279 comments found.
What’s your idea if I can work on your theme for changing it to rtl and then you add settings to your theme?
Hi,
We don’t have RTL in theme option. You have to customise css directly in this case. Please check this out : https://codex.wordpress.org/Right-to-Left_Language_Support
Or you may consider to hire a coder to do this directly.
Thanks for interest by the way 
Hi there,is this theme HTTPS ready? And how can I set it for HTTPS? My default WP theme Sixteen has no problem with it but with Real Factory theme,the HTTPS just stop working due to unsecure “http” urls in theme. Thank you.
I have found the theme is ok with https, just needed to get rid off “http” links in demo content and now it just works.
Oh ok, glad you figured that out.
You may also use this plugin : https://wordpress.org/plugins/ssl-insecure-content-fixer/ to let page builder works as it should be.
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there, I just bought the theme and I’m trying to install the Twitter plugin and I receive this error message: Parse error: syntax error, unexpected ‘[’ in /home/uivan/domains/contenidoz.com/public_html/bsc/wp-content/plugins/goodlayers-core-twitter/goodlayers-core-twitter.php on line 34
I edited the plugin file but can’t seem to find the error. Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello. This theme does not discount?
Hi,
Sorry, we don’t have the discount at this time.
Thanks for interest by the way
wc version 2.6.14 support?
Sorry, we’ve tested it and it’s working fine. And this is very hard to inspect as it on your localhost. Can you please put it online so we can help checking?
After you do that, please open a ticket in our support site and provide wp access so we can help checking.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
If you get the “Something went wrong with the plugin API” message after installation, please ignore this. Try to install other plugins except WP Google Map Plugin because currently the plugin is temporary disabled from WordPress.org. In the mean time, you may use this plugin instead : https://wordpress.org/plugins/wp-google-maps/
We’re sorry for inconvenience.
Hello, I’ve got a regarding is the logo able to be adjusted to the center or can it only remain on the left?
Hi,
It can be on the center as well. You can see some of the header examples here : http://take.ms/c42mw
Thanks for interest by the way
Thank you for your assistance. May I know is there a live preview of the site with logo in the center?
Thank you for your assistance. May I know is there a live preview of the site with logo in the center?
Hi,
Unfortunately, we don’t have it but it’ll be exactly the same like this : http://take.ms/KkRNE because this is not a photoshop image, it’s a real one.
Thank you for the explanation. It is much appreciated.
NP
Let me know if you have further questions.
Hello, I’ve got a problem with the menu which disappear in the mobile version! Could you help me solving this issue?
Thank you!
Make sure that you have selected the menu location here : http://take.ms/1uAtW
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi there When creating a variable product the “Ad to Cart” becomes non applicable, instead the want it to say choose options or remove completely the “Ad to Cart” and keep only the “View details” how do we achieve that? best regards Adenino
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hi, sorry for a stupid question, but how can I make a background color or image full width? I know how to make it left or right extended, but how to do it full width? Thanks
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello!! Is it possible to show products / product categories in home page, right?
Yes, you can do that. (The product category list may need to be used by Woocommerce shortcode.)
Thanks for interest by the way
Hi, Just a quick question our current PHP version is 5.4.36
Is this template compatible template compatible with our server?
Hi,
I think you will need update your PHP to version 5.6 or higher to get our theme and other plugins work well.
Thanks for interest by the way .
GoodLayers Team
Hi, Just a few couple of questions to ask
1. Is there a refund policy in this template after purchasing? 2. is there any form inquiry? (e,g contact form 7)
Hi,
1. The refund policy will depending on T.O.S from themeforest, you can read here: https://themeforest.net/page/customer_refund_policy.
2. We’re compatible with contact form 7, so you can use it in our theme. But you will need create your form if you want any form inquiry.
GoodLayers Team
Thank You for hearing me out. Is this link broken? https://themeforest.net/page/customer_refund_policy.
Because i am unable to view it.
Hi,
Sorry, it’s because the dot in the end of the link, please try again: https://themeforest.net/page/customer_refund_policy
GoodLayers Team
Hi – wondered what the updates were on the new release before installing?
Please check this out http://support.goodlayers.com/document/changelog-real-factory/
Excellent – and thanks
Also just to confirm – is there a one click theme update option via WordPress or do we need to update manually?
Hi,
You may check the Theme Update section in the doc here : http://demo.goodlayers.com/document/realfactory/
Hope this help
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Thanks again
Hi, does this template come in HTML or PHP?
Hi,
First of all, Thanks for interest
Unfortunately, we don’t have HTML for our themes We only create Wordpress theme.
Hi, is there a way how to have the image with a hover action to another image?
I didn´t find this option Thanks for advise.
Can you try to use the flip box for this purpose? http://demo.goodlayers.com/realfactory/flip-boxes/
If you have any further questions, feel free to submit a ticket in our support site
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/(Purchase code can be found here : http://support.goodlayers.com/purchasecode.png )
Thank you very much!
Yes I know about Flip boxes – but is there any way to have a simple hover for an image?
Unfortunately, we don’t have other feature that has this ability :/
Hi, using an iphone 6 chrome browser i noted that the mobile navigation was broken on the demo site here: demo.goodlayers.com/realfactory . I couldn’t go “back” once on nested submenus. I want to purchase the theme but this is making think we shouldn’t use your theme. Can you provide some thoughts/insights on this? Thanks!
Hi,
Oh actually this has been fixed for while but we forgot to put the fix in the demo site. We’ll do it soon!
(So after you purchase the theme and use in your website, you will not face this issue.)
Thanks for interest by the way
Pre-Sales: hello, planning on getting the team. However when testing and i visit your demo http://demo.goodlayers.com/realfactory/homepage-3/ on my mobile, it is not really working.
The website is not giving a mobile view. only header rest is blank. Will this also be when i buy the theme? thanks, Tommy
Hi,
I can confirm that it’s working with mobile. Can you please provide screenshot on your mobile please so we can see what’s going on?
Thanks for interest by the way
Hi. I would like to know if it is possible to incorporate a language selector into the template or you can only select locations like Hamburg, New York, San Francisco …
Hi,
We can guide you to do that with WPML.
Thanks for interest by the way
Hi there, can these terms be changed to something else? “Client”, “Skill”, “Website” and add more terms to the single project. best regards Adenino
Hi,
Yes, those metadata can be add/remove/edit easily via page builder : http://take.ms/nXohi
Thanks for interest by the way
All good, just final q: we did not see a sidebar in your portfolio! I know there is a sidebar for pages but what about the portfolio?
Also can we increase the width of the side bar?
Best regards Adenino
Hi,
No worry, you can set sidebar in portfolio post as well. You can use the Sidebar Wrapper in our page builder : http://take.ms/vzxZx , you can set sidebar layout like this http://take.ms/Ujw5J and have option 1/2 1/3 1/4 1/5 1/6 for sidebar width.
Hello, is there a boxed version as well? Thanks!
Hi,
Yes, you can also switch the style to boxed layout as well
Hello, is the theme using Visual Composer as a page builder?
We’re not using VC. We use our own page builder. You can see how it works here : https://www.youtube.com/watch?v=N0haJbDM8ac
Thanks for interest by the way
Hello! I can’t submit a ticket in Item Support. I purchased Total Business theme a year ago. The support is over. But I’ve purchased Real Factory theme a month ago. When creating a ticket I see only Total Business in dropdownlist, nothing else. Could you help me, please?
Can you please check this out : https://goodlayers.ticksy.com/article/9073/
