239 comments found.
Hi,
Sorry posted ticket 3 days ago not received reply. Issue is ; can’t get contact form to work. Appears in page ok and gives red warning boxes if no info entered but when info entered and Submit button is clicked nothing happens – no confirmation or Thank You page – and no contact email sent.
Can you assist please.
Hi idcreativestudio,
our team was not available due to weekend, we are just looking into it thank you
Hi,
Any update please on TICKET #1126750
Thanks
We have your ticket and working on an urgent update for woocomerce that why there are some slow response please allow us some time our team will resolve your issue as soon as possible thank you
Any idea on how long the ticketing system will be down? I still have some unresolved issues
its third party service we can not give a estimated time but you can contact us via profile contact form thank you
Hi,
can you advise if it is ok to update woocommerce to v3? Is theme compatible.
yes theme is compatible you can update to 3.0.0 if you found any issue please contact our support,
our support channel getting some issue due to ticksy server breakdown. so i f you are not able to access our support channel please contact via profile contact form thank you
I’m new to Wordpress. I have WP installed on my site. I uploaded and activated the Help Me theme, activating the child theme. My site looks nothing like the 16 previews. Is there an easy way to just pick a layout that looks like one of the 16, so that I can then just edit that content? I’m losing my mind here.
please submit ticket here http://designsvilla.ticksy.com/ our support team will help you out thank you
...already have. I’m waiting on someone to help me out and save the day here.
support team will be available in working hours its 9 to 5pm +5 GMT Thank you
Please drop your login details in ticket to avoid delay in service thank you
Great looking theme! Considering for upcoming project.
Just wanted to let you know that there are shortcode errors on your About Us pages in demos. http://demo.designsvilla.com/wp/helpme/helpme-v1/about-us1/ and /about-us2/
Thank you for reporting we will adjust it as soon as possible
Thanks for fast response! 
you are welcome
hi, does this support eway payment gateway for credit card donations?
No we support stripe, paypal, authorize and offline payment
Hello,
I was using your helpme-v3 theme and I was trying to make changes on the home page.
Could you please tell me how I can change the “upcoming event” that is over relying over the slide with some text and video? When I delete the event and add text and video it goes below the slide. I need the text and the video to be over the slide show just like the upcoming event.
Please help.
Thanks!
please contact our support system thank you
My Support period has expired. Is there any way you can help me?
no problem please contact here designsvillaa@gmail.com
PRE SALES QUESTION
I see that you support Stripe for the donate section which is fine for one off payments.
Can you add GoCareless (Direct Debit) to it so you can collect money each month, via Direct Debit using this merchant??
Thanks
thank you for suggestion we will consider it if there is any possibility
So is that a no it’s can’t be added??
net yet
we are using total donation plugin for donation purpose so we will check the possibilities for this gateway
if you are talking about reoccurring payment, we offer with paypal and stripe
yes reoccurring payments but on Direct Debit not using the card details
with stripe you can set reoccurring payment to charge a fixed amount on intervals and there is no need to provide details on every transaction unless security concerns involved
Is it possible configure the payment go directly toward a specific cause, rather than toward myself? For example, I want to have charities posted on my website, but I do not want any payments to go to me, I want all payments to go directly to the charity. Is this possible with this theme?
yes you can sett separate form for each cause, also when ever a donor donate to a specific cause, donation will reflect against that cause
Theme looks good! Two questions…is the theme child-theme friendly and is it possible to change the height of the slider, so it’s not fullscreen?
HI sonnydalheim ,
yes helpme work with child theme, yes helpme provide layer slider as well as slider revolution so you can set any height for sliders
Ok, thank you for the swift reply.
you are welcome
Hi, I have a news page that only shows certain categories but it seems when you browse from previous/next it shows all categories. How do I fix this?
please contact here http://designsvilla.ticksy.com/
It won’t allow me to send the question through – It says – . You will need to extend support or purchase a new license.
in think your support has been expired please contact through our profile contact form
Hi I contacted you through the profile 4 days ago and have received no feedback. Please help.
ok let me check please
Hi, Its been over 10 days since I asked for help and received no response. Please let me know what going on?
preview / next post link do not filters categories. these links looks for next and previous post to that particular post
Thanks, is there a way to filter is though. On the page can I add a specific code?
not on page, it can be filter on loop, we will check it out in next update.
Thank you so much. Please check for the next update. Enjoy your day.
Im having problems: The visual composer is interfering with WORDPRESS when installing.
replied to support ticket thank you
I want to display employees and a para on each. What module do I need to use? I dont want the employee name clickable. But if I must, then how do I do it? I have an employee and he shows up when I use “Employee” module. But it is clickable and goes to a page that does not exist. It auto-populated, but does not go to “employee” page. How can I fix this?
please contact our support channel thank you
Can you please tell me what you are using for the events calendar?
The event calendar plugin
I had 2 support tickets opened because the update caused issues on my website. This was in December, I was told they would send me feedback and still no feedback. Now my support has expired and the website thats not working 100%. Please help.
sorry for inconvenience, our support team will solve your issue within 24 hour thank you
Thank You, Very much appreciated.
you are welcome and thank you for your patience
Unable to view the 16 different live previews of your theme on graphicriver. Getting an error message every time I click on the thumbnail telling me your server is down, have tried several times over the past week.
Warning: mysqli_real_connect(): (HY000/1203): User livepre2_HeLpMdb already has more than ‘max_user_connections’ active connections in /home/livepre2/public_html/designsvilla.com/demo/helpme-versions/helpme-v14/wp-includes/wp-db.php on line 1490
Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/livepre2/public_html/designsvilla.com/demo/helpme-versions/helpme-v14/wp-includes/wp-db.php on line 1520
Warning: mysql_connect(): User livepre2_HeLpMdb already has more than ‘max_user_connections’ active connections in /home/livepre2/public_html/designsvilla.com/demo/helpme-versions/helpme-v14/wp-includes/wp-db.php on line 1520 Error establishing a database connection This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.
Are you sure you have the correct username and password? Are you sure that you have typed the correct hostname? Are you sure that the database server is running?
sorry for inconvenience we are working on server and will be live shortly thank you
server is live now thank you
Hi, I see that you just updated the theme. I’m wondering if there is a simple way to update the theme. Are you able to point in the right direction? Also will the theme update come with the latest version of visual composer? (Since there are no auto updates) and will the update change my current settings as I’m noticing some others have said in previous updates.
Thank you for contacting us,
you can just remove old theme and upload new one via ftp or wp admin. all plugins are updated to new versions you can update premium plugins from appearance -> installed plugins. no data or setting will be changed unless you have customize theme from code
Okay sounds good thank you!
Hi there, your latest update has made all the buttons lose their settings. so rather than nice big buttons with rounded corners they are little square rectangles with no padding, styling etc. please fix, thanks
Thank you for reporting,we provide a fix as soon as possible.
Please update Theme and Plugin To latest Version thank you
Cool thank you
You Are Welcome,
for further assistance contact our support channel Thank you.
My support has expired but I thought you would like to know that your theme has a bug. On the order-received page after a woo-commerce checkout there is a bunch of broken code. You should fix it for the next update. If you are interested in seeing whats broken let me know and I can email you a screen shot.
Thank you for reporting we will check it out,
and support expiry does not matter we are providing life time support for our items
I can’t seem to find how to put the donate button and progress bar on the cause preview on the front page. Can you advise?
please contact our support channel thank you
