121 comments found.
I bought this theme a month ago and still have not been able to get it to work on my site. Trying to get a refund for the theme so I can get one that works out of the box.
I have been using themes from Theme Forest for a long time ago and this one is really disappointing as it looks like it would be amazing if it worked.
Support is not available when its says its during their hours. Why do you have support if you don’t work with your customers on satisfaction.
There are plenty of other great themes out there I can choose from…
The problem I get is a “fatal error” which allows me to import the theme but will not display the theme settings for me to customize.
They send a generic reply to all their customers that put in a questions, thats not customer service. Not to mention that you are always offline even during business hours and even though I have the selection checked for “Notify me of follow-up replies via email” I do not get an email when they reply.
So either I am constantly checking back to find the resolution or get side tracked and more time is wasted.
Please credit me for the theme that I purchased and that does not work.
Hi,
We are very sorry for your concerns. We are always willing to support customers efficiently, which was recognized by all customers we helped. Yet, our geographical location is different from yours. Thus, we can not make sure that we can reply you promptly.
You get this error because the plugin you installed conflicts with our noo-umbra-core plugin. Our web developer fixed this issue and we will release the new version today.
Best regards,
Junnie
Still nothing… Does not work. I feel like you are wasting my time and money. Before you asked me for access to my admin panel to help me. What is your help when you give me links and prtsc all the time. Just go to cms panel and change what is broken… I dont understand why my problems can not be sorted since few weeks… I am not web programmer, and many things are just incomprehensible for me – that is why I bought theme with support !
Hi,
We asked you to give us your FTP account information for many times so that we can help you check and fix the issue; however, you did not send it to us. We checked our site and could still receive emails. There are not any customers who complain about this problem. We are always willing to help customers fix their issues and they always give us their FTP account. Please feel free because we do not share or reveal your account information. Our national holiday is on September 2nd; therefore, please send us the account as soon as possible. Our holiday will last from Friday to Sunday and next Monday , we will be able to support you.
Best regards,
Junnie
We have allready 3 months like you are trying to help but even access I gave you is not enough to get your help. Why you want access if you are not fixing anything, and instead of that you send me links to “how to do”? Is it that support you offer while customers buy your products?
Hi,
Wish you a nice day.
I am very sorry that your issue has not been solved yet. You sent the account to me however, I can not log in your account to check your code.
You can ask your hosting provider. Why we can not log in your hosting account. maybe your server has blocked our IP or our country. Please check that.
Best regards,
Junnie
hey I’m trying to see how it looks the check out area but it’s show me a blank page, there is a posibility to see it. Thank you!
Hi,
Thanks for contacting us.
Please go to admin panel/Woocommerce/Settings/Checkout and select Cart page, Checkout Page
http://prntscr.com/cby9ygBest regards,
Junnie
Hi again,
The checkout page will be shown like this one:
http://imgur.com/a/rItjHLink site:
http://wp.nootheme.com/umbra/checkout/Best regards,
Junnie
Hi, The Live Preview and the demo pages are down, they have been like that all day…
I’m sorry for this problem. We restored our demo site. Please check it again.
Best regards,
NooTheme
Again have a problem. Contact form is not working, notifications from orders doesn’t come either. Author gives me link to forum where somebody have the same problem but nobody gave a solution – is it the way support should work??? – I don’t think so. Iam playing with NOOTHEME problems since two weeks and still dont see a chance to start my bussiness because there is no proper support… If you dont have a time to help people who pay you for your product then do not sell it or give money back. I need shop working !!!
Hi,
Thanks for contacting us.
Step 1: Please go to admin panel/Contact.Contact forms and add code below in Tab Form
<div class="noo-custom-form-7">
<div class="noo-shblog-header">
<h3><span>contact us</span></h3>
<p>Leave A Message</p>
</div>
<div class="noo-row">
<div class="noo-md-6 noo-sm-12">
[text* your-name placeholder "Name"]
</div>
<div class="noo-md-6 noo-sm-12">
[email* your-email placeholder "Email"]
</div>
<div class="noo-md-12">
[text* your-subject placeholder "Subject"]
</div>
<div class="noo-md-12">
[textarea your-message placeholder "Message"]
</div>
<div class="noo-md-12">
[submit "send message"]
</div>
</div>
</div>
Tab Email
Link image: http://prntscr.com/cbl3i0
From: [your-name]
Emai: [your-email]
Subject: [your-subject]
Message Body:
[your-message]
--
This e-mail was sent from a contact form on umbra (http://wpthemes.noothemes.com/noopress/umbra)
Best regards,
Junnie
Congratulations!
Thank you very much!
The demoshops Umbra are down 
Hi,
I’m sorry for this problem. Our demo is back now.
Best regards, NooTheme
Hi there, I purchased the theme but the purchase code is not recognised/valid when trying to validate with the visual composer and slider revolution plugins for some reason. Please help.
Hi,
You can use the two plugins freely without having to validate because we have the licenses for you to use the plugins with our theme. The validation on these plugins only helps you get automatic update function and seek support from the plugins authors.
About the purchase code you have, it’s the purchase code of our theme so it’s normal that it won’t work with these plugins.
Best regards,
NooTheme
HI there,
It says the plugin cannot be activated without a purchase code?
Hi,
Please send me a link to your site and your admin account via my email junnie@vietbrain.com . I will check for you soon
Best regards,
Junnie
Hi there,
Please accept my apologie I have since realized the error I was making.
Many thanks for your swift responses.
Best regards,
NooTheme
How can I change logo position? I want to place it in the middle like in DEMO 3. Currently I have on the left.
Hi,
Wish you a nice day.
Please go to Customizer/Header/Header style and select Header Business
http://prntscr.com/c961z4You can set up another Header style for special page
http://prntscr.com/c962stIn spite of what you set up in Customizer, all options in Page settings will always be prioritized
Best regards,
Junnie
Hi. I can not make this theme look like on demo. It looks like there is lack of few elements… Can I get some help?
Hi,
Thanks for contacting us.
Please send me a link to your site and your admin account and FTP account via my email junnie@vietbrain.com I will check for you soon
Best regards Junnie
Still did not get the solution…
Hello,
I apologize for this delay because we got quite a large amount of tickets and I need to solve in order from oldest to latest. Hope you can sympathize for this inconvenience.
I have just sent you an email. Please check your inbox.
Best regards,
Junnie
Amazing theme, Good Luck With Sale 
Thank you very much!
Nice theme, GLWS!
Thank you very much
Excellent theme. Clean and professional. Good luck with the sales
Thank you
Nice work done, Good Luck
Thank you very much
Nice Work! GLWS
Thank you!
Great Work. Good Luck
Thank you
