124 comments found.
Hi, please, why my website have long-time loading time? http://muzeummobilov.sk/
Hi,
What type of hosting you have.. ?
Thank you.
Hi,
It seems your server taking long to respond.. Kindly contact your hosting provider for same.
Thank you.
Dear Author Team, Instead of opening a lightbox when you click the thumbnail photo on a portfolio/gallery page, is it possible to have that link instead to a new page or post? How? Thank you very much, Yiou
Hi,
It is possible but you have to make custom changes for same. You need to add option for link in backend and same time remove lighbox feature from front end and set custom link.
Let us know if you have further query.
Thank you..
Thank you for your reply! Could you show me where to add the option for link in backend and where can I remove the lightbox? Appreciated!
Can I have this theme multilingual?
Hi,
Sorry for bit late response, Yes, you can use this theme in multi language.
Thank you.
Hi I would like to purchase your theme. However, according to people, visual composer is not working. Please, could you let me know about before I confirm buying operations ? Thanks indeed
HI,
Visual composer very much working, if you face any issues with visual composer, Feel free to open support ticket, We will provide you all support.
Thank you..
Nice Theme. Really suits what I need but one quick question. Is there any options for layout on the Events Page? I really need a grid type layout rather than the listing layout on the demo.
Thanks
Hi,
Thank you for showing interest in our theme.
Following Grid Layout available for events page..http://lolthemes.com/demo/wpm/museum/events-grid/
Thank you.
Hello, need help with contact map: Google Maps API error: MissingKeyMapError https://developers.google.com/maps/documentation/javascript/error-messages#missing-key-map-error
It says that the javascript api its missing.
Hi,
Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
Thank you.
I bought a license and then figured out it will not work with wordpress.com. I requested a refund, however I haven’t gotten a response. When will I know if I’m getting a refund?
Hi! We are thinking about to buy the theme, but first we want to know if there is a way to view the description of the art piece separated. thanks in advance.
Hi,
Thank you very much for showing interest in our theme and we are sorry for giving bit late response..
Can you please tell me in details what exactly you mean by “way to view the description of the art piece separated”.
Thank you..
I bought the theme but Visual Composer doesn’t work. The support system doesn’t accept the right purchase code: ‘Sorry, that purchase code doesn’t seem to be valid.’ Support 6 months left. How can I get support? Thank you.
Hi and sorry about that. envato is doing some changes that’s why our api key is not working at the moment, however, i disabled the verification requirment so that you can submit a ticket without a problem now.
Thank you.
Hello, i want to update my css to change padding-top :80px ..; to padding-top :20px ( class name is .history .history-detail { padding: 20px 15% 0 80px; } but the padding not change
Hi,
Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
Thank you.
Hi, when i try to modify certain elements through the visual composer, i see the message: “Please save the element.” I tried to save the element and the page, but isn’t possible to modify the content of these elements. (For example the element History and Contact Map in the Home Page). How can i solve this problem?
Best Regards
Hi,
Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
Thank you.
hello, a have a problem with the theme: i can’t see the contact map when i place the shortcode
Hi,
Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
Thank you.
Hello!
Is it possible to create a page/category with upcoming events list?
Hi,
Yes, its possible. You need to create a category and you can create a page to list events from same category.
Thank you..
Hello, I’ve bought your theme and I would like to know if there is a simple way to change the colors of the theme (the orange) ? Thank you
Hi,
Thank you very much for purchasing our theme,
Best possible option is, you use child theme and over ride the existing color with your choose one using css. You must know CSS to do it.
Thank you..
Thank you for you answer, but for such a price (44$), you should have created a color selection directly in the wordpress dashboard…
Well, there is no limits for features, all buyers have individual requirements,
We may give color selection feature in future theme updates.
Thank you.
Hi,
I am interested in purchasing this theme but I would like to know- is there an option to remove the museum timings and contact number from the top bar?
Hi,
Thank you for showing interest in our theme.
We will provide you all help to remove it.
Thank you..
Hi there! Currently, we are choosing a theme for a web site. We are gonna make a multilingual site (3 or 4 languages). Will your theme do? We can use some additional plugins for multilingual sites, but we want to be sure that we will be able to translate everything: pages, events, notes, buttons, footer, header, etc. Has anyone used your theme this way before? What difficulties can we face?
Hi,
Thank you for showing interest in our theme.
Right now almost 95%, you can translate in languages you want, but there are few fields which can’t be translated in 3/4 languages.
We are already in process to make it 100% multilingual theme. Hopefully in next couple of weeks we will release updated version.
Thank you..
Hi! I love this theme. I wanted to make the home page almost exact to your live preview. How do I do this? Thank you!
Hi,
Thank you for purchasing our theme. We have already provided one click demo install feature, which will make your site exactly same as our preview.
If you have any further query. Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
Thank you.
Hi again,
I’m trying to show Galleries through Visual Composer’s Post Grid, but it is not working. Can you please help me on this?
Hi,
Kindly open a support ticket at https://wpbox.ticksy.com
Our support team will provide you all possible help regarding your issues.
Thank you.
Support Ticket #746747
Is there a possibility to implement commands to zoom in or zoom out on Contact map, or to do that with mouse wheel? Now when you zoom in, there’s no way to zoom out, you need to reload the page.
Hi,
Kindly edit following file/plugins/museumwp-toolkit/lib/js/plugin.js
You need to edit gmap_initialize() function in above js.
You need to update var mapOptions = to achieve your requirement.
If you have any further query, Kindly open a ticket at https://wpbox.ticksy.com
Thank you.
Hi again,
Is it posible to change Google Map Marker & Zoom Level? Can you tell me where the files are? maps.js or something? Thank you!
Regards, Valentin
Hi,
Yes, its possible to change Map Marker & Zoom level.
You need to modify following file Go to plugins > Museum Toolkit > includes > shortcodes > contact_map.php
In above file find data-zoom=”12” and replace 12 with the value you want, Its for zoom level..
In same file, find data-marker=”<?php echo esc_url( OW_PLUGIN_DIR ).’lib/images/marker.png’; ?>”
Set your custom Marker path and it will change your marker image.
If you have any further query, Kindly open a ticket at https://wpbox.ticksy.com
Thank you..
