16330 comments found.
hi, for the next update, hope you can add custom code in header section. easy for us to add embed code like facebook pixel code, addthis etc. to the header before the closing </head>tag. thanks
Hi, unfortunately this won’t be possible with the current header layout configuration. Regards.
Having this problem here with setting items per row.
I have attached a screenshot. http://blinguet.com/misc/itemrow.jpg
Hi, we’ve done some improvements on all editors and included a reset button to make it easier to reset all items per row to 1 if needed.
The latest theme version includes those improvements, lease redownload the theme now and do the update again. Although rare, a connection issue may affect the zip upload or download. Please redo the update and let us know if you have any other issues. Make sure to clear all caches after you do the update.
Regards.
Hi journal, Noticed after newest update 2.8.8. on mobile that any long product title breadcrumb gets cut off instead of resizing to fit within the window?
Hi, if you can’t file a ticket you should send us a message via the contact form on our profile page and include relevant links to your page where this happens so we can investigate.
You don’t need to renew support to report bugs, just use the contact form on our profile page and include access to your store so we can investigate the issues.
Thanks.
I am trying to reach you about some customization that isn’t covered through support. Neither my email nor my message on your support forum will go through. How can I reach you to see if what I want done can actually be done?
Hi, you can send us a private message via the contact form on our profile page but unfortunately we can’t provide customization services at this time. However, we can recommend Build My Ecommerce or iSenseLabs for custom Opencart work. You may also look here.
Regards.
Hi,
Is it possible to remove the “There are 0 products sold.” text from the product page?
Hi, sure look in Journal > Settings > Product Page > Product Stats. Regards.
Is it possible to activate the Phone number field on the contact form?
Hi, not sure how you mean activate, please file a ticket on our support page with more details.
Regards.
I can’t seem to change the color of the menu or anywhere with the options at journal>settings>global. Am I missing something?
I tried this on my shop. I tried a fresh installation with the latest theme and tried changing the color. It still doesn’t work!
Hi, there may be other options that overwrite the global settings, please file a ticket on our support page with access to your store so our developers can assist you.
Regards.
Hi, every time when you create a tag on blog post, a new page will be created. Google will read the page. The problem for the seo is that every page created has the same Meta Tag Title ( page created will read the blog name ). I don’t think is good for seo ( to many duplicated page title ). It will be nice if the Meta Tag Title will read the tag name + Meta Tag Title from the blog name or simple add “rel no follow” to tags link. The second problem is that the Meta Tag Title from blog categories and post are the post title and Category Name, the blog does not read the Meta Title. ( i’m not sure here, its possible to be a bug on my installation ) Thanks!
Hi, we’re not sure what you’re referring to exactly, but all Meta Title can be changed via admin settings, there are options to change Meta Title for Blog, Blog Categories and Blog Posts independently. You can find them under the Meta Data section in your admin page, ie: http://take.ms/StU2A
Regards.
Ps: I can confirm what smartrange says. In crome sometimes you need to double click on product modules for the page to load.
Hi, there is no option for modifying meta tags based on blog tags if that’s what you’re referring to. Meta tags will be the same as Blog meta tags.
That browser double click may be related to a Chrome recent update, we’ve never heard of it before.
Regards.
Problems after the last update, correct:
Items per line in any module can not be chosen, always changed to 0
Hi, please redownload the theme now and do the update again. Although rare, a connection issue may affect the zip upload or download. Please redo the update and let us know if you have any other issues. Make sure to clear all caches after you do the update.
Regards.
CMS Blocks -> Items per Row WTF???? http://imgur.com/a/rhVvv
Hi, we’ve done some improvements on all editors and included a reset button to make it easier to reset all items per row to 1 if needed.
But we don’t have such issues on our end, please redownload the theme now and do the update again. Although rare, a connection issue may affect the zip upload or download. Please redo the update and let us know if you have any other issues. Make sure to clear all caches after you do the update.
Regards.
redownload fix all problems. thanks
Good afternoon,
I’ve tried to update my opencart shop (version 1.5.6.4) to the latest Journal 2.8.8 and nothing has changed. My Journal dashboard is still showing that only Journal 2.2.5 is installed. I used Filezilla to upload the latest Journal files as usual and everything seemed to transfer as expected, but no Journal update. Any ideas ?
Kind regards, Graham
Hi, you may have cache issues on your server, are you running CloudFlare or any other caching extensions on your store? Our developers need access to your store to investigate and help you out, please file a ticket on our support page with access to your store.
Regards.
Hi DA, although this is the most complicated theme (this is good for me at least) for opencart you make the best to keep it without bugs and always updated at great speed. Keep up the good work. Thank you!!!
Thanks for your feedback, much appreciated! We’ll continue to work on this theme to make it even better!
where can i find information about this update? i’ve been browsing around but i can’t find any changelogs about it. Kindly point me to the right direction. Thank you.
i found it in the download 
i see on demo 12, cat dresses, that products auto load on scroll. where is the setting to allow this pls. i don’t see it in my docs
Hi, please look in Journal > Settings > Category Page > General > Infinite Scroll.
Regards.
Hi, is there any list / information about module / extension that include in this theme ? Thanks
Hi, we’ve added lots of new features to the theme recently and we don’t have an updated list of all features (there are a lot of them) but we’re working on one now.
Theme comes with 25+ modules, which you can see by logging into any of our admins with user/pass: demo/demo. It also has many other features that you can see throughout our demos like Quickview, Enquiry Buttons, Quick one-page checkout, custom blocks, etc.
Regards.
Hi, it seems you have an issue with some of your latest versions: Try to click on a related product: https://www.journal-theme.com/1/index.php?route=product/product&product_id=272 Definitely happening with 2.8.7 and 2.8.8 – have not checked older versions… Thanks
Hi, we’re not sure what you mean, can you share more details? What issue are you referring to, what browser/os?
Thanks!
Hi, I did some more investigation and the issue seems to be related to my Chrome and Journal (newer versions). Nothing happens when I try to click one of the related products. When I right click and choose open in new window it works. Also it works in FF and in Chrome incognito mode. And it also works when using the double click function on my mouse (but not if I manually do a doubleclick). I have already disabled all Chrome extensions and reset all Flags to default – problem still persists. I have an older version of Journal (2.7.3) and the problem does not show there with the same browser. Any ideas as why this could be happening? Thanks!
Hi, although we can’t replicate this we’d like to investigate further but we need more info. It there a way you can record this in a screencast, how or some images, please send them in a ticket on our support page or send us a private message via the contact form on our profile page and we’ll get back to you.
Regards.
Hi, I tried to screencast today – but now all is back to normal. Never seen anything like it before. Maybe a chrome update, not sure. all working as expected now. Thanks
Ok, let us know if it happens again but it’s something isolated most likely. Thanks.
hi, Can we also set the menus split?
Hi, we don’t understand what you mean, please share more details.
Regards.
Hello,
one question please:
How can i add custom <script> code, just before the closing /body tag?
Thank you
Hi, you’d have to edit the “catalog/view/theme/journal2/template/common/footer.tpl” file.
Regards.
Hello,
This edit, will be lost at one theme update?
Thank you very much for your reply.
Hi, yes you will need to apply it after the update again in the same file.
Regards.
Thank you
hi, i wrote text & upload static image to category description. I aligned text & images to center, & looks ok in admin. But on website, only text aligned to center. The images never changed accordingly to center. same goes for image size, it changed in admin but not on front end.
how to fix this? TQ
see here https://snag.gy/z0JK9F.jpg
Hi, we would need to see that page and inspect the code, please file a ticket on our support page with access to your store so our developers can assist you.
Regards.
I notice that my right hand block to the right of the slider (your example demo no10) disappears on tablet view from full screen monitor. Is this the same for all RH additions ? also, your slider doesnt work properly in demo 10. on my screen , the the element are all floating in the air, not fixed to the base of the background image ?
Hi, that column is disabled on tablet. There are options to turn off either of the side columns in Journal > Settings > Side Column > General.
Regards.
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