45 comments found.
Hello,
I am experiencing the exact same issue than besee just above : https://prnt.sc/fxgfo4 http://demo.sunrisetheme.com/skstore/homepage-4/+
In the special product section, left part (with four products) : on the demo I installed, images are not found marked as “src (unknown)” in the source code https://prnt.sc/g0ugaf, in the right part (with main product) the image is displayed but the div doesn’t fit the image (exactly the same than your demo) https://prnt.sc/g0uhrh
+
Finally, I would like to know how to enable the wishlist in the carousel product layout (Top sale product) to display it like in the other sections (between the cart and the eye icon).
Thank you
Dear, please paste this into your ticket. we will work and fix it soon. Thanks,
We will fix issue on homepage 4, about other images, you need to add feature product to your products then you will not get missing images. Please submit a ticket to http://support.sunrisetheme.com You can submit in Pre-Purchase folder we will fix for you. Thanks,
We have fixed this issue in homepage 4,and we have updated theme. please download if you receive the notification from themeforest. About the other issue, you only need to update your feature images for product. Thanks,
hi
I found an error at your demo site
https://prnt.sc/fxgfo4 http://demo.sunrisetheme.com/skstore/homepage-4/Thanks, we will fix today
hi! Has the problem been solved?
My website has encountered the same problem.
Please keep follow with your ticket, we will work with you in ticket system. Thanks,
We have fixed this issue in homepage 4,and we have updated theme. please download if you receive the notification from themeforest. Thanks,
How do i disable YouTube API loading because it is blocked in my country and makes my website look slow?
I don’t need it.
http://www.youtube.com/iframe_apiHave you submited ticket? Our engineer will guide you on support site. Thanks,
The demo data is not sliderhome4
Please submit a ticket to http://support.sunrisetheme.com Our engineer will help you soon. Thanks,
Thanks! The problem has been settled
Thank you
Hi – does the theme support left aligned logo WITH the horizontal menu? Many thanks.
Yes, It does. With header builder you can align logo to any section
I opened a ticket and it has been a few days that I have not received any information.. is there anyway I can get a few questions answered please. Thank you in advance. I just read that you suggest asking question in pre purchase.. I did so thank you.
Dear, Our technician has answered your ticket. Please understand that we do not work at weekend. Thanks,
Hi there,is it mandatory to use Visual Composer with this theme? Thanks
Yes, We build page buy Visual Composer. And this plugin is included in theme
On the lookbook demo, is there a reason the top header menu isn’t centered?
Dear, Header can be configured for any purpose. Please submit a ticket to http://support.sunrisetheme.com that we can support you more. Thanks,
Hello I have been trying to get some help from your support for a major issue and having given you admin information have heard nothing – getting very urgent please can you check your tickets. Thanks
Please submit a ticket to http://support.sunrisetheme.com that we can support you. Thanks,
I have the same exact issue as activestudios. Submitted a ticket. This has to be resolved for future sales.
Dear, We have not found your ticket. Please submit a ticket to http://sunrisetheme.ticksy.com that our technician can configure for you. Thanks,
yes.. ty for being so quick and fixing the issue! This theme is great and the support is amazing. I would recommend it highly!
Thanks so much for your kind words. We are happy about this
Hi. Problems with the theme. Its SLOW. Very slow. Images from the import a all missing. Media library is VERY SLOW and missing images. Please advise.
Dear, Please submit a ticket to http://sunrisetheme.ticksy.com that our technician can help you. Thanks,
The problem i can see is you still have images linked to your demo site and not within the theme itself
When you submit a ticket and give us admin account, we will check your case. Thanks,
PRE SALES QUE. I am setting up a website to sell 3 services. Is it possible to use this theme to sell and at final step in transaction send the customer a full in form that needs to be completed. I need to get data from them as part of the transaction process. I need to get different items based on the item selected when purchasing. Cheers.
Dear, We only do default functions by WooCommerce, if you need more you should install 3rd party plugin that can meet your demand. You can request a demo site by send us a ticket to Pre-Purchase of http://sunrisetheme.ticksy.com we will create for you. Thanks,
I can`t upload the theme … What`s wrong … I upload the theme and after upload wordpress say “Are you sure to do this again” and there`s no theme … I only upload SKSTORE with 17,1 mb … Thanks
Dear,
Please submit a ticket to http://sunrisetheme.ticksy.com, our technician will help you. You can send admin account throught ticket. Regards,
Presales questions :
Hello,
Does this theme allow multilingual website? Are the files delivered with the demo config? Being able to have the same result than in the demo and to replace text and pictures? Is the search field working in the purchased version? Blog and/or product?
Thank you!
Yes, It support multiple language with PO file. And theme can be installed by One click install like demo. Search field works with theme when you install plugin. You can choose any post type in search. Thanks
Thank you
You are welcome. Thanks,
Great theme, awesome support. Thanks again
We love to support you any time. Thanks for your kind words and 5 stars rating.
Tried to create a ticket @ your support but i keep getting the error: “Sorry, that purchase code doesn’t seem to be valid.” I am sure it is the right purchase code.
I also registered on your website.
Sorry to bother you here but i can not find another way to contact you. Thanks in advance for your help.
Dear, Please submit a ticket to Pre-Purchase category that you do not need key. I have noted with my technician about your case. Remember that our ticket system is http://sunrisetheme.ticksy.com Thanks,
DONE!
Thanks, We are always happy to support you any time. Regards,
Hi Guys
Amazing theme, does your theme support RTL?
Dear, We have plan to do RTL on next month. Thanks for your interested in our product. Regards,
In the mean time, is your theme support WPML?
Dear, we support translation file only. We have plan to test compatible with WPML on next month. Thanks
Presales question: I really like this theme but i doubt about the webshop search. In dem i can not click it away with the cross and i do not see products within the searchresults. What’s your advise on this?
Dear, This is a Search default function of Wordpress. Please submit a ticket to http://sunrisetheme.ticksy.com and give us admin account through private ticket, we will configure for you and check your issue. Thanks,
Well in my opinion a WooCommerce template needs a shopsearch and not a basic Blog search. We bought your theme anyway and will see how to implement this.
Thanks for your recommendation, We have plan to update this function soon. Regards,
Hi, nice theme. a question i have is if it has or supports sticky menu
thank you.
Yes, It does. Thanks for your kind words
Congratulations. Excellent theme. Good luck with the sales 
Thank you man. GLWS too
