214 comments found.
Hi, great Theme! – Just have one question:
Our website is wholly based on scroll sections (all sites), so I wanted to know how it would be the best way to optimize it for search engines. Should we define SEO title, meta-description and keyword for every scroll section or just for the site, or both? For SEO we are using YOAST Seo Plugin.
Thanks! 
Hi,
Yoast & other popular SEO plugins are give information to each page headers. Since, scroll lock is one page. It’ll only affect that page not section based.
So, you can add SEO title, meta-description and keywords to that exact page. Not in sections.
Thanks!
hi guys, i just bought the theme and installed it. you seem to have a major bug going on! css and javascript files are not loading. please reply to my ticket asap. thanks!
Replied ticket, please check!
Thanks!
resolved! thanks!
You’re Welcome!
I just purchased a second copy of your theme for another website. Thanks for your hard work in creating a theme that has some great layout options and features. Cheers Simone
Hi,
Thanks for purchasing our theme again!
We always provide better support and theme updates!
Regards,
VictorThemes
Hi, How can I update my google map API key?
Hi,
You can use default visual composer Google Map shortcode. That’ll not ask any API key.
If you want to get more styles in google map means, try following plugins :Support Center : https://victorthemes.ticksy.com
We’ll update API key soon.
Can you please advise how to make the typing type option work on the special banner like the Agency demo? Thank you.
Hi,
You already opened a support ticket in our support center. We replied there already.
Thanks!
I asked the question here as well as your support is too slow. After two days I still had no reply.
Your support ticket centre has a 504 timeout error.
Hi,
Due to Bakrid festival we’ve not answered you yesterday. It’s a global leave. We thought you already know about it.
Normally we do support response within 24 hours.
Also, yes 504 timeout error is because of our support system service provider server issue. Now, it’s fixed. Please take a look your question there!
Thanks!
Thank you. I did know of the festival, apologies, but not that it had an impact on support. Great theme, but if you could please add more detail to all sections of your documentation it would be very helpful.
Ok, no problem!
We’ll improve documentation. But, if you read the descriptions of each fields means you’ll get how it’s working.
Thanks!
Hi
I really like the look of your theme and have a few purchase questions.
1. Is the Animated Text Banner from the Agency demo something that your team has built in house or is it part of a plugin?
2. Apart from the three options (rain etc), can anything be created? For example, my client would like customised text falling in place of the rain.
Thank you.
Regards Simone
Hi Simone,
Thanks for your interest with our theme!
1. Animated Text in Banner is part of theme. It’s not from different plugin.
2. I hope you’re asking about Banner and that text animations are from Revolution Slider plugin.
Thanks,
VictorThemes
We have just started work on a website that uses the Juster theme. I noticed that there are 7 WooCommerce templates that are out of date. Are updated versions of these templates available? Are the outdated templates going to affect the performance of WooCommerce?
Hi,
Yes, we’ll update WooCommerce files soon. Since it’ve minor changes. That’ll not get affect in performance or shop related functions.
But, we’ll update that soon!
Thanks!
Thanks for your reply.
I have actually discovered an issue with your theme and WooCommerce. I am using variable products and managing stock levels for each variation. When I purchase an item the stock level goes to -1 (when the stock quantity was set to 10).
I posted a support ticket with WooCommerce here https://wordpress.org/support/topic/variable-stock-levels?replies=2#post-8825531 and they suggested I try switching to the twentysixteen theme to test for a theme conflict. When using twentysixteen the stock control works fine so the conflict is with the Juster theme.
I did update all the WooCommerce templates but this did not help.
Can you tell me why this is happening and how to fix it?
Hi,
Yes we’ve fixed this issue. Just open a support ticket at https://victorthemes.ticksy.com
We’ll send you fixed file there.
Thanks!
We have received the purchase code form the previous developer but it appears that the support has expired. I can’t find anywhere to renew the support without having to purchase the theme again as well. Can you tell me where I can do this?
Hi,
Please ask your client to purchase support pack. It’s available for separately to extend support package!
For now, just create a ticket with Pre-Sale question category. That catgory is not required to put purchase code for it.
Thanks!
Hello! Pre sale question. Is it possible to center the content on the “SCROLL LOCK” version of your theme? I noticed that in your demos the content is always on the sides but I want it centered. Also, what happens if there is too much content on a scroll lock section? Does the section scroll or ? Thanks in advance!
Hi,
Thanks for your interest with our theme!
Yes, you can center all texts. Everything is controlling via visual composer page builder. So, you can control pretty much everything there.
For large content, means it takes more space. So, more space take overlap contents. Scroll lock is not designed for large type of content. If you’ve large type of contents, then you can use normal pages. Scroll lock demo is purpose of attracting page with clean and short contents.
Hope you understand!
Regards,
VictorThemes
Hi,
Can you have the portfolio page show the project title all the time and not just when you “roll over” it with the curser?
Thanks…
Hi,
Sure, but needs some css tweaks. If you open a support ticket at : https://victorthemes.ticksy.com
And share your live site link, we’ll provide that code for you.
Thanks!
Your backend editor doesn’t work….
on the blog page header
I’ve changed it in the backend, but its not reflecting on the front end
Hi,
This issue is because of Visual Composer plugin compatibility issue in WordPress latest versions. Please make sure to update Visual Composer plugin.
To update that plugin, refer following link :https://victorthemes.ticksy.com/article/5374/
Thanks!
Hello,
we bought the theme Juster and we are using WordPress with the multi site feature. So there is just one WordPress installation but four sites. Now we are confused about the number of the licenses. How many license do we need to buy?
Thank you for your help and work.
Hi,
Each domain need to buy each license separately.
Thanks!
Hi,
Pre-Purchase Questions
I would like to buy Juster – Multi-Purpose WordPress Theme and I’m doing this first time, so I have a some question before buying this.
Can I use all images from the theme on my wordpress site? Or it has different license and I have to buy it separately?
- So, Can I use all images & how many images i can used freely ?
- If it is free to use, then I would like to know how it is free for the security reason & what is license type of that image ?
Thanks in Advance.
Hi,
Thanks for your interest with out theme!
- We’ve used all images in live demo as stock photos. And all of them as single licensed.
- You’ll not get any images in demo installation. You can use your own licensed images in your projects. But, you’ll get all live demo things in your site. Only images space get blanked and replaced by dummy image.
Thanks!
Great work! But please change the jt-main-title from H1 to P due to SEO. Thanks
Hi,
Sure, that is only used in typing text animation shortcode. Do you mean that shortcode only?
Thanks!
Yes, exactly 
Thanks for the quick reply.
Hi,
Can you please open a support ticket at : https://victorthemes.ticksy.com
We’ll send you changed files there.
Thanks!
?Couple of questions.
1. Trying to make my email address a link within the shortcode on the contact page. It won’t link! This is what I have:
title="Contact info" color="" size="" ][jt_special_text jt_link_text style="style-one" text="(my email)" link="mailto:(my email)" color="#555" size="14px" class="email-link"[/jt_addresses]?2. Having categories on the portfolio items is doing this weird thing where if you go back in the browser after viewing a portfolio item, it brings you to an archives page — the ending of the URL was portfolio_category/branding?. I’ve since removed the categories from the individual portfolio items, but I’d like to get that back up there so you can filter the portfolio.
3. How can I make the entire thumbnail (aka “featured image”) tappable and clickable on the homepage? Right now it’s just the link, and you have to tap it a 3-4 times to get the link to load.
4. Contact form will not do anything.
btw the comment form added random question marks above. and the shortcode came in wrong. anyway, please help!!
Hi,
1. From your shortcode, you’ve missed ending square bracket at the end of email link. You’ll see class=”email-link” Please end the shortcode with closing ] square bracket.
2. Finally, you don’t want portfolio category in each portfolio views. And only wants filter, right?
3. On mobile devices it’ll work like entire link due to less screen space. In each portfolio detailed page users can able to view featured image more clearly.
4. If you’re in local host, contact form will not work. But if you’re in online server, even it’s not working. Please check contact form settings. There is no more techniques with it. We’re just using fully functional Contact Form 7 plugin.
For Contact Form 7 Tutorial please check : https://victorthemes.ticksy.com/ticket/588433
If you’ve more questions like a specific thing, please open a support ticket at https://victorthemes.ticksy.com
Thanks!
Hi, since last update I have an issue with admin page edit, probably related to visual composer. Last WP version too. SyntaxError: Invalid character ’\u0031’ in wp-tinymce.php, ReferenceError: Can’t find variable: tinymce in post.php, TypeError: $template.get is not a function. (In ’$template.get(0)’, ’$template.get’ is undefined) in backend.min.js, thanks
OK I just realized that the plugins included in your downloadable v1.9 folder are out of date, (for example js_composer is v4.10 instead of 4.12) .Fresh install from the appearance/plugins is OK.
Hi,
Ok that’s fine!
Hello, visual composer did not work portfolio entries have tried to add new portfolio or edit and nothing but the fucina page and can iditar everything. Thank you
Hi,
We not get understand about your issue, can you please open a support ticket at : https://victorthemes.ticksy.com
In visual composer you’ll see portfolio shortcode. Check that and add it!
Thanks!
Hi, Nice work!
But I’m just trying to change the thumbnails on home page for portfolio section. I’ve uploaded images in gallery. But nothing working. Could you please help me on this?
Hi,
In that thumbnails you’ll see some text. Please read that text. It mentioned about uploading image size.
Please set featured image more than that mentioned image size.
Thanks!
But where to find thumbnail images in backend? Can you please show me breadcrumb or path?
Hi,
In your admin panel, you’ll set portfolio featured image? That’s what i’m talking about.
In admin panel : Portfolio > Select any of those items > Inside that page you’ll see right sidebar bottom : Called => Featured Image.
Please upload more that mentioned size in dummy image there.
If you’ve more questions, please open a support ticket at : https://victorthemes.ticksy.com
And mention your site link and login details there, We’ll let you more clearly there.
Thanks!
Hello,
as I can change the logo of my Blog and Portfolio.
Regards,
Hi,
Can you please explain more? You want to change blog and portfolio page header logos? Or Blog and Portfolio category demo site logo?
If that category demo, you can set logo at : Appearance > Theme Options > General > Logos.
Thanks!
Thank you, it has served me well.
You’re Welcome!
Hi, My site is down and I get this message: “Fatal error: Redefinition of parameter $options in /home3/webs/public_html/kindhouses/wp-content/themes/juster/framework/plugins/import/importer/radium-importer.php on line 431” I just uploaded theme’s latest version , but stil same problem, any ideas?? Thank you
You’ve also contact us via our support center. We replied the solution there.
Thanks!
Hello I have a problem with the slide . When I use the slide goes into confflitto with gallery and other elemneti and I do not show them .
How can I fix ?
Hi,
Can you please share your site link and login details at : https://victorthemes.ticksy.com
We’ll check and let you know the solution for it!
Thanks!
