1411 comments found.
Hi, it seems there are some troubles on your Ticket platform (see http://it.tinypic.com/r/315bi20/9)
Hi, big sorry, we have updated our support system and have few issues at the moment, we are working at. Could you pls submit your issue via our contact form at http://themeforest.net/user/CodexThemes ? Thanx
Don’t worry, no issue to submit, just a question: I’ve bought Visual Composer, what I have to do to install it in Scalia? I’ve just created a site (and multiple personal grid), I risk to loose anything? Thanks
Hi, actually you don’t need to buy Visual Composer, because it is included in Scalia (always the latest version)
I bought it to receive support, I’ll need help from them to create some particular custom grid. So I’d like to know if I can install it in your theme. Thanks
Yes, you can. Just deactivate Scalia (switch to some default theme), install Visual Composer and the activate Scalia again
Hi, I know that my support has expired, but after theme update something strange happened. First of all, the Home Constructor stopped working, the page which was built on it broke. I had to fast change it to a classic method. Second of all, I cannot remove the page title in the Page titles settings on the page. I try to select “none”, but after updating it comes back to style 1. Please see www.kosmosproduction.pl. Any help?
I cannot save any changes in the Theme Options. I click save and then the changes do not apply. What’s wrong?
Hi, can you provide your URL and wp admin and ftp access details via our contact form here https://themeforest.net/user/codexthemes ? We will check next week
Silly thing, I updated the php version from 5.3 to 5.6 and it worked 
Oh, great. Thanx for letting us know!
How can install a theme that has exact same content and slider and all that is there for demo site. i tried to install theme and then sliders and all but its not working. is der a way to replicate demo site exactly and then edit content
Hi, could you pls contact our support team at https://codexthemes.ticksy.com/, they will assist you
Pre-purchase question here. I am wondering if a hamburger menu style would be available for use as the menu option on the desktop view of this template. I do not wish to use the visible menu as a list but rather have the simpler hamburger menu style and function used for both desktop and mobile views.
Hi, thanx for requesting. In Scalia unfortunately there is no such option (by default), however i would recommend you another brand new theme from our team – TheGem https://themeforest.net/item/thegem-creative-multipurpose-wordpress-theme/16061685 . Here you have a plenty of menu options
Hi. Are you able to provide sample shop data so that I can populate into the database to test out the shopfront? I only need the shop data. thanks
Hi, sorry for this delay in replying to your request. Would you be so kind to contact my support team at https://codexthemes.ticksy.com/, my colleagues will assist you asap!
With the Dear Diary theme, Installed and did Home page constructor as per instructions but the Top paper bit does not appear. It appears below on the next page / splash 2 is added but does not appear at the top with splash 1 like in your demo? Why is that? http://bit.ly/2cCVKES
Hi, sorry for this delay in replying to your request. Would you be so kind to contact my support team at https://codexthemes.ticksy.com/, my colleagues will assist you asap!
Hi, decent theme but the theme options are really atrocious … Could you be anymore unclear about the size you want the logos to be ? Logo : Default Logo | Small Logo : Smaller Logo For Fixed Header & Mobile Devices | Logo 2x : 2x Retina Logo | Logo 3x : 3x Retina Logo | Small Logo 3x : 3x Smaller Retina Logo For Mobile Devices |
FFS what kind of indications are those
Hi, would you be so kind to contact our support team at https://codexthemes.ticksy.com/, they will reply you asap. Thanx
Yeah i mean, answering 50 times the same question on your website answer instead on answering it ONCE on theme forest must be very satisfying for you. Plus, having to wait 24 hours for an answer instead of just searching for an answer in the comments is great !
Yes, you are right, here are the sizes:
Logo: 100/50px; Small Logo: 80/40px; Logo 2x: 200/100px; Small Logo 2x: 160/80px; Logo 3x: 300/150px; Small Logo 3x: 240/120px
this sizes are used on our demo website
Thanks, i’m gonna close the thread i opened on your website then. I understand your point of view though, if all the answers are in the comments, who’s going to pay for the additional support 
Tricky situation ! Thanks anyway for the quick support, sorry for my unpleasantness !
Can’t close the ticket on my own : Private Ticket #890071
Absolutely no problem, you are very welcome. We will close the ticket by ourselves
Hi, pre purchasing question here. I was wondering if one of the elements you can add on the “One Page Scalia” option is the pricing table? Thanks
Hi, thanx for requesting. Sure, one pager includes all of the features of Scalia, including price tables as well!
I have a pre-purchase question regarding this theme. I love the use of parallax with the gears and turning cogs on the parallax demo: http://codex-themes.com/scalia/scrollex/
However, these effects don’t seem to work on mobile. Is this a standard thing, or is it possible for these effects to stay in place on mobile?
Thanks in advance
Claire
Hi Claire, thanx for requesting. Actually we have disabled this effects for mobiles in order to make the page faster loading on mobiles. But, if you wish, we can tell you, how to enable it
Thanks for the fast response. That’s perfect. Do you have a trial / testing platform?
Hi, unfortunately at the moment we do not have a trial plattform
Is there a way that you can enable it for a few hours so that I can investigate? I don’t want to purchase the theme without knowing how parallax will work. It is integral to the design.
Sorry, I have overseen your last comment Would you be so kind to contact us via our contact form here https://themeforest.net/user/codexthemes and I will try to organize such testdrive? Thanx
Hi,
Some color problems here
Description word is white over white background when tab activated http://logarium.com/tienda/diseno-logotipo/pack-emprende/ Also here I cannot see the data just in the botom of the prices in the table (again white color over whitebackground) http://logarium.com/servicios/A little help would be appreciated thanks
Hi, would you be so kind to contact my support colleagues at http://codexthemes.ticksy.com/, they will assist you asap. Thanx
I’ve updated the wordpress to version 4.6 and do not work the content editor
Hi, would you be so kind to contact my support colleagues at http://codexthemes.ticksy.com/, they will assist you asap. Pls provide your URL and wp admin access details as well. Thanx
Thank you for answering, but we have already solved
Pre-purchae question. Is it possible to open the portfolio page in a lightbox from the portfolio grid? It should display image/video plus text, links etc. Thanks, Oli
Hi, no, at the moment it is not possible
I didn’t realize I already purchased this theme a few days ago and I accidentally purchased another license. I just need one. How do I get a refund for one?
Hi, if you didn’t download one of this purchases, just go to https://themeforest.net/refund_requests/new and request the refund for the item you didn’t download
Hello there,
it seems there is a problem with the compatibility with the fancybox plugin. Can you help me ? Possible to get it to work with the scalia theme ?
thanks Wim
Hi Wim, could you pls submit your ticket at https://codexthemes.ticksy.com/ and we will check. Thanx
hello I tried but is says my purchase code is not valid
Hi, pls accept my apologize for that, envato is experiencing some problems with their API. Would you be so kind to try again to submit a ticket at https://codexthemes.ticksy.com/, it should work now. Otherwise, pls contact us via the contact form at https://themeforest.net/user/codexthemes (see http://prnt.sc/cdy21h). Thanx
Awesome theme… have installed the theme for testing, and now i want to use on a real site. Can you tell me where i put the license code? thx
Hi, thank you. If you wish to use our theme on a second domain, you need an additional single license. If you plan to use it only on one domain, so the license you have is ok, you can use it. There is no need to put it anywhere.
Hi,
Is there a way to join two galleries, or a gallery and a single styled image, so that they open into the same lightbox slideshow?
Here is an example of what I’m trying to do: http://yearbox.staging.wpengine.com/portfolios/catholic-church-calendar/ The page has a single image at the top and a gallery underneath. These are related and ideally should open into a single lightbox when clicked. Also, it’d be nice to have the caption and description show in the lightbox for the single image at the top (this might be easier if it is set up as a single-image gallery?).Thanks!
Hi, would you be so kind to contact my support colleagues at http://codexthemes.ticksy.com/ ? Thanx!
Hi Team,
Pre sales question. What are the speed rankings for your theme, as I’m deciding which theme I will purchase based on the quality of the code and how well it’s optimised.
Thanks.
Hi, thanx for request. Here for example the average blog post with some images, sidebar with elements, discussion form, related posts etc; http://storage2.static.itmages.com/i/16/0825/h_1472127768_1958187_083b5a6087.jpeg and https://developers.google.com/speed/pagespeed/insights/?hl=de&url=http%3A%2F%2Fcodex-themes.com%2Fscalia%2Fblog-post-4%2F&tab=mobile However as you know, the page speed varies depending on how good did your optimize your page’s content, especially pictures. Here are some tips for that: https://codexthemes.ticksy.com/article/8032/
When are you updating the theme and plugins
The new updates will come in a couple of week. Thanx
since you guys have migrated to the new support system,, I’ve had to recreate my account and my purchase code is no longer active/valid. Please assist me
Hi, big sorry, there were some temporary problems in the envato api. Now everything should be fine, you should be able to create tickets as usual.
Hi, I am more than happy to buy your theme. But my client is very demanding about page speeds… I tested your theme with https://testmysite.thinkwithgoogle.com/ and it has a low % in mobile speed. Is there a way to fasten this? 50% of clients´s target audiencie are using mobiel phones to navigate our sites. Also I send the report for page speed http://prntscr.com/c9fyy4 What about resolving JavaScript elements?. Can I pay you to solve this issues after I buy the theme?. Thank you very much for you time.
Hi, thanx for requesting. Basically you can always follow this simple steps for increasing pagespeed of your website with Scalia: https://codexthemes.ticksy.com/article/8032/ . The screenshot you have sent is a screenshot of our main homepage; here we are using a lot of images and elements, including layerslider, that’s why the pagespeed is not 100%. There are always ways to optimize your webpages. And concerning “Can I pay you to solve this issues after I buy the theme?” – would you be so kind to give us more details, what exactly would you like to achieve, what exactly you are expecting from us? Don’t mind to contact us via our contact form here https://themeforest.net/user/codexthemes Thanx
