305 comments found.
Hello, in portfolio box setting>order by what is menu_order? how does it work?
Thanks
Hello,
The “menu_order” is what order the Portfolio post contains. Each Portfolio post contains order field and you can set it manually too. Technically it’s part of WP_Query class and you can find more details about it here:https://codex.wordpress.org/Class_Reference/WP_Query#Order_.26_Orderby_Parameters
Thanks, Bob
Hello,
Wordpress theme install fails with “The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.”
when uploading the zip for installation. Please advise on a workaround or update. Thank you.
Hello,
I think you are uploading the full package which you downloaded from themeforest.net site. You need to extract the full package and than you will get “howes.zip” theme zip file (with other files). So upload the extracted “howes.zip” file and it should be installed. Here are more details on this:https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Thanks,
Bob
I’m getting this error all over my client’s website:
Notice: Trying to get property of non-object in /home/royalbal/public_html/wp-content/themes/howes/inc/tools.php on line 2581
They upgraded to v4.7 of WordPress by accident today, so I then updated your theme, but it didn’t fix it.
It appears to be happening wherever blog posts are being displayed:
http://www.royalballetschool.org.uk/ (scroll halfway down the page) http://www.royalballetschool.org.uk/category/latest-news/ (above each post)Hello,
This is NOTICE level error so this is not a big problem. But we will surely solve it in our next update. Also this NOTICE level error appear if you enabled debug mode ON. So it looks like debug is ON on your server. Please edit the wp-config.php file and disable debug in it. The debug will be enabled like this:define( 'WP_DEBUG', true );
To disable it, just write “false” in it like this:
define( 'WP_DEBUG', false );
Here are more details:
https://codex.wordpress.org/Debugging_in_WordPress
Thanks, Bob
Thanks for the response. My WP_DEBUG is already set to false, and I’ve tried lots of others snippets to try and hide the notices, but they just won’t go. Any idea when the fix will be ready?
Hello,
The update will be released in approx a week. But it WP_DEBUG is not working that it is serious issue and you should contact your hosting service provider for this. There is also a possibility that the site would be hacked so the wp-config is not effecting. So we strongly recommend you to solve this issue as soon as possible.
Thanks, Bob
I’ve been in contact with the hosting company and they are sure it’s not a hack, but suggest I update WordPress to 4.7 asap. They’ve suppressed the notices manually and it’s fine now.
That’s great now. Thanks for the update.
Bob
I am seeing a “WARNING” display on the header of your demo. http://howes.thememount.com/header-3/. Im interested but wanted to confirm there isn’t an existing issue on this particular demo. Actually I noticed this on all your demos.
Please Advise Andrew
Hello,
Thanks for pointing this.
The error was appear due to recently released new WordPress update. Our site is on auto-update mode so it’s updated recently. Also we were using old version of WooCommerce plugin so the error appears. There was a small change in our theme too.
So we corrected all things and the site is working now. We are going to release update so all users will make their website running.
Thanks again, Bob
Good evening, I want to report that my website is not for this error in the thema:
Warning: Can not modify header information – headers already sent by (output started at /homepages/7/d531423367/htdocs/clickandbuilds/FarmaciaMistral/index.php 2) in / homepages / 7 / d531423367 / htdocs / clickandbuilds / FarmaciaMistral / wp-includes / pluggable.php on line 1167
Might not that pas help me?
I have already consulted in the hosting and say it is a mistake of the subject.
Website: http://farmaciamistral.com/
Hello,
I recommend you to contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we check directly on your site.
Thanks, Bob
Hi, I’m hoping you can help me! I’ve created a landing page, and want to remove the header only on that page… is there an easy way to do this? Thanks!
Hello,
Yes you can do this by custom CSS code. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so our team will guide you on this.
Thanks, Bob
can i please have the custom css code to increase the size of the mobile logo width. I currently have a wide logo which i can barely see on mobile devices.
Hello,
Yes we are ready to provide you CSS code. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL so we can check and provide you proper solution.
Thanks, Bob
So when I updated wordpress to the latest version it shows this error on the homepage w/ the slideshow: Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 786432 bytes) in /home/onthemarksite/public_html/wp-content/plugins/revslider_/includes/googlefonts.php on line 2410
Please help?
Hello,
It looks like your hosting memory is too limited. Please contact your hosting service provider and ask them to increase memory size.
You can also contact us via our official support system at http://support.thememount.com/ and send us details so our team member will reply you with solution.
Thanks, Bob
hey guys, wordpress 4.6 is out – are you working on a update for theme or is everything running just fine?
Hello,
Currently we tested on WordPress 4.6 and it’s working perfectly. We didn’t find any broken thing till now. Still, we are testing each elements and will release theme update if anything broken.
Thanks, Bob
something is up w/ the theme. Cause I can’t get my Visual Composer to work? I get this error: Notice: Undefined variable: testimonialGroups in /home/onthemarksite/public_html/wp-content/themes/howes/inc/visual-composer.php on line 1257 also my Media Library will not load. I’ve uploaded the updated version of the theme. When I try another theme everything works fine. So it has to be the theme I purchase from you guys. Please assist
Hello,
Did you also updated Visual Composer too. If not than please update it too. Also we need to check your site to provide you proper solution. Please contact us via our official support system at http://support.thememount.com/ so our team will check and will provide you proper solution.
Thanks, Bob
i’ve updated everything and still no luck..will submit a ticket
yes sure 
Hello, very nice theme but i have a problem. i have a row with 2 columns, the first one is an img and the second is text. How to center verticaly the img and text?
Hello,
We need to check your site so we can provide you proper solution. Please create a new ticket on our official support system at http://support.thememount.com/ and send us details with your site URL so our team will guide you on this.
Thanks, Bob
Hello
Thank for your fast reply but i found the solution to my problem.
Val
Hello,
Glad to hear you found solution. Feel free to contact us via our official support system at http://support.thememount.com/
Regards, Bob
hi, how do you enable this in the theme? http://howes-overlay.thememount.com/header-7/
Hello,
I think you are referring the header style. You can enable it from Admin > Appearance > Theme Options > Header Settings section. Just select “Header Style 7” and save settings.
You can also contact us via our official support system at http://support.thememount.com/ and send us more details so we can guide you.
Thanks, Bob
thanks, but that doesn’t change it to the same full width slider, which slider to select?
Hello,
Yes we are providing slider too. Just go to our document page here: http://howes.thememount.com/documentation/democontent.htmlAnd the slider name is “Homepage_slider_overlay2.zip”. Just download it and install it as described and set it on the homepage.
You can also contact us via our official support system at http://support.thememount.com/ and send us more details so we can guide you.
Thanks, Bob
Thanks but cant find that slider Homepage_slider_overlay2.zip, only these are showing in the above link Homepage_slider.zip Homepage_shop.zip Homepage_slider_overlay.zip Homepage_shop_overlay.zip Home-dark-slider.zip Homepage_slider_new
Hello,
It looks like your pc is caching the page. Please clear your browser cache and try again. We tested this on three pc and we can see the link clearly. Here is the screenshot:
Thanks,
Bob
Thanks Bob, got it now. Cheers
By the way the page being used here http://howes-overlay.thememount.com/header-7/ , is it the corporate/ creative/ agency or any of those pages or custom made?
Hello,
The page is custom made. If you need it than please contact us via our official support system at http://support.thememount.com/ and send us more details so our team will provide you code of the page.
Thanks, Bob
How do i make the copywrite footer thinner?
Hello,
We are not sure on your requirement. Do you want to thinner the box area or do you want to thinner the text only. You can do this via custom CSS code. We recommend you to contact us via our official support system at http://support.thememount.com/ so our team will guide you on this.
Thanks, Bob
please help! When I activate the current updated theme it gives me this error:
Fatal error: Call to undefined function vc_map_get_attributes() in /home/diabolicalmark15/public_html/wp-content/themes/howes-new/vc_templates/vc_row.php on line 28
Hello,
It looks like you are using too old version of Visual Composer. We need to check and solve directly on your server. Please contact us via our official support system at http://support.thememount.com/ and send us site URL, admin login details and also FTP login details so our team can solve on your server.
Thanks, Bob
Hello, does this theme work with wordpress 4.5.3? Just installed it on a fresh wordpress and the visual composer doesn’t work.
Hello,
Yes the theme is fully compatible with WordPress 4.5.3. It looks like you have older version of Howes theme. Please download latest version of Howes theme from “Downloads” section.
If still not solved, please contact us via our official support system at http://support.thememount.com/ and send us site URL with admin login details so we can look on your site directly.
Thanks, Bob
Hi,
Any plans to update theme to Woocommerce 2.6.2? I noticed some layout issues when I updated.
Thanks.
Hello,
We are working on making theme compatible with latest version of WooCommerce v2.6.2, and will release a new version of theme once our work is complete.
You can also contact us via our official support system at http://support.thememount.com/ so that our team will guide you on this.
Thanks, Ankit
Great, thanks.
does the theme include a rates table for pricing services?
Hello,
There no built-in rates table or pricing table feature. But we are using Easy Pricing Tables Lite by Fatcat Apps plugin which is free plugin. You can download it from here:https://wordpress.org/plugins/easy-pricing-tables/
We designed the table to blend it with our theme. We are using this plugin as this plugin has some very good features.
Thanks,
Bob
we want to add custom font to theme option. any way to do that?
Hello,
There is no direct option to do this. But you can do this via custom CSS code. Here are the basic information about the process: http://insights.dice.com/2013/05/13/adding-custom-fonts-to-your-web-pages/
You can upload the font files via FTP or “WP Admin > Media” section and than add your code in CSS section. After that, to apply the font, use the CSS selector of the element (like H1 or DIV) and add CSS code. This is overall process.
Thanks, Bob
okay. Thanks.
the mobile menu keeps on appearing behind the logo please help?
http://polkadotsmc.net/
Hello,
Glad to hear you like our theme. Your logo is big and square so it’s not getting fit and giving troubles. We designed logo with Horizontal area. But you can make it perfectly with CSS code. Here is the code:
@media (max-width:1200px){
.headercontent .headerlogo img {
max-height: 199px !important;
}
}
@media (max-width:479px){
.headerlogo, .thememount-header-style-2 #stickable-header .headerlogo {
width: 235px;
}
.thememount-header-style-2 h1.site-title {
width: 235px;
}
}
Just paste this code in Admin > Appearance > Theme Options > Custom Code > CSS Code box and save settings. This will fix the logo overlay bug.
For more questions, please contact us via our official support system at http://support.thememount.com/ and send us details so our team will guide you perfectly.
Thanks, Bob
there’s got to be a way where its bigger the logo? and not effect the mobile menu.
Hello,
The code we provided in prev message will solve the bigger logo issue so please use it.
Thanks, Bob
Please help I have a site that we are using Mega Menu on the desktop. On mobile the site is not showing any menu at all.
What have I done wrong
Craig
Hello,
We need to check your site. Please contact us via our official support system at http://support.thememount.com/ and send us your site URL with admin login details so we can check your site.
Thanks, Bob
