165 comments found.
Hi, Please next time update Owl Carousel too. Thank you.
Hi,
Thank you for writing in! We will forward your message to our development team.
Edge
1) Is This SSL ready?
2-1) Can I have a single product parallax on the home page? 2-2) Can I have a single product on the home page and then also other products below it between 2 to 4 number of columns? 2-3) I want to control the size of product images and column widths in 2-2) is this possible?
3) This this have a built-in unlimited product options w pricing? e.g.
Main product = Laptop = 1500 usd Option = titanium = 100 usd Option = SSD drive = 200 usd Option = etc. Auto calc the Total =
Also when any option above is clicked, the photo of that option appear 4) does each product page have builtin , social share = pinterest, instagram, facebook, twitter? 5) built in payments that’s ready to for paypal , ccard transactions? OR i need to install plugins? 6-1) Do you have a built in newsletter sign up? 6-2) Do you collect the emails inside the wordpress dashboard? I don’t want to integrate with any 3rd party, I want to collect the emails inside the dashboard.
Hi,
Thank you for taking interest in our theme!
1) Our theme is SSL ready, so you do not have to worry about that.
2-1) There is no default shortcode for you to get this look, but you can use the parallax row instead, in which you will set the desired products photo as a background and add the button that will link to your desired products single page.
2-2) You can accomplish desired look easily by using WooCommerce Visual Composer shortcodes and default Visual Composer row options.
2-3) The number of columns, which you can choose, automatically defines the width of the product images
3) The desired effect for a product can be achieved by using the WooCommerce default variable product, but instead of the checkboxes, you will have the dropdown select field for each option.
4) Each product has the builtin social share option as you can see on our demo website on the following link http://oxides.edge-themes.com/product/digital-camera/
5) WooCommerce comes with 4 default payment methods and you can read more about them on the following link https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/
6-1, 6-2) We have a built in newsletter sign up, but it’s built using the Contact Form 7 plugin which will collect the emails on the email that you set inside your plugin settings and will not collect them inside the dashboard.
Edge
Hello! I’m trying to put a map of google maps, but every time I put the settings I get this message
“Sorry, there was a problem. Google Maps is not loaded correctly. For technical details, see the JavaScript console.”
what can I do ?
thank you
Hi,
This issue is caused by some changes the Google made in its maps API. There is an easy and simple solution for this. Please just submit a ticket to https://edge.ticksy.com/ with an explanation for you issue and one of our support agents will assist you as soon as possible.
Edge
Hi I have a question about the portfolio slug…
I need to have this string for each portfolio: www.sitename.it/collection/f-w-2016-collecion for each portfolio and the single item should have this url
www.sitename.it/collection/f-w-2016-collecion/outfit-01
How can I do that with your layout? I think it’s an important thing to deveop… thank you
www.paolaprata.it
HI,
You can change the portfolio slug in Edge Options/Portfolio by putting the desired one into designated field. This will only change the general portfolio slug but in this way you can’t change the url structure by adding/removing folders in which these portfolios are contained.
Edge
Hi Edge: Are there any place on theme options to include Google Analitics Code? Thanks
Hi,
We recommend putting the Google Analytics code to header.php file of the theme.
In your wp-content/themes/oxides/header.php file paste you code inside <script> tags either before closing head tag , or immediately after opening wrapper_inner tag
For further assistance please submit a ticket to https://edge.ticksy.com and our support team will help with this part.
Edge
Hello, I’m having a problem trying to play a video background header on Google Chrome. In Safari it works, but when I try to load it on Google Chrome it does not load the video. Can you help me, please?
Thank you!
Hello,
Please submit a ticket to https://edge.ticksy.com , and include a link to your site, so that our support staff can check this closely and help with it.
Edge
Hello, I’m looking to have a google font lalezar but it’s not in your list. how can I do it?
Hello,
Try to add it manually. You can add this line of code in head tag inside theme’s header.php file
<link href=’https://fonts.googleapis.com/css?family=Lalezar&subset=latin,latin-ext' rel=’stylesheet’ type=’text/css’>
and then, just apply this font to desired parts of your site, via custom css in Edge Options -> General -> Custom CSS field.
Edge
We use Oxides theme for a while and for some reason all of our new pages are in boxed lay-out. This happens also when we try to copy a page which is full-width layout. We purchased the theme some months ago but never asked for support, hopefully you can help us out.
Hello,
We have tested latest theme version now, Oxides 1.3 with Visual Composer 4.12 version, and when you add new page that uses Full Width page template, and set row content to be full width as well http://screencast.com/t/R2dpPNgTfd
No problems there http://screencast.com/t/jUqbGAbK
Check that you didn’t enable Boxed layout in Edge Options -> General?
And make sure please that you have the latest theme version and VC version, and if the issue is still on, you need to submit a private ticket to https://edge.ticksy.com with a link to your site and WP admin access for further inspection by our team.
Edge
Also if you need, we are sending you instructions for updating theme and required plugins:
Here are the instructions for theme update http://oxides.edge-themes.com/oxides-documentation/#!/getting_started_updating_oxides
After updating the theme, you can update Visual Composer, just go to Plugins -> deactivate and delete it, and you’ll get a notification to install it since it’s required plugin, so just click on it and install/activate it. You will get the latest included version that way. Make sure you have main Oxides theme activated while performing this updated (not child theme if you’re using it)
Thanks for the quick reply. Before we contacted for supprot we’ve updated the theme and all plugins, also included VC. We’ve set page layout to Full Width and with that, the problem was solved. Strangely all the other pages are set to Default. To us it seems like the Edge Options feature is not working properly, for now it’s not a big issue.
Thanks again, we appreciate it.
Hi again,
You’re welcome. Default page template is always showing content in grid. And Full Width page template, allows you to choose for each row, will the content of the row be in grid or full width.
That should work properly. If you have some more difficulties with this, submit a private ticket to https://edge.ticksy.com with a link to your site and WP admin access so we can investigate.
Greetings,
Edge
Hello, Is it possible to divide in more columns the: vc_row[vc_column_text] width=”2/3”]/vc_column. The body has 2/3. And I’d like to have 4 to 5 team members on the body. how is that possinle?
Hi,
We’re not really sure what exactly you’re looking for, but note that you can add Row element from Visual Composer and split it into four columns http://screencast.com/t/amKINOBHL and then inside each column, add Edge Team element , so that way, you will show four team members per row.
Edge
Hi! im having some troubble in iphone devices. the screen appears a little on the right and it doesn’t feet properly. can you help me please?
Hi,
Please submit a ticket to https://edge.ticksy.com , and include a link to your site, and our support team will check it and help with this.
Edge
Is that compatible with Gravity Forms?
Hi,
Unfortunately, we haven’t tested Gravity Forms within Oxides theme. It’s compatible with Contact Form 7 plugin.
Edge
Is there any way of adding multiple team members? Thank you
Hi,
Yes of course. You can simply add a row element with Visual Composer , split it into desired number of column, and inside each column add Edge Team element. http://screencast.com/t/9q5Q6pVb
So you can create your desired display of team members that way.
Edge
I am also having trouble displaying the portfolio page correctly. I am told my license has expired but this is the first time I have ever used the theme since purchase and I have never asked for help so far. I am a bit disappointed that a simple feature like this needs help in the first place. Can you please let me know how I can get the portfolio page to return the results requested?
Hi,
Can you please explain us what kind of issues you’re experiencing? The best would be of course to allow our support at https://edge.ticksy.com to see the actual site and access your WP admin area, so they can inspect the problem.
Make sure first please that you’re using the latest theme version, along with latest Visual Composer version we included in it.
Edge
Hi Edge Themes,
I just reinstalled the wordpress,
After we installed ur themes,
We didnt see the menu as usual, there is sample menu and menu only, (attached screen capture)
Need ur assistance, https://edge.ticksy.com/ticket/804780Hi,
As we just checked with our support – this case should be all fine now 
Edge
Good morning beautiful team!! I have a question… why don’t appear in the awesome font list, “fa-map” icon: http://prntscr.com/biptm2
In awesome catalog show me “fa-map” look: http://prntscr.com/bipu5h
Thanks very much
Hi,
Thanks for your message. These icons were added in recent versions of the Font Awesome updates, so we will need to update icon pack for the next theme update, to include these new icons as well.
Edge
Thanks!
No problem.
Hi Edge: How I can activate the avatars in the blog comments?
Hi,
Those are default Gravatar images. Each user needs to have gravatar account, and that image will be used. http://www.wpbeginner.com/beginners-guide/what-is-gravatar-and-why-you-should-start-using-it-right-away/
Edge
Thanks Edge, but my question is about the gravatar on blog coment. In admin you can see the user avatar, but in coment don´t appear
In this link you can see the coments without avatar http://socialinmedia.com/3-maneras-aumentar-audiencia-snapchat/
Thanks
Hi,
This is caused by some plugin you’re using, and the images aren’t visible cause of it http://screencast.com/t/NbI4a4M7P
Either deactivate it, or add this css in Edge Options -> General -> Custom CSS field:
.edgtf-comment-holder .edgtf-comment-image img:first-child {
display: none;
}Edge
In Safari I have a problem with my site: http://fobix-bilderwerkstatt.de/instax/instax-mini-90/ it is jumping. Take some seconds, wait and you will see it. How can I solve it? Other browsers do not show this problem.
Hi,
Please submit a ticket to https://edge.ticksy.com with a link to your site and our support team will inspect this and help.
Edge
Hi! I need your help ASAP please, how can I set the sliders on the home page as seen in the demo? (MAIN HOME)
Hi,
We have used Revolution Slider on our main home. This plugin comes included with our theme. Did you install it?
Then, you can import this demo rev slider! In your WP admin, you should go to Slider Revolution -> Import Slider and you need to navigate to xml export/revslider folder within your theme folder (check the theme package you downloaded from themeforest once you purchased the theme) and upload the sliders you want.
Edge
thanks! great theme!
You’re welcome!
How can I switch my theme to German?
Hello,
If you want to run only German website, You need to translate theme default labels. You can do it by using Poedit software. https://make.wordpress.org/polyglots/handbook/tools/poedit/
If you want to have multi-language site, you need to use some plugin like WPML for it.
Edge
Is it possible to have a top menu above the logo?
Hi,
You can enable top bar in Edge Options -> Header, and then to paste custom menu or links in Appearance -> Widgets -> Top bar Left widget area.
Edge
Thank you. Now I’m having a trouble, I try to add an element on WP Bakery but it doesn’t stop loading. Is there any problem with the plugin, theme or server? Thank you
Hello,
Make sure please that you have Oxides 1.2.1 version, and Visual Composer 4.11.2.1 version, that’s included.
If yes, please clear your browser cache, and check this again.
if the problem is still on, submit a private ticket to https://edge.ticksy.com , with a link to your site and WP admin access , and our support agents will check this and help you.
Edge
