103 comments found.
Hi,
I want to translate the event page to dutch. Where can I find these english words to translate them?
BR. Erik
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I have to update the visual composer Plugin, but it says I need a license? I thought this would come with the updated theme! How do I update?? I already sent a ticket earlier, please reply asap, thx 
Hello, You do not need a licence for Visual Composer. You can contact us via support system and we will send you the latest version immediately. We have sent it for you. Best regards.
Hi There, where can I add my own logo?
Hello. We have got your ticket and replied. Please, check it. About the issue with logo, submit a separate ticket please. Best regards.
Hello. We have got your ticket and replied. Please, check it. About the issue with logo, submit a separate ticket please. Best regards.
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused.
The import is not working!!! Do you guys have regular import of data in a .xml ??? Or is your server down or something??
Hello Rob,
You have got reply to your ticket. Also make sure that you have the following server settings: memory_limit – 128M max-execution_time – 600 post_max_size – 32 permissions for files – 644 for folders – 755
Best regards.
Thanks for this theme. Where can i to change, in responsive design, the sentence of menu : “Select menu item” ? thanks,
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Where i gonna fix the google api key. maps disappear after 1 seconds of showing.
Hello,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hello, that’s a nice looking theme! I have some questions about it.
Are the Visual Composer and the Revolution Slider plugins included in the theme or do I need to purchase them separately? Does the theme work even without the plugins?
Thank you very much in advance for your answer
Hello DerCoon, Thank you for your interest in our theme. Visual Composer and the Revolution Slider are included in the theme. Demo content is written with the help of visual composer, but if you use your content then, you can not to use Visual composer/ Also you can use theme without revolution slider plugin. Best regards.
Hello Tamara, did I understand you right: if I buy this theme I will get the theme inclusive the Visual composer and I can use both without the Revolution Slider. And perhapbs I can buy the Revolution Slider later?
Hello DerCoon, You understood me in a proper way. If you buy a theme, you will get Visual composer and Revolution slider plugins. These plugins are the part of the theme. Also you can use theme without these plugins. Best regards.
Thank you very much for your reply, now I understand the details.
Hello DerCoon, You are welcome! We are happy to have you as our customer:) Best regards.
Hi, bought this theme, but if I start the importer, it stucks at Templates Options… showing 0% for a long time… where is the problem?
Hello Kaidop,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Actually I already found a solutin. If I tried to import all the data, it got stuck at Templates Options, but if I imported everything separately, it worked just fine.
Hello Kaidop, That is great that you could manage this issue. But if you have any other theme issue, please submit a ticket by using this link https://themerex.ticksy.com/ Best regards.
So after days of trying to get the site up and running and fix the timeout issue, I was succesful in doing so. I do however one question, i need to run an update on the visual composer plugin that came with the theme, according to their website, if the plugin came with the theme I am to contact the author and request them to do so. Has anyone done this yet?
Here is the link instructing the user to contact the theme author.
https://wpbakery.atlassian.net/wiki/pages/viewpage.action?pageId=524338Hello Bconnor30,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hello, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occured for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time. Please take our apologies for any inconvenience caused.
Hello how do I change the address icon that is in the header as I would like to show email here instead?
Hello Iamhugo,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
I purchased this theme for a client and tried two different hosting providers and everytime I install it in wordpress it crashes my clients website. I am able to install both the parent and child themes but when I go to install the dummy content that is when trouble happens. I have tried godaddy.com hosting and the company i work for as a hosting provider.
Hello,
I see that you have submitted a ticket about this issue. You have got a response. Please, check it.
Best regards.
I have not received an email or any kind of ticket regarding the support issue I am having. Can someone please contact me?
Hi, seems the theme is not compatible with Wordpress 4.5.2
Hello Drenda81, Thank you for purchasing our theme. Theme is fully compatible with Wordpress 4.5.2. If you have some issues with theme contact is via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks.
Where is homepage slider setting? so can change the images.
Hello Sarahkim,
Please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are no good for that.
Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on the work of our support team you will find in the Support section on the theme page.
Thanks
Hi there, I want to use this theme for a german homepage, I hope there are no issues concerning ü, ä, ö etc? thx!
Hello Hannah83,
Thank you for interest in our theme! Theme has language files and you can ad any google font that you need. Our support system will help you to implement it.
Best regards.
Hi I purchase this theme and I like it, but after import data, error on only about us page;
getimagesize(http://kitga.asn.au/wp-content/uploads/logo_h4.png): failed to open stream: HTTP request failed! HTTP/1.0 404 Not Found in /home/kitgaasn/public_html/wp-content/themes/equestrian-centre/fw/core/core.theme.php on line 207
sorry one more, how to activate visual composer license? thanks
no reply to my questions?...
Hello Sarahkim,
Visual composer is a part of the theme and with every new theme update, new version of visual composer is attached. So you do not need to activate visual composer license.
Best regards.
Is WPML supported by this theme?
Hello Ros4o, Thank you for your interest in our theme. Yes this theme is compatible to WPML plugin.
Best regards.
I just installed the template but I cannot save changes through the theme options. Some other things are not working either. See video here: https://goo.gl/z0A7yk . I already tried to delete cookies and tried with a different browser. Also, I noticed that happening after I uploaded the demo content.
Hello eboursault, Thank you for purchasing our theme! This is not a default theme behavior so probably you have some server restrictions or theme has been installed not in correct way. Our support operator will gladly assist you to resolve the problem.
Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Thank you!
I assume you referred to elranas on your last reply. I did send a support ticket but have yet to receive a reply on my last message. To be honest, this is getting annoying! You have all access you need, would you please take care of the problem?
Hello Elranas,
We are very sorry for any inconvenience. You have got reply in your ticket. New fixed theme was installed for you. There will be a new theme update during 24 hours.
Best regards.
Hello ELrans. New version of the theme has been releases CURRENT VERSION 1.1 Best regards.
Hi, Very nice theme but i think something is missing. I don’t have all the color and fonts options. Only “Accent Color” Could you help me to fix this bug. Thanks
Hello eboursault,
First of all, thank you for purchasing our theme and for positive feedback. Concerning fonts and colors, this is actually not a bug. Our support operator will gladly assist you to make changes you need. Please refer your question to our ticket system https://themerex.ticksy.com/. All you need to do is just click on the banner “Support Sys” on the item’s page, enter your purchase key and fill out the ticket form. The information regarding our working hours can be found in the ‘Support’ section on our theme’s page.
Thank you!
Hi! i think there is a misundertanding. I have the same issu as Elranas. It’s impossible for me to edit option and validate. Thank you
Hi ! I can only change the green color of the theme ? If i want to change the blue or the grey i have to change directly on the file ?
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