Dear sir,

Our theme supports multilanguage, including Arabic language with RTL support, but our theme doesn’t translate 100% The link you sent is Opencart Theme, not WordPress theme.

We replied to you. Please check your ticket.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Thanks for your answer but you have wordpress maxshop theme like Opencart maxshop theme? be 100% Arabic like this Link: (http://opencart.magentech.com/themes/so_maxshop_v1/layout3/ )

because I thought that in wordpress 100% Arabic as Opencart. how you can help me make it Arabic? do you have a solution for my problem?

Thank you

Dear sir,

Here it is: http://wp.smartaddons.com/themes/sw_maxshop/?page_id=5428&header_style=style1&footer_style=default&direction=rtl It’s the same layout 3 of Opencart theme. You can install the Arabic language package, and translate some places by hand.

If there is any issue, please go to support center to get help. We don’t support technical aspect here.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

We see that you haven’t bought our theme, and you said that our theme bad? Many people use it, and there is no issue. We only support people who bought our theme, not people who use the illegal version on internet.

Thanks!

FAQ’s . Official Support . Facebook . Twitter

Dear Sir,

If there is any issue, please update to your ticket in our support center: http://support.ytcvn.com

Please give us product name/ purchase code and website information to check it soon, and save time for you.

Thanks!

FAQ’s . Official Support . Facebook . Twitter

Dear Sir,

Our theme is built to utilize for multi-stores with different purposes; it could be used for e-book store as well. Please give us more detail.

Thanks!

I want to sell E-Books to sell them and download

Dear Sir,

Our theme have included WooCommerce, and it completely meets your requirements

Please check this guide: https://docs.woocommerce.com/document/digitaldownloadable-product-handling/

Thanks!

Dear sir,

This requirement need to be customized. If you buy this theme, we will do this customization with a small fee.

Thanks!

What do you consider a small fee? If its just a matter of css, I don’t need to pay. The obvious answer is of course it can be done.

Dear sir,

This is not customization task, and if you see it simple,. you can do it by yourself, we can only support you in our responsibility.

Thanks!

Dear sir,

If there is any issue, please update to your ticket in our support center: http://support.ytcvn.com

Please give us product name/ purchase code and website information to check it soon, and save time for you.

It will be replied within 24 hours ( except for holidays and vacation).

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

We checked but could not find your ticket in our ticket system. Did you go to our support center? Please confirm: http://support.ytcvn.com

Thanks
FAQ’s . Official Support . Facebook . Twitter

the first ticket was with the envato support because your support button is not working the new code of ticket is [#TF312664] thx and have a nice day

Dear sir,

Please check your ticket, we replied to you!

Thanks!

FAQ’s . Official Support . Facebook . Twitter

Dear sir,

please go to our support center: http://support.ytcvn.com and submit a ticket with your site info, so we can check your issues.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

don’t worry about thati have figure it out. i guess the currency converter is already in the woocommerce in your theme. That is what i needed you to confirm and not to ask me to open a ticket for it.

I have another question “How to define shipping costs per-product?”

Dear sir,

Please check: https://docs.woocommerce.com/document/per-product-shipping/

Per product shipping is 1 extension of WooCommerce, you have to buy it.

If you need help, please contact us via support center: http://support.ytcvn.com

Thank you!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Could you give me some screenshot to show clearly? Because SW Market is different from SW Maxshop.

Thanks!

Dear sir, It is possible to remove it. If you need help, please go to our support center to post this question to get our help: http://support.ytcvn.com

Please give us product name/ purchase code and website information to check it soon, and save time for you.

Thanks
FAQ’s . Official Support . Facebook . Twitter

Thanks. The developer who customized the site have worked in the core files in parent theme and not in child theme. So, if I update the theme, will affect the customizations done so far. Please guide me how to update?

Dear sir,

If you update, the customization will be lost. Please don’t update. Please let us know your website information to check and confirm for your question in our support center: http://support.ytcvn.com

Thanks
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

When you upgrade WP, did you update the plugin: http://www.smartaddons.com/wp_documentation/how-to-upgrade-our-wordpress-themes/ Please submit ticket and give us url link, admin account and FTP account to check: https://support.ytcvn.com

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Please check this our guide to solve this issue: https://www.smartaddons.com/blog/how-to-fix-bug-when-update-sw-themes-to-wordpress-47 If there is any other issue, please go to our support center to create the ticket, we will assist right! Here the submission link: https://support.ytcvn.com

Thanks
FAQ’s . Official Support . Facebook . Twitter

can someone assist me?

no reply since 19hrs ago. i have even submitted ticket yet no reply from your end

Dear sir,

Could you tell me your ticket number? Because i check but did not find it.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Please check your ticket, we have done it.

Thanks
FAQ’s . Official Support . Facebook . Twitter

Sorry but We have bug again . Please fast fix again

Dear sir,

We checked all issues for you. Please check it.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

It is: http://wp.smartaddons.com/themes/sw_maxshop/?page_id=5428&header_style=style1 And the latest product: http://prntscr.com/dnw6ut

You want this module only display the featured product? If it is right, you have to customize it, or we can do for you with a small fee.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

Please submit ticket, we will help you check, I saw that you seem not bought our theme. Please submit ticket with purchase code and username on Themeforest, we will check it right.

Thanks
FAQ’s . Official Support . Facebook . Twitter

Dear sir,

You haven’t read our guide carefully. Please edit the prefix: prefix_resmenu =>> turn into ya_resmenu ( ya= your prefix)

if( !isset( $args[‘ya_resmenu’] ) ){ return $args; }

Read guide again: https://www.smartaddons.com/blog/how-to-fix-bug-when-update-sw-themes-to-wordpress-47

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Works, Thanks

Thanks

Dear sir,

This may be caused by plugins, you can try by deactive plugins, and then check this error. If it is still getting this error, please extend support, we will help you check.

Thanks!
FAQ’s . Official Support . Facebook . Twitter

Dear sir, ​ Please do as our guide : https://www.smartaddons.com/blog/how-to-fix-bug-when-update-sw-themes-to-wordpress-47 ​ ​Thanks

Dear sir ,

Please do as our guide: https://www.smartaddons.com/blog/how-to-fix-bug-when-update-sw-themes-to-wordpress-47

We are updating this theme, you can download it later.

Thanks