41 comments found.
Hi, Can you tell me if the theme is compatible with WordPress version 6.9? Thank you
What type of theme this?. the basic things are not working cant create page, Cant edit
Hello,
Thank you for getting in touch with us!
This theme is a premium WordPress product made on free open source WordPress CMS and built with Elementor. Please check the guide on how to create a page at https://optima.ancorathemes.com/doc/#homepage_settings_page_creation and expect a reply to your ticket shortly.
Regards.
Hi. Admin! I have a trouble by font website. As I use your theme, and transale some word from English into Vietnamese, there happen error font. Please help me. Thanks. My website: dangduongmasecom.com
Sorry, My website is https://dangduongmaseco.com. You can visit and see. Wait for your reply soon! Thank you so much indeed.
Hello,
Please make sure, that fonts used for website supports Vietnsmese characters.
You may find fonts settings in Appearance> Fonts & Colors section
You may also add new fonts (those that support Vietnamese characters) to theme: https://ancorathemes.ticksy.com/article/10980/If you have any questions or difficulties, please submit a ticket at https://themerex.net/support/ – our Support team will be happy to help.
Best regardsI bought this item for the infographics, and I haven’t even gotten to that part yet. The theme styling is a bit tricky. Changing color settings in the theme options has many unintended consequences (setting a “links” color then overrides any custom icon color you try to set, etc.). Responsive fonts are difficult to control. If you are a big CSS person, you may be able to work with this theme, but if not, I’d stay away. This is one of the more difficult themes to style I’ve come across (web designer/developer for 15 yrs). For having such a robust theme options panel, I’m surprised at the difficulty to set common settings. It also loads very slow (full disclosure: we are on godaddy shared hosting) despite the fact I did not import the dummy content so it’s a pretty fresh, minimal install so far.
Hello,
We are much concerned about your comment.
Theme uses accented colors, that’s why few elements may have same color.
Our Tech Support team will be glad to help you with any questions like colors and fonts adjustment, just submit a support ticket at https://ancorathemes.ticksy.com/ .
Website loading time depends on many factors like server response time, image optimization, caching etc.
If you check the demo website, it is loaded less than 3 seconds.
Here is the screenshot of Pingdom test:
https://prnt.sc/pn5lz3First, please make sure that Debug mode is switched off in Appearance> Theme options> Service and in wp-config.php file.
This mode can increase loading time of website.
Also please make sure that all plugins are up to date.
Please provide your website url in the support ticket at https://ancorathemes.ticksy.com/ – our tech support team will point you to steps on improving website performance.
Hoping for your cooperation!this continues to be the most frustrating theme. I understand that you have support, but I have not needed support for any theme in years. I cannot afford to wait for your support to answer. I am just warning others. Why, when I add one widget to the footer, does the footer become 800 px tall? some settings in global options do not work, so must set individually on all pages to achieve layout. I expect a theme to work out of the box. This one fails in many ways.
Hello,
Please be more specific: what global options don’t work on your website?
Support is helpful not only if customer don’t know how to customize a theme, but also to provide you with solution for each specific request or question.
Please provide us with your website details in support ticket, so our Support team check issue with global options and provide you with solution to control footer height.
Thank you in advance.Is PHP 7.2 supported?
Hello,
Thank you for choosing our theme!
There should be no issues with PHP 7.2 version. If you have found any issues, please submit a ticket at https://ancorathemes.ticksy.com/ (choose “_Presale questions” category, it doesn’t require support renewal) and our support team will check it for you.
Regards.
Hello, i would like to purchase your template but i want to know if supports decimals on numbers
Hello,
Thank you for your interest in our theme!
Decimals are supported for Product price and Price block shortcode:
http://prntscr.com/mt4g3qIf you mean some other thing, please explain in more details, so we’ll check.
I would like to have decimals on bars and pies cause i need the template for the european elections
Hello,
Let our Tech Support Team take a closer look at this feature/option to check if additional customization of the theme files is required. Please submit a ticket under “PreSales” category at https://ancorathemes.ticksy.com/
Thank you in advance.
I bought a license for Optima, and the file says it’s out of date and I can’t install it, why?
Hello,
If you get “The link is expired” message when uploading the theme, your upload_max_filesize is very low. Please increase it to 32M. Here is the guide: https://ancorathemes.ticksy.com/article/8300/ .
In case you still have any difficulties, our Tech support team can help you upload the theme. Just provide your website details in the support ticket at https://ancorathemes.ticksy.com. Thank you!
Regards
Dear Customers,
In case you have issues accessing our support website https://ancorathemes.ticksy.com/, feel free to contact the support operator directly via email at dpofff@gmail.com specifying your purchase code. If you’ve already submitted a ticket and got no reply yet, please duplicate it via e-mail as well. Please take our apologies for any inconvenience caused and thank you for cooperation and understanding.
Dear Customers, the ticket system is to be in maintenance and temporary can be not available. Please check it a little later. All tickets submitted before will be replied ASAP. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused. Thank you.
Hi, is this theme support RTL languages such as persian?
Hello, unfortunately there’s no RTL support initially. You’ll need to add some extra css for RTL languages.
Dear Customers, In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is to try creating the ticket again. Unfortunately, the issue occurred for reasons beyond our control. Please take our apologies for any inconvenience caused. Thank you.
Hi There, I’ve added the email accounts for “users” but I don’t see them on my pages, please advise.
Thanks for the great work Jaun
I’m also having a small issue with custom post types displaying 404’s, would there be any reason it does that?
Dear Jaun, please submit a ticket at https://ancorathemes.ticksy.com with 404 page links samples and screenshot you added “users” e-mails at to get assistance on that. Thank you.
Hi! Can I had multi language to this theme? I´d like to publish my website in two languages. If it works with Polylang, for me it’s great. Thanks.
Hello, we’d recommended WPML plugin, however you can use Polylang as well.
In case you recently could not use our ticket system and had issues submitting support tickets, please do not panic. All you need to do is either to try creating the ticket again or to send your request to _Presale questions category which does not require purchase code verification. Unfortunately, the issue occurred for reasons beyond our control, though we continued assisting you in comments and pre-sales tickets all this time.
Please take our apologies for any inconvenience caused.
Hello, i would like to change contact form in footer with contact form 7. how can i do it?
Hello. You can switch the form in Theme Options -> Footer section and then add CF7 via shortcode in the footer or content part.
Hello!! I would like to change the parallax / bg image of my contact form (Contact us section). How can i do that?
Hello. You can overwrite css in the theme (add code in Theme Options custom css section for instance) with your image URL
.contacts_wrap.bg_tint_dark {
background-image: url(“images/bg_footer.jpg”);
}
Is it possible to disable blog sidebar? If Yes, please suggest the settings
Also, How to disable animation in top main menu?
Hello, Sectrix. Please check the settings under Theme Options -> Blog -> Sidebars.
Menu effect can be removed by editing theme css file or adding extra css codes in Theme Options section.
For further support please submit a ticket at https://ancorathemes.ticksy.com when required.
The theme is not working. some problem with the zip file. Wordpress installation fails every time.
Please check the issue with our support team https://ancorathemes.ticksy.com/
Thank you!
theme have a hack spam
Hello. Please submit a ticket at https://ancorathemes.ticksy.com/ with details and/or screenshots of issue you mean.
Thank you.
Hello, could you please be more specific?
HI Tony, Is Optima WPML compliant ?
Yes it is compatible with WPML. If you will have any issues using this plugin please contact our support team.
