239 comments found.
Hello, I really like this theme, but I am wondering if it is compatible with other sliders particularly this one.
https://codecanyon.net/item/slider-pro-responsive-wordpress-slider-plugin/253501?_ga=1.10387125.1254997569.1467266910The person I’m doing this for does not like revolution slider and needs something a little more user friendly for a novice.
Also, will the header support a taller logo?
Thank you for showing interest in our theme.
Yes you can use any slider there is no issue.
Yes you can use logo of any size header layout will be adjusted accoedingly.
Pre-sales quiz. Compatible with WooCommerce 2.5?
yes
1. How can I change the PAGE title for the default calendar page? I would rather it to say Upcoming Events with the “S” on the end.http://new.crcncc.org/events/
2. What is the shortcode to insert this month calendar on a page using the visual composer?
3. How can I use the events module in visual composer to just show upcoming events? Right now it shows all events. http://new.crcncc.org/all_events/
HI
Thanks for choosing our theme
Dear please submit a ticket at https://designsvilla.ticksy.com/ our
technical team will certainly help you out there.
Regards
Considering this theme for 2 client projects. Can I please review the documentation. Thank you.
documentation is included in theme package and we also provide life time support for our item for more details please contact our support channel thank you
I have not purchased the theme. Need to see the documentation to consider it for my clients.
contact here please designsvillaa@gmail.com
Question.. I see comments that plugins Total Donation and Visual Composer that come packaged with the theme are modified versions and not the true originals. Please comment.
yes we have/had modified these plugins to achieve our requirement for this theme and we are providing latest versions when ever these plugins release new version
thank you
Can you elaborate generally on what types of modifications were made in the plugins? I have concerns about stability of any plugin I hear has been modified. I would assume you fully support them as well? Thanks.
sure we just modified some design abilities and not stability issues there
More questions please that isn’t clear in the documentation: 1 – How does the cause CPT and the form with Total Donation tie together? 2 – When a donation has been made is the total amount received to date and progress bar automatically updated? 3 – Are the widgets that come with Total Donation (eg. circle widget and donors) available to use in the theme and are they reflective of what has been collected? Thank you.
for causes we have custom vc element which is integrated with total donation plugin and you can sett separate campaign for each cause.
yes whenever a donation received it will be reflected in collected amount and progress bar.
yes all plugin’s default widgets are available and working fine
ok I see in the documentation the campaign name used in the TD plugin gets copied in to the cause.. so that must be how they are connected?
yes
Ok.. thank you so much for the quick replies.. I may have more questions tomorrow after consulting with my client. 
sure
hi,
Can you set up my place? http://demo.designsvilla.com/helpme-versions/helpme-v5/HI Calipsis
Thanks for choosing our theme
Dear please submit a ticket at https://designsvilla.ticksy.com/ our
technical team will certainly help you out there.
Regards
Hi my sticky header stopped working out of nowhere, i checked the setting and it is enabled but isnt working. Also im not able to update the WPBakery Visual Composer i get this error message “Update Failed: Update package not available”
please contact our support channel thank you
HI
Thanks for choosing our theme
Dear please submit a ticket at https://designsvilla.ticksy.com/ our
technical team will certainly help you out there.
Regards
Hi. it is asking to update visual composer. But when I try to update there is a message error : “Update Failed: Update package not available.” What do I need to do? Thank you
ignore it activation is for personal licence and you don’t need to activate vc while we will provide updated version in upcoming update thank you
Hi,
I choose HelpMe theme as I was interested in the template V3. How do we import the templates to make it look like the one your web site
http://demo.designsvilla.com/helpme-versions/helpme-v3/onepage-v3/Hi mezyal,
Thank you for your purchase, please submit a ticket here http://designsvilla.ticksy.com/ our support team will guide you or you can ask our support person to install demo.
please note our support team is available 11am to 8pm +5 GMT
Does the theme support RTL Language (Arabic)?
yes our theme is rtl ready Thank you
How do i get the donate menu item in the navigation to have the color/rounded rectangle behind it like on your sample?
hi ggogis, Thank you for contacting us, please insert url and button text for donate menu from appearance -> theme settings -> header at bottom.
for further assistance please contact our support channel thank you
Hi, how can I change (translate) the text of the Event Countdown? I´ve to change the countdown-text day, days, hour, hours, etc., “upcoming event” and the text of the button “view event”.
And is it possbile to set the next Event automatically as Countdown and where can I set the link for “view event”?
Best regards!
Thank you for contacting us please contact our support system
http://designsvilla.ticksy.com/Thank you
Hi, I can´t contact your support system, because “purchase code doesn’t seem to be valid.”. I used the Item Purchase Code of the envatomarket License Certificate => Item Title: HelpMe – Nonprofit Charity WordPress Theme
Sorry for inconvenience let me refresh envato api you can try again within 5 min Thank you
Thanks, it worked.
You are welcome,
Please note due to weekend you may get some late response Thank you
HI, when creating a cause there is no summery section to add my info for each cause
please contact our support system http://designsvilla.ticksy.com/
I tried submitting a ticket but its saying my purchase code isnt valid
sorry for inconvenience,
issue has been fixed please try to submit a ticket again thank you
HI
Thanks for choosing our theme
Dear please submit a ticket at https://designsvilla.ticksy.com/ our
technical team will certainly help you out there.
Regards
When i import the demo site – the causes show up but i do not see the money needed/donated and chart – what do i need to do to get that to show?
HI ggogis
Thanks for choosing our theme
Dear please submit a ticket at https://designsvilla.ticksy.com/ our
technical team will certainly help you out there in detail.
Regards
Hi. I am interested in doing a crowdfunding site where users create projects to be funded. I have a question about this theme, can it be set in a way that not the admin, but the user that created the project, receives the donations (on their bank account)?
Thank you for your interest in our item,
Although helpme is a complete fundraising theme but it’s not multi vendor theme so no front-end submission management but you may try front-end user management plugin thank you
Thanks fot the info.
You are most welcome
some of the plugins are not installing
the theme and plugins are outdated
the theme and plugins are outdated
Please contact our support system thank you
i did already please check thank you
we have accessed your ticket thank you
Hi, Do you have samples or demo’s of the visual composer features such as content box, image box. These all have styles where can I view them.
all demos are build with visual composer elements for more details please contact our support system
thank you
Is there a guide for setting up an offline payment ?
Yes detailed documentation is available thank you
Hello,
Do you have a mega menu option with this theme?
thank you
yes we have builtin mega menu
Perfect! Thank you.
you are welcome
What is the campaign plugin used and can it be set to run campaigns by groups and have those group names above or near visible campaigns?
We are using totaldonation plugin for donations thank you
Hi! Bought the theme and It’s amazing, but there’s one thing, I haven’t been able to translate/Edit the contact field. Is there a way?
Thank you for your purchase,
please contact our support system thank you.
