806 comments found.
Hi, it seems that the theme options are not working correctly in Wordpress 6.8.1. All the <select>’s are broken
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Best regards,
Pirenko
Thanks for your response, I found the issue and sent you a message. Kind regards, Sander
Sander,
Ok, thanks!
Best regards,
Pirenko
I have some doubts (My website: lokoo.com.br) 1 – Why is this line duplicated? https://i.imgur.com/zn7ch2o.png 2 – Search bar does not appear in widgets https://i.imgur.com/de22C9D.png
I solved the first error, but I can’t find the Pixia search bar, only the wordpress default.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Hello, can I make 2 columns layout for Portfolio Masonry page on mobile device? How to?
Hi,
Thank you for purchasing!
That is not a theme option, but you can try editing the js/main-min.js file.
If you still need help please open a support ticket here https://support.pirenko.com/
Kind regards,
Pirenko
I wondered if you had any idea why the pages on my website will no longer load? https://www.jofong.com
Thanks so much
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
I’m trying to use the plugin https://wordpress.org/plugins/page-links-to/ with your theme. It allows you to link a portfolio to an external url. If used it before with other themes and it works. How can I get it to work with pixia?
Hi,
Thanks for purchasing!
The theme options already allow you to do that. Please check the theme documentation to see how it can be done.
If you still need help please open a support ticket here https://support.pirenko.com/
Cheers!
Excellent – thanks dude!
I updated yesterday the new version but gave me error with the widget , I can’t updated them and gave me error downloading the new version, let me know
i have the last version of wordpress
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature … there is a problem with your ZIP file, I don’t want pay assistance because your updates don’t work…. I already paid for the theme 1 years ago
It is weird that you are having that issue. Please send me a private message for a quick check then (contact form on this page https://themeforest.net/user/pirenko ). Thanks!
Hi,
Portfolio images 2, 3, 4 … etc. do not show on page. Not in slideshow or as stacked vertically. Only get the image URL in a big box.
Can’t be normal …
Hi,
Thank you for purchasing!
Please send me a private message with the WP login details for a quick check (contact form on this page https://themeforest.net/user/pirenko ).
Also, please consider renewing support, because it has expired. Cheers!
Hi, I have used this theme with several sites, always very happy, but …
I cannot embed a YouTube on a home slider, I tried :
- Method 1 - Pixia Slides Custom Options Video HTML code (optional) [ https://youtu.be/sUjtcI-LwfY ]
Result : I get the URL written in the top of the Slider area and no video.
- Method 2 - iFrame in content <iframe height=”100%” src=”https://www.youtube.com/embed/sUjtcI-LwfY?rel=0” frameborder=”0” allow=”autoplay; encrypted-media” allowfullscreen></iframe>
Result : 1px white frame with tiny white icon.
Nothing works.
Help ! =)
Hi,
Thank you for purchasing!
Please send me a private message with the WP login details for a quick check (contact form on this page https://themeforest.net/user/pirenko ).
Also, please consider renewing support, because it has expired. Cheers!
Hey pirenko…. i installed the newest Version, but in my Menu are no slider option to see ?
Hi,
Thank you for reaching us!
After the theme update please go to Appearance>Install plugins and follow the instructions. Let me know if you still have trouble after that.
Also, please consider renewing support, because it has expired. Cheers!
at Pixia Theme – Install Bundled Plugins he told me that license is already registered at other domain. But On this Domain isnt it used
If you are having trouble with licenses please send me a private message (contact form on this page https://themeforest.net/user/pirenko )
Thanks!
Hi, is the template compatible with WPLM plugin-in?
Hi, thanks for purchasing! In general I would say yes, but feel free to reach me if you have trouble translating some strings. Just make sure that you renew support if that happens. Cheers!
Thank you!
You are always welcome here 
Hi
I’m trying to update the theme from 4.9 to 5.9
But when I install the new theme, slides and portfolio disappear in the wordpress menu, and the pages with sliders look weird.
I followed the video steps to update so what did I miss ?
Hi,
Thank you for purchasing!
We made some changes to the theme and now you must install the Pixia framework plugin. Please go to Appearance>Install plugins and follow the necessary steps.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
Hi ! Yes I tried to do so but I get an error message when trying ton install plugin : PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
That is weird, but if you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Thanks!
Ok I just did. Note that I have the previous theme live for the moment cause the new one doesn’t work 
Hello, I have the last version of wordpress, I installed the theme , but I have difficult to upload the image for the portfolio…first on the right side of the wordpress menu there is not ” portfolio” like you show you on the video…. I can send you screenshoot, let me know
Hi,
Thank you for purchasing!
After installing the theme please go to Appearance>Install Plugins.
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
I’m having some issues installing the theme. After I activate it, some items on the left sidebar doesn’t apper (portfolio item, sliders etc). Only Pixia Options appears. I Have tried to re-install wordpress from the beginning but the problem occurs again.
Hi,
Thank you for purchasing!
After updating the theme please go to Appearance>Install plugins and follow the necessary steps.
Please consider also renewing support, because it has expired. Cheers!
Hi, is possibile to have navigation menu (dropdown) opened by default always?
Hi,
Thank you for purchasing!
If you still need help, please send us a private message (contact form on this page https://themeforest.net/user/pirenko ) with a link and we’ll assist you.
Please consider also renewing support, because it has expired. Cheers!
I have send email but I ask is can you help me also if I have a support expired…I think is very simple for you tell me how do this. Thanks a lot. Marco
I’ll comment about your email soon. Thanks!
Any news? Thanks a lot for your time!!!
I already replied. Please check your Spam folder. Thanks!
I can’t found, I have any reply on may email (spam checked)...can you try to reply another once? Thanks a lot!
Please resend the message and make sure that you have the correct email account associated with your Envato account.
Thanks!
Is it possible to make a portfolio item go to a link?
This is how my portfolio page currently is: http://www.jofong.com/skills/present/ 8 of those 9 images go to the same content – I have had to copy and paste the content in 8 times. Whenever I make an edit to the website I have to make the change on each post – is it possible to add in a link so they go to one post instead?
Hi,
Thank you for purchasing!
You can use a redirect plugin that allows you to make some pages redirect to other pages.
Cheers!
Hi I’m interested in your pixia WP theme. Just 3 questions:
1. In the left menu I need a third level. I mean- Item * Subitem * Subitem
Is that possible in your theme? Does it work ok in the mobile version? 2. Can be translated into spanish? 3. Can I change the gray background and colors in general and font?
Thanks
Hi,
Thank you for reaching us!
The answer to all your questions is yes. Let me know if you buy the theme and need help with something.
Cheers!
Hi. Where can I see a 3 level menu demo? Thanks for your quick answer.
We just added a 3rd level link here http://www.munto.net/pixia-v1/
Click on Other Pages>Third Level
Thanks!
So fast!! The last very questions. Can I remove the number near the items? It would be awesome to have instead of it an arrow. In my project there will be a menu for example: 1.Documentation -Videos —Vídeos about aaa —Vídeos about bbb —... I want to make something like this page www.feuga.es/es/ but with a vertical menu like yours. I need a slider in the homepage with and below it some “banners” pointing to different parts of the web. The slider elements in some cases would like to be posts in WP with a YouTube video. Do you think is suitable your theme for that. The aspect is awesome. Congrats.
Yes, it is possible to hide the numbers on the menu. Your content structure seems to be perfectly doable with the theme too. Let me know if you decide to buy it and need help with something.
Cheers!
Thanks. If I click on your theme http://www.munto.net/pixia-v1/portfolio/ the last elements of the menu are under the search bar and social media icons. Is it a bug? They should go down instead of staying there. I’ve sent the proposal for my client, an as soon he says ok, I’ll buy it.
The theme options allow you to define the screen height from which the screen goes into responsive mode. The means that you can activate the responsive mode sooner to avoid that type of overlap situation.
On the theme demo I have decided to keep this on a lower value, but you are free to change it.
Thanks!
Hello! I have a problem with my website. I try to upload one more file in Portfolio items but it seems that I have not the permission. Can you help me, please?
Hi,
Thank you for purchasing!
That situation does not seem to be related with the theme. Please turn OFF any plugins that are not included with our theme and try again. Try also activating one of the default WordPress Themes to see if that error happens only when this particular theme is active.
If the problem is only with our theme, please send us a private message with the WP login details for a quick check (contact form on this page http://themeforest.net/user/pirenko ).
Cheers!
Hi,
How i can create the “Our Team / Team Members” page.
Thank’s
Hi,
Thank you for purchasing!
You can add/manage the members by clicking on the Members button. Then you can add it to a page using the theme shortcodes button. If you can’t see these elements on your admin area please make sure that you update the theme to the latest version.
Cheers!
Hey. Nice theme
im trying to have submenus show up with a different text color than main menus. im using this code :
.navbar .sf-menu > li > a { font-size:16px; }
.navbar .sf-menu > li > ul > li a,.navbar .sf-menu>li>ul>li a {text-transform:none !important;} { font-size:11px; }
Where in the second navbar should i enter the font / text color? thanks for any help!
Thank you for purchasing!
If you still need help please send us a private message with a link.
Also it seems that your support period for this theme has expired. According to Themeforest we can’t provide support if the support period period has expired.
You can find more official information from Envato here http://themeforest.net/page/item_support_policy and here http://marketblog.envato.com/releases/item-support-policy-and-functionality-launched/
So, in order to get support, you’ll need a valid Support License/Extension that you can purchase here http://themeforest.net/item/fount-one-multipage-hybrid-wordpress-theme/8112414
Sorry for the inconvenience, but we have to follow these guidelines to be fair to our customer who’ve purchased extended support and to stick with Themeforest rules.
Please notice also that fixing bugs is not considered support, so please reach us if you spot something that is not right. Thanks!
That’s just sad, but nevermind i fixed it with help from another site.
Ok, good
Hi! I’ve just downloaded and installed your Pixia Theme, but I’ve got this error:
Fatal error: Call to undefined function wp_get_theme() in /web/htdocs/www.elenadettole.com/home/wp-content/themes/pixia_54/pixia/inc/config.php on line 41
Any suggestion? Thanks! Elena
Hi,
Thank you for purchasing!
What version of WordPress are you on? That function should be available… Please make sure that you have WordPress updated.
If you still need help, please send us a private message (contact form on this page http://themeforest.net/user/pirenko ) with the WP login details for a quick check.
Cheers!
