973 comments found.
Hi guys, Please can you tell me where I obtain and where I set the Google API? Thanks! 
Hi. Please check this guide for Google Maps: https://support.proteusthemes.com/hc/en-us/articles/208650749-Google-Maps-not-working-
For all further questions please use http://support.proteusthemes.com/ We can only offer timely support on our support platform.
I want to add two social network Vkontakte (vk.com) and Odnoklassniki (ok.ru) How can I do this?
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets.
There is no option to open a support ticket at http://support.proteusthemes.com/. I paid extra to get the 12 months of support, now I wonder how I actually submit a support ticket.
Hi, field for opening tickets are at the bottom of documentations at support. Here is direct link: https://support.proteusthemes.com/hc/en-us/requests/new
Let me know if you have more problems with that.
good afternoon, I installed the Yoast SEO and ask sitemap.xml gives me error 404 Can you help me please? Thank you
Hi, thank you very much for your comment, but please understand we can only offer timely support on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hi ProteusTheme support, first of all I must say that I have been a happy customer, I bought this theme some time ago and I am quite pleased with it. But on the other hand I have some persistent problem and I would like to know if there was some fix for this :
1. There is multiple H1 header tag. The one at the left side of heading and there is one for every slider Title. Is it possible to erase the slider h1 tag? Or to change them to H2 tag?
2. The page speed of your theme is good. I did optimization on this side for hours and hours (on ivystudio.ca). The best I could come with is 75 for mobile and 85 for desktop which is great! But I was wondering if there was something else to do to make the speed even great?
Again, I have to say how please I am with this theme but the H1 tag is a big issue for me and my SEO optimization. Thanks you already for your help & Best regards
Hi, thanks for the nice words.
1. You will need to change that in the `part-jumbotron.php`. However if you choose new light style titles in jumbotron are no longer h1 but p.
2. I would recommend that article for page optimization -> http://www.wpleague.com/speed-wordpress-website-reduce-bounce-rate/
Hi Team, i really like you Theme. My Question – is there a chance / option to change the style of the Main Menu Navigation?
Hi. All the colors of the Main Navigation can be changed. And you can choose between static and sticky navigation. We are also preparing new refreshed style for BuildPress which will come out with the next update.
Thank you for your kind answer. Sorry, my question was misleading. I meant – is it possible to NOT have the main menue overlapping the banner picture. An option that you can choose to put the main menue in line with the header?
No problem, i understand your question now.
Unfortunately out of the box there is no such option. It can be done but with some custom CSS.
Please tell how to get rid of the dobule popup effect caused by essential grid here:
http://www.tablice-szklane.pl/tablice-magnetyczne-inspiracje/I will be grateful for your help.
Hi,
thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Here is solution for this constant problem:
https://support.proteusthemes.com/hc/en-us/community/posts/201105811-Buildpress-light-box-competing-with-essential-grid-lightboxI’am glad that you find solution on our forum.
Let us know if you will need help with any other problem.
Dear Author/Support, I bought BuildPress few days ago and it is working pretty good so far. Thank you for creating this nice theme. I need a Bill in PDF form. Would it be possible for you to Email it? Many thanks.
Hi, thanks for the nice words!
We are not direct seller so all the invoices of the theme handles Envato. I think you will find your invoice if you follow this Envato article -> https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
Hey. I use nulled buildpress for some time and just love it. Now i want to purchase it for support and updates but there is one problem, since its nulled i dont see any update button on themes page. Is there any way to purchase and upgrade without ruining my site?
Hi, we didn’t published nulled BuildPress so this must be some kind of stolen version. I don’t know if they change anything in the code but if they didn’t you should just overwrite BuildPress theme files with original bought BuildPress theme files and everything should stay the same. In any case i recommend to make backup first.
We can help you to make a transition if you’d like to, but this would be an extra service.
Hi there,
I have a couple of questions…
1) I tried to insert links on the images of the Partners/Clients section, but the links are displayed as text. How can I fix this?
2) How can I set the WooCommerce products to have all the same height in the Shop section? Right now their size is set by the product name length, resulting in unaligned ADD TO CART buttons.
I look forward to hearing from you soon.
Thanks!
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hello, Where does the text fragments of the first page? I created the relevant page and have added the box by selecting the title page but does not show me the text you have set, but the test text.
I can tell where I find please. Thank you
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hi,
I need to know how to add a second-level menu submenu services.
Thank you
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Good Morning,
I created an additional flyout, besides that comes with the template, but when I assign a particular page, it is shown in the two pages, for example: I have the services page to which I have assigned the menu comes with the template, and I created another for interviews and when assigned to that page is not displayed but the service, both have the same location, then shows the interviews in services and interviews, ie, or one shown or another, but I can not get the menu is displayed on the relevant page.
how can I do? as I think another location?
Thank you
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
resolved. Thank you
Great to hear, thank you too for being our customer!
Good afternoon,
I need to know the perfect size for images of the head . Thank you
Hi,
Do you mean for the slider? You can find it here: https://support.proteusthemes.com/hc/en-us/articles/203540492-Slider-dimensions
Or please ask on our support forums as we provide support there: https://support.proteusthemes.com/hc/en-us/community/topics
Thank you!
Thank you too!
how do I edit the content on the our services boxes!? I am not referring to the page itself but the box with snippet and text to read more as in your demo – to bring to the particular service page!
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
Hi Thanks yes I have gone through the forum and can’t find, what should I enquire/search for further about, I mean what do you call those – our services boxes with read more – leading to services page
Hi Leon. I think you mean Featured Page widget? Take a look at this short guide which will answer your questions -> https://www.proteusthemes.com/docs/bolts/#featured-page-widget
Take care!
hi how this theme of membership and order system works help me pls then buy thanks
Hi,
I am not sure if I understand your question. Themeforest does’t support membership for the themes.
Hi,
Can you make the project image gallery into a slider and not displaying all the images down the right hand side??
Thanks
Out of the box, Unfortunately no.
It can be done but with customization of the theme. If you are interested in costumization please write to us on http://support.proteusthemes.com/
Hi how edit page with visual composer? now work you builder, but in the description of the theme written that we can work with visual composer
Hi, thank you very much for your comment, but please understand we can offer timely support only on our support platform. Please check http://support.proteusthemes.com/ – you will find public forum, knowledge base as well as option to open private tickets. Also, have you checked the theme docs?
thanks for answer
You’re welcome!
Updating theme wiped all settings. Beware.
Hi,
I’ve just sent you a response to your rating for more info as this should not happen as I will do my best to fix this bug.
Hey, I bought this theme some time ago. I’ve noticed this theme now supports Visual Composer. However, I’ve downloaded the latest update and Visual Composer is not bundled. Am I not entitled to this? Do I need to purchase again to get the Visual Composer? Thanks in advance.
Never mind. My mistake. You now support Visual Composer. Not bundle it. Please ignore me
Hi,
Yes, that is correct. I am writing a long article why bundling plugins hurts on the long run and nobody should be doing it. I will post it here once it is finished if you’re interested in.
