304 comments found.
I’m trying to copy my “Appearence => Theme Options” settings from a wordpress installation to a another one. Where do I find these settings in the database?
Is the theme compatible with php 8? I upgraded my server from php 7 to 8 and now I receive this error:
Fatal error: Unparenthesized `a ? b : c ? d : e` is not supported. Use either `(a ? b : c) ? d : e` or `a ? b : (c ? d : e)` in /var/www/mysite/wp-content/themes/howes/inc/cuztom-helper-framework/classes/fields/multi_select.class.php on line 23Hello,
Our theme is compatible with PHP v8.0. Also we already solve this error in our last theme update (version v22.6). So if you are using old version of theme than update theme to latest version. It will solve this error.
If still have issue than please contact us via our official support system at http://support.thememount.com/ by creating a new ticket and copy paste these details. Also send us your site URL with admin details. So We can check your issue and guide you properly.
Thanks, Bhoomi
thanks, the updated version works great!
Good morning,
On behalf of a client, he encounters a bug on THEMEMOUNT PORTFOLIO BOX, when an ADBLOCK type ad blocker is installed on the browser, the achievements are displayed in a single column or are not displayed!
Can you explain why?
Cordially,
David
Hello
This should be not happen. We checked this on our development server and not found any issue. We need to check it directly in your site. So please contact us via our official support system at http://support.thememount.com/ by creating a new ticket and copy paste these details. Also describe more with some images for your issue. so our team member will guide you properly.
Thanks, Bhoomi
Hi, How i can remove google fonts ?
Hello,
There is no direct options for remove google font and load font locally. But you can easily do it using plugin. Here are plugin you can try it: https://wordpress.org/plugins/host-webfonts-local/Slider revolution also load google font. So just go to Admin > Slider Revolution > Glabal Settings > Fonts > select Cache Fonts Local from Enable Google Fonts download options.
Thanks, Bhoomi
Hello,
is it possible to create an accessible website with this theme according to ADA & WCAG Compliance?
Thanks, Thomas
Hi,
We didn’t testedcx with WCAG and ADA so we are not sure. But we followed some of the rules as standard code structure like use ALT tag for image tag etc.
Thanks, ThemeMount Team
hello, when will you release a theme update with support for wordpress 5.7 ?
Hello
We will release theme very shortly. If you have any issue than please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So we can check it and solve it directly in your site.
Thanks, Bhoomi
Thanks for the update (v22.3.0) , is it WP 5.7 compatible ?
Hello
Yes, Our theme is compatible with WP v5.7.
Thanks, Bhoomi
Hello,
I have purchased three themes, which I also think are great. A strange problem has now arisen with one customer. The mobile navigation no longer works in some cases. I.e. sometimes the submenu can be opened, sometimes not …
After I installed the plugin “Borlabs Cookie” because of the use of Google Analytics, the mobile navigation works without errors if “Google Analytics” is accepted by the visitor of the page. If the cookie is not accepted, the error occurs again, so that the submenu cannot be opened on the smartphone in some cases …
I did not find any errors via the console of the developer tools. However, after migrating the system to a test environment, I noticed that when I installed the demo content, the mobile navigation suddenly worked until I changed the contents of the “Floating header Widgets” widget. As soon as I remove the iFrame for embedding Google Maps, the mobile navigation on the smartphone only works to a limited extent again. If I create an iFrame again, everything works again. The prerequisite is that I actually use the original text widget. If I delete it and create an iFrame in a new text widget, the navigation also only works partially. I am really at a loss now.
Oh yes, PHP 7.4, WP 5.61 and current theme v 22.1, I would be very happy to receive feedback.
Greetings from Germany!
Tom
Hello
Sorry for late reply. This should be not happen. We need to check it directly in your site. So please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So we can check it and guide you properly.
Thanks, Bhoomi
When will you be releasing another updated version of Howes that is compatible with WordPress 5.6 and has the latest version of bundled plugins ?
Hello
Our theme is already compatible with Wordpress 5.6. For latest plugins, We release our theme with latest version of bundled plugin in short time. But if you want to update it now than contact us via our official support system at http://support.thememount.com/. So we can provide latest plugin file.
Thanks, Bhoomi
Hi,
I have had the same issue as a couple of other commentors. The slider, testimonials and just a single footer widget was missing after update.
I downloaded and upload the new cf-post-formats plugin you provided on a different comment, cleared cache and problem persists. BUT only on the homepage. I have tested plugins, updated PHP, and so many other things, this problem still persists.
Thanks.
Hello
This should be not happen. We need to check it directly in your site. So please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So We can check it and guide you properly.
Thanks, Bhoomi
Hello, after updating to Version 22.0 using WP 5.5 (PHP 7.4) post cannot be edited in the Backend with the WPBakery Editor (Version 6.3). After changing the Theme to “Twenty Twenty” the Editor works! So it seems to be a problem with the Version 22.0 Can You help me? Best regards tipto
Hello
Just download plugin from below link and update it in your server at wp-content/plugins/. Than clear your caches and check it. It will solve your issue. http://howes-test.thememount.com/wp-content/themes/howes/inc/plugins/cf-post-formats.zip If still issue not solve than please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So We can check and solve it directly in your site.
Thanks, Bhoomi
I’m not sure if this happened after updating to WP 5.5 or the current theme update but I just noticed that my site is having multiple issues. Theme and all plugins are all updated.
Revolution slider is blank even though there should be an image showing (it shows in the builder). And the footer is completely missing. I checked the Footer Settings and it looks like it should be showing.
Hello
This should be not happen. We check this in our development server and its working perfectly. We need to check it directly in your site. So please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So We can check it and guide you properly.
Thanks, Bhoomi
FYI
https://paradisusdei.org/wp-content/themes/howes/inc/admin-custom.js: jQuery.fn.load() is deprecatedYou may want to ask the developers of the code mentioned in the warnings for an update.
Hello
Sorry for late reply. We need to check it directly in your site. So please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So We can check and solve it directly in your site.
Thanks, Bhoomi
Hi, Just to let you know that Slider Revolution is not showing in Howes theme after upgrading to Wordpress 5.5. After I downgraded to WP5.4.2 the slideshow worked OK again. Can you please check? Thanks.
Just noticed a couple of other issues ..
1. Product images weren’t appearing on the Product details page in Woocommerce
2. In Woocommerce, the “Product Categories” widget didn’t work when selecting “Show as dropdown”
Both these problems disappeared after I restored back to WP5.4.2.
Thanks.
Hello
We already solve this issue in our development server and it will be available in our next theme update. We will update theme shortly. If you want this changes now than please contact us via our official support system at https://support.thememount.com/ so we can solve it directly in your site.
Thanks, Bhoomi
Great, thanks Bhoomi! I can wait OK for next theme update. 
Hi,
I updated to the theme to V22 and all worked fine under WP5.4.2. I then upgraded to WP5.5 and the three problems above occurred again. I reverted back to WP5.4.2 and the three problems disappeared. I did this on two different sites and the same issues remained. It looks like V22 has not fixed these problems.
Hello
Sorry for late reply. Just download plugin from below link and update it in your server at wp-content/plugins/. Than clear your caches and check it. It will solve your issue. http://howes-test.thememount.com/wp-content/themes/howes/inc/plugins/cf-post-formats.zipIf still issue not solve than please contact us via our official support system at http://support.thememount.com/. Also send us your site URL with admin details. So We can check and solve it directly in your site.
Thanks, Bhoomi
Thanks, all working OK now.
Glad to hear its help.
FYI, I received this error message after updating to WP 5.5:
This page generated the following warnings:
.../wp-content/themes/howes/inc/admin-custom.js: jQuery.fn.load() is deprecatedPlease make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.
I am using this plugin to fix the error: https://wordpress.org/plugins/enable-jquery-migrate-helper/ , but it’s a temp fix. Hoping for a theme update soon.
Hello
Yes, We already solve this error in our development server and it will be available in our next theme update. If you want this changes now than please contact us via our official support system at https://support.thememount.com/ so our team will provide you.
Thanks, Bhoomi
Hello! I’ve purchased this theme 7 times. I having a issue updating to the newest version of theme. It gives me this error: There has been a critical error on your website. Please check your site admin email inbox for instructions.
I’ve de-activated all the plugins and still had the same issue. Please assist. i dont want to spent $77 ish for support when it’s something w/ the new theme alone.
Hello,
Sorry for late reply.
You don’t need to purchase support. Just contact us via our official support system at https://support.thememount.com/ and send us this details (you can copy and paste this) so our team member will guide you on this.
Thanks, Bob
huge problem. please tell me how to fix it here vs opening up a ticket. The Header with the LOGO in the middle and menu on both sides of the LOGO. The menu I have is going through the LOGO – how do i fixed this? please help asap.
Hello
You can easily fixed it. You need to add “logo-after-this class” in menu which you want to display after logo. Please refer below our documentation link: http://howes.thememount.com/documentation/theme-options.html#header-settings
Thanks, Bhoomi
something within the theme is causing the AJAX not to work on other plugin like for instance Forms DON”T work. galleries – etc. when I active other wordpress plain themes the form works and send mail. Please help ASAP
Hello
We already reply your same topic at support system. So please check it and let us know.
Thanks, Bhoomi
Hello
You can translate it via PO language file. Here are more details about translation: http://howes.thememount.com/documentation/translate.htmlThanks, Bhoomi
Hi how can i change the titlebar font?
Hello
There is no direct option to change titlbar font. But we can do by using Custom CSS Code. We are ready to provide CSS for it. So please contact us via our official support system at http://support.thememount.com/ by creating a new ticket and copy paste these details so our team member will provide CSS for it.
Thanks, Bhoomi
Can you please add an option to remove completely the H1 tag even from the homepage? Having a H1 tag containing only the name of the site and not the title can really hurt SEO.
Hello,
We followed SEO rules so there is one H1 tag on a page so crawler can get one title on each page. We need some more details for this. Please contact us via our official support system at https://support.thememount.com/ and send us details so we can guide you on this.
Thanks, Bob
Hello again! I saw you updated wpbakery to v6.1 and it should support Font Awesome 5 icons, however I don’t see anywhere the new icons. How do I enable them?
Hello,
Please contact our support system at http://support.thememount.com/ so our team member will guide you on this.
Thanks, Bob
Updated theme and rev slider has disappeared
Hello,
This should not happen. There may be any other reason for this. Please contact us via our official support system at https://support.thememount.com/ and send us your site URL with admin login details so we can check it and will provide you proper solution.
Thanks, Bob
When will you update the template for Wordpress 5.1.1? Please!!
Hello,
Thanks for contacting us. We haven’t any bug related to WordPress v5.1.1 version. If you get any problem than please contact us via our official support at https://support.thememount.com/ and send us details about it so our team will guide you on it.
Actually we have PHP v7.2.x compatibility issue and we solved it on our server. It will be released in some days.
Thanks, Bob
