4647 comments found.
We currently have an older version of this theme installed v 1.02. Was wondering if updating to latest version of theme would help with performance issues? Our site seems to load a little slow.
Any idea on this? We would like to update to a current version of this site, what is the process for updating the theme? We have 17 apps installed on our store, will this cause any conflict when updating?
Can the size selection not be defaulted to auto selected XS. Can it load the page where no size is selected?
Example: The garment has three available colors to pick from. Poppy, Black and Blue. When the page loads the size selected is defaulted to XS. Poppy and Black swatch are visible since those two color have inventory in poppy and black. But since the Blue garment does not have inventory in XS the customer will not know that that color is available since only poppy and black and visible.
Also, I can it be where all the color swatches are always visible and don’t hide when a size is selected.
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
I sent email for support. But no response. Who knows how can I add tags in collection page?
Hi, we are so sorry to keep you waiting because our Customer Service Dept., doesn’t working in the weekend. We will try to reply back for you in today. Thank you for your patience and understanding! HaloThemes Team
Hello. Hi do I add the color selection on the catalog? I cant find it :-/
Hi, I just bought and tried to upload to shopify and it says its too large!! Please what do I do?
Hi, we are so sorry to keep you waiting. About your questions:
Please extract (unzip) the downloaded package. You just need upload the file called ella-theme-source-2-0-X.zip to Shopify in the folder Ella_2.0.X_Multi_Language. After that, please extract the ELLA_user_guide.zip and open the index.html file to start reading our theme manual.
**Please note: the ella_theme_package_1_0_X.zip is not supported multi language feature.
Please let us know if you have any questions and we are happy to answers! Thank you so much, HaloThemes Team
Your email reply 15 hours ago said 1.0. I have already started customizing the 1.0, why this discrepancy!! Why not stick to one in the zip file,why include both?
Hello,
I am looking to purchase your Shopify theme and was wondering if you can answer a few of my questions about customizing the theme.
1. Pop up mail list – is this linked only to mail chimp or can I use another mailing provider? 2. For product reviews does your theme work with Yotpo Reviews? 3. Can you make the product pages without the sidebars? I want to have a full product page with no advertisement or categories on the side. 4. On product page can you change the size options from (S,M,L to numbers like 1”, 1.5”, 2”) ? 5. Can you choose the different colour options? I have products like gloss black & matte black 6. I need currency in USD and CAD, is it possible to have CAD in the currency converter? 7. Can you use coupon codes at checkout?
Thank you and look forward to hearing from you,
JWM 4×4
Hi there. Is it possible to create a “shop the look” item? Example, my product item is a look, when the user clicks on it, the product page would give the user the option to choose each of the look’s items sizes, colors, etc. Maybe, offer a buy each item individually option?!
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
hi, wanna ask about color variant in product collection (circle bellow product) and color swatch in sidebar, why it is different, for example I make custom color in Ella theme option with jpg image for “purple” and in shopify product variant I also write “purple”, the color is very different. screenshoot http://pasteboard.co/9Gt5YHXOL.jpg
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
Hi, I have few pre-purchase questions: 1. Is it possible to move search bar to the middle of the header and make it bigger (just on desktop, mobile looks fine)? 2. Can you add videos into products page, where the product pictures are? 3. Can you add videos to any part of the page? 4. Is limited time offer counter build into the theme? 5. Can you send me screenshots of the checkout because demo doesn’t work? 6. When you hover on the product picture you have 3 options (wishlist, select options and quick view). Is it possible to add ‘add to cart’ button?
By the way great theme!
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
Hello . I have a question . I can download and install the Shopify any PHP server?
Hi there, Your theme looks nice and i’m considering to buy it. However i have a question before preceding…How many slideshow blocks different from each other can you have in the homepage?
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and we will try to reply back for you ASAP. Thank you, HaloThemes Team
Using a Shopify Options app and cannot display the selected products in the cart
Hi, thank you for contacting. Could you please forward this message to: support@halothemes.com and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
Can i provide slider or slideshow in category pages or product pages???
Hi, thank you for contacting us. About your question: Yes, it’s possible to do. However, it’s a custom work and we will charge more customize service fee. Thank you, HaloThemes Team
Hello
I am one of your customers and having display issues with my cart. When a product is added to the cart on the checkout the layout display has some faults see link: https://checkout.shopify.com/3249709/checkouts/131920795ca83c9a260a9f916d9eacab?_ga=1.218918362.2107538886.1473109670Can you please help as this is affecting our site. We need help to this please can you point me to what codes to change and specific CSS file to make this changes please.
Thx
I am also having issues with customers entering discounts codes can you please check.
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and we will try to reply back for you ASAP. Thank you, HaloThemes Team
Hi @halothemes, how can i change slideshow homepage banner pixel size to my choice ? thanks
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
Beautiful theme and very easy to work with. Had a couple of kinks but the support staff was available and took care of everything in no time. Highly recommended.
How do I remove that heart icon when you hover over products?
Hi, thank you for contacting us and we are so sorry to keep you waiting, because our Customer Service Dept. doesn’t working in the weekend. Could you please forward this message to: support@halothemes.com and then we will try to reply back for you ASAP. Thank you so much, HaloThemes Team
Is there a way to change the heart shaped logos for something else? Thanks!
Hi, thank you for contacting us. About your question: Yes, it’s possible to do. Thank you so much, HaloThemes Team
Hello,
My customers are currently having troubles entering in a discount code at checkout when they check out through pay pal. Is there a way I can let them enter in a discount code as soon as they click on my cart ? ( before they proceed to checkout )
Hi, thank you for contacting us. Could you please forward this message to: support@halothemes.com and we will try to reply back for you ASAP. Thank you, HaloThemes Team
Hi,
Purchased the theme over a month ago and finally getting to work on it. I had a question: For the dropdown menu, how can I split the items into 2 or 3 columns? There’s over 30+ items that I need to add and obviously that wouldn’t look pretty if the list is super long.
Thank you