1411 comments found.
Hi, I’m trying to submit a ticket on your new tickets website, but it says my purchase code doesn’t seem to be valid. Could you help me? thanks
Hi, would you be so kind to contact us via our contact form here https://themeforest.net/user/codexthemes and provide your purchase code, we will check asap. Thanx
Hi,
big sorry, there were some temporary problems in the envato api. Now everything should be fine, you should be able to create tickets as usual.
Regards,
Gregor
how can i receive theme updates outside codecanyon ? do you have a website or another place where i can also register and receive your recent plugin updates ?
Hi, according to envato rules the only possibility to get theme updates is themeforest.
what if i no longer have an account on themeforest ? this is very important
ok, in such rare case you can register in our support center at https://codexthemes.ticksy.com/ and ask for an update
that means if one looses his or her account . all he has to do is to create a new one and send you his license ?
yes
okay thank you
Hi, thanx for requesting. Pls be so kind to contact my support colleagues at http://codexthemes.ticksy.com/, they will assist you!
hey, have created a ticket. please check. thankyou
Hey, I have submitted a new ticket as I have changed my domain. Please respond to the ticket number: #868244 Thanks & regards
hi, ok, we will respond asap.
after i import demo, the menu is not showing properly? solution needed soon.
Hi, would you be so kind to submit this issue at http://codexthemes.ticksy.com/, my support colleagues will check it asap. Thanx
Hi, I can upgrade to the new version Wordpress 4.6?
Hi, yes, sure!
A pre purchase question – can the colours of the quickfinder icons be changed?
Hi, yes, sure!
Thanks. Reason i am asking is, the demo site has a blue-green theme, whereas we want yellow. Do we have to change every color or is there a common place to change it? How does it work?
Quickfinders consist of separate items. You can change the color of each of this items. Or you can apply a custom css rule to change the color of all of the items in one set at once
Cool thanks. And the 59$ is one time fee right? No additional renewal charges
Yes, no hidden fees. The only thing is the support duration. There are two options: 6 months and 12 months, which you can choose from
Your website says detailed documentation. I am not able to find any document/video tutorials. Can you point me to them?
Documentation is a part of the theme and is delivered with the theme. If you wish, I can email you docs. Just contact us here https://themeforest.net/user/codexthemes and I will reply on your mail
Hey I have read the documentation of this theme. And what you have explained for Custom Fonts is not accurate. I have added this and trying to use museo100-regular-webfont fonts and this is NOT working. Can you please provide an exact solution of what needs to be done to ensure the custom fonts are showing and also update the documentation so other will get benefit.
Please assist. Thank You Jay
Hi Jay, would you be so kind to submit a ticket at http://codexthemes.ticksy.com/ , provide your URL and wp admin access and ftp access, we wil check, what c ould be wrong. Thanx
Hi, is it possible to have a 100% width product masonry? Something like you demo for blog posts (http://codex-themes.com/scalia/blog/100-width/) but with products instead.
Hi, yes, it is possible, check http://storage3.static.itmages.com/i/16/0810/h_1470810853_4270570_4643d2900d.png
Hi there, I have a problem with the Scalia Theme. I installed the Theme in wordpress and now my computer often hangs for a Long time. Can you help me?
Hey, I have a nother few questions: I want to use the main theme for my Website. Now I have a few problems. First, the title of the slider in the top area has a background color, how can I remove this? The second problem is, that there is a colored face under the slider with the title of the site on it. How can I remove this as well? And the third question is, is it possible to add the flag icons for different languages into the menue without installing the WPML Plugin? Because I dont need the plugin for translating the page. I just want to add the Flag Icons like as a link to get to the english version of the website. Thx
Hi, would you be so kind to submit this tickets at https://codexthemes.ticksy.com/ ? Thanx
Hello there any way to put the web on maintenance. I installed the plugin WP Maintenance Mode but does not activate the maintenance mode. The web is www.ismaeliglesias.pe
Hi, would you be so kind to submit this issue with your URL and wp admin access details at https://codexthemes.ticksy.com ? Thanx
Hey About 1 year ago, another buyer asked the same question. Why the html links are not visible in the footer? Why have you disabled it? What is the reason for this? Any justification on this?
Rather then telling send a support ticket. Please assist. You answer: <?php echo do_shortcode(nl2br(strip_tags(stripslashes(scalia_get_option(‘footer_html’))))); ?>
All I want is to enable the footer html text and image. This is not a support request or any customisation request. Your support is doing down day by day!
Please assist. Jay
Hi Jay, all links there are disabled according to envato policy. You can insert links here using our shortcode [sc_link href=”YOUR URL” text=”YOUR TEXT”]. Or you can insert anything you wish in the footer.php, line 45 , http://storage2.static.itmages.com/i/16/0805/h_1470380924_9965851_7e6d6853b1.png
Hey Can you reset my account? I don’t remember the email I used to create an account on your support. I’ve tried my username on themeforest and reset the password, but the code is code is registered on another account on support forum.
Please reset my purchase code from your support forum. Please assist. Thank You Jay
Hi, pls accept my apologize for this delay, I was away from the office for some days. Note, we have moved our support center at https://codexthemes.ticksy.com/, would you be so kind to register here and continue submitting your tickets here? Thanx
I have updated the theme and now my blog post images on all themes from the blog and news module have images that are incorrect in width. I have regenerated all thumbs, deleted images completely and still the site wants to resize these images with an aspect ration, rather than resize them according to responsive or even full width images.
What do I need to do to get these images to resize correctly?
Any word on this
Hi, pls accept my apologize for this delay, I was away from the office for some days. Would you be so kind to submit this ticket at https://codexthemes.ticksy.com/ and tell us your URL as well as wp admin login details, so we can take a look at this issue? Thank you
Hi there, we are planning to migrate a site with a theme to Scalia. We have some custom post types that we need to use to show information in some pages, but we don’t know if there is a chance to add this customs post types to the pages, maybe as a shortcode. Is there any way to get the custom post types to show inside a scalia theme based page? Thanks in advance
Hi, yes, it should be possible. We could assist you in doing this, pls submit a ticket at http://support.codex-themes.com/ with your site URL and wp admin access, so we can check
Hey Nice theme 
Can you please assist or suggest how to reduce number of requests? The theme has a lot of request and that affects the speed of the website.
Thank You Jay
Hi thanx! Could you pls contact my support colleagues at http://support.codex-themes.com/ and provide your URL as well as admin access details and we will check asap. Thanx
Hi, in the “Post grid settings”, in the tab “Data settings”, I can choose an order by “Meta value” or “Meta value number”. How can I set this values? I need to put in order a list of posts, but neither date or ID fit with my need. Thanks
Hi, sorry for delay in replying, I am on vacations now. Pls would you be so kind to submit your request at support.codex-themes.com and post your URL as well as wp admin access details, my support colleagues will assist you asap. Thanx!
Suggestion: please give Top Area it’s own place in the Color Options section. I tend to use Child Theme Configurator for custom styles on all my sites but it is having problems with your theme. So the only option I have is just to turn that section for the time being. Please, give that section it’s own section where we can customize it as we’re able to with everything else. I am happy with this theme and have an over all great impression which makes this a bit head scratching but still good job!
Hi, sorry for delay in replying, I am on vacations now. Thank you for your suggestion. Pls would you be so kind to provide more details (screenshots) at support.codex-themes.com to be able to better understand what would you like to achieve? Thanx!
1. Sorry about that. Top Area is your terminology for the area above the Menu that contains name, phone number and social media account info. There needs to be a place where we can change the colors in the theme options. 2. I am having a major problem where I am designing the front page myself. I turned off the Title area and have inserted a LayerSlider right beneath the menu. Yet there appears about 25 pixels of padding above and beneath the slider and maybe 5 px of padding on the right and the left. Even though I have selected full page and every variation of stretch this padding is still cropping up. I have not used padding or margins anywhere so don’t understand why padding us showing up where I placed none. Where can I find this padding in the css so I can resolve this crazy issue? Thanks.
Hi, on order to be able to help you with this issue, can you pls provide your URL and wp admin access and screenshots at https://codexthemes.ticksy.com/ ? Thanx
When I attempt to use the LayerSlider padding appears on all sides of the slider but I “resolved” it for the moment by using the Nivo which is only putting padding on the bottom. This is bit frustrating because I don’t expect padding on something unless I put it there, especially when the power of WP Bakery tools is the ability to create space where you want it. Having to track down these random padding settings or find out where they are coming from when I haven’t entered a single padding or margin value defeats the purpose. I like the theme as it’s design is awesome but I don’t like it when theme design supersedes the ease it’s supposed to be making available.
Hi, would you be so kind to submit this issue at https://codexthemes.ticksy.com/ ? My support collegues will check it asap. Thanx
Hi, we have seen your review and we have replied. Would you be so kind to check it? Thank you
Can I move the Related Posts widget in the sidebar? Thanks
Hi, sorry for delay in replying, I am on vacations now. Pls would you be so kind to submit your request at support.codex-themes.com, my support colleagues will assist you asap. Please provide more details (description, screenshots) of your issue to be able to better understand what would you like to achieve. Thanx!
Hi, I need support, and register me. I do not have email with the password. Thank you.
Hi, sorry for delay in replying, I am on vacations now. Did you check your spam folder, maybe the confirmation email can be found there. Otherwise, pls provide the email address you have used while registering and we will resend you your password. Thanx!
Has everything deprecated on this theme? Accordian,Tour, Tabs ? Just attempted all 3 and to no avail. No matter what I do – I edit the Tabs, place text under each Tab and it doesn’t collapse..It is all on the page and can’t collapse with no styles that I selected
Hi, sorry for delay in replying, I am on vacations now. Pls would you be so kind to submit your request at support.codex-themes.com and post your URL as well as wp admin access details, my support colleagues will assist you asap. Thanx!
