252 comments found.
Could you guys please indicate how to change the Welcome Message on the left of the Top bar, Thanks!
Now we found it in Contact Info panel! Thanks!
Dear Customer,
Sorry for a delayed answer! Please feel free to contact our technical support team if you need any further assistance. You may submit a request for them at https://axiom.ticksy.com/.
Hello is it possible to show 2 or 3 products per row in mobile view? Is this configurable or easy to change?
Dear Sir or Madam,
Thanks for contacting us!
You may decrease product width to show a couple of products per row. Here is a sample http://prnt.sc/cyn8mh. In such a way you may show two or more products in one row.
Hi, Anybody knows how i can remove featured image of post pages??? Only happens in post pages of blog… Thanks a lot!
Dear Customer,
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective. Just click on banner “Get support” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Hello, I have installed your theme demo. How can i enable registration ?
Dear Customer,
Please submit a request for our technical support team to get assistance on how to use the theme. Follow this link to create a ticket https://axiom.ticksy.com/.
I get server 500 error when WP Visual Composer and Woocommerce are both activated. Please advice. Thank you
Same thing goes for when the Utilities plugin and Revolution Slider are both activated. Note: this is a completely fresh installation.
Dear Customer,
In order to get technical assistance with your theme, please contact our support team at https://axiom.ticksy.com/. They will do the best to help you and fix all the issues in a record time.
Have a great day and wonderful weekend!
Hi! the theme is working fine, but we have 3 adjustments:
1. Could you guys please indicate how to remove the site description line off the logo area in Home 3?
2. How to change the color of trx_button scheme=”original” which is green, but we need another kind of green.
3. In Home 3 how can we activate the top menu with login and Cart info on the right as in Home 1 and 2.
Thanks!
We have a problem with Home 3, we try to bring the Visual Composer code of Best Selling Products of other Home versions and it doesn´t show the products, how can we do it?
Dear Customer,
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective. Just click on banner “Get support” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
I have been trying to contact through support system from Axiomtheme but I got no answer for a question sent last Friday. Can you please help me with product pages pagination. It just do not display the pages to navigate and I can not change the layout of these pages. Is it related with Visual Composer that I can not activate at installation process? Or do I need to purchase a license from Visual Composer as requested at control panel?
regards
Hi Hiroki,
I checked your ticket #908043 and see that our support representative has already answered you. Please check your ticket.
Our licence agreement with Visual Composer allow is to provide the plugin with the theme so there is no need to purchase any other licenses for Visual Composer. In case you would like to get automatic updates for Visual Composer and premium plugin support, you may proceed with licence purchase.
Best regards,
Hi, do you have integrated the wishlist function? Thanks
Dear Customer,
Unfortunately Organic Store does not include any shortcode to implement a wishlist.
Hello ! After updating Visual Composer, I can’t see page or post on admin user as preview .. I heard this problem is bugs error of theme.. How can i fix it ..?
Hello,
Please find my answer above. Thanks!
Hello ! After updating Visual Composer, I can’t see page or post on admin user as preview .. I heard this problem is bugs error of theme.. How can i fix it ..?
PHP Fatal error: Class ‘ORGANICS_VC_ShortCodeAccordion’ not found in /var/www/vhosts/ichatong.com/httpdocs/wp-content/themes/organics/fw/core/core.shortcodes/shortcodes_vc.php on line 385
Good day,
Please submit a ticket for our technical support team with the issue you mentioned to get assistance. In order to contact our support guys, please use the following link https://axiom.ticksy.com/. Thanks for your cooperation!
Hello, I can not import the theme dummy data I generated 500 internal error, it is a shared server, review and edit the .htaccess, increase server memory Hostgator PHP in php.ini Configuration Editor, disable plugins, everything I climbed ftp, edit the permissions, change the version of WordPress by ftp, try selecting only the import of check data import but nothing I do works, I hope you can help me, thanks
Dear Customer,
Please, contact us via ticket system and we’ll gladly provide you with detailed instructions. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Do you have a control panel to change the height of the slide? Do you have a control panel to change the colors of the web?
Dear Customer,
Please pay attention that we do not provide technical assistance in comments but ticket system only. It will be much appreciated if you could specify all the questions or problems in a ticket.
Thanks for understanding!
Hello:
Pre Sales Question:
- Can I hide/remove/disable Add to cart button? I just want to show the products. - How many plugins used this theme?
Good morning,
You can hide this button over css code. In case you will need technical assistance, please feel free to contact our support team.
Theme package includes 6 plugin by default.
Dear Customer,
Thanks for contacting our technical team! Please expect for the reply from our support representative.
you got the worst customer support, its been more than 1 week waiting for you to fix a small bug, and you dont even reply!!!!
Dear Customer,
As far as I know our technical support team is handling the problems with your website. Please reply them back with all the requested details so they can proceed with error testing. Thanks for cooperation!
as far as u know its been more than 1 week for a little widget bug on the homepage, not yet solved
Hello,
The issues you faced are connected to your server ownership permissions. Please contact your hosting provider asking to fix it. Thanks.
Hello!, pre-sale question: When you see the live preview in mobile devices, yo can see the top panel and the main menu for a few seconds and after collapse to a burguer menu. You think to fix this issue in future updates? Thanks
Good day!
I checked Organic Store theme and mentioned no issues with top panel/main menu. Please specify device you are using so I can try to replicate the issue on my end.
Thanks!
I tried in Android device and iMac (minimum width screen), both with Chrome. Also in Firefox . Safari is working right! Thanks
Dear Sir,
Thank you for reporting the issue! I informed our theme developer about it. He will fix it as soon as possible.
Hi, in theme i can not translate, logout,cart item $ etc.. İ can nat resize “sale” icon in turkish “İNDİRİM”. it looks like “İNDİRİ”. at the end in footer i changed mailer description “JOIN TO ORGANIC STORE FARM how we write again?http://prnt.sc/ci8siq http://prnt.sc/ci8szn
Hello,
I found your ticket in our ticket system and asked our tech guys to check it as soon as possible. Please expect for the reply from them. Thanks!
Hi, in theme i can not translate, logout,cart item. İ can nat resize “sale” icon in turkish “İNDİRİM”. it looks like “İNDİRİ”. at the end in footer i changed mailer description “JOIN TO ORGANIC STORE FARM how we write again?
not yet supported but it is written supported.
Dear Customer,
Thanks for your interest with our themes!
Such kind of problems can be solver by our technical support team. Please expect for the reply from our support manager in the ticket #892685.
Thanks for your understanding! Have a wonderful rest of the day and nice weekend!
i uploaded the website and its too slow, plus the testimonials widget and latest post widget in the homepage is not showing on the online website what is happening? www.healthyselfie.com/temp/
testimonials and latest blog posts are not showing on the homepage
Dear Customer,
As far as I can see you have already submitted a ticket for our tech team and get an answer from them. Kindly recheck your ticket #891192.
Hi, i can not resize main menu and menu items go down under line. Like http://prnt.sc/chvhw9
Please help me
Dear Customer,
Please pay attention that we do not provide technical assistance in comments but in ticket system only.
Since our ticket system is down right now, I asked our support team to provide a code for you to fix the issue with menu. Please try this piece of code:
@media (max-width: 1439px) and (min-width: 1000px) { .menu_main_nav>li>a { font-size: 0.8em !important; letter-spacing: 0 !important; } }
Best Regards,
Hi, i’m the beginner of wordpress. where we use this code?
Hello,
Please go to Theme options>Global options>Customization>Other>Additional CSS and HTML/JS code>Your custom CSS code section. Here is the screenshots with illustration http://prnt.sc/chvyiu http://prnt.sc/chvyk8
thanks for speed and solution!
Dear Sir,
You are very welcome! We are always happy to assist you and do our best to find the solution for you as soon as possible. Feel free to open a new ticket if you need our further assistance. I would really appreciate if you rated the theme/service in your Themeforest account. Thanks in advance!
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
