106 comments found.
Hi I’m Thilan. My problem is once theme uploaded there is a message appearing “Are you need to try again” Please guide me to install this theme. I’m using WordPress 4.6.1
my email address – thilanrsanjeewa@gmail.com
We got your ticket.
Hi,
This theme looks great ! Few questions before purchase please :
- Is it possible to modify slider height on homepage (reduce demo slider height for example) ?
- Is it compatible with PINPOINT Booking System WordPress Plugin and Woocommerce to offer reservation ? I think so because Booking system Pro used to work very well with every theme but I want to be sure 
- Is it easy to translate the theme with poedit, using a child theme and demo content (without using WPML) ?
Thanks a lot for your feedback.
Hi, We used slider revolution, you will be able to resize this. We do not test the theme with pinpoint and booking system pro. We hope, the theme will support those 2 plugins. Also, if you find any issues we will fix it.
how to add a search box in menu bar?
Please send details via our support center. We will give you direction.
how I can insert as an image in this place ? and it changes with tab-btn click?
example: http://fotos.subefotos.com/06365b1a65611f842fabb2fe15171741o.jpg
Please send details via our support center.
Amir, My problem with YouTube playback is not resolved! and you close the ticket. It has been a week now with no result. Please let me know if you can fix your template problem ASAP.
Hi, We closed your 2nd ticket. You gave your response on the 2nd ticket for this we closed that one. Your 1st ticket is still active and you will get reply.
How easy it is do make it look like this? I am not coder; http://buysgnewlaunch.com/
You will get the same version. You just need to click demo import button.
Great Theme.. when I moved the site from the dummy domain to a main domains: everything is working except the location map? why is that? please check here http://screencast.com/t/oQTPVoZaL
Do you updated the google map api key?
Hello, I’m discovering this Template but can’t find how to make the same contact form “style” as you make on the live preview. Even with Contact Form 7 Designer, I don’t know what to do, can you help me ? (I look some videos but didn’t find what I was looking for) Ty
Good template tho
Hi, Please send us a support ticket. We will give you direction. Also, you can install the theme and demo with the given direction on the documentation.
Hi, here is my ticket ID : 557859 Thank you
Can you please check the ticket number ?
I only have this number, where I’m supposed to check this ? ( Got a mail with this number, nothing else)
We can’t find the ticket with the ID. Please check and give us correct ticekt ID. Also, you can create another ticket https://templatepath.ticksy.com/
Here it’s the new one Private Ticket #846871 Hope It will work
We already sent you the reply.
I need to make sure the map can use GPS coordinates before I purchase, no addresses are available where I am using this.
Please send us a support ticket. We will help you.
Since this uses revolution slider. I am thinking I can add a youtube video to the slider full width instead of images. Correct?
Yes, you can add video.
After installing I don’t see theme option under Appearance menu. Ticket #827903
Please send details via our support center. We will check the issue.
Hi,
For the gallery 3 column settings, I have inserted the categories slug into Excluded Category IDs column, but still that category image is showing on the page. I thought after inserted, the category will excluded and not showing?
Please send us a support ticket. We will check the issue.
Hi,
Its been 1 week. I still havnt get your reply in the ticket. Please check. I submitted on 24 June.
Please give the ticket ID.
Private Ticket #811336
Its been 2 weeks now i still havnt get your reply. Please check asap. Its URGENT!!!!
Hi, Our support is back after vacation. You will get the reply within tomorrow.
Hi, I have reply in ticket system. Please check. #811336
Thanks, Please check the ticket reply.
I checked the ticket reply. But you havnt reply me the latest comment that i enter as below :
Hi,
I tried it working. But If I want to exclude more than 1 category, what should I enter to separate the ids? Besides, the “Order By” and “Order” fields is not working.
Hi Mr. Amir,
I tried the ’ , ’ comma to separate the category but it is not working. etc ‘40, 43’. Can you please help me double check on this?
?Thank a lot.
I have had no response to the problems expressed in my ticket , what should I do now
Please give your ticket id
Customer service is lousy user I have reported more than 10 errors , not solve them which serves my claims is: Amir Muhammad
Can you please give the ticket ID?
I liked the theme.. all fine.. but when I pasted the arabic contents in the visual composer elements.. its not showing (WPML installed).. I also send you a ticket for you to check.
You will get the reply.
no reply.. yet.. Cant wait this much.
too disappointed with support.. making me wait for 3 days?
Please give your ticket id
this is funny.. May need not contact you again.
I still detained without being able to develop
nobody will communicate under sending me an update that damage the previous
Please send details via our support center. If you already have a ticket, give the number.
[Ticket #801633]
We got your ticket, you will get reply from our support person.
I have not had any response yet
You will get the reply shortly.
Property detail VC does not allow choose a category
[Ticket #801633]
You will get reply.
Ticket #801633 It is the 4th time you request
You already have multiple responses to this ticket. Please check and give asked information.
are you kidding me There are problems, but not suluciones
so this service does not work, obviously no will to address the problems
We are giving good support. its seems that your server have issue and we are asking FTP login information. You need to give correct one for checking the issue.
income continuously to the server without problems. I regret that your service does not have sufficient capacity to solve problems . They are just excuses to a problem.
hi, can this theme be used with a multi language extension?
Yes, you can use WPML
and this will work with no further dev? Could we use our preferred multi language of https://polylang.pro/downloads/polylang-pro/
We will check and will inform you.
Hello, I see there are a few color options, is it possible to further customize to a color of my choice once I get in to the theme?
Please send a support ticket. We will give guide.
Hi guys, is there documentation detailing what was fixed?
You can check the change log.
hii nice theme
is it full RTL ?
No, Its not RTL. Its WPML compatible.
Hi, nice theme but do you have any plans to make this Multi-ptoperty any time soon???
Hi, You can use plugin for using the theme as multi-property.
