148 comments found.
Hi
In the demos our service section(main page) the column writings are from up to down. Is it possible to reverse that
Dear AbdullahEmin,
Thank you for purchasing the theme!
Sorry, it’s not quite clear what exactly you mean. Could you please submit the support ticket clicking ‘Get Support’ banner on the item page with your site URL, the credentials and the screenshot of what exactly needs to be achieved so that we can investigate the issue closer. That would be much appreciated!
Best Regards,
Can the image material from the demo content be used in the client project? How to license it?
Hello,
The images are copyrighted to their respective owners.
You can contact us via the ticket system clicking ‘Get Support’ banner on the item page with the list of images you are interested in and we will get back to you with the links to those images on depositphotos site.
Best Regards,
Hello, i cant configure and personalisze the contact form. Help me please 
Dear Bichalalene,
You can add the form in Visual Composer, selecting the ‘Form’ shortcode. As for the contact form fields translation/editing, please edit the .po file located in wp-content/themes/globallogistics/ languages directory on FTP. Please check this link to learn more on working with .po files https://themerex.ticksy.com/article/2369
Please do not hesitate to submit the support ticket clicking ‘Get Support’ banner on the item page to get some further professional help or assistance from our support team.
Best Regards,
one step to finish the project, all pages turns into post(extra post title, featured image, related post) in a sudden.
Dear Customer,
Thank you for purchasing the theme!
You can disable the title, post info, related posts block etc in Appearance – Theme Options – Blog and Single – Single Page in admin.
If the issue still persists, please submit the support ticket clicking ‘Get Support’ banner on the item page to get some professional from our support team,
Best Regards,
it still happens. i removed by css
Dear Customer,
We are happy to hear you have figured out the solution on your own!
Please do not hesitate to get in touch with us via the ticket system in case of any further issues or difficulties, we are more than happy to assist!
Hello Is this the theme of RTL languages are supported? Is RTL be added in the next update?
Hello,
Thank you for your interest in our theme!
The theme has the left-to-right layout by default. If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid RTL-conversion service. Feel free to submit a request for our partners at https://mockingbird.ticksy.com.
Best Regards,
The google trix map/marker doesnt work anymore without changing or updating anything.
Dear Customer,
The point is that Google maps has changed the standard plan policy on June 22, 2016 requiring the API key to make the map work: http://googlegeodevelopers.blogspot.com.au/2016/06/building-for-scale-updates-to-google.html This feature has been integrated into each theme update.
So make sure you use one of the most recent theme versions. Generate the Google Map API key following this link https://developers.google.com/maps/documentation/javascript/get-api-key?hl=en
Then navigate to Theme Options – Service section in your admin, add the key into the Google Map API key field and click ‘Save Options’.
With that done, if the API key is generated properly, you will see the map working on the site.
Best Regards,
The solution was to clear wordpress cache at Theme options -> Service. Thanks for the support.
Dear Customer,
Glad to hear you were able to figure out the solution on your own! That sounds great!
Best Regards,
Hello,
The background of the tabs on the homepage is grey, can someone help me with this?
Dear Dennissneep,
Do you mean you would like to change the background color? Please add this piece of code to Theme Options – Custom CSS in your admin and with that done, please replace the sample color code with the color code you prefer and save: .menu_main_wrap.logo_left.menu_show { background: #fff; }
Best Regards,
does the theme supports RTL?
Hello,
Thank you for your interest in our theme!
The theme has Left-To-Right structure by default. To make it RTL, some extra customization to the source files is required.
If there is a need, you may contact our partner customization studio Mockingbird to get a quote on paid RTL conversion service. Feel free to submit a request for our partners at https://mockingbird.ticksy.com.
Best Regards,
hello,
the company timeline data doesnt get imported…how can we import the timeline data.
Dear Customer,
Please navigate to Appearance – Import Dummy Data – put a tick next to ‘Import timeline’ option only and click ‘import data’ http://prntscr.com/dnz8xq
Best Regards,
hello,
have done that a couple of times..but the timeline option appears empty only.
Dear Customer,
Please submit the support ticket in this case by clicking ’ Get Support ’ banner on the item page. Please provide us with your Wordpress admin login credentials in this ticket so that we can investigate the issue closer.
Best Regards,
is the theme 4.7 compatible.
Dear Customer,
Yes, sure, the theme is compatible with the most recent Wordpress version.
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
Hi, can you please provide PSD files? Can manage to open a ticket cause support page isn’t working. Thanks
Dear Customer,
Thank you for purchasing the theme!
Sure, we will be happy to provide you with the PSD files but will need the ticket request in any case. The ticket system is okay now, so could you please submit the ticket one more time and we will send the download link for the PSD files there.
Best Regards,
Hi, i’ve been trying all morning to submit a ticket but i keep getting an error message. Please provide PSD ASAP or another method for ticket submission.
Dear Customer,
The ticket system was down due to some technical issues which are beyond our control but it is okay now. Sure, we can just email you the PSD files to you provide us with your email address.
Looking forward to your reply,
hi, please send them to rafael@grupocartagena.com. Thanks! Im gonna try the ticket system again anyway
Dear Rafael,
Thank you. We have received your ticket and have sent the download link for PSD files to the email used in your ticket and to rafael@grupocartagena.com as well. Please feel free to download the files.
Best Regards,
The images used – do you provide a URL of where they can be purchased and their respective names, so one can locate them?
Hello,
Thank you for your interest in our theme!
Sure, we will provide you with the images information and URLs but via the ticket system only. Could you please submit the ticket clicking ‘Get Support’ banner on the item page with the request on the images info and we will provide you with all the necessary information.
Best Regards,
is the theme compatible with wp 4.7
Dear Customer,
Yes, the theme is compatible with the most recent Wordpress version.
Thanks for using our theme!
Hi author team, I worked with your theme in local with virtual domain “wordpress.dev”, then I uploaded it to mekong.botble.com. When I export the database and replace “wordpress.dev” to “mekong.botble.com”, the homepage is broken. I don’t know what happened. Demo site is http://mekong.botble.com/ Please help me check it. Thanks!
Hello,
Could you please, contact us via ticket system. It will be much faster and more effective. Most probably, your request requires access to the website, so comments are not good for that.
Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
All information on our support team working hours is specified in the Support section on the theme page.
Thanks
Pre-sales Q: If WooCommerce is installed is it possible to add products to a request for a quote rather than a basket/checkout?
Hello,
Thank you for your interest in our theme!
Please check WooCommerce forums for more info on how to achieve this. The theme is compatible with WooCommerce plugin.
Best Regards,
Dear Victor_Yanukovich,
Please edit the .po file located in wp-content/themes/globallogistics/languages directory on FTP. Please check this link to learn more on editing the .po files https://themerex.ticksy.com/article/2369 . If any specific issues occur, please feel free to get in touch with us via ticket system. Just click on banner “Support Sys” on the item page to get some qualified help from our support operators. Enter your purchase key and fill out the ticket form.
Thanks,
Would I be able to add or delete fields of contact forms through .po files? Or set the email I want everything query to be sent?
Dear Victor_Yanukovich,
The fields can be removed/added in wp-content/themes/globallogistics/fw/shortcodes/shortcodes.php file. The email is set it in Theme Options – Contact Info in admin.
Thanks,
I tried contacting you guys via your ticket system, it’s been three days and I haven’t gotten an answer…
Dear Customer,
We answer tickets within 24 hours. Could you please provide us with the ‘3 days ticket’ ID you are referring to since we have located just 2 tickets from you.
One of them has been submitted on weekends (we do not work on weekends according to the support working hours information provided on the template description page) and was answered yesterday on Monday, the solution had been provided to you in that ticket and 16 hours ago you answered that the issue had been fixed.
The second one was submitted 16 hours ago and has also been answered this morning.
Thanks
Can I modify and configure price calculator? If so, how? Can you give me the access to demo admin panel?
Dear Victor_Yanukovich,
Thank you for your interest in our theme!
Unfortunately, we do not provide any sample demo access. However, there is the detailed theme documentation you can check. As for the calculator management, please check this link http://globallogistics.themerex.net/doc/#calc
Thanks,
Dear Customers,
We are sorry for the inconvenience. Temporary Ticksy support system is not available now. During few hours it should start to work again and you will get your ticket replies.
Best regards.
In case you had any issues submitting support tickets or using our support ticket system recently, please do not panic. All you need to do is either to create the ticket again or send your request to _Presale questions category which does not require purchase code verification.
Unfortunately, the issue occured for some reasons which were beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
