92 comments found.
Hi Support,
I have some queries related this template.
1. if i buy this template. do i will have all editable rights for this. Like image change , Color change etc.
2. Will your team provide me all banners, images with this template as i want. Or you will provide me the sample images displaying in the demo.
3. Is this template support CodeIgniter
4. If i want to change color , menus , banners of this template then how you provide me support.
5. how many days / month support you provide?
6. If i need some more images/ banner in diffrent sizes then it will be the part of support or additional work. if additional then let me provide cost.
Thanks
Hi,
Thank you for interest in our template.
1. Yes you will get rights to edit template in any way you like. Only limitation for every template on ThemeForest is that you can use on one domain only.
2. You will get everything you see in demo except pictures. We are not allowed to redistribute stock pictures which means you will need to purchase pictures you like. We also have a blog post will a list of sites that offer free high quality stocks pictures. This can be good repository to find replacements.
3. CodeIgniter is PHP framework so I don’t see a reason why it wouldn’t support it although we didn’t test it.
4. Support doesn’t include free customizations, only bug fixes and help if you don’t understand how something works. Though we have really thorough documentation that has lot of questions answered. We provide support through support forum where you can find lot of answers how to do small tweaks.
5. 6 months of support is included.
6. Additional pictures or any additional work is not included in support. Will you need proposal for additional work, I suggest that you contact us directly to E-Mail through form on this page.
Vladimir
Hi, I like your template and i have bought to use. But once i upload to server it is showing me error for “This page didn’t load Google Maps correctly. See the JavaScript console for technical details.”. Can please provide some guidance here? Much appreciated.
Hi,
Thank you for purchasing our template.
We provide support only through support forum where we have dedicated support team. Our stuff will help you with all issues you have once we find your query posted. Please find all necessary information below.
Support forum link:http://support.pixel-industry.com/
Registration:
http://pixel-industry.com/web/wp-login.php?action=register
Purchase code guide:
http://pixel-industry.com/web/how-to-obtain-purchase-code/
Thanks,
Support stuff
I never know i wont be getting any of the images shown in template. I bought this template and it’s really disappointing.
Hi bharathikannani,
we never include images in our themes and templates due to licencing, which is clearly stated in item description. You can find links to all images in template documentation under section “Sources and Credits”.
Kind regards, Pixel Industry
That means i still need to pay for every single image. Fantastic
Themes that come with premium photos (almost every theme on market) usually never offer photos in package.
But price for photos is not that big that people think. For 32€ on Fotolia you can now get 20 M sized pictures. That would be probably enough.
Also we have list of sites in our blog post that covers all sites that offer free stock photos. You can find it on link.
Hope it helps!
Best, Support stuff
where can i change duration of the masterslider? say to 8 seconds per slide?
sorry, mate. i just found it (always read the documentation!):
<div class="ms-slide" data-delay="5" />
cheers. great theme, by the way!
Hi there,
Glad you found documentation 
Vladimir
hi, on truck Html template i have an issue. thsi, on inde5.html on slider 8 item on page. İ want to Reduce to the 4 item on homepage index5.html. How i can, thnaks a lot.
Hi,
Thank you for purchasing our template.
We provide support only through support forum where we have dedicated support team. Our stuff will help you with all issues you have once we find your query posted. Please find all necessary information below.
Support forum link: http://support.pixel-industry.com/ Registration: http://pixel-industry.com/web/wp-login.php?action=register Purchase code guide: http://pixel-industry.com/web/how-to-obtain-purchase-code/Thanks, Support stuff
Hi I am looking for a template. unfortunately template link is not working. Please share the link http://preview.themeforest.net/item/truckingtransportation-logistics-html-template/full_screen_preview/11710043?_ga=1.242382599.425916367.1478176399
Hi,
Thank you for reporting the issue. Problem has been fixed.
Vladimir
Hi Sir, I have one question.
Can I have second ul, li?
because I see the souce code, I can’t see.
I would like to have
- test
- sadfadfas
- test
Hi,
Please register on our support forum where we have dedicated support team that will help you with all issues you have.
You can register here.
You will be asked to enter Purchase code. Read more about it here.
Thanks, Support stuff
Hello, I just purchased this HTML template and realized it is not WP template. Now looking through these comments, I found your post about WP template. Can I get a refund for this HTML template and purchase your WP template by chance. Thanks!
Hi,
We usually do not give refunds if template has been downloaded but if you purchase WordPress version and send us purchase code, we will send you refund for WP version.
You can contact us through E-Mail once you purchase WordPress version.
Vladimir
Hi,
how can we insert Youtube or Vimeo video into slide show(main slide)?
And when we check video slide is not shown in mobile…. How can display and play video slide in mobile version?
Hi,
Please register on our support forum where we have dedicated support team that will help you with all issues you have.
You can register here.
You will be asked to enter Purchase code. Read more about it here.
Thanks, Support stuff
Hello, can you please tell me is there an option for youtube video opening in popup effect? Thanks!
Hi,
Please register on our support forum and open topic with link to your site so we can see the problem.
Our team will help you with resolving all issues you have.
Thanks!
I really love your template, i’m so happy of the purchase!, but i really can’t change that default yellow color, #FAC312.
I mean, i change <link rel=”stylesheet” href=”css/color-blue.css”/>
to <link rel=”stylesheet” href=”css/color-red.css”/>
and i replace in every single css, the #FAC312 into #C4161C and i cant make red icons.
Please, i really need help. Sorry for my bad english
Hi,
I will kindly ask you to register on our support forum because we already have answer to this question.
You can find it here.
Thanks, Vladimir
I like your template, but I have one question, does it has “single product” page? because my company has products and we want to show it on the page. many thanks.
Hi,
Thank you for interest in our template. All pages you can see in demo are pages template has. Template doesn’t have products page.
Vladimir
if I buy the web template, is it include the pictures? if not, where I these pictures? thanks.
Pictures are not included in template but we provide list of pictures that are used in template. In case you don’t want to purchase picture, you can find replacements in sites with free stock picture.
HI there, Its a great template. Unfortunately, I am receiving error on contact_location page. after getting loaded this error comes up. “Sorry! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details”.
Hi,
Google recently changed their API so now you will need to generate API key to generate map. You can read more about this here.
For further questions I will kindly ask you to register on our support forum and open new topic.
Thanks, Vladimir
Hi there, I would like to purchase your theme, but need to know, that your forms will be working? I purchased a different theme a few months ago (from a different author) and the forms did not work and the developers never supported me. So just making sure before I buy it, that they work Thanks!
Hi Schlecks,
this is HTML template, just to make sure you understand . So it can be used in WordPress, you need to edit the code when customizing it. All forms are working, except the search (because this is HTML template). On every form, when user submits something you get an email – when user inserts his email in email subscription field you get email, when user uses contact or job application form, you get an email. You only need to insert your address in contact.php file and you’re good to go! Hope this answers your question .
Kind regards, Andrijana
Perfect! Thank you for your quick response
No problem
I’m trying to get four photos to appear on one row in the gallery instead of just two. Is this possible?
Hi, yes, it’ possible. The number of gallery items in one row on lower resolutions is handle by responsive.css file. I assume you are viewing this on resolution below 2000px, as on bigger resolutions there are 4 gallery items in one row. You can edit this in responsive.css file. Find this query ”@media only screen and (max-width: 1999px) and (min-width: 992px)” and find ”.vehicle-gallery li”. Change width 50% to width:25%. If you’ll have any more questions please register on our support forum
Hi, is there a boxed layout for this template?
Hi, Unfortunately this theme doesn’t have boxed layout but we are available for customization if you need this type of service.
Let me know if I can help you with anything else.
Vladimir
Hi,
I had no problem at all customizing template, so good job. But I have one issue.
When I upload to server, carousel gallery is kind of cropped, until it slides forward. Then it is shown correctly. Opening .html file form folder is ok.
You can take a look here: http://varanox.si/tgl/palete.html
Can you help me fix this?
Thanks in advance.
Hi,
thank you for purchasing our template. Glad you are satisfied with it . To solve this, please open palete.html file. At the bottom you will see the code starting like this ”$(’#services-carousel’).owlCarousel({”. This is a script that handles carousel. Please remove from the script “autoHeight: true” option. You will find it on three places.
Kind regards, Andrijana
Thanks for you help and sorry for the delay
It took a while because meanwhile customer changed his mind and we had to use another layout for gallery page. Now we came accross with another issue.
When page is online, some pictures doesn`t show up with lightbox ( message: the image could not be loaded. ). Everything works fine offline as before.
You can take a look: http://tgl.si/palete.html
Can you help us out?
Hi,
the lightbox is not working because the link to the image is wrong. If you try to open the link whre the big image should be the server responds with “Image not found”. You should check the path to the images and make sure they are correct.
Kind regards, Andrijana
hi, great template! I’m wondering, is it possible to make the search function actually work?
Hi, this is great!! but it has a bug! when window size small like mobile then all top menu is spread and show all lists in ul. you need to fix this problem
Hi can you send me the link so I can check it out. Also did you tried it on a real mobile device? As the script is working on actual mobile devices, not on browser resizing.
Kind regards, Andrijana
You can find this problem in your demo also!! just reduce your browser like mobile!!
The script is not working on browser resize, but on actual mobile devices. Please check it on a real mobile device and then tell us if you have a problem.
Hi,
is it prepared in the contact form to use checkbox field, radio or list?
br
Hi it doesn’t have prepared css for that, but you can style it in minutes using Bootstrap .
Kind regards, Andrijana
