .header-main-section li.extra-nav > a,
.header-section .is-sticky .header-main-section li.extra-nav i,
.header-section .is-sticky .header-main-section .header-toggle-content{
line-height: initial!important;
height: auto!important;
}
.zozo-main-nav li > a {
line-height: normal !important;
margin: 0 0 5px !important;
padding: 10px 15px !important;
}
.header-main-section .zozo-header-main-bar .navbar-left{
margin-left:0px;
}
.navbar-collapse.collapse{
overflow:auto !important;
}
.header-main-section .hidden-xs{
display:none;
}
.header-main-section .visible-xs{
display:block !important;
}
.header-logo-section .navbar-header, .header-logo-section .navbar-header .navbar-brand {
margin: 0 auto;
text-align: center;
width: 100%;
}
.header-section .header-logo-section .navbar-nav,
.header-section .header-logo-section .social-nav .sidebar-social {
text-align: center;
}
}
Thanks, Regards,
Zozothemes.
Yikes – so sorry I thought I’d replied to this to say thanks so much for your help. Very much appreciated!!
Thanks Mate.
Hi.
I cannot seem to add any image to any of the visual composer features. It shows an option to add an image but it wont let me click to add an image? Please help/?
Hi please post ticket in our support center with site login details. Thanks
have just submitted a ticket look forward to your assistance as soon as possible thanks
Thank you 
Hi, Quick Question (I think ),
I’ve added a custom taxonomy to woo products.
Now, on product archive pages for terms within this taxonomy the sidebar collapses to beneath the product grid area.
Any idea how I can resolve that?
Many thanks!!
p.s. still loving the theme!
Hi please post ticket in our support center with site login details. one of our tech lead assist to you. Thank you
Where in this theme can I leave the Google Maps API? I keep getting a js error, so I’ve requested an API key, but don’t know where to put it.
Hi we are working on it to set option to get API value because Google have changed their terms so we need to create and use Google API for each site. You can get updated version soon. Please post ticket to track an updates. Thanks
Hi we updated theme please check it out. Thanks
Hello, does someone know how to fix the slideshow of the products please?Now is like that…. http://52.28.89.52/wordpress/index.php/premium-line/
Hi, If still issue means pls submit ticket to https://zozothemes.ticksy.com/ with admin login and ftp details.
It was the issue in carsoul i think, please delete it and add again.Hello, I wanted to create a simple media grid with pictures, but it seems that only default visual composer permit this. Unfortunatly, it comes with also with a uggly zoom box (PrettyPhoto). Worse again on mobile, zoom box is smallest than thumbnail. What is the alternative ? Included in your theme or maybe a plugin to add ? Any suggest ? Thanks,
Hi please post ticket in our support center. you can get assist from our tech lead. Thank you
i want to update the theme with your latest version. i have to replace all files folder of theme or there is another way to do it?
thanks
Somehow the theme preview is not showing properly for me. Are you updating the theme right now? I tried to check different home page options but, same issue. For example: Check the multi page option – Charity.
Hi,
Please update theme to latest version and check it. Update plugins and wordpress too.Thanks, zozothemes
It works fine now. Thanks!
ok mate.
is any way to open video in a lightbox with a link?
we can open video in lightbox but setting link to an image only possible with vc shortcode , using single image shortcode we can make link to video and add class as “prettyphoto” in “Extra Class” field we can make image link as lightbox video
ok, thats not working, but thanks for reply…
It’s working fine for me….
Thanks for the woocommerce fix. I am having this issue now on a live site when trying to update. Fatal error: Cannot redeclare zozo_change_graphic_lib() (previously declared in /home/content/p3pnexwpnas14_data03/51/3088451/html/wp-content/themes/mist-child/functions.php:12) in /home/content/p3pnexwpnas14_data03/51/3088451/html/wp-content/themes/mist/includes/theme-filters.php on line 115
Hi,
Did you overwrite the function zozo_change_graphic_lib() in child theme? Also please submit ticket in ticksy, it was easy to reply quickly.Thanks, zozothemes
Hi, Love the theme!
Unfortunately though I have the same problem with the woocommerce shop page layout. Only 2 columns show even when 4 column page is selected.
My site is only on localhost at the moment. Do you have a fix for this problem?
Thank You
Yes woocommerce released 2.6 version with major changes, I have updated theme and u will get updated copy by today.
HI, Thanks for the quick reply and quick fix.
I downloaded / installed the update and everything is working fine now
Much appreciated!
Thx Mate
Hi Admin,
where is the option to write the testimonials. And how it will appear on page??
Thanks
I found it no worries
Ok
There is an issue with your theme and the new woocommerce update. Products are not laying out on shop page correctly. I have it set to 4 rows and there are only 2 per row. http://fc5.252.myftpupload.com/product-category/correctives-products/ I tested on another site to make sure that this was related to the new woocommerce update and it now is also messed up.
Ok will check
Hi,
Can you please submit ticket with site login details.Thanks, zozothemes
woocommerce released 2.6 version with major changes, I have updated theme and u will get updated copy by today.
hello. I love your theme, but Visual composer is working really bad, hangs every time when save some change on a row or block. Do you have any solution for this? thanks.
Hey thank you for your comments, please post ticket in our support center with site credentials. Thanks
How does the secondary menu work, the one with the hamburger icon? I can’t seem to attach it to anything and it just pulls up a blank box. And yes I have set it to active.
Hi thank you for the purchase. The side menu work based on widget section. So you should add menu widget and other widgets whatever you want. For more details please read our online documentation. Have any other clarifications please post ticket in our support center. Thanks
Showing the following error from today morning. MailChimp Error: API key Disabled: fb2cf5423a203a4c98d9a7a0aec77c05-us9
yes the mail-chimp key was disbaled, please submit ticket will send file…..
wp-admin page shows only this error. No option to login.
Submit ticket will send file to clear the issue
Support is expired. Do I need to renew support and submit a ticket to get the fix?
Nope submit ticket
Unable to submit ticket. Getting the following error. I have sent an email.
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hi Samym, http://zozothemes.com/wp/mist/Documentation/extras.html here you can get solution to fix the issue. Have any clarifications please let me know. Thank you.
MailChimp Error has gone but unable to login to wp-admin
ERROR: Cookies are blocked due to unexpected output.
Did u updated the functions.php file which mentioned in documentation, if still issue means please send ur admin login and ftp details to support@zozothemes.com .
Yes I tried your documentation. No luck. I have shared the login details to support@zozothemes.com
Hi,
Please can u provide error log files to same email id, as i rpelced the file but it wont work so need to check error log files. can u please send that.Thanks, zozothemes
Also please send the error log to ticksy support sytem , it will hemp us more better. Also subit ur site login and ftp details to ticksy also….
Hello, I’m not using MailChimp and so I did not bother to set the API Key. But at this moment, when I view the site appears the following error message just above the site layout: MailChimp Error: API key Disabled: fb2cf5423a203a4c98d9a7a0aec77c05-US9
And is another mistake as I try to enter the site’s back-end: MailChimp Error: API key Disabled: fb2cf5423a203a4c98d9a7a0aec77c05-US9 Warning: Can not modify header information – headers already sent by (output started at /home/mm2016/public_html/wp-content/themes/multimec/includes/theme-functions.php:1619) in / home / mm2016 / public_html / wp- includes / pluggable.php on line 1171
I thank you in advance for your answer in this way because I bought your theme on November 3, 2015 and no longer have access to support but I think this is a theme mistake because I should not be forced to use MailChimp.
My url is http://www.multimec.pt/
Yes please Submit ticket will send one file.
Hello, I’ve solved the problem alone: 1) I change your code in includes/theme-functions.php and the call to the api MailChimp give back true. 2) After the previous step, it has been possible to enter in the back-end and delete the key of MailChimp in theme settings. 3) Later I restore the theme-functions.php and everything works normally.
However: 1) Your answer was not helpful. I can not submit a ticket because the support period is expired. 2) I never introduce any key of MailChimp. So probably it was inserted when i copy the demo data. I suggest that you remove this from demo information so that other customers will not have the same problem.
Yes because key is disabled , we have fixed the following issue and added in FAQ section in documentation
I just wanted to let the author and public know how satisfied I am as a customer. GREAT customer support, excellent knowledge, a patient instructor when I ask them to guide me to fix issues, quick to reply to tickets, and more positive things to say! Oh, and ya, the Mist theme kicks arse!
Thank you for your appreciation
