Hi,

Could you please explain your question more by text/image so we can help you better. Thank you.

Best regards,

CactusThemes

Hi Oddessit,

Thanks for contacting us Yes, all Custom Social Account added with black color is our design, you need to use Custom CSS to change background color for custom social icon. You can use this CSS below in Theme Options > General > Custom CSS

#top-nav .social-listing li a:hover {
    color: rgba(255,255,255,1.00);
    background-color: rgb(63, 212, 23);
}

Best Regards,

CactusThemes

do it

Hi, did you figure out it yourself?

Hi,

Thanks for contacting us.

- You can enter value of count = value of Items per page to control the number of posts per row. For example you can use shortcode below: [scb title=”News” layout=”5” number=”6” items_per_page=”6”]

- To control the number of columns: you only can use 3 columns for layout 5, as default. If you want to use 4 columns for layout 5, you need to use the Custom CSS as below.

.cactus-scb[data-style="5"] .cactus-listing-config.style-1 .cactus-post-item{
width: 25%;
}

Put this CSS in Theme Options > General > Custom CSS.

Best Regards,

CactusThemes

phew … okay now i’m SUPER confused. If I enter count=”4” items_per_page=”4” I get four columns, but that seems to be the only configuration that changes from 3 columns … if I go to count=”4” items_per_page=”8” (which is I think what’s shown in your documentation) it jumps back to 3 columns?!

Could you possible send me the exact shortcode I need to plugin into to display the 4 column / 4 posts per row layout you show in your documentation: http://prntscr.com/csujs7

Sorry to be such a pain …. feeling pretty stupid that I can’t figure this out :/

Hi,

Thanks for contacting us.

As we mentioned above, with layout 5, you can only display 3 columns (corresponding to 3 items on one line), it is default, if you want to show 4 columns, you need to add CSS as in our previous reply.

The value as number = “4” items_per_page = “4” in the shortcode is items of post that you want to display, in which number = “4” is the number of posts you want to show, items_per_page value = “4” is the number of post to be displayed on one page, these values do not specify the number of post displayed on one line. Please read our instructions in the document we sent above again.

Best Regards,

CactusThemes

Hi,

Thanks for contacting us.

- If you are using layout “Boxed” for Main Layout you can go to Theme Options > Theme Layout > Background and set theme background for Boxed Main Layout > Save

- If you are using layout “Full Width” for Main layout, you can use Custom CSS to change the dark background for Main Layout.

Please submit a ticket to Our System at ticket.cactusthemes.com for further question, so we can help you better.

Best Regards,

CactusThemes

Hi,

Thanks for getting back to us.

Please follow these steps to create a new ticket: http://ticket.cactusthemes.com/kb/faq.php?id=80

2. For add shortcode in 404 page, you should submit a ticket to our system at http://ticket.cactusthemes.com/ when you have followed the steps above successfully or you can send for us your website URL and admin account via email hi@cactusthemes.com so we can help you check better.

Best regards,

CactusThemes

I’ve tried creating a support ticket

1. I’ve tried logging in and I receive an error that I am using the wrong password.

2. I use the “forgot password” link and never receive an email to reset my password.

3. I tried creating a new account but am unable to because my email address already has an account.

4. After trying to use the “forgot password” link, the webpage says if I don’t receive an email I should open a support ticket. How can I open a support ticket if I don’t know my password?

Hi,

Thanks for contacting us.

We checked our Ticket System and found that it works fine, you should check email in your Spam box. Or you can contact us at the Contact Form in our Profile page https://themeforest.net/user/cactusthemes with the information of your Envato user, Purchase Code so we can help you create a new ticket or send you an password to login our system.

However in our system, we have received a ticket like your question today (http://ticket.cactusthemes.com/tickets.php?id=9553) . Can you confirm that this is your ticket?

Best Regards,

CactusThemes

Hi,

Shortcode plugin is available in the Theme package that downloaded from Themeforest. You just need to install by yourself. Please refer our document for more infomation: http://newstube.cactusthemes.com/doc/docs/installation/

Best regards,

CactusThemes

Hi,

We have sent you a code above to change that text color. Please use it in Theme Options > Custom Css.

.page-content .search-form [type=”submit”] { color: #ff0000;}

Best regards,

CactusThemes

Hi. Color not change

Hi,

Please create a ticket to our support system http://ticket.cactusthemes.com/ and leave an admin account so we can help you better, because we used that code in our site and it works fine.

Best regards, CactusThemes

Hi,

Thanks for contacting us.

When we checked your website and saw that you have customized code of section “User Rating”. Instead of using font awesome, you have used image to create icon for “User Rating” and we check that this image does not exist in the archive folder on your server. You need to enter the correct url for image in code.

In addition, we do not make sure that when you are using image for Rating, it will work, because we have used Font Awesome with another class with your class to call the image.

- If you want to change image for User Rating, you should use custom CSS and put background-image for tag instead of custom code

- Note: we do not support for customized code, please refer policy here: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support-

Best regards,

CactusThemes

Hi, I’m sorry, but I didn’t change the code or the image. After installing the theme, I just download sample data (magazine theme) from your theme, and that’s how I got it.

So, how can I revert it back to font awesome so it can work properly again?

Thank you!

Hi,

Thanks for getting back.

Please try to update the lastest version of Newstube theme and all plugins then check it again.

Best regards,

CactusThemes

.search .page-content .search-form [type="submit"]{background-color:#000}

Change the color as you wish

Best regards

CactusThemes

Hi,

Thanks for contacting us.

We have checked the “Intuitive Custom Post Order” plugin and see it is compatible with Newstube theme so you can use Intuitive Custom Post Order plugin and configure to order posts in Homepage and Category page

Best regards,

CactusThemes

Please confirm that we can sort sticky posts by menu_order field in your homepage blocks. Does the same apply for categories?

Hi,

Thanks for contacting us.

We are sorry that, we do not have information of menu_order field. However, if you can use “Intuitive Custom Post Order” plugin, it might be possible to use sort sticky posts by menu_order field on Front page

Best regards,

CactusThemes

Hi,

We are not clear about your point. If you mean Current menu of main navigation, you can try this CSS code in Theme Options > Custom Css to change the color:

#main-menu .navbar-default:not(.cactus-sticky-menu) .navbar-nav:not(.user_submit)>li.current-menu-item>a {background-color: #008000; }

Best regards, CactusThemes

Thanks. Best regards

You are welcome

Best regards, CactusThemes

Hi,

Yes. Newstube is a Wordpress theme. We always update the theme to make it works with latest WordPress version.

Best regards,

CactusThemes

Hi,

Child theme is use to preserve the custom code whenever Parent theme is updated. It is not much related to theme feature that why its version is usually 1.0

Best regards CactusThemes

Hi,

Sorry but we does not officially supported BBpress/BuddyPress plugin in Newstube. Thanks for your understanding.

Best regards,

Cactusthemes

Oh I know, I read that in the product description, but I also saw a comment from a year ago that indicated that you were working on those implementations. Wondering how they were coming along, and/or if you were still planning on working them into this product?

Hi,

Thanks for getting back.

Yes, we had a plan for this. However, there are not many requests of this integration and we found that it requires much resource to do it. So we will not support BBPress and BuddyPress in future of NewsTube.

We are sorry for this inconvenience and thanks for your understanding.

Best regards,

CactusThemes

Hi,

Sorry, but we do not get your point clearly, did you mean that user submits a video using Front-end Video Submission function and you want to ask whether admin can do that or not?

If it is right, when user submits a video, Administrator can check and publish the video post.

Best Regards,

CactusThemes

Hi,

Sorry, but we do not get your point clearly, did you mean that user submits a video using Front-end Video Submission function and you want to ask whether admin can do that or not?

If it is right, when user submits a video, Administrator can check and publish the video post.

Best Regards,

CactusThemes

Hi,

Thanks for getting back to us.

Please follow these steps to create a new ticket:

1. Create an account in our Ticket System http://ticket.cactusthemes.com/

2. Login and create a new ticket

3. The Ticket System will automatically redirect user to Envato system, where you need to login again using your Envato account.

4. After successfully logging into Envato system, you can go to the Submit Ticket form and use your Purchase code to finish the process of ticket submission.

If it doesn’t work, please reach us at hi@cactusthemes.com with information of your Envato user, Purchase Code, so we can help you create a new ticket.

Best regards,

CactusThemes

Thanks i have ended emailing you to above email as i still could not log a ticket in your system due to time out . i ll wait for your respond

Hi,

We have received your mail, and now we are working to process it. Please stay tuned and follow your email. Thank you.

In addition, you can contact us via our Contact Form at our Profile page https://themeforest.net/user/cactusthemes, so your Purchase Code can be validated automatically.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

Please refer doc here: http://newstube.cactusthemes.com/doc/docs/post/ilist-post/

to know how to create the post like our demo page: http://newstube.cactusthemes.com/5-places-that-make-a-great-holiday/#smartpost-page-2

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

That slider is Posts ThumbSlider and it just displays featured image of your post. It will link to single post when you click on it.

Best regards,

CactusThemes

Hi,

Unfortunately, NewsTube theme doesn’t support Playlist template on Homepage. We are sorry about it and thanks for your understanding.

Best regards,

CactusThemes

Hi,

Thanks for contacting us.

We have replied your ticket in our ticket system, please check and follow in http://ticket.cactusthemes.com/

Best regards,

CactusThemes