21 comments found.
Dear Customers,
In case you have issues accessing our support website https://themerex.ticksy.com/, feel free to contact the support operator directly via email at mooremel30@gmail.com, specifying your purchase code. Please take our apologies for any inconvenience caused.
Best Regards
Dear our Customers,
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket at this link: https://mockingbird.ticksy.com/
Best regards.
Dear our Customers,
Mockingbird Website Custom studio that provides customization service, has moved to this address http://support.mockingbird-studio.com/ If you need any customization service (like theme installation, that costs $39USD from their side or any website customization service) submit a ticket at this link http://support.mockingbird-studio.com/ or send a letter by using their E-mail: mcbcustomstudio@gmail.com. Also for more information you can contact us by our contact form here: https://themeforest.net/user/themerex
Best regards.
Dear Customers,
Our support forum is temporarity down for maintenance. Please take our apologies for any inconvenience caused. It will be up and running in a while. For urgent cases, pleases contact the technical support operator via email mooremel30@gmail.com
Best Regards,
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hi, is a PSD file available or for purchase? I would need to customize the footer and animate banners for my customer if I were to purchase the theme. A PSD file would save me a lot of time.
Hello,
Sure, the .psd files are also provided. Sometimes they are not included into the initial download because they might significantly increase the size of a downloadable archive. However, you can always contact us at http://themerex.ticksy.com/ to get them.
Thank you for your interest in our theme,
how to change portfolio category name? ALL CLEAR DESIGN EXCLUSIVE PORTFOLIO PORTFOLIO HOVER PRINT
Dear Szcoolpet,
Please, contact us via ticket system. It will be faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you had any issues submitting support tickets or using our support ticket system recently, please do not panic. All you need to do is either to create the ticket again or send your request to _Presale questions category which does not require purchase code verification.
Unfortunately, the issue occured for some reasons which were beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
Hello
I bougth this theme, but i can not install it. Can you have some documentation for this?
Hello, this is HTML template. To install it to the website you need to upload all html, css and image files to the server saving folder structure.
i did that but there are a message… there are not css
Unfortunately this is not a Wordpress theme. This is basic HTML template. Please submit a ticket if you are having issues with uploading HTML template.
Is it possible to make a boxed layout on this theme?
Nevermind, I see there is an option for that. 
Hello, glad that you found this.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During 24 hours it should start to work again and you will get your ticket replies.
Best regards.
Hi i have noticed an issue with this template when using chrome on a codeignitor
i added <base href=”http://localhost/kinder/” /> to the header section. this makes it go into a continues loop in chrome.
i found if i remove the class “usermenu_area” on the header section it works but leaves a big blank gap at the top of the page and scroll menu does not work properly.
seems to work fine in IE and Firefox.
have you tested this template with different levels (directories/controllers)? if you have all pages in same level it works fine.
i am using codeignitor and controller/function does not seem to work. without the base url the path cannot find images/css etc. please help asap.
Hello, Please, contact us via ticket system. It will be much faster and more effective. Just click on banner “Support Sys” on the item page and get qualified help from our support operators. Enter your purchase key and fill out the ticket form. All information on the work of our support team you will find in the Support section on the theme page.
Tony created the support ticket. thanks
Thank, will reply as soon as possible
We need a .mo or .pot in spanish language. Can you send us these files??
Hello, This is HTML template and has not such files in the package.
nice work, congrats
Thank you so much!
nice work. what time require to make this whole html template
Thank you! 
very nice work !
Thanks!
Great work, GLWS
Thanks, you too!
Nice work, Congrats and GLWS
Thank you for you kind words!
Excellent design! Looks great, GLWS
Thanks, you too!
