94 comments found.
I’m STILL waiting for my support
Hai there,
Can you give me your ticket number? I’ll try to help you.
Cheers 
4311 – I have four (4) Days waiting, it’s that “costumer support”???
Hai there,
Sorry, I can’t see the number, you send blank comment.
I was search for “iamartbc” and nothing found.
Cheers
4311
Replied
Installed the theme for the first time. Don’t see OPTIONS page. pls fix this asap.
Hai there,
It’s fixed at the newest version.
Cheers
I downloaded it a couple of days back but it wasn’t fixed in that. so asked for a refund. we really liked your theme and if you’re sure it will work this time, I can buy it again.
Hai there,
Let me see your site first. I will check the backend so I need login details also. Please send the detail trought support tab.
Cheers
Hai there, I have a problem with the installation of the demo to the theme Bengkel, I zinstalowane all plugin but does not jump instal demo. Please help
Hai there,
Please send us your site and login credentials to support tab, we will try to fix it.
Cheers
I am having the same issue as elementsreative1 & hansiknaller. I installed the theme and cannot see the Options tab. Any help would be appreciated. thanks.
Hai there,
Please send a site url and login to our support tab. We will fix it.
Cheers
Hi, I got the same Problem as elementsreative1
Hai there,
Can you give me your site and login trough support tab?
Cheers
HI, I have just purchased this theme and am trying to import the demo content. I have activated all plugins but cannot find the demo import. You say go to options but I cannot find an options tab?
Regards, Damian
Hai there,
I was replied it and fix it.
Cheers
does this theme work on mobile and in multiple languages?
Hai there,
Yes, this theme work on mobile version. Unfortunately, still doesn’t support WPML. But you can try it by your self, it’s not recommended.
Cheers
i got this error with the plugin bengkle extra & ACF Pro
Installing Plugin: Bengkel Extra Downloading install package from /Applications/MAMP/htdocs/ohlins/wp-content/themes/bengkel-child/plugins/bengkel-extra.zip…
Download failed. A valid URL was not provided.
Hai there,
Please use the parent theme before installing plugins.
Cheers
Can this theme work with woocommerce?
Hai there,
Unfortunately, not for not.
Cheers
the nav bar does not toggle open on mobiles or tablets? careerinfitness.co.uk
Hai there,
Please send us again support mail to support tab.
Cheers
hello whenever I put a formstack for in the footer it stops the menu opening on mobiles??
Hai there,
Please send your request to support tab. Also attach your site url.
We’ll check it.
Cheers
Before i buy this theme, can you please give me an information if ts possible to change the color of this theme? Such as, the blue one change into red. in which part i can change, in theme option? or i have to create own CSS?
Hai there,
You just need to change it using customizer. As you can see at the description.
Cheers
In theme option?
Hello,
suddenly my Theme doesnt look like on the demo, the body is not large, whats the reason, please check: http://aze-gmbh.de/
hai there,
please try to update the theme to the newest.
cheers
Halo, when we use the widget Partner Block twice, the second one is going to 1 column. Could you fix this bug?
hi there,
let me see your site url.
cheers
Respon please
Hello, please give some feedback
Hai there,
Sorry for the trouble. Please give us a support mail via support tab instead comment.
I will check it for further after have your login credentials (send to support mail ).
Cheers
Purchased this theme a couple of months ago and I have been building a test site with it. I tried to update Advanced Custom Fields but it says I need a key to do that so I came here to see if there was any help…. the Author is seen asking for the log in to user’s sites in order to update it for them? Um, no thank you… Also, WordPress recently updated to 4.5 and now basically everything in this theme is useless. I haven’t even launched my site because I’ve had so many issues with this theme and now it’s worthless and useless to me and I’ll have to build my site using another theme. I emailed support and got no response. This is just terrible customer service. What was the point of paying for 6 months of service if we never actually receive any service? What a waste of money this entire purchase was. I would like a refund on this item as I’ve not had it live yet and I am unable to get it to function properly.
Hai there,
You are answered Dewi mail in Friday 22PM, actually we’re not work on that time and we are off for weekend.
Sorry for the trouble, but the update should solve the problem (also we updated ACF plugin).
If you want a refund please contact envato team.
We’re so sorry for the trouble, if you need anything else just ask.
Cheers
I am having problems with the way the testimonials display on the front page on mobile devices. Please take a look here, http://freshtreads.net/ on a mobile phone and kindly tell me how to make that fit right. This section displays correctly on mobile in your demo site, but it doesn’t do so on mine, and I cannot find the error in mine.
Please answer here because I have sent support requests through your email contact form and have not received any reply.
Hai there,
I was closed your ticket because you not respond the latest mail from me.
Please send a new request and send also your FTP account, I will try to fix it.
Cheers
I have sent credentials to you yesterday via your contact page. No reply. Problem not resolved.
I sent you wordpress credentials yesterday via your contact page. I have had no response from you and server logs show that you did not use those credentials, and the problem is unresolved. Please email me directly at vendors@enmbl.com
Hai there,
I’ve search for your mail but not found.
Can you give me your ticket request number here?
Cheers
No, because you did not send one to me. I sent the credentials to you via your contact form here http://themeforest.net/user/themesawesome I’ve asked you (above) to email me directly so as to avoid any further unnecessary delays. Please do so.
I have resent new updated login credentials to you via this page http://themeforest.net/user/themesawesome Please check your inbox that is associated with that contact form.
Hai there,
Sorry but that is will direct to the theme author. You need to send to this link:
http://themeforest.net/item/bengkel-modern-auto-car-repair-business-theme/11502444/support/contactIn case your mail send to all support agent.
Cheers
Your service is awful. I paid for six months of basic service with the purchase and despite multiple requests, I’ve received none. Requesting refund from Envato now.
Hai there,
I was replied your ticket #3389 from “Vendors” since March 23, and you’re not respond after that. So we close your ticket on April 1st.
http://themeforest.net/user/themesawesome is not directly go to support forum, me and other agent can’t see it.Cheers
Clowns
The theme fades out when clicking on a phone number link and leaves the user with a white screen. I contacted support and no one has fixed this issue yet.
Hai there,
Replied to your email.
Cheers
hello I want to use your theme with twitterfeed-rss: But got this message as error: “Your feed might be empty or missing publish dates or GUIDs. A feed needs to contain publish dates or GUIDs in order to work with twitterfeed” www.aze-gmbh.com/blog/feed or aze-gmbh.com/feed not working well, missing information
Hai there,
Have you contact the plugins author?
It’s an external plugin, you need contact and ask your issue to them.
Cheers
Hello, it has something to do with your theme, normally the wordpress rss shows the pubdate but on your theme the rss publish date information are missing. And the website twitterfeed cant be fetch the rss-publish-date. Normally with other themes the rss worked fine, but here you cant find the information about rss publish date: http://aze-gmbh.com/feed/
Hello there, I just got this theme and installed it..where in the hell do you put the purchase code/key so i can get updates for this? Your help would be much appreciated.
Guys I Can’t update Advanced Custom Fields Pro? is asking for the purchase key but, I can’t see in the theme where to put the key???
Guys I am getting this when updating the ACF plugin? “There is a new version of Advanced Custom Fields Pro available. View version 5.2.7 details. Automatic update is unavailable for this plugin. To enable updates, please enter your license key on the Updates page.” help pls
hai there,
I’ll update it for you, just send the login and your site via support tab
Cheers
I’m interested in this theme. How easy is it to change the main color from blue to something else? Does your download include instructions to do that?
Hi Enmbi,
Thanks for your interest
It is easy to change all color. You can change it via live customizer and page builder.
Cheers
Thank you. I purchased this theme based upon the assurance you gave me here. I cannot find where i need to go to change the colors. Can you help me with this?
I found it. Never mind
Hi,
Sorry i posted the above comment from the wrong account.
Great theme. Currently the toggle navigation menu appears when screen size is less than 768px. I do i make it appear when the screen size is less than 800px?
Secondly, the testimonial slider on the homepage, doesnt resize properly on mobile devices. it appears as one tall sentence?
Hai there,
You can do that, but I’m not sure how to tell, so many code to make it appear as 800px, but for the simple ways, just open css > responsive.css and change all 768px to 800px.
NB: actually is too risk without create new code especially for 800px
Cheers
