69 comments found.
I sent an email on the afternoon of 19/10, I am yet to receive a response from twin core.
I hope that you can respond and assist with my technical query for the template.
Thankyou in advance
Hi stuartsmithdesign,
we send you replay to your email, please check your email 
Best regards,
Twincore
Hi, i recently purchased your template
it is a good looking template but beware there are a lot of issues
i installed the quickstart package 1.1 for joomla 1.7
The problems i’ve noticed are(until now):
-The showcase, doesn’t show any items beyond home page
-the gogotwitter, it’s a version for 1.6. Above all, if you try to change the search word, you can’t save the module in backend. So it is, as it is.
-the contact google map, doesn’t work properly. if you are going to change the coordinates in the module, it adds some extra “div’s” and “p’s”, not showing properly. Once more it wasn’t saving the changes i was doing. I had to disable the tinymce and by luck i succeeded in changing the new coordinates.
-the social icons in the upper right. if you remove one social icon and try to add another one, it doesn’t show up/in particular the fourth in the row
Beyond the above mentioned problems, common css issues are(as already mentioned by others users):
-how do i remove the plus pop sign in the upper right corner?please add the solution in the help file.
-where is installed the gk tabs module?/ i really can’t find it
Thanks in advance
Hi PanosSud,
thank you 
we replay to your e-mail.
Best regards,
Twincore
Hi Twincore,
im just the Supporter for my Client. He has purchased the Template with hims account.
I send him a Email and aks to say me the Name on themeforest?
I musst need change the template details 
Thank You
BD
Hi buganidesign,
Ok, we will wait until you can prove or identified as our customer. Please understand this situation.
Best regards,
Twincore
Hi there,
first of thank u for the NICE Template! I love your Work. The Installation and configuration is working wonderfull, but i have 3 Template Details questions, i hope u can help me.
Please look at the Image Link to understand what i need.
http://www.bilder-hochladen.net/files/big/8gdn-11-19ca.jpgThank You Best Regard,
BD
Hi buganidesign,
thank you 
we see, you don’t have purchased mark. Please use your account Themeforest that you purchased solid pro template.
Best regards,
Twincore
hi, in joomla the administrator password does not work, what should i do in order to log in to the admin panel
Hi pjpokh,
please send us your question again to http://themeforest.net/user/Twincore.
Best regards,
Twincore
I just installed the template, my site works with JomSocial 2.2… there are many problems. How can I fix this? Do you have a template for JomSocial? Have never resolved these issues?
thanks
Hi Mapicella,
we don’t make the solidpro template for JomSocial, that why maybe you have a problem with this. JomSocial is not a free, that why we don’t make version for JomSocial.
To get Support please contact us http://themeforest.net/user/Twincore
Best Regards,
Twincore
Hi, great template.
I’ve noticed that the showcase menu item doesn’t always show the the showcase items though. This seems to be present no mater what browser I use. If I click through the preview a bit then hover over that menu item it reveals a empty menu instead of the showcase items.
Is this issue addressed in a updated version of the template or has it not been noticed before ? :/
Regards
Hi Mrsteevj,
we send you email , please take a look.
Best Regards,
Twincore
Hi there, any chance you can share how this was done with us too. thanks
Hey guys I sent you an email a day ago, asking how do I remove that tab on the top-right hand corner of the QuickStart theme? Not the client tab, the other one with the blue plus (+) sign.
Hi jgalileolopez,
we have already replay your e-mail, but we sent you again our replay email to you, please check your e-mail 
Best regards,
Twincore
Thanks for reply. It was in my spam folder. I managed to get rid of the (+) and in the process of setting up for my needs.
Any chance you have an html version in the works for this template. I have seen a few requests so it may be a great idea. Please let us know. Thanks
Hi Jgalileolopez,
sorry, in moment we don’t have any plan to make it on HTML version. But if we have time and make it on HTML version , we will let you know.
Best Regards,
Twincore
Hi again,
Confirmed on both counts, no emails are blocked from Yahoo! or yours specifically. The server logs do not show emails coming in from you. The last email from you was Tue 8/23/2011 8:16 AM
After that, no further communication from you was received after multiple requests for support.
Do you not have a support site? Do you not have Instant Messenger or SKYPE ? How will you provide quality support if you don’t have these basic things?
Right now, it’s past 20 days since a request for help was initiated. That’s very bad to say the least. It may be that you are indeed sending emails as you indicated, but it’s definitely not reaching me or even my email server. What if these are dozens of such incidents? That would obviously damage your reputation as well as products/services.
I’ll attempt to send you an email request with another email, even a Yahoo! one at that.
Hi IPN ,
the last contact with you on 29 Agt, after that we don’t receive any e-mail from you regarding template issue, Maybe you have problem with your server.
As you know, we try to help our customer, but we have not much time, we have a lot to do. That’s why we make Help document. And Support also is not our duty.
Best regards,
Twincore
Hello,
When was your last reply to me and why can’t you simply state a resolution here as to the issue of the “Showcase” menu not working?
Evidently your email is not reaching me all of a sudden and you don’t respond to emails either as my server and your yahoo account is communicating in cyberspace and not reaching us.
At least here, we seem to be in communication. Any reason not to put a resolution to the problem here?
Hi Omar,
we don’t understand why you don’t have our email ?, we have check it again that our e-mail is success send to you. Please make sure that you not block any email from yahoo and check it again on your spam folder.
We have a reason that we don’t replay any Issue about template here. You can give us your alternative e-mail.
Best regards,
Twincore
Hi
I’m not getting your emails.
Hi Omar,
we just replay to your e-mail, that you send to us.
Best regards,
Twincore
Hi Twincore,
I’ve asked many times for support on the link you provided, however, I got no response.
I’ll try again.
Hi IPN ,
we sent you e-mail, please take a look your e-mail
Best regards,
Twincore
On my bought version, the “Showcase” menu does not show up on every page, why not?
http://worldquests.com/solidpro/Hi IPN ,
please send your question to http://themeforest.net/user/Twincore to get support.
Best Regards,
Twincore
Hey, Great Work!
Question, I understand that, the ‘News Pro GK4 Module’ In RTL , Is not working. So there Is another Image / video model that I can use for this theme?
Thanks!
Hi unbalanced69,
Thank you 
Yes it still not support for RTL ,but you can use Tabs GK4 .
Best regards
Twincore
Hi there, your template looks great. Unfortunately I saw that your template is not supported by IE7 . Is there a chance that you will offer this? As much as I’d like to ignore IE7 , a lot of businesses here still use it.
Thanks
Hi Lammetje,
please contact us in themeforest http://themeforest.net/user/Twincore if you have issue regarding the template.
Best regards,
Twincore
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4. And will i also have an option to be able to arrange the menu bar to the top under the logo & client bar instead of the slider, and then have the slider under the menu bar? kind of like the Nivo slider page but without the page header text on the right?
4. You can set it like a nivo slider page. The page header text on the right is a module Infopage, that is a optional, don’t add this module,if you don’t need it. So you will have page a nivo slider without the page header text on the right side. ############################################
Hello Twincore, based on the question and answer above I have the following question.
Does this setup only work with Nivo slider? Or will it work with the Tabs Gk4 slider as well?
Header Menu Slider
I ask because I like the Tabs Gk4 slider and would like to use that right below the main navigation menu.
Thanks for your time.
Hi Lopez,
sorry, we don’t make style for the Tabs GK4 right below the main navigation menu.
Best regards,
Twincore
Hi there, interested in theme and am wondering what components, modules, plugins are included. I see only zoo component in the description. Can you list the comps, mods, and plugins that come with theme. Thanks
Hi jgalileolopez,
you will find the all Component, Module, and Plugin that we use on the template on Credits. Please scroll-down on the description site.
Best regards,
Twincore
Hi I finally got to check out the credits on your theme, but it seems the demo of solid pro has way more components and or plugins and modules than what is listed in credits. Is there a complete list of the comps, mods, plugins etc. in use in your solid pro demo setup? Thanks in advanced.
Hi jgalileolopez,
if you purchase the solidpro theme, you will get more detail on document help.
Thank you.
Best Regards,
Twincore
hey guys I’ve been trying to change the style for the gray striped table here http://freebuzzline.com/index.php/2011-06-02-17-50-43
I can’t find the style anywhere and it’s ticking me off.
Hi rcorrie90,
you can edit it on typo.css and search ”.category”, you can change the background.
Best regards,
Twincore
Didn’t work :/ I set the background and border color to red, but the only thing that changed was the border. The background is still the same.
http://freebuzzline.com/index.php/2011-06-02-17-50-43Hi Rcorrie90,
you can set it as important. Add !important; the end of CSS code.
By the way nice site. 
Best regards,
Twincore
Now it shows up red for a second when I refresh but is then covered over by the gray backround.. I added !important and I also added z-index:99999; but nother happened.
And thanks 
Hi Rcorrie90,
which style (theme profile) did you use on you site ? You can edit the typo.css not on main template folder css, but on the theme of style (theme profiles) You will find the theme style on folder …/core/themes/... Please open the typo.css on css folder, search or find ”.category” and edit the background.
Best regards,
Twincore
I tried that to.. doesn’t work. I tried that in the “orange” theme and the “left-strips” theme (1 & 2)... Sorry to be a pain guys but I just really need to change that style.
Hi Rcorrie90,
Please contact us http://themeforest.net/user/Twincore, we will reply to your email.
Best Regards
Twincore
Hi, I really love this template a lot & i really want to buy this you did a great job. I just had a few quick questions about it first.
1. I am new to joomla but i worked with html & css before would this template be easy to install and use?
2. On the portfolio pages iv’e noticed when you click a photo it doesn’t enlarge to show photos bigger will there be an option to make photos enlarge once clicked?
3. I also want to have videos on my site, will there be an option for me to add videos to my site?
4. And will i also have an option to be able to arrange the menu bar to the top under the logo & client bar instead of the slider, and then have the slider under the menu bar? kind of like the Nivo slider page but without the page header text on the right?
This will really help me in my decision a lot.
Thanks Kyle
Hi Kyle,
thank you 
Regarding from your Question:
1. Yes, we think the SolidPro template is easy to install and use. If you purchase it you can see the help document too.
Because you are new in joomla, Please learn/see first joomla tutorial,so you can easily setup joomla 
Now there are many tutorials about joomla on the internet. We have some link tutorial joomla : http://www.youtube.com/watch?v=P8LRRuYwQ9k
2. We don’t add extension plugin a lightbox (zoom image) in Solidpro template. But you can search ( http://extensions.joomla.org/search?q=light+box ) and install any extension plugin a lightbox (zoom image).
3. Yes, you can add a video.
4. You can set it like a nivo slider page. The page header text on the right is a module Infopage, that is a optional, don’t add this module,if you don’t need it. So you will have page a nivo slider without the page header text on the right side.
We hope this answer can help you 
Best regards,
Twincore
Hello, thanks for your swift reply, this actually helps me out a lot i will definitely be buying this template it has everything i need. Thanks again
Regards, Kyle
Hey Guys, one more question, once i purchase the template will it come with a demo site that is just like the one u have here in the demo?
thanks Kyle
Hi Kyle,
Yes, you will get the Quickstart for joomla 1.6 and 1.7 too. You will get same as the demo.
Best regards,
Twincore
Thanks for your reply, any wordpress version coming anytime soon?
Hi Puchimonti,
we can’t give you the time frame, but we will let you know if this template available for wordpress.
Best regards,
Twincore