126 comments found.
Hi, I purchased the Delphinus Shopify theme last week, theme is amazing but i found some issues…
1- When i click on “MY CART” top right, the drawer opens up as it should be but if i have more than 2 items in there, there’s no way to scroll down to the check out tab.
2- If i wanna use the other option where i open the cart page instead of the drawer, when i click on “MY CART” the drawer opens up blank, there’s no way to open the cart anywhere…
These are major issues as it will make the customer leave without buying… Do you guys have any solutions for this? or am i doing something wrong? Please advise!
Other issues;
3- Whenever i select a different variant that has a different price, the amount of that variant does not update on the product page, but i refresh the page, the price updates itself but the options get back to default…
4- On the product page, is there any way to have the name of the colors instead of a square with the actual color?
Also, i have different pictures set up for different variants and the pictures don’t change when different variants are selected.
I also need to know how to remove your language option in the top left corner so i can put Langify instead.
Please answer me!!!
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers 
Kind regards, EngoTheme
It’s been 9 days since our initial request for support and 6 days since we sent you an invite to access our admin account and still no news or support from you guys…
WHAT’S THE HOLD UP?!?
With the lack of support (none) and the time that’s passing by we can’t sit around and wait another week to have some sort of help.
We decided to give another theme a try so we can move forward with our website. We went ahead and purchased your Brilliant theme… a much better version with far less issues! But we still need some support for a few issues.
CAN SOMEONE PLEASE REACH OUT AND TAKE ON OUR REQUEST??
Hi mate,
We’ve send an email to you. We apologize for this inconvenience. If you’re still using Delphinus topic for another project, we will support you to install and fix the errors. With the Brilliant theme, if you have any difficulties, please contact us. Hope you have fun. Have a good day.
Kind regards
I answered back to you by email as well…
Hi EngoTheme-Team,
thank you for this shopify theme. I do have a few questions regarding the use of the theme:
1. Slider
I would like to add a simple button on the right side of my slider, how can I do this?
2. Custom fields
Is it possible to have a section with HTML or just a text field, where I could add a Heading and an image?
3. Section collections CTA Intro
This section has a field with text below the Products and image, I tried to remove the text in this field – now I have a big, white “space”. How can I remove this? I would like to have the products + images only.
Could you help me please?
Is it possible to send you an e-mail with further details?
Best wishes
Dear Theme-Support,
further questions occurred. I hope you can help me with those too.
(continuing from the list above)
4. Product page – Tabs and Colors
I would like to add custom tabs instead of “shipping”, is this possible? I saw that I can change the title to something else, but this will show the new tab on every product page.
For example; I would like to have a tab called “Safety” for my Product A, for another Product B I would like to use a different tab called “Sizes”.
5. Products showing Section collections CTA Intro
I have one product in 6 different colors, how can I add the different colors inside my collection to show it in this section?
6. Product Color
I added color as a product variant but I’m not able to change the color that’s showing inside the collection. How can I change this?
7. Page Sidebar
Is it possible to hide the sidebar on selected pages?
This seems to be all for now, I hope you can help me.
If its possible to send you an e-mail directly, I can provide further details.
Thank you for your help.
Best wishes
Hi Mate,
Please send to us your admin accounts or invite us by email: engotheme@gmail.com. We will check it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards, EngoTheme
Hi EngoTheme,
I just send you an email!
Kind regards
Hi Mate,
Please let us know your website domain name!
Kind regards, EngoTheme
Hi EngoTheme,
I wrote the shop-name in my email.. so I just resend it to you.
(Note the NEXTPR in the new Email subject).
Thank you for your help.
Hi EngoTheme, I send you the details a day ago but didn’t get an answer. We solved most of the issues ourselves.
We have the following issue right now:
If we go on a product page and the product has only one or two product categories, these are listed with a , at the end. How can we remove this?
For example:
Categories: Accessoires, Colors, The issue is the last comma ”,”
Could you help us please?
Hi EngoTheme, in addition to my earlier message: we would like to remove the “compare” function. We already contacted the Shopify support and they told us to message you, as it is something that’s connected with your theme. Could you help us please?
Thank you!
Hi mate,
Our staff are trying to accelerate. We will respond to your mail in a short time.
Kind regards!
Hello,
I purchased the Delphinus theme for a new online Shopify site that I am building but I cannot get the logo to sit at a decent size in the header.
My purchase code is e342fda1-cefe-477f-beb4-c276e0a39c69 my name is David Walsh.
Can you help to resolve the sizing issue?
Best David
Hi mate,
Thank so much for your purchased !
You can setting the logo size in customize. Please image bellow: http://prntscr.com/cs5rktIf this not help you solve this issue, please send an email to us (engotheme@gmail.com) with a link to visit your store. We’ll check this issue for you.
Kind regards.
Wishlist page doesn’t work. Would love some help on this. Sent you a staff acct for this. There also some texts that overlaps, some line-height issues. www.eyeknowright.com
Hi mate,
We’ve edit the code to show two columns in mobile for you. Please check back your website.
Kind regards!
New question, I tried editing the height of the carousel on the home page to 600px, but it doesn’t adjust the image as well. Would love some help on how to resolve this. I also have a lot more questions best if we could continue our conversation thru email? oleg@leitspeiz.com
Hi Mate,
We have sent an email for your question, please check your email
Kind regards, EngoTheme
I have been trying to contact Engo Theme for support via email and no one is replying to me. The theme shown in the preview is not the same as downloaded. I need them to add the missing functions into my Shopify site. Contact me asap.
1. The theme I downloaded does not have Login and Register links and the Wishlist function is not working. I need to add all of these pages and links and make it functional as it is in the preview in the top right corner.
2. The product image is not showing on the product page.
3. Mobile view – Testimonial section text not aligned properly
Please get back to me asap as I need to have this done urgently.
Thanks.
Hi mate,
Thanks so much for choosing our theme.
1. You need login to admin panel, visit Settings menu -> Checkout And then check this option as image bellow: http://prntscr.com/cpz4vp 2,3. Can you give us a staff account with email engotheme@gmail.com? We’ll fix this issue for you.kind regards
Hi
I sent you an email yesterday but didn’t get the answer. I need to know how upload my Font in the template. Please let me know.
Thanks
Hi mate,
We’ve send an email to you.
Please check your mailbox
Kind regards
Hi
Could you give me some documentation to import my own font to the theme. I bought the theme and we need to do this
In a previous email you said this:
Hi mate,
Thanks for your interested in our product.
We have guided our clients and has done it with a little custom.
We have a complete solution in the theme behind. Customers can easily change the font in the customizer.
Kind regards
Thanks
Hi mate,
Can you send us an email for this issue, we will guide you to do this.
Our email: engotheme@gmail.com
Kind regards
Hi
I need help to change the collection 4 row to 2 products per row on mobile. Right now it shows 1 product per row on mobile but id like 2 products per row, any quick fix for this?
Thanks in advance.
Hi mate,
Thanks so much for choosing our theme. Can you give us a staff account with email engotheme@gmail.com? We’ll solve this issue for you.
Kind regards
Please send the administrator account of your website to email: engotheme@gmail.com Our technical team will try their best to help.
Kind regards, EngoTheme
Can I add more font selections? Can i do this manually or just with webfonts? Someone already asked the question but there are no answer.
Also is color swatches is possible for a product with different color options?
Thanks
Hi mate,
Thanks for your interested in our product.
We have guided our clients and has done it with a little custom.
We have a complete solution in the theme behind. Customers can easily change the font in the customizer.
Kind regards
Hi team from EngoTheme,
we’ve some pre-sale questions about the functions of your theme we need to clarify before, it would be great if you could help me/us.
1. is it possible to use individual pictures for the cart-summary on the right (example you put a white chair into your cart and see the correct thumbnail in the cart)
2. is it possible to login/fulfill the basic informations during a purchasing process with a social-login?
3. is it possible to use the wishlist without a login/profile, e.g. for sharing-issues
4. is it possible to replace the shipping options with a single sentence, that we’re using only one option
Thanks for your efforts, best wishes and looking forward to your answer
Hi mate,
Thanks for your interested in our product
1. Our theme support for this issue very good, you can find it on our demo.
2. You can use an app to do this. There are many applications and you can select an application that suits you.
3. We regret the current theme do not support this feature. You need to be logged on to use it.
4. You can easily configure the admin Shipping. This is a feature available on Shopify.
Hope you will buy Delphinus Theme and become a our dear client.
We believe you will be satisfied
Kind regards, EngoTheme
Hi i have been asking for support for a number of days now via email, regarding a mega menu customisation, cannot click links in the mega menu, so the task is not complete!
I have sent many emails over last few days but not gotten any replies, suppoort has been great up til now but this is now urgent and holding up the launch of the website. Can you PLEASE REPLY to my emails and fix this issue so the mega menu links are clickable!
Hi mate,
We’ve fixed the mega menu for you. Hope that is good.
Kind regards
Lovely Theme. I am using V1 template. There are sections I would like to turn off on the home page.
1. Blog I want to remove that! – Home Page 2. New Arrival Section – I would like to turn that off 3. Interactive Section V1 4. I would like to add a instagram widget in there.
Would be helpful. Thank youR
Hi mate,
Thanks so much for choosing our theme.
To hide or disabled a section, you can set none in this section place. See image bellow: http://prntscr.com/cfxtz1With issue 4: Please send us an email to engotheme@gmail.com and stating your clear ideas. We will review and implement it for you.
Kind regards
Hi guys,
Sent you an email re: fonts. Not sure if you guys received it. Anyway I was able to install my own fonts but I’m having trouble configuring which CSS to touch. I was hoping you could help me out on this.
Is there also a way to limit the height of Slider v2 without me sabotaging my code? Haha! I find it too large.
Last, if there are updates to the theme how could I apply it to mine?
Thanks!
Hi mate,
Thanks so much for choosing our theme.
If you want to use your own fonts, you need to convert it to be able to use online. Then use css and include fonts before you can use it for the class in your css.
To change height of slider 2, you need visit Admin > Online stores > Themes > “Current theme” > edit HTML/CSS > Snippets > revolution.liquid and edit code as image bellow:
http://prntscr.com/cemv4pTo updates new version theme, you can follow guides in link bellow:
http://support.engotheme.com/knowledge-base/how-to-update-new-version-shopify-theme/Kind regards
Hi there,
I am looking to purchase your Delphinus theme and was wondering if one is able to implement different fonts.
Thanks
Matt
Hi mate,
Thanks for your interested in our product
We will guide you to replace any fonts from Google font or even your own font. That absolutely can do it easily.
Hope you will buy Delphinus Theme and become a our dear client
We believe you will be satisfied
Kind regards, EngoTheme
Ok, tell me if I’m being silly but I think I found a little bug in the newsletter signup pop-up form.
At least I was having trouble with it – I have the MailChimp Shopify app installed and use their form action in my theme settings for newsletter_form_action.
However the code in snippet foot.liquid had method=”get” instead of “post”, and was missing the id for the MailChimp embedded subscriber form.
I fixed up my site and the subscriptions are being sent to MailChimp just fine, but just wanted to let you know in case anyone else had this problem.
Going live with the theme real soon. Thanks.
Hi mate,
We have an update for the issues to be resolved including MailChimp. Thank you for your comments with us.
Kind regards
Large product image only shows up on the product pages if there are multiple images. If the product only has 1 image, the area to the left of the product info is just blank. Any ideas?
- Mike
Hi mate,
We did use the slider to display the product look better. But it takes at least 2 photos to this work. If you only have one image, we need to change a bit of code. Can you give us an account staff on your website? We will fix this before we have a new update.
Please invite us with email engotheme@gmail.com
Kind regards
A question before purchasing: There seems to be some problems with RWD: When I view this web in my smart phone, the menu icon and the cart icon are overlapped with the web logo. Will this problem be improved? Thanks
Hi mate,
Thank you for informing us about this problem. This is a small preliminary and we will fix it quickly. You rest assured when using our theme. Whenever you get stuck we’ll help you to handle.
Hope you will buy Hosoren Theme and become a our dear client
We believe you will be satisfied
Kind regards, EngoTheme
paau41 about 20 hours ago Flag Hello, first of all, great job with this template. We have a problem. Our shopify settings are configurated in Euros. All the pages work perfectly but not in the product page where the prices are in Dollars. Can you help us, please?
Best regards,
Raul
EngoTheme EngoTheme AUTHOR about 4 hours ago Flag Hi Mate,
Please give us your Purchase Code, we need to know to make sure you have purchased our products. Then we will answer your questions
Kind regards!
Hi,
My num: fe843b40-497d-4c2e-beb2-d3a392090cb2
Thanks
Hi mate,
Thanks so much for your purchased.
Can you give us a staff account with email engotheme@gmail.com. We’ve fix it for you.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards
Hello, first of all, great job with this template. We have a problem. Our shopify settings are configurated in Euros. All the pages work perfectly but not in the product page where the prices are in Dollars. Can you help us, please?
Best regards,
Raul
Hi Mate,
Please give us your Purchase Code, we need to know to make sure you have purchased our products. Then we will answer your questions
Kind regards!
The map is crash, console show no browser key, and the maps keep showing some where in france
Hi mate,
Thanks so much for choosing our theme.
If you are using the Google Maps API on your domain was not active prior to June 22nd, 2016, it will require a key going forward.
Please give us a staff account with email engotheme@gmail.com. We’ll add an option to your customizer and you can add your API key for using google map.
Note: When you send us the admin account. Please write a note or message, so we know who you are in one of our customers
Kind regards
