Hello there,

Thank you for purchasing our theme and for reaching us. The Slider Revolution is distributed as a part of the theme under extended license of Envato. However this license does not allow you to register or activate the plugin. Activation is required only for automatic updates and support.

Support is provided by us and update is provided via theme updates so you don’t need activation.

Hope this clarifies. Let us know if you have any other questions.

Thanks, Ibrahim

Actually, there is another problem. I just watch your video how to install all the demo and settings here: https://www.youtube.com/watch?v=rmy700syj4s&feature=youtu.be in 7:45 you explain how to change the ‘STATIC CONTENT’ settings. when i tryin to do so, there is no option like that at all. I appreciate if you could check that please.

Hello again,

Thank you for getting back. I understand. The latest version of Visual Composer has different screens. You can enable them from Visual Composer > Role Manager > Custom Post Type and then select “Static Content”.

Ref : http://wpexplorer-themes.com/total/wp-content/uploads/sites/2/2015/11/vc-post-types.png

Hope this helps.

Hello there,

Thank you for reaching us. Can you please let us know what is the version of Sportexx you are using ?

Thanks, Ibrahim

Apologies. Can you please give me your ticket ID ?

https://transvelo.freshdesk.com/helpdesk/tickets/11815

I cannot even open the account! saying I needed to contact the administrator in order to login? what is this?

I am sincerely sorry. Your email got marked as spam and hence no response. Its our mistake. I am very sorry. I will rectify it.

great. thanks for the very quick respons and patching. Is it also compatible with the latest version of bakery? Had with some other templates lots of problems with it.

Hello again, Yes, it is compatible with the latest version of VC. Let us know if need further help.

top. thanks.

Hello there,

Thank you for purchasing our theme and for reaching us. I can see what you mean. Can you please email our support with your FTP and WP admin details ? I will provide with custom CSS code to fix this.

Thanks, Ibrahim

Ibrahim,

I can add the custom code myself if you post here I will add it

Thanks

Phil

Thank you Phil for your patience. My apologies for not getting back to you earlier. This code requires a trial and error. You can start with this :

.woocommerce-LoopProduct-link { height: 150px; overflow: hidden; }

The above code will set the height of product title + price, we can then adjust it to accommodate most products. Hope this helps.

Hello there,

Thank you for your interest in our theme. Yes, you can use it for development on subdomain and transfer to main domain.

However please note that the license is valid for one website only. It can be dev and prod but not different websites.

Hope this clarifies.

Thanks, Ibrahim

Thanks for the reply. I like your theme, but I have one last question. I see that the quick view option misaligns the image – it’s position too high. http://prntscr.com/dds960 I would expect it to sit in the middle. Any thoughts?

Also, is it possible to display categories on the home page in the stretched layout OR do change the popular / new / featured to e.g. categories? Thanks

Hello again,

Thank you for your questions. I can see what you mean. Yes, we can align the image to the middle of the quick view modal box.

Regarding home page, it is built using Visual Composer. You can add/change any elements you want as per your requirement.

Hope this answers your questions. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Thank you for noticing. We’ve put our dummy servers back online.

Thank you once again, Ibrahim

Hi There,

We aplogize for delay.

1. Please use solution from below link to remove newsletter from footer. https://transvelo.freshdesk.com/support/solutions/articles/12000021483-how-to-remove-footer-newsletter- 2. Here the procedure from below link helps to configure mailchilmp with wordpress. https://connect.mailchimp.com/how-to/128 3. Please use solution from below link to remove rss icon from footer. https://transvelo.freshdesk.com/support/solutions/articles/12000004953-how-to-hide-rss-icon-in-social-links-

Hope this helps.

Thanks, Farook

Hi,

My product images (gallery) are showing up incorrectly in woo commerce plugin. Its saying my theme needs to “add WooCommerce 3.0 support”

source – https://createandcode.com/broken-photo-gallery-and-lightbox-after-woocommerce-3-0-upgrade/

IS the newest woocommerce fully supported with this theme?

Hello there,

Please make sure you have the latest version of Sportexx. The theme is compatible with WC 3.x.

Please use Envato Market plugin to update the theme. You can find instructions to update the theme here : https://ibndawood.com/how-to-update-a-themeforest-wordpress-theme-or-a-codecanyon-wordpress-plugin/

Hope this helps.

Thanks, Ibrahim

Hello there,

Thank you for your interest in our theme. Yes, you can customize the footer adding your own images and social links. However this needs to be done via custom CSS and/or PHP code. It is also useful to have knowledge of overriding templates using child themes.

Hope this clarifies. Let us know if you have any other questions.

Thanks, Ibrahim

Hello there,

Good morning. I am not sure why it wouldn’t work. Please email our support with your FTP and WP details and we’ll take a look.

Thanks, IBrahim

t

Hello there,

Good morning to you

Thank you for the suggestion. I believe this is available as an external plugin which does the same thing. https://wordpress.org/plugins/woocommerce-quantity-increment/

Thank you once again.

Ibrahim

Hello again,

Good morning to you. You will have to disable the “Visual Attributes” from the Visual Attributes tab and choose only dropdown.

Hope this helps.

Thanks, Ibrahim

Hello. I did that and it did not work.

Hello there,

Good morning. I am not sure why it wouldn’t work. Please email our support with your FTP and WP details and we’ll take a look.

Thanks, IBrahim

Hello there,

What you are seeing is the default browser input type number. You can replace it with a increment-decrement using this plugin : https://wordpress.org/plugins/woocommerce-quantity-increment/

Hope this clarifies. Let us know if you have any other questions.

Thanks, Ibrahim

Good Morning. I got the process and change:

To include this, add the following code to your theme’s functions.php file:

add_action (‘wp_enqueue_scripts’ ‘wcqi_enqueue_polyfill’); wcqi_enqueue_polyfill function () { wp_enqueue_script (‘wcqi-number-poly’); }

The menu is behind the main slider.

Please add this custom code to Sportexx > Custom Code > Custom CSS :

.main-navigation {
    position: relative;
    z-index: 100;
}

Perfect! Thanks

Hello there,

Thank you for purchasing our theme and for reaching us. You can use a plugin like “Loco Translate” to translate the texts. Here is a guide : https://docs.woocommerce.com/document/woocommerce-localization/#creating-custom-translations-with-loco-translate

Hope this helps. Let us know if you have any other questions.

Thanks, Ibrahim

Thanks

Thanks,

i has “max mega menu” plugin installed, its deleted now, dropdown in my menu isnt working? i have it set up correctly in menus e.g sub-menus – www.shreddedshark.com see the tab celeb programmes as an example,thanks

never mind i changed the to header style 2 then back to header 1 and works now, thanks

Glad it works. Let us know if you have any other questions

Hello there,

Thank you for purchasing our theme and for reaching us. The dummy data and dummy sliders are provided to help you setup the theme just like in the demo. It is not required for your website to work.

To setup a functional woocommerce site :

1. You should run the WooCommerce setup wizard to setup WooCommerce pages which are shop, cart, checkout and my account. It also sets up your taxes, shipping and payment methods.

2. You can use visual composer to setup your home pages. Here is the guide : http://transvelo.github.io/docs/sportexx/setup/pre-built_pages.html

Hope this clarifies. If you have any other questions please do not hesitate to ask.

Thanks, Ibrahim

Thank you

To customize my website have to enable the theme CHILD? Or other theme?

It is best to use child theme to make all your customisations.

Hello there,

Thank you for purchasing our theem and for reaching us. I cannot see why Visual attributes would stop working suddenly. If you can email our support with your FTP and WP admin panel details I will look into this issue on Monday.

Please let us know.

Thanks, Ibrahim