
Hi, we are MagenTech!
WELCOME OUR NEW SERVICE
OUR SUPPORT SYSTEMS
Support from MagenTech will be defined as following:
- Support time: Monday – Friday 8:30AM to 5:30PM UTC+7
- Response Time: Within 24 hours (1 working day)
- Support System
Item support includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for 3rd parties’ extensions