696 comments found.
Hi guys, is it possible to let table borders, row and column lines, shown completely? especially for tables with combined cells?
Hi
We have these tables https://rttheme19.rtthemes.com/pricing-compare-tables/
You can also try the tablepress plugin maybe that has the requested ability.
If you have any further questions please create a account at our forum with your purchase key and post your questions in there accompanied by a url to the problem page.
Thank you !
http://support-rt.comBest regards,
Theme support
HI there, I recently purchased this theme, which demo content should i install for this layout http://rt19-demo7.rtthemes.com/. is it demo 7
Hello,
Yes, it is demo 7.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards RT-Themes
Hi guys, thanks for your great theme! One thing need kind assistance. I added tables for our products, the line spacing is too big, it is possible for me to deduce vertical spacing and make the tables look short?
Hi
Can you add a url to your problem page? Maybe try the table press plugin it has such abilities? Btw we have a forum to deal with these kind of issues. Would you be so kind and provide us a thread with the url in there? This way you dont have to share the url while developing in here.
link http://support-rt.com
Best regards,
Theme support
Hi, ist this theme and rttheme-18 PHP 7.0 compatible?
Hi
Yes i believe we are. You can checkout the theme change log.
—-—-—-—-—-—-—-—-—-—-—-—-
RT-Theme 18 – v 1.9 – March 14, 2016
—-—-—-—-—-—-—-—-—-—-—-—-
Fixed: Blank pagination links issue when a template assigned page set as front page
Fixed: Conflict fixed between author post list page and template builder
Fixed: Blank Revolution Slider list on Template Builder on some WPMS installations
Improved: PHP 7 support
Fixed: Styling issues on products within post contents
Fixed: Errors fixed for single posts on Google’s Structured Data Testing Tool
Updated: WooCommerce 2.5 support added. IMPORTANT NOTE: The theme is no longer
support the older versions than WooCommerce 2.5
Updated: Slider Revolution Plugin v5.2
Best regards,
Theme support
Hi guys, thank you for your job! I’m working with adwords. I need to embedd .js code to a single page of the site, not to all of them. How caould I do? Thankx
Hi,
You can use “Raw JS” element of the Visual Composer for it. If it doesn’t work for your case we can provide a simple custom function for you.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards RT-Themes
why suddenly my dashboard for grid element isn’t working ? i want to edit the page
should i to update the theme to solve this problem?
Hi
If you are not using the latest version of the theme and plugins that comes with the theme then the answer is yes.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hi guys,
Is it actually possible to change the price color to red for all products when listing and when on single product preview?
Thanks
Hi
Yes that is possible. The answer to your question can be found in our forum at this link for the normal products cpt that comes with the theme http://support-rt.com/forums/topic/product-showcase-4/ and here for the woocommerce plugin products http://support-rt.com/forums/topic/big-price-with-woocommerce/
Best regards,
Theme support
Did you always used visual composer on this theme since the beginning?
Yes. We did. Why something not ok or do you have issues? We are available here for you at http://support-rt.com
no i dont have the theme it’s just the page builder you have on rt theme 18 is way better then the visual composer
Hello,
Yes, these both themes are different and RT-18 is still an alternative of RT-19. If you prefer our Template Builder you can go with RT-Theme 18. They’re both powerful products.
Best Regards, Tolga
hello i have purchased your previous theme: RT-Theme 10 / Business Theme 10 in 1 For WordPress
and I wondering to upgrade it with this theme. Is it compatible with it? Thanks.
Hi
I am sorry but the code for rt10 and rt19 are different. Swapping from rt10 to rt19 will require to attach the images and product en portfolio items information which is not part of the body content.
There is a plugin like http://www.wpallimport.com/ who claim they can export all en import all including custom fields but i must admit i have never tried this.
Please feel free to ask if you have any further questions.
Best regards,
Theme support
does this theme support visual composer? i want to make a purchase but i have to verify first perhaps
Hello,
Yes, it does support Visual Composer and it comes with the theme for free.
Please feel free to ask if you have any further questions. Thank you for interesting in our themes.
Best Regards
Hey, will there be rus. localisation ?
Hi
Only if you create it yourselves as neither of us speaks russian. No user has created them yet or maybe did but did not share them with us.
You can find how to localize on our forum.
http://support-rt.com/forums/topic/translating-themes-by-using-po-files/Best regards,
Theme support
Hi stmcan,
I installed the latest update of the theme on my website, but cannot find the demo import option? Is it removed or something?
Saygilar, Kadir
UPDATE: FIXED, I forgot to update the RT theme 19 plugin.
Hi Great you solved it. If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hello Kadir, Yes, we moved the importer into the plugin. Saygilar.
Not sure if ts just me but seems like it takes a long time to go from page to page….I see the spinner for close 10 seconds no matter what demo check or which page I go too…..just an fyi…...
Hello,
It is 2-3 seconds for me. But thank you for the heads up because it is probably because of our server location and we should check the network speed for connections from USA. Thanks again.
Hello; At contact page,google map is not working correctly…Why do i have renew support to ask this and have the theme working correctly? Look at this www.hemainsaat.com
Hello,
You can follow this documentation http://docs.rtthemes.com/rt-theme-19-documentation/#section-58 Google Maps requires API key anymore.
If you have any further questions regarding this theme, please let us know by opening a support request on our support forum at http://support-rt.com
Thank you for purchasing our themes.
Best Regards
Hi guys, we have some new pre sale questions: – its possible modified css design for logoarea and sticky header animation of http://rt19-demo10.rtthemes.com/ that looks like exactly how RT20?
Its possible customize different menu styles for mobile / desktop ? Thanks!
Hi
Rt19 comes with 4 designs for the header including logo centering multiple menus and even a top menu area.
Can you advice what you mean by different menu styles for mobile / desktop as that is not clear to me.
Best regards,
Theme support
that not my question guys. would you help us modified design the aree (divs) for logo and sticky header exactly modified how looks like RT 20 – THIS is the question not about other variants possible 
mobile version especially background colors and logo version different betweeen desktop /mobile versions
btw. what is the important differents of functions / elements / between rt 20 and 19. ?
I would like buy this item but we want exactly the same logo look and feel and fixed header style looks like the theme 20. It’s possible you send me custom css snippets for us after purchase so that we modified custom css himself, but we developed page locally. we would very appreciate about this.
Hello,
Why don’t you consider to buy RT-Theme 20? It is a powerful theme also. It’d not work correctly even if we provide the code but RT-19’s has very flexible header options, i am sure you can design something close to RT-20’s header (same header is not possible).
Please let me know if you have any further questions.
Best Regards
the problem is – we want reduce time for content and we need theme variation of construction design / layout. Theme 20 has only one design demo for medicine… But the Header its amazing and innovative… What can we do now for solution? Can you give me constructrion design / layout also for theme 20, then we ar happy 
Hi
This is rt19 http://rt19-demo12.rtthemes.com/
this is rt20 http://rt20-demo3.rtthemes.com/
They are almost identitcal.
Just install the latest version of rt19 and you can almost create that look.
Best regards,
Theme support
I think you dont unterstand me. We need this example: http://rt19-demo10.rtthemes.com/ If you me guarented thats we can create exactly the same with RT-20 why we can not header create exactly how RT 20??? Its not logical
Hello,
RT-Theme 20’s header is unique and can not be adapted to RT-19 or 18. By the way you can add background color to the logo box of the RT-Theme 19. Also, you can have transparent headers like RT-20. http://rt19-demo7.rtthemes.com/home-page-5/
sorry, that is bullshit. you make themes with html and css and no building houses or baked bread. Every professional developer can change or edited header and related css or header.php, but you don’t want… its okay… thanks for bad sales motivation. good luck
There are more than html&css for the header! There are many JS codes just for the RT-20’s header. Also, different CSS, different RTL CSS. RT-19 supports header widgets etc. It is not easy as you think! What you want requires some custom works, we are not saying it is “impossible”. You are trying to merge two different themes.
im getting a syntax error after updating the theme. Parse error: syntax error, unexpected ‘[’ in D:\xxx\xxx.com\wwwroot\xxx\wp-content\themes\rttheme19\rt-framework\functions\theme_functions.php on line 3796
any ideas?
Hello,
I’ve just sent you an email, can you please check. We need more details about your install. Thank you.
Hi, good update! You improve something an excellent
Hello, We are glad to hear you like it! There will be more cool features soon
side menu empty after recent update
Hi
Check out the wordpress menu settings and make sure the container is set to the correct menu.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
I have followed the manual and set it the menu setting correctly. I don’t like your service here, if you can find a solution, please help us, don’t ask us for create an account on your own support forum. if so, what’s the point selling your product here.
Hello Neo,
I have just replied your email! We are using our support forums to speed up the process and it is a better tool to provide support by multiple support agents. But, we always appreciate your feedback. Please check your mailbox.
Best Regards, Tolga
Hi, How can i install the new version of the theme? When i upload the file it says “failed. folder aleready exists.” Thanks!
Hi
You cant update a theme that is already installed by using the wordpress theme upload mechanism.
You can either use ftp upload and overwrite the complete theme folder or you use the envato plugin installer and create a api key in that plugin which allows you to updated themes from within the admin area update section.
There is also an official plugin to update the theme directly from Envato http://envato.github.io/wp-envato-market/ This plugin will help you update your themes or plugins bought from Envato. Please note that the plugin has been developed by Envato.
It is documented here on our forum http://support-rt.com/forums/topic/tutorial-installing-rt-themes-in-wordpress/ and for the ftp part also in the online documentation http://docs.rtthemes.com/rt-theme-19-documentation/#article-39
Note: to read forum tutorials you need to create a forum account with the theme purchase key.
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
woocommerce error message…
Your theme (RT-Theme 19) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.
just add plugins woo and install/activate your theme for the moment…
Hi
Please look at the developers comment just above yours…. -:)
It is also documented in our forum here http://support-rt.com/forums/topic/woocommerce-template-files/
If you have any further questions please create a account at our forum with your purchase key.
http://support-rt.comBest regards,
Theme support
Hello,
You can ignore the message, it is just a version number. We’ll release a new update very soon and the issue will be fixed as well.
