1093 comments found.
Hi, Pre-sales questions: - When using the woocommerce product form for online payment, is it possible to insert the tour details in the booking form? For example, tour date, number of persons, personal details. - Can we control allocation (number of available seats) for each tour using that form? - How is the booking controlled? (Woocommerce does its thing with confirmation emails, order status, and so on?) Thanks.
Hi,
Thank you for interesting.
1. When you are using Woocommerce product booking, it doesn’t have fields like Contact Form 7. However you can use this plugin https://th.wordpress.org/plugins/woo-checkout-field-editor-pro/screenshots/ to add custom fields ex. tour date, number of persons, personal details to Woocommerce checkout page instead.
2. If you are using Woocommerce product, you can setup how many times (items) which are available to book.
3. Yes that’s correct.
How to change the color in image label 1? http://prntscr.com/e5x2p4
how to change the color in image label 2? http://prntscr.com/e5x2p4
because i have try to change in customize navigation and any menu is not working. thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi There, this is pre-purchase questions. Can you let me know that customer who booked tour can they check their booking on website?(when they come back to website) Also, if customer register their account can they view their booking on “their dashboard” or any other page that customer can check their details? Thanks.
Hi,
Thank you for interesting.
If you are using Woocommerce for booking option. When customer booked the tour. They can login to see record, account information etc.
Hi there , I did a transfere of my website to an other domaine , all worked fine but the google map , i created new api Key nut it doesnt work .
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please.
Hi , Its on all the tour’s page , for exemple : https://www.amaris-voyages.com/tour/rencontres-dans-le-haut-latlas/
Hi,
I checked your site and Google Maps display properly. Could you please try to clear browser cache.
yeah thank you very much 
best support ever !
You are welcome 
Btw, Could you help us rate for the theme please?
i did actually as i told you yesterday ^^
Oh sorry I noticed it now. Thank you very much
you welcome , you deserve it
I have some questions on the booking feature:
1. How are booking date made available? Can I open up specific dates for booking? Say I have a tour ‘Scuba Diving Tour For Beginners’ which has a start date on 19th Jan (Thurs), 24th Jan (Tue), 27th Jan (Fri). Is the system about to cater that?
2. Is it possible to set ticket limit to each tour. So say Tour A is opened for booking on 17th and 19th Jan, each with 10 available tickets/slots. If a booking is made on 17th Jan, the availability tickets/slots for 17th Jan is 9 and 19th Jan stays at 10 available tickets/slots right?
Thanks.
Hi,
Thank you for interesting.
1. Yes generally you can create booking form with multiple date option for that.
2. Unfortunately it doesn’t support that option.
Hello, I searched through the comments to find the answer to my question and saw “Please submit your question at themegoods…” but that site does not recognize that I purchased this or allowed me to ask the question. I have purchased, and would like to change “tours” all together. I do not sell tours, but this theme was everythign else I needed it to be. I figured I could just change that word. Now that I have gotten in there, I’m not seeing how I can do this. Is this not possible?
Hi,
Thank you for purchasing.
You can change those strings related to tour using po file translation which is included in theme. Here is detailed instruction http://themes.themegoods2.com/grandtour/doc/translations/
Hi,
Thanks for the great theme, excellent work.
I have a question, though – how can I use page template on a destination posts?
Thanks Daniel
Hi,
Thank you for purchasing.
When you create a page. Look at page template option and select page template begins with “Destination….”
Thanks a lot for your help, it was so obvious
You are welcome
Btw could you help us rate the theme please.
Hi, Please add a field “order” to fix position of Tour and Destination showing on Page. Thanks,
Hi,
Thank you for purchasing.
You can use this plugin to order posts https://wordpress.org/plugins/post-types-order/
Great! Thanks.
Hi, How can i filter Tour by tag with “Tour Grid”, like “Tour Classic” can
Thanks,
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Tour tag is using for similar tour module as you can organise tours into categories instead.
Thanks.
Hi how to add element like subscriber (mailchimp) in homepage?
for add element, i dont have any option like visual composer. why?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
what the name of instagram do you use in demo? compeletly i forgot your instagram.
Hi,
We are using this one for example https://www.instagram.com/theplanetd/
Hi I am super interested in your theme, however, my site will be for a South African tour operator and in South Africa they only use Payfast for payment. Is there any way for the end-user to book their tour by using Payfast instead of (or in addition to) Paypal? I noticed there is a free Payfast plug-in for Woocommerce, but will it work with your theme? With thanks -Renee
Hi,
Thank you for interesting.
Yes if there are Woocommerce plugin for that it shiuld be working fine with theme too
Great, thank you! That’s super! Is it also possible to add different options to the tours for example flight, taxi, gear rental, etc?
Hi,
Generally you can included any informations on tour content. Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
why the upload demo is taking long time? can you help me to upload the demo? thanks
” Oops! That page can’t be found. It looks like nothing was found at this location. Maybe try a search above?”
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Could you please also visit https://themegoods.ticksy.com/article/9771/ again. It should be working fine now.
I’ve submited the ticket. Please respon that.
I’ve tried to upload a demo via the theme settings. But in the demo page is not display the progress bar, and i confuse whether progress running or is there an error. So for a few an hour, we’re only starring at loading gear that rotates in the absence of any other information. And i’ve increase max_execution_time (or any other webserver timeout to at least 300 secs) and memory_limit (to at least 196M).
Hi,
How to put post title on left begining rather then in middle where affect menu.
Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Purchased the theme. When Installing the required Revolution slider it says the following:
“Unpacking the package…
Installing the plugin…
Destination folder already exists. /httpdocs/wp-content/plugins/revslider/
Plugin install failed.
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.”
What to do now? Thanks
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How customer choose two destination? user must filled two form different?
Hi,
Thank you for purchasing.
Yes that’s correct. It’s considered as 2 different tours.
HELP, rs Plugin could not be activated because it triggered a fatal error.
in /home/storage/0/b4/76/batikssports/public_html/wp-content/plugins/grandtour-custom-post/tg-filter.php on line 186
Hi,
Thank you for purchasing.
The issue comes from your server has old version of PHP. WordPress 4.7.2 recommend PHP 7 but I think PHP 5.6 or higher should be working fine too.
destination/page/2/ can not show, how to fix?
I fixed it, thanks.
Ok
Please refer to ticket # #1041820 as I am waiting for an answer to move on with my pages.
Hi,
Our support staff replied your ticket, could you please check there. Thank you for your patience.
lot of bugs , when i change some thing , all goes into default value.. , footer background stick in one color , can you fix it please , i try to change the color of the theme but it doesnt work , it come back to default values , come back to Gtour logo and classic menu…
Hi,
Thank you for purchasing.
This is not common issue. Did you import styling via Theme Setting > Styling after you customising your settings?
Because if you import styling, it will replace your current colors, typography settings with one you selected.
If not, Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know.
No i did my costumisations after i imported demo styling
ticket number : #1041675
I ask Dake about email fail, wait for answer.
Hi,
Thank you for purchasing.
Sorry for delay during weekend. Our support staff will reply your ticket soon. Thank you for your patience.
Email is working now, know how to set it already.
Thanks
